Building Materials
Menard, Inc.Headquarters
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Name:**** **** Address:**************************************** Rebate Check #XXXXXX5342 Rebate StatusMailed on 10/07/2024 Rebate Check Amount$118.03 Rebate Check StatusIssued on 10/04/2024 I HAVE CONTACTED MANARDS SEVERAL TIMES VIA THEIR REBATE WEBSITE SINCE I HAD NOT RECEIVED MY REBATE. MANARDS HAS NEVER RESPONDED. I MET WITH THE STOR MANAGER AT THE MANARDS WHERE I PURCHACED THE ****** SHE COUND NOT PROVIDE ANY ASSISTANCE. I WANT MY INTITLED REBATE AS ADVERTISED, ENOUGHT TIME HAS LAPSED.Business response
01/27/2025
See attachedCustomer response
01/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please be informed that anyone knowing they are to receive a rebate would be reviewing their mail closely and yes I do know what a rebate looks like. My future business with Manards is ended,
Regards,
**** ****Initial Complaint
01/14/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
July/August of 2024Business response
01/27/2025
See attachedCustomer response
01/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
01/14/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
The store return policy states that you can get a store credit but the employees at the ******************* store refused my ********** of purchase was 01/30/2024, I had the receipt and wanted to return 3 items with the receipt on 01/13/2025. ***** was the manager that came up to the front of the store.I would like to return the 3 items and receive a store credit voucher for the purchase amount of the 3 items plus tax.The items are the 2 pet gates and the scooper.Business response
01/24/2025
See attachedInitial Complaint
01/08/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a snowblower after checking Menards website. The website said they had two in stock when we get to the store to pick it up they then informed us that they dont have any snowblowers . And the nearest one was in ************** . I said ok can you have them ship it to this store and we would pick it up the following day. We were told by the store manger they would not do that . But could drive to ****** and get it which would be another 60 miles north . I said no that was unexceptionable he then said he would refund us the money back to our account because he didnt care if we got a snowblower or notBusiness response
01/22/2025
See attachedInitial Complaint
01/05/2025
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a few items to include a security system that did not work correctly. I used 3 Menards gift cards 2 **** gift cards and paid the balance with my debit card. When I went to return the system the only way they would return all gift card money was by store credit. The 2 **** gift cards should not be turned into Menards money. They could have just refunded the funds that I paid for with my Debit card after the Menards money was applied. Now I am being forced to spend money at Menards that wasn't from a Menards gift card. This return should have gone as follows. First refund the 3 Menards gift cards (I'm ok with that) Then the balance of the return should have gone on my debit card. The manager "****" was zero help at the store and had a bad attitude. Telling me that there is no way to refund me the balance after the Menards money was refunded. This is absolutely ridiculous. The 2 **** gift cards now are automatically turned into Menards money. This is very unethical. Menards shouldn't get to decide how my money is used. I would appreciate if someone could give me a call so we can discuss this issue further. ************.Business response
01/22/2025
See attachedInitial Complaint
01/04/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did perchse christmas tree on October 20 2024 I'm trying to return the item but the manager ***** porsny and ****** refused to return the tree even i do have receipt and not pass three months return policy she did refused after I did call 911 to documentation she did ask then for trespassing me from the store so hopefully you can do something thanksBusiness response
01/22/2025
See attachedInitial Complaint
01/03/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a stove on December 25, 2024. Delivery was set up for today, January 3, 2025. The order number from the Menards website was MCOM38209645. It was ordered online because it had the features that I wanted. Two nice guys came to deliver today. They leveled, etc. However, they had some trouble with the k**** Finally, they said if you push it in it will work. They also said that if it does not work they will have to deliver another. They did *********** and ***********. They left no number or card. So, that burner never turned off no matter what I tried. I exchanged k**** and it is obvious the one connection that is the problem.I called corporate in ********** and got one person. Otherwise, they want emails. Then I tried the local Menards store. No one could do anything. Actually, I only spoke to two people in total. So it seems I have to find a couple of big people to pull the stove out and disconnect. I want a new stove delivered as soon as possible. This is a large inconvenience for our family. Menards has no one to talk to in an emergency situation.Business response
01/22/2025
See attachedInitial Complaint
12/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
rebate checksBusiness response
01/02/2025
See attachedInitial Complaint
12/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered three doors out of state and paid expensive shipping costs. What made the cost acceptable was the 11% rebate on these purchases. However, *** received a merchandise credit check in Lew of the rebate for $157.19. There arent any menards in ***** and I was counting on the promised rebate to offset the delivery cost. Ive tried to call but first it was sent to *********** who could not help me without an account, then it transferred to an automated that did not get to a person. The definition of Rebate in the ******* dictionary is refund,pay back, a sum of money. I feel this was a scam to get unsuspecting customers.Business response
01/02/2025
See attachedCustomer response
01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Please log this complaint, so other shoppers don't fall for this scam. It obviously wasn't CLEARLY advertised or I wouldn't have purchased. If the definition of rebate is a refund, than it's FALSE advertisement.
Regards,
******* ****Initial Complaint
12/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the ********* Menards and found a door lock I liked that was priced at ****** then when looking for it the other price was different. I took a picture of the price before the manager came over and said I will not be able to get it for the 129 it was advertised for then he pulled the skew out of the display and said I had to pay the higher price. I told him that was false advertising and he said it was the wrong ***. I told him that wasnt my fault and he said he wasnt going to do anything at all. He was very rude.his name way ****.Business response
01/02/2025
See attached
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Customer Complaints Summary
702 total complaints in the last 3 years.
188 complaints closed in the last 12 months.
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