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          Business Profile

          Hoverboards

          Hoverboards.com

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Hoverboards.

          Complaints

          Current Alerts For This Business

          There are 3 alerts for this business. See all alerts
          Pattern of Complaint:
          On October 31st, 2018, the BBB sent a certified letter to Hoverboards.com due to a pattern of concerns received by the BBB from consumers. 
          As of July of 2021, the BBB has not received a response in regards to this pattern concern, nor have we received any responses for the complaints that continue to be filed against Hoverboards.com. 

          Most of these complaints allege poor product quality, non-delivery of products, products delivered damaged, false advertising, and unresponsive customer service. 

          As of March 9th, 2023, the pattern of complaints is still occurring among complaints.

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 11/16 I purchased an electric scooter from Hoverboards.com and it has very lightly been used. I purchased the extended warranty as I figured the extra 180 days would give us plenty of time over the free 90 day warranty to make sure it was not defective at all. They, as said in a response to another complaint, offer thier warranty as 90 days free and an extended 180 days for $27.99. The scooter stopped working and I contacted them on 7/15 for a warranty claim and was denied as they said I was no longer covered. They then said that the extended warranty only gives an extra 90 days instead of the advertised, and paid for 180 days. At this point I am stuck with a product that doesn't work and a warranty that I paid for and can not utilize. I would like the company to either fix the scooter or just simply take it back and refund my money altogether as this has caused me EXTREME STRESS and unnecessary anxiety. They also need to change the advertisement of thier warrany to better resemble the truth if they aren't going to honor the full extra 180 days.

            Business response

            07/19/2022

            The warranty is 180 days as stated on our website.  The warranty is an extended warranty because it is greater than 90 days that you get free.  You get an additional 90-day extension for $27.99.  In addition, we do not accept returns of used products per the returns policy on the bottom of every page on our website.  https://hoverboards.com/hoverboard-return-policy/

            Customer response

            07/19/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

            [Please type your response here.]

            Regards,

            *************************

          • Initial Complaint

            06/02/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            ****** on may 7th for ******. please see the attachments as I've gone through this several times I had to screenshot this so I didn't have to keep going over the fax. Still cannot reach them by phone left several messages no return phone calls live chat never works and I supplied the tracking number for The returned item I have also filed a claim with my bank. After reading and doing a lot of research having them send me a replacement doesn't sound like an option especially if I'm going to have to return it again at the expense of $52.

            Business response

            06/14/2022

            We offered to repair or replace the board per our warranty policy.  The customer instead filed a dispute with the credit card company.  We can no provide refund once a dispute has been filed, nor will we fix or repair the board.  The customer has their money back and we have our product.  There is nothing left to be done at this point. 

          • Initial Complaint

            05/11/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            My daughter received a hoverboard for Christmas. On Christmas day she was riding it and bumped into a cabinet and the fender cracker cutting my daughter's big toe very very deep. I had to rush her to the emergency room where she had to he sedated and relieved 8 stitches on her toe. I filed a complaint with the company online that week and returned the hoverboard to the store we purchased it from. It has been months and I still have yet to hear back from hoverboard company!

          • Initial Complaint

            03/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Hoverboard for more than $200 from Hoverboard.com on 2/12 for 8 my years old son. After less than 1 week of gentle use, the hoverboard stopped charging. I noticed the charging light on charger was on but not flashing. I thought the connection was loose so I tried to push the cable down a little bit, the cable broken at the end site. I emailed the Hoverboard.com, they asked me to buy a new charger. So I purchased another charger for $27 on 2/26 from their website, it has never been shipped. About 1 month later(3/25), after several emails, the charger was still not shipped. They canceled the order and refund me $27 for the charger I paid. Now I have to purchase a charger from somewhere else. Before I receive my new charger, I can't figure out the hoverboard stopped charging issue. Was the battery problem or the charger problem? I am a online shopper, and this is the first time I spend time to write down a complaint. I will never ever buy things from Hoverboard.com. I wish I could post my review on their website so everyone knows how risky to buy things from them.

            Business response

            04/21/2022

            We sent a new charger port to repair the board to the customer that was delivered on 3/4/2022 via **** tracking number 9400 **** **** **** **** 32.  There was a delay with the charger and she chose not to wait to have it sent to her and chose a refund which was promptly provided.  Even though we do not provide refunds for used boards we offered to provide a refund minus the restocking fee if she shipped back the board.  

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          2183 W Pershing St

          Appleton, WI 54914

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          (800) 393-1531

          Customer Complaints Summary

          34 total complaints in the last 3 years.

          10 complaints closed in the last 12 months.

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