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          Business Profile

          Hoverboards

          Hoverboards.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hoverboards.

          Complaints

          Current Alerts For This Business

          There are 3 alerts for this business. See all alerts
          Pattern of Complaint:
          On October 31st, 2018, the BBB sent a certified letter to Hoverboards.com due to a pattern of concerns received by the BBB from consumers. 
          As of July of 2021, the BBB has not received a response in regards to this pattern concern, nor have we received any responses for the complaints that continue to be filed against Hoverboards.com. 

          Most of these complaints allege poor product quality, non-delivery of products, products delivered damaged, false advertising, and unresponsive customer service. 

          As of March 9th, 2023, the pattern of complaints is still occurring among complaints.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/15/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hoverboard purchased as a Christmas present. Hoverboard was defective out of the box. I returned the hoverboard to be replaced or fixed. The exact hoverboard was sent back and the same problem noted. I could not resolve the issue, possible calibration issue with the Hoverboard. I tried to contact the business numerous times for a replacement or a refund with returned defective product. The business never responded to my request. The Live Chat function on the website is not operational. There is no phone number listed on the website. I found a phone number online that appears to be associated with the business, but no one answers and I have never received a call back. I just want to send the item back for a refund or a replacement of a new/working Hoverboard.

          • Initial Complaint

            11/16/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Was told same day shipping. After several days with no email or notification that it shipped I did a live chat to be told that it was on back order. By then my grandsons birthday had passed. I ask for a refund and got an email that it had been refunded. Still to this day, no refund and no product. I guess my next step is to dispute it with my credit card company. I have been trying to get a hold of someone on live chat daily. I have also emailed daily with no response. All I get is no one is available. This is the most frustrating thing I have ever dealt with. Worst customer service EVER.

          • Initial Complaint

            10/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            The go carts arrived damaged. Hoverboard has cut off their phone line. They say they will replace them, but they do not. They are ignoring me.

          • Initial Complaint

            09/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 9/17/2024 I purchased an HTX hoverboard with a low profile kart for in the amount of ****** The kart and hoverboard were both delivered on 9/18/2024 Upon opening the kart, we discovered it was not the kart that was pictured on the website.Then upon opening the box for the hoverboard, it came with a manual for a model Z13 and not the HTX.Upon looking at everything, there were no brand names on either the boxes, items, or manuals. After doing searches online for the items we got, they are sold under various names and businesses. Their website specifically states that they are their own brand and they do not sell knock-off brands. After trying to reach out to them, there is no number listed on the website, their live chat is not connected to a service and 3 emails. They finally got back to me and stated they would send me a return label for the board, but not the kart because there was nothing wrong with it. I replied that the kart is not the model or same type of chart we bought. They told me I had to return it to their claims department on my own dime in 15 days or they will send to collections. (Which makes no sense, cause I want a refund)They sell off brands and do not offer what they list on their website

          • Initial Complaint

            06/17/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Company sent incorrect Hoverboard attachment. They refuse to send out the correct attachment until the wrong one is returned. We will not send anything back until we receive what we ordered.

          • Initial Complaint

            06/12/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a hovercart May 1st for my granddaughters bday. I received with missing parts for the cart and the hoverboard did not work after being charged. It's impossible to reach the company by phone and takes them several days to reply to emails if they reply at all. They sent me the missing parts, but made me send back original hoverboard before they would send me another one. The defective hoverboard was delivered to them on May 28th. I was supposed to receive a new one within 2 days, it is now June 12 and I still do not have another one. Each time they email me back I get the run around. They claim they shipped it, but there is still no tracking info. And myself and my granddaughter are very upset.

          • Initial Complaint

            05/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We purchased a hoverboard and go-cart kit from hoverboard.com. The sensor went out and we sent it under the warranty. They have not sent a board back. They gave me a tracking number but the shipment was never sent. They will not take phone calls and are not responding to emails. I have tried several times and do not get a response. It was been a month since the tracking label was created.

          • Initial Complaint

            03/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Purchased this scooter and it would not power up. Have submitted a ticket and no response. The customer service line is never managed and I have had to purchase another scooter as this is my transportation to and from work.

          • Initial Complaint

            02/29/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Bought hoverboard as Christmas gift and it did not work. Returned and have been waiting over 60 days with no resolution. Seems like a common problem based on looking at other complaints

          • Initial Complaint

            01/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            purchased a hoverboard from the business on 11/27/2023. It was shipped in a timely manner. We set it aside for a christmas present.fast forward to christmas eve, 12/24/23, my husband took it out of the box to get ready to give my son. we noticed a sound in the hoverboard like a piece was broken. But it worked. . . For a little bit. In the coming days, my son would ride it, and one side would stop working, and a continuous beep would sound. I reached out to Hoverboards.com via email, the only way to reach them, on December 30th. They responded on January 1st, and asked if i calibrated the hoverboard.On January 4th I responded I had tried to calibrate it several times, and each time the hoverboard would work for a bit then one side would stop working. After a couple days, one side completely stopped working.They responded the same day and send me a *** label to send the hoverboard back. I packed it up in the original box, and dropped it off at a *** store on January 7th. I have sent several emails, on Jan 9th, 10th, and the 12th, with no response to when my new hoverboard will be shipped. I even sent the *** receipt.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2183 W Pershing St

          Appleton, WI 54914

          Get Directions
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          (800) 393-1531

          Customer Complaints Summary

          35 total complaints in the last 3 years.

          10 complaints closed in the last 12 months.

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