Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello,I attempted outreach to Cambridge Management **** on 11/19/24, and again on 11/20/24, requesting to be contacted about a rent credit for my mother having to purchase plumbing services. I have not heard from a manager as requested. I attempted outreach again on 12/1/24, and have yet to receive a response. The property manager acknowledged that a plumber should have arrived within a two-hour window and that the matter could have been handled better, preventing the need to have a plumber come out at my mother's expense. It was also my understanding that the existing toilet would be replaced but I have not heard back about this either. Please see the letter I submitted on 11/20 to Cambridge Management **** and the invoice for the purchase of plumbing services included with this complaint.I would appreciate outreach from a manager/supervisor with Cambridge Management **** after reviewing my letter and the invoice. Thank you,****** *****

  Business response

  12/20/2024

  Dear ****** *****,

  Thank you for your inquiry regarding your mothers unit. Please see the following response from ****** ****, Regional Manager.

  The CM had a scheduled day off on 11/15/24 and received a text from Maint. Super needing a plumber for unit 4513D due to toilet backed up. CM called RM to get emergency approval to call out vendor, which was approved. Baileys Plumbers were called and scheduled to be out before 5pm same day. The plumbers showed up at 4pm to find that the residents daughter had called her own plumber out to take care of the issue.The daughter called CM on 11/19/24 requesting a rent credit for the cost of the plumber for her mothers rent account. Va. code 55.1-1244.1.B states in parts,If there exists in the dwelling unit adequate sewage disposal facilities, the landlord shall take reasonable steps to make the repair or to remedy such conditions within 14 days of receiving notice from the tenant. See attached ***************************** and Tenant Act 55.1-1244.1 for reference.

  RM will reach out to resident to explain that CM had called and scheduled an approved vendor to come and take care of the issue and that a rent credit will not be issued.

  The replacement toilet has been ordered and received 11/27/24. CM called resident on 12/2/24 & 12/6/24 and left VM to schedule a date and time to replace the toilet. With no response CM delivered a notice to resident on 12/12/24 requesting resident to contact office with a good date/time for the replacement of the toilet and to date the CM has not heard from resident.

  RM will reach out to resident to try to schedule toilet replacement.

  Sincerely,
  Agency Inquiries
  Cambridge Management, Inc.

  Customer response

  12/20/2024

   
  Complaint: 22640285
  
  I am rejecting this response because: There was no mention of whether the credit will be offered, whether in part, or all. As noted in my letter, the property manager did acknowledge that a plumber should have arrived within two hours and was in fact significantly late. To that end, we were not clear if a plumber would even arrive. Additionally, my mother does not use her cell phone regularly, but the property manager previously would either leave correspondence at her door or reach out to me at my direct number if a response was needed for anything right away. I never heard from the property manager. My number should be the direct number for my mother to ensure that messages are received. I checked in with my mother's aide and she said there was a voicemail to call but there was no mention of a toilet. Recently the maintenance worker stopped by to look at the existing toilet and verbally stated that they would bring the toilet as soon as it was in. So, why wouldn't they just come with the toilet if it had arrived? I would assume maintenance can enter with a key. For instance, regarding the air filters, there was a note left outside saying that maintenance can enter without the resident there to replace them and would return to do so, but maintenance has yet to return to put them in, a separate issue. My mother does not drive and is at home the majority of each day. The only time she is not home is on Tuesdays and Thursdays part of the day to go to a senior center, unless she has an appointment on Monday, Wednesday, or Friday. I am requesting that the toilet be replaced and if there are any concerns about entry into her apartment, to contact me. I am also requesting that a manager from Cambridge Management contact me regarding a credit, but at the least simply to offer the courtesy of returning the call that was requested back in November. Despite requesting this a number of times, I have not heard back, even though when calling the automated message assures a response within an appropriate period of time. Lastly, my general concerns regarding communication (follow through, transparency, and tone) were not acknowledged. I would like these to be taken into consideration by the company. 
  
  Sincerely,
  
  ****** *****

  Business response

  01/31/2025

  *** responded to this maintenance request quickly and within the timeframes required by state law. A plumber was on the way to make the repair when the resident grew impatient and called their own repair person. Management incurred the cost of a service call even though no work was performed by their vendor. Therefore, as *** has explained to ********* Management will not be reimbursing her mother for the repair ordered by them. 

  Customer response

  02/05/2025

  Complaint: 22640285
  
  I received and am rejecting the following response from Cambridge Management, Inc., received on 1/31/25, which stated: 

  CMI responded to this maintenance request quickly and within the timeframes required by state law. A plumber was on the way to make the repair when the resident grew impatient and called their own repair person. Management incurred the cost of a service call even though no work was performed by their vendor. Therefore, as *** has explained to Ms. ****** Management will not be reimbursing her mother for the repair ordered by them. 

  This statement is not an accurate reflection of the discussion I had with the regional manager, ******* on Monday, 1/27/25. I also find it unprofessional, as in addition to being inaccurate, it is inconsiderate. One of my chief complaints submitted in November was that I didnt find communication with the Reflections Apartments staff to be very friendly to start, entirely honest, or forthcoming. 

  CMI responded to this maintenance request quickly and within the timeframes required by state law Management incurred the cost of a service call even though no work was performed by their vendor.: This is not entirely truthful. While a plumber was called, maintenance did not inform that a plumber was coming, and the Reflections Apartments manager, ******** acknowledged that the plumber they called to come out arrived after the two-hour window they were supposed to. Thus, if they were called sometime after Noon, and didnt arrive until after 4 p.m., they were significantly late. This was documented in my original letter and expressed to the regional manager. While it is unfortunate that Reflections Apartments had to pay for the plumber to come out still, my mother shouldnt be at fault for the issues that could have been avoided, including maintenance being in communication and informing that a plumber was coming. ****** said that the maintenance worker was new. He presented as unwilling to assist and uncertain as to what the resolution would be, thus leaving my mother with a lot of doubt that there would be one that day, which her aid witnessed.

  A plumber was on the way to make the repair when the resident grew impatient and called their own repair person.: It is unfair to say that my mother grew impatient. You cannot technically grow impatient when you dont know that youre waiting for anyone to arrive. As previously shared, maintenance only said that he could not fix the toilet and would have to call someone but would return with an update. He never did. So, in all fairness to my mother, she was not told that a plumber was coming. If she had been told, then it would be fair to say that she grew impatient [waiting]. As well, anyone could struggle with not being able to use their toilet for over two hours. It should be understandable to want to ensure that a resolution happens before everyone leaves for the day. 
  
  Therefore, as CMI has explained to Ms. ****** Management will not be reimbursing her mother for the repair ordered by them.: This is once again another untrue statement. In fact, the issue of reimbursement was never addressed in the first reply to the BBB, only that her toilet was being replaced, which is why I said that I was still unsatisfied. When I spoke to ****** on 1/27, she never said that I would not be reimbursed.  ****** said that she would be bringing it up again to her manager, based on the points *** noted throughout, and reach back out to me the following day after we spoke. She asked that I give her until Tuesday, 1/28/25, to follow up with me. However, she did not follow up as promised. 
  
  Additionally, if these statements are from ******* I am especially disappointed, as ****** expressed understanding of my concerns; this understanding is not reflective of the statement shared at the beginning of my message. If they are from another staff member, it reflects disorganization and miscommunication amongst their senior leadership, contributing to greater confusion in this matter. Thus, I attempted to reach back out to ****** on Friday, 1/31, and again on Monday, 2/2. On 2/2, I left a message with office staff who promised to share my message and phone number and request for ****** to give me a call that day. I have not heard from ****** as of today, Wednesday 2/5/25. 
  
  All in all, how Cambridge Management, Inc. has treated this matter is concerning, especially given the fact that they are unwilling, even for their own sake, to show more concern for my mother, who has a disability, or represent themselves in a better, more honest, and supportive light in a public complaint. On their website, Cambridge Management, Inc., highlights their mission to provide quality, affordable housing, and demonstration of support for residents. The behavior of staff seems very inconsistent with these values. Thus, I am concerned for my mother being retaliated against in her rental renewal. I would like to ask that she be treated fairly, as she has always paid her rent in full. 
  
  I would also like to ask that the regional manager, ******* call me back as promised, to confirm her response to my request that my mother be credited back in some form for how this matter has been mishandled. She promised to call back and I would appreciate your follow through on this directly to avoid further confusion. 
  
  Sincerely,
  
  ****** *****
  

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cambridge Management, *** is the business that manages 3 apartment complexes in the small city of **********, **. My daughter and I applied at *******************, paid application fees, placed a $100.00 deposit to hold an apartment. (Sent by regular mail, 5/25/2024. The deposit and application fees were in the form of money orders) When my daughter and I traveled to **********, ** to meet with "*********" at ************************************** on 6/8/2024 to fill out paperwork for the apartment "*********" informed us that she had received the money orders and eveything was good. We should hear back in about 20 days when background checks were done she would give us our move in date to the ************** forward to 8/1/2024. After almost 2 months with no word from anyone at the apartment complex I paid "*********" a visit to find out what was going on. "*********" then informed me that our applications had been kicked out of the waiting list for no contact. She said no one could get ahold of me or my daughter. Not true. I have been calling and calling the apartment complex office and leaving messages because it's been well after the 20 days. Anyway, I said to "*********" that I needed my deposit back if they weren't going to rent to us and she said "no" I wouldn't get it back. I told "*********" I wasn't okay with that. She still refused to give me back the $100.00 holding deposit. I just want the $100.00 back.

  Business response

  08/07/2024

  We are in receipt of your communication regarding the application process for an apartment at ***************************************  After a review of our records, we have confirmed your rental applications and holding deposit were received in our office on 5/28/2024 at that time our Community Manager contacted you to schedule an appointment for additional paperwork required.  
  
  We have record that you visited our office in person on 6/8/2024 to fill out the needed income and asset questionnaire.  During the 6/8/2024 appointment we outlined our refund policy regarding holding deposits; the holding deposit is only refundable if an applicant does not pass screening or is not income-qualified for the ********** Housing Tax Credit program. Upon review of your rental applications, your initials appear next to the statement fully outlining our policy on deposit refunds.  On 6/12/2024 we requested a copy of your signed income tax return to help verify your income from self-employment, an un-signed copy had been provided.  Our communication log indicates our team performed follow-up phone calls on 6/14/2024 and 6/17/2024 in an effort to gain the needed paperwork to finish your qualification for the available apartment. 
  
  On June 27th, our Community Manager left a final voicemail, explaining that we had made multiple attempts to contact you; and further indicated that if we did not receive the needed signature on your tax return we would need to move to the next applicant for the unit.  ********** received no communication from you or your household members until 8/1/2024 when you visited our office to inquire about the status of your application. 
  
  As a courtesy to you, if you are interested in re-applying for one of our affordable homes we are willing to apply your previously paid holding deposit to secure an available unit.  Please note, we will need all paperwork completed and a move-in secured within a 14 day timeframe. Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your interest in our affordable apartment communities.  If you are interested in re-applying or have further concerns please reach out to us at ******************* or *************************************.
  

  Customer response

  08/08/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: The email with attached tax return with signature was submitted to Lakeland Pointe Apts on 6/19/2024.
  
  Sincerely,
  
  ****** L ***********

  Business response

  08/21/2024

  In partnership with our IT Department, management has conducted a comprehensive search of the electronic email records associated with the Lakeland Pointe email address.  We found no record of the receipt of any email from your address received on 6/19 or surrounding dates which contained the needed attachment. 

  We appreciate that sometimes there are glitches with electronic communication, and we apologize for any inconvenience this has caused.  We can confirm that we have received a version of your signed document this morning via email and we are working to transfer it into a printable format.  We look forward to continued communication in an effort to house you and your household members.
  
  Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your interest in our affordable apartment communities.  If you are interested in re-applying or have further concerns please reach out to us at ******************* or *************************************.

  
  

  Customer response

  08/22/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: The attatchment came from my daughter's email, not mine, since it's her tax return. She sent me a copy of the attchment which has the date and time. There are also emails between my daughter (*****) and the office manager at ***********, after the tax return attachment on 6/19/24, but, before 6/27/24. In these emails the office manager did not mention any missing information from us. (I'll remind you that 6/27/24 is the apartment managers claim this is the last day of no communication from ***** or I and the office managers decision to kick us out of the system and cash the $100.00 money order deposit.) This apartment complex did not rent to us thus the money order for the deposit comes back to me.
  
  Sincerely,
  
  ****** L ***********

  Customer response

  09/05/2024

  Here is my daughters email:

  *************************************

  Business response

  09/20/2024

  We have revisited our email system and still find no record of a tax return received.  We understand that electronic communication has its glitches, and we are not disputing that an email may have been sent, it simply was not received by our office.   Our management team acted appropriately by placing follow- up phone calls to you. Unfortunately, our calls were not returned until your outreach on August 1st. Based on our written policy, signed and initialed by you, we are within our rights to retain the $100.00 holding deposit.  Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws, and as such we cannot make exceptions to our policies and procedures. As a courtesy to you, we will honor the deposit at any of our local ********** communities if you choose to seek housing with us.  Please reach out to us at ************************************* if we can be of further assistance to you. 

  Customer response

  09/20/2024

   
  Complaint: 22089078
  
  I am rejecting this response because: of the phone calls I made during this time: (This is not counting all the emails from *****, my daughter who co-applied with me) After our appointment with the office manager, June 8th, here are the phone calls from me after this date.

  June 12th @ 5:05pm

  June 28th @ 2:33pm & 4:21pm

  July 8th @ 1:34pm

  July 15th @ 3:07pm

  July 19th @ 9:51am & 12:25pm plus more calls to the other two apt complexes in **********, managed by Cambridge, leaving messages to please have the office manager of ************** to call me, please.

   

   

  
  
  Sincerely,
  
  ****** L ***********

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to bring to your attention the subpar living conditions and neglected maintenance at your property located at ************************************************************************************. Despite multiple requests, several issues remain unaddressed, including:- Replacement of washer and dryer - Electrical work - Reattachment of drawer - Replacement of fridge seal - Installation of new restroom door (promised upon move-in over a year ago)- Installation of new restroom fan - Door Trim to bedrooms replaced and reattached - Door Trim to front door replaced as it is completely cracked along the door handle.These outstanding issues have resulted in unacceptable living conditions for the residents. I urge you to take immediate action to address these concerns and ensure the property is properly maintained.Please respond with a plan to address these issues and provide a timeline for completion.

  Business response

  08/02/2024

  To whom it may concern,

  We are unable to determine the apartment number or locate a resident by the name of *********************** at **************************************  In an effort to resolve all concerns, we have reached out to the phone number provided and are currently awaiting a return call.   Once we are able to determine the specific apartment number, we will immediately arrange a thorough inspection and address all deficiencies and/or concerns.

  Please feel free to email me directly at ********************* at your earliest convenience, 

  Sincerely,

  *******************************

  Director of Property Management

  *********************

   

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a renter on one of this company's properties since June of 2019. During covid, the property management took a huge nosedive and has been sinking even further ever since. The management here is totally incompetent, unable to retain maintenance staff, unwilling to make any repairs or appliance replacements in units, refuses to maintain the grounds, and only pretends to deal with problem causing tenants. Conditions in some apartments are unlivable, due to dead appliances or faulty plumbing. When residents here attempt to contact management's management, the calls go straight back to our on-site managers who then discriminate against anyone who made a phone call. When asked for direct contact info to the management company, they get denied by on-site mangers, who say they will get fired if their managers get wind of anything going on here. The current managers are using their position to do extra renovations and move their family members into these extra fancy units. These family members get extra amenities and privileges while everyone else suffers through their broken down buildings.Please, we are desperate for our on-site managers to get justice and for our community to get the maintenance and management it so desperately needs. At this point, these women are queens of their own self-made slum. We don't know who else to contact that can deal with this. Please e-mail me for more details.

  Business response

  07/23/2024

  To whom it may concern, 

  I am in receipt of this complaint and have requested contact information through the email address provided.   It is unclear which property this complaint is related to, but I will work to promptly resolve all concerns brought forward.

  Please feel free to reach out directly if you have any questions.

  Sincerely,

   

  *******************************

  Director of Property Management 

  **************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I live at *********** Apartments in ******, **. My downstairs neighbor got a dog approximately 7 months ago. Every weekday from 7:30 a.m. to at least 5:00 p.m. the dog cries/whines/barks constantly unless asleep. I got the community manager, *************************, involved early on. She informed me that the dog had not been pre-approved as required in the lease. I even offered some solutions, including me keeping the dog during the day as I work nights. This worked for all of 1 month and I had to end it because the neighbors took advantage of me and neglected to tell me that the dog was in heat, even though they were aware. Animal Control has even fined the neighbors $500.00 from 2 separate police visits about the dog That was in January. It is now May and the dog is still whining/crying/barking for hours every day. I know ***** and the maintenance man has heard it because the neighbors leave the windows open and it is clearly heard from the parking lot and they had to walk by their apartment to deliver my rent increase notice and I happened to be sitting in my car when it was delivered to my door. I have been emailing ***** for many months about this yet nothing has been done. She stopped answering my emails, so I had to send her a demand letter, which she replied to by repeating the issue and informing me that she cannot disclose any information to me. The constant loud whining/crying/barking is affecting my quality of life since I work nights and frequently don't go to sleep until 3 or 4 in the morning, only to be woken up at 7:30 every morning to a dog in distress. I am 60 years old and had a simple cold develop into pneumonia because I was unable to get the rest I needed because of the noise. I have conveyed all of this to ***** via email to no avail. The neighbors' young child even tried to jump into me first, and then in to my car as I was leaving one day, again, I conveyed this to *****, but nothing was done. I just want to enjoy my unit in peace!

  Customer response

  05/10/2024

  Today, May 10, 2024, I received a phone call from ******** at Cambridge Property Management.  She said that she, ********, is *****, the Community Manager's boss's boss. She told me that the Community Manager here at *********** Apartments did escalate this situation a while ago.  She said they had to follow the laws of **************** and said that this whole situation should be ending in the near future and that I should continue to communicate with the Community Manager whenever I hear the dog for documentation purposes, which I told her I would do and I subsequently did.  Since I was unaware that the community manager had gone to her superiors and they were guiding her, it looked to me as if she was doing nothing at all.  Had I known of the escalation, I would not have made a complaint here.  I like living here and am motivated to do my part for resolution of this situation, and believe Cambridge Property Management when they tell me that resolution is near.

   

  Business response

  05/13/2024

  We are in receipt of your communication regarding a consistent noise disturbance in your apartment.  We have reviewed our email communication from you to our Community Manager, we have records of your first formal complaint regarding the noise to be from mid-December.  After addressing the situation, we then received some communication from your email address indicating the issue had been resolved, but then later a fresh notification that noise had again become a problem. 
  
  We are appreciative that you have involved Animal Control in your attempts to resolve the issue.  We have received the case numbers and have reached out to Animal Control requesting copies of their reports. While we understand the frustrations involved with extraneous noise and disturbances in your apartment, we must act in accordance with Washington State Landlord Tenant law when faced with these types of situations. Additionally, we cannot disclose directly to you any actions or notices which may affect another households tenancy at Cornerstone Apartments. 
  
  While we continue to work towards a resolution in this situation, your written communication to the management office at *********** Apartments is greatly appreciated. This assists us in documenting the complaints.  If a timely resolution cannot be reached; we can discuss transfer options. However, as I am sure you are aware, availability in our community is limited and it might take some time to implement a transfer.Please be assured that we are working diligently to resolve the issue while working within the limits of local and state regulations.   Please feel free to reach out to us at *************************** any further comments or concerns.
  

  Customer response

  05/15/2024

   
  Complaint: 21690461
  
  I am rejecting this response because:  You are confusing my attempt in January as a possible solution to keep the dog in my unit during the day as a resolution.  I had to stop taking the dog because they didn't keep up their end of the agreement and they took advantage of me.  The noise started the very next day and has not stopped since.  Animal Control was involved months ago as well, yet nothing has been done and I still have to endure hours of this dog whining/crying/barking every day.  

  I have familiarized myself with the Landlord-Tenant Laws in the State of ********** and you may have a duty to abide by the laws as it pertains to the neighbors, but you also have a duty to abide by the laws as it pertains to me as well and my quiet enjoyment of my unit, which has been violated by the neighbors and by Cambridge for almost 6 months now.  You have had ample time to deal with this situation and I should not have to endure this daily violation.  

  You say that moving me to a different could take time;  1)  Why would I have to move, I am not the offending unit; and 2)  So Cambridge is okay with me having to endure the neighbors' violation of my quiet enjoyment of my unit by allowing the noise for an indefinite amount of time, even though it was made clear to the CM that the noise is ruining my health and quality of life?  How is this fair?  Why should I have to be inconvenienced when I've done nothing wrong?  I have paid my rent in full every month on time, and with the exception of being forced to complain numerous times about a situation that should have been resolved months ago as a result of inaction on the CM and Cambridge, I have been a good tenant for almost 2 years:  I am not noisy and I follow the rules, yet I am the one being punished.  I have fulfilled my duties as a tenant, but you have not fulfilled your duties as a landlord for many months.  Please explain to me why you are protecting my neighbors' rights as the offenders and not mine, as the victim.  Am I missing something?  I also wish to invite anyone from Cambridge to come to my unit and listen to the two recordings I made of the dog continuously crying/whining/barking and clearly in distress; one is 15 minutes long and the other is 30 minutes long, both are unedited.  Until you have heard it yourself and in my presence, you are in no position to arbitrarily decide how much or how little of a nuisance this whole situation has been for me.  Common sense should dictate that a reasonable person with better things to do would not send emails to the CM so many times, putting their housing in jeopardy in a market with few available units, were it not true and so pervasive in the affect of the quality of everyday life.  

  I cannot help but feel that you are treating me as just another old woman (I will be 60 in June) who either has too much time on her hands or is being ****** sensitive and that I am being brushed off and strung along and I don't appreciate it.
  
  Sincerely,
  
  ***********************

  Business response

  06/12/2024

  We are in receipt of your concerns regarding the continued disturbance caused by a neighboring dog and we thank you for your communication in early May directed to ***********************. It has been represented to us that the dog has been removed from the premises as of May 22nd 2024.  Since May 22nd, we have received no further notifications of noise issues from any surrounding apartments.  Management is scheduled to inspect the premises to confirm the absence of any unauthorized animals. 
  
  We apologize that it took more time than we would have liked to resolve this issue for you, but we believe we have now arrived at a solution.  We appreciate your patience during this time. Cambridge Management **** conducts business in accordance with all Federal and State Fair Housing laws and we thank you for your continued residency.  If you have further concerns please reach out to us at ************************ or ****************************

• Initial Complaint

  04/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I currently reside at Lakeland Point Apartments, I have been a resident there since 2019. I was on a program called Section 8 and I was taken off and I received a letter from the apartment complex that my rent was not going up till December. I paid online the amount it said for October and November. I then in December received an eviction notice and it had October and November on that notice. I contacted the temporary manager at the time and she was bullying me so I then contacted the regional manager. The manager then said we can do a payment arrangement for those months if I paid December in full, which I did. I then in January received another notice and on that eviction notice it stated my rent was not supposed to go up until November but they used the payment in rent for October. I have tried to move to a smaller more affordable place to live and they blacklisted me and gave false information so I was unable to move.

  Business response

  04/05/2024

  Thank you for reaching out to us for clarification on your rental account ledger.  ********************** **** operates eleven different Low Income Housing Tax Credit (*****) apartment communities in Grant County and we are happy to work closely with the ********************************* in order to house clients who are qualified for both programs.
  
  A comprehensive review of your rent ledger and resident file communication confirms that you were mailed written correspondence directly from the ****************************** on August 9th 2023. The letter outlines the reasons your household was terminated from their program and provided notice that the effective date would be October 1st 2023. Per the terms of your lease and addendum, your rental rate then converts to the allowable rent for the ***** program on the property you reside at.  Our accounting records reflect those adjustments happened appropriately.
  
  The application of your rental payments has been done in accordance with the lease and **************** Law and your ledger balance currently reflects a zero balance.
  
  We are happy to provide copies of your ledger, lease, and a copy of the letter from the ***************** for your review if you have additional questions.  Please reach out to our Community Manager at ******************* if those items are needed for your records.
  
  Cambridge Management **** does business in accordance with Federal Fair Housing laws and we work diligently to efficiently house program-qualified applicants.  If you have further questions regarding our process, please reach out directly at ****************************
  

  Customer response

  04/05/2024

   
  Complaint: 21524206
  
  I am rejecting this response because: it is inaccurate 
  
  Sincerely,
  
  *************************************

• Initial Complaint

  12/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction was sometime in August of 2023. It was to ************ Apartments of ******, **.It was a refundable money order to hold the apartment so no one else could take it from under me(which I just recently found out that is illegal in ****************.) And the money order was for $100. I have gone into the leasing office as well as called the leasing office more times than I can count trying to get my money back. But the girls at the front desk always said the same thing "we'll email our corporate office to check, but we just are waiting to get it back in the mail. And when we hear back we will email and call you.". But I never, not once received a call or email. And when I called their corporate office and left countless messages, despite what their recording says I never received a call back from them either.

  Business response

  12/19/2023

  ****************,

  Thank you for reaching out to us for assistance in receiving a refund of the $100.00 deposit paid during your rental application process.  A search of our records indicate that your file was denied due to being over-income qualified for our LIHTC program at the Scenic Pines Apartments.   I have confirmed that a deposit refund was processed with a request for the check to be mailed to the Scenic ********************** for your pick-up and unfortunately, that check was later returned by **** to our corporate office as they likely did not recognize the name affiliated with the office staff or community.   

  We do apologize for this inconvenience and have the check available for you at this time.  Please feel free to reach out to me directly to obtain the refund check as I am **************** the check to the Scenic Pines Apartments for pick-up, meet you at the corporate office for pick-up or mail it to your preferred address.  You may call me direct at ************** or email me at ********************* to let me know what option is most convenient for you.  

  Cambridge Management **** would like to thank you for applying to our community and would appreciate the opportunity to assist you with any of your housing needs in the future. If you have further questions regarding our local or national housing opportunities, please feel free to reach us at ***************************.   
  

  
  Sincerely,

  *******************************
  Director of Property Management
  *********************
  **************

• Initial Complaint

  12/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to know why the Cambridge properties are allowed to collect fees from people who apply to their properties, and it's not a guarantee that they will be getting into the place. I have tried getting into a place for the past year and a half, but I always get told we do not have apartments available or that this is strictly agriculture. I feel like these properties pick and choose who they want to help. I have been trying to contact the regional manager for the past month, and no one can seem to get me in contact with her. I wonder why they do not want me to speak with her. I met her once, and she was lovely; the people they have working in the offices do whatever they want and are never there when they are supposed to be there during business hours. I want some answers, that is all.

  Business response

  12/14/2023

  Thank you for reaching out to us for clarification on our apartment rental application process.  Cambridge Management **** operates thirteen different apartment communities in ******, each one is governed by an individual regulatory agreement under the Low Income Housing Tax Credit program (LIHTC). 
  
  A search of our corporate records indicates the first request for our Regional Manager to contact you directly was received on Saturday 11/9/2023. Upon receiving the notification on Monday 11/11/2023, ***************************** made contact with you via phone and gave an outline of the different rental requirements for each apartment community under our supervision in ******.  Many of our communities in this area require income from agricultural work, some have a 30-day rule which allows us to rent to a non-farmworker household after a certain date, others do not have that rule.  A quick survey of our local communities confirmed that your contact information is on file in several locations, but that no fees have been collected from you, as we have not yet had an apartment come available to meet your specific income needs.  
  
  Our business hours are posted at each location and our managers are expected to leave written notification if there is a deviation to their planned work schedule.  If you have specific instances of office closures you would like investigated, please email the particulars to ****************************
  
  Cambridge Management **** does business in accordance with Federal Fair Housing laws and we work diligently to efficiently house program-qualified applicants.  If you have further questions regarding our process, please reach out directly at ****************************
  

  Customer response

  01/16/2024

   I applied to Cornerstone Apartments and Sagewood Apartments. ******** told me that an email was sent out to all the Cambridge Properties in ****** and that I would not be able to live at any of their properties because I was over income. So, I pretty much got blacklisted from all Cambridge Properties. Cornerstone had me sign papers to move forward to see if I would qualify for the 4-bedroom and 2-bath apartment. I received an email from ***** stating there was a freeze on my credit. I called all three credit bureaus, and there was no freeze on my credit. Then ***** told me a fraud alert returned when she ran the screening. ***** then asked me for a copy of my Identification and Social Security, which I provided her. *****, the property manager, asked me for my husband's pay stub or a tax return. The only tax return I could retrieve was a 2019 tax return. They used that tax return to calculate future income, which changed our circumstances. My husband is not working right now. He is my caregiver right now. I have tried contacting ***** by email and phone, but my calls and emails have been ignored. I requested the signed documents, but I still have not received a call or email. I have also talked to the regional manager, who has not returned my call. I also contacted & left voicemails at the corporate office in **********, and I have emailed them as well, but I have not received any calls from them. I want them to review my application. You cannot calculate someone's future income based on a 2019 tax return. I do not want ******, the regional manager, to call me; I want someone from the corporate office to contact me. ****** informed me that is who I needed to deal with if I wanted them to review my application. I feel discriminated against, & can you imagine how many people they have done this, too? All the agriculture workers they have taken their money because they are uneducated or do not know their rights. Big corporations are taking from people with low incomes.

  Business response

  01/23/2024

  Cambridge Management **** has conducted a comprehensive search of our email and phone records and while we do not show any missed calls or emails from our potential client, we have conducted additional phone and email outreach in an effort to ease any frustration.  A return phone call from our applicant was received on the afternoon of Friday January 19th. Additional information regarding our programs and application process was verbally outlined and all requested documentation was re-sent via email. 
  
  Upon receipt of any additional information produced by our potential client, we are happy to revisit both the initial screening results as well as any documented changes in the income sources.  Cambridge Management **** does business in accordance with Federal Fair Housing laws as we continue our mission to provide affordable housing for qualified households. 

• Initial Complaint

  04/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had applied for an apartment to move into at Crm****** place in ********** *******. I paid an application fee of $50 and also two days after that I paid $200 don't know what it was for and I was set up with a unit number thinking that I will be able to move into the apartment no one has contacted me back I have some numbers or emails I only received one email from the manager ******************* stating that she will call me back she's never called me back never sent any email never responded. I have called been out to Cambridge place personally no one in the office no emails return none of that So I now know that it's not a suitable place for me ***** to live they just collected money and now they're saying that the manager email doesn't exist I just need my money back so I'm able to move into a new apartment I am living with someone now which I do not supposed to be living with anyone. I just feel like it's a lot of hardship with King ****** place it has been a big setback for me and I work a 12-hour shift daily I am a CNA and me have to make all these adjustments and changes I just want my money back and I want to be able to just get into an apartment where I know that I'm safe and I don't have to go through nothing like this again which is very unprofessional.

  Business response

  05/03/2023

  I believe this complaint is unrelated to this Cambridge Management. We do not operate in ******* or manage this property. Thank you. 

• Initial Complaint

  04/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Property Management

  Business response

  05/05/2023

  ******************,

  Thank you for your request, we have reviewed your file and will ensure any future communication necessary will be handled by the law office of *********************.  If you feel there is anything specific I can address on your behalf please reach out to me directly. 

   

  ***************************

  Associate Director of Property Management & Resident Liaison

  *****************

   

   

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