Property Management
Cambridge Management, Inc.Headquarters
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Reviews
7 Customer Reviews
Review from Brayden L
1 star10/07/2024
Extremely unprofessional I reached out via email and was told I could not be helped I asked for a copy of my lease and was never messaged back I tried reaching back out to them for the lease just to find out I have been blocked! Worst management company out there and sabal palms apartments is one of the worst to rent from managed by Cambridge they have a revolving door of employes coming in and out of the office and I cant get any answers from anyone this is ridiculousReview from Deborah B
1 star02/12/2024
I've been in this apartment almost 2 years.In that time, there has been four different managers and the one we have now is a kid with no management experience! The website is misleading to make you think they are almost new when in reality, they are very old and minimally kept. Old cabinets, old light fixtures, old patched up doors and old heating units. But my main problem is with maintenence. Gutters aren't kept clean which causes water to flow over everywhere which causes flooding on the lower floors and thus molding. Some tenants cannot use their patios as the are a danger structurally. The buildings look like slum buildings. They have an emergency number but no one responds and no call backs. It's like pulling teeth to get anything done and the manager seldom returns phone calls. Cambridge NEVER does. They leave notes on your door as reminders to obey certain local laws whilst breaking them themselves. The hypocrosy...I would NOT recommend this management company.Review from Brenda L
1 star02/02/2024
Applied apt was not told washer dryer in unit was ***** extra month then was told *************** dryer to be used in office area 30percent market rate is ****** not ****** charges for w/g/s in rent cost not told with in 24 hours I cancel my ap wanting 100 deposit back was told no be aware RCW laws indicate you are intitled to refund by law
Cambridge Management, Inc. Response
02/05/2024
To whom it may concern,
**************** applied for a 1 BR apartment at ***** Ave Apartments on January 31, 2023, which was approved on February 1, ****. **************** paid a $16 non-refundable application fee and a $100 holding deposit to take the dwelling unit off the market while considering the approval of her application. If the application is approved and the applicant takes occupancy in a timely manner, the holding deposit will be applied towards the refundable security deposit.
During the application process, all applicants initial to confirm that they have read and understand the Holding Deposit Agreement, which states "If I am approved but fail to move in as specified, the holding deposit will be retained by owner as liquidated damages. The holding deposit will only be refunded if I cancel this application with written notice within 24 hours, or if my application is not approved".
***** Ave Apartments is a Low Income Housing ******************** which had an available 1 BR apartment for qualified applicants who meet 30% area median income limits. The 30% rent for this home is $532 per month which includes water, sewer and trash and the option to lease a washer and dryer set in their home at $70 per month or have use of the community laundry room which is free of charge.
On Friday February 2, ****, **************** arrived at our community to inform management that she no longer wanted to lease the apartment at ***** Ave Apartments due to the cost of rent, washer and dryer fees and requested her holding deposit to be returned. Management informed her that we could not return her deposit as it had been more than 24 hours since she had applied and provided her a copy of her application with her initials confirming she had read and understood the Holding Deposit Agreement.
We do apologize for any misunderstanding. If **************** changes her mind and returns to lease an apartment within the next 90 days, we would be happy to apply her current application and holding deposit to another available apartment.
Sincerely,
***** Avenue Apartments
Review from Deborah C
1 star12/21/2023
Nov. 6,23 I gave written notice to move out of my apt at ********* Place. I am section8 so, I have to inform them also. The reason for my move was Cambridge allows the garbage room to over flow and rot. My apt was literally ajacent to that room. The smell would waft into my kitchen and living room. I chose not to live that way. I reported them to code inforcement and was assiged a case number.Now Cambridge is trying to keep my deposit and charge me for cable for Dec and who know what else? I MOVED OUT IN NOV. I have all my reciepts and correspondce with code enforcement with city of *********.I live off social security less than ******** a month. I have a much better apt now but i need my deposit returned. I took video of the condition I left the apt in.This company will scam you no doubt about it they are the worst.Review from Tiffany W
1 star11/01/2023
One of the property Cambridge manages (Seranos apartments) has horrendous leadership in that office. The property manager is extremely rude, shady and very unprofessional. I had a problem with my a/c and I was given the run-around, property manager kept blowing me off the times that she was there, because all the other times shes always doing some type of work off the property and rarely there. I will not renew my lease and will move elsewhere, just experiencing the level of shady and unprofessionalism is enough for me to warn others and stay away from here.Cambridge Management, Inc. Response
11/22/2023
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you and have taken the appropriate steps to remedy the situation as quickly as possible. It is our understanding that a new air conditioning system was ordered and installed on 11-22-23 and the system is up and running.
Please feel free to contact us directly should you have any further questions or concerns.
Thank you,Review from Alicia M
1 star06/22/2023
Hi, To whom it may concern. I have been a resident with Cambridge for years. Over the past year or two, there has been a decline in the overall upkeep, professionalism, and transparency. We have newly renovated units and non renovated units. Last year when I renewed my lease, I received an option to select from a ceiling fan, carpet clean, etc. I also rcvd adequate notice with a reasonable increase. This year however is causing a bit of confusion. The letter was placed in my unit's door ( is that the proper communication ) Also there was no letter head, and the doc looks as if it was not legitimate. Also the notice referenced that there would be an increase of 321 monthly. I tried calling the front office to no avail, because there was a phone issue were the residents was unable to reach the front office via phone, or unable to place an emergency number. I emailed corporate about my concerns of an increase of twice as much, during an economic recession. The front office and I have been going back and forward via email, phone occasionally, and in person when I stop by the front office. I would like to know if it's legal to request an increase more than twice as much the prior years? Can the property only sent docs by simply sliding the letter inside ones front door Are they allowed to charge the old units nearly the same as renovated units If there was and continues to be violence and weapons, what rights do I have Lastly I have reached out to corporate via email and have expressed that I am unable to afford the increase and this would put my family and I in a financial hardship Is there anyone that can assist. I feel like we the residents are not heard, or valuedReview from Melissa B
1 star08/16/2022
The absolute worst calling corporate does nothing! When u do get in contact with corporate the receptionist tells you that she doesnt care about your crummy little apartment and how she gets paid $20 an hour to take your call that she doesnt care about so they dont even deserve a star they deserve no stars and I wish them complete unhappiness and I hope they get monkey poxCambridge Management, Inc. Response
06/13/2023
Hi *******, We apologize that it wasn't a more positive experience calling our office. We work to enable each of our on-site management teams to provide top-level customer service for our residents. If you have any concerns that have not been resolved please reach out to our on-site team so that we can work with you. We're grateful that you're one of our wonderful residents.
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