Complaints

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 10.18.2023 One Tree Hope service came out to trim an Alder tree in the back of my property and to cut down a ****************** towards the Northwestern side of my property. This Northwestern side of my property has a sidewalk that follows on the side of it as this is connected to a small neighborhood. My roommate, and x-husband, was home at the time of the cutting, and was watchful of how they were doing there job. I was worried about falling limbs going into my other neighbors yards. He said that One Tree Hope service pulled a long truck up that side road between my house and the little cul-de-sac neighborhood and planted itself onto my yard and onto the sidewalk. Then they released some sort of weight that stabilized the truck so that they could lift a ladder into the air and hoist up the people cutting the trees. That weight that they put down left the sidewalk cracked, and I told Jevah the person who is the only one you can get a hold of at One Hope tree service that they had done that with their truck. ***** told me that because the temperature was so cold outside, that they could not fix the sidewalk until spring or summer of the next year, which would be now. I have been calling and leaving messages and even sent emails to Jevah and have called both numbers on the Invoice, and have had no response! I am truly upset with this company. First the give me a bid that tells me my ******* fur will be completely gone, ***** and all, with the Alder cut as well for the quoted price of $3800, then once the work was finished I was left with a ***** of the ******************. I had to call them back and ask what happened, ***** said that the ***** removal isn't included in the original cost. I told her, yes, you said everything would be gone. She told me no, that is not how it works in tree removal. I had them come back out and do a removal, and got charged another $380. I want my sidewalk fixed ASAP! Like they promised!

  Business response

  08/23/2024

  ***Response taken over the phone by BBB staff. **

   

  We already fixed the concrete. This has been resolved. 

  Customer response

  08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They cam e out and fixed the concrete sidewalk that took a couple of days, but the work is finished, finally.
  
  Sincerely,
  
  ********* VonDohmas-*****

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