Reviews

I ordered 4 Pedi pro deluxe kits thru menards.com website. Upon arrival I only received 3 with no receipt and no explanation. The price for each item was $4.99. The total of my purchase was $28.57. I had to fight to get an explanation for my missing pedi pro. Apparently it is discontinued and no longer available. I was still charged for processing fees and delivery. I checked online over a week after not receiving my item and it is still listed for purchase online. No happy. Don't order thru Menards.com

Rebate Program is a scam! They offer 11% rebates on online purchases, have you fill out paperwork to qualify, then rather than a rebate, send you a coupon that can only be used to purchase items in a physical store. NOT A REBATE, which they decide to rename "Merchandise Credit Check" after the fact, as if that makes it somehow legal and okay. Check any definition for the word REBATE. It means a refund of a portion of purchase price after purchase, not a coupon that requires an additional purchase at a physical store only (not even usable online) that, in my case, is over 1100 miles away! Pure deception that they circumvent accountability for by simply making up their own new definitions for words used at point of sale.

****, general manager, at Menards, *************************************** has no knowledge regarding ************************ Warranty Law and violated my rights as a consumer. I purchased a Criterion dishwasher online from Menards on October 24, 2024 and it stopped working on December 22, 2024 where the unit itself no longer had power. No breakers were tripped or any other electrical issue in the home, so the unit itself was defective. I received pre-approval from *****, the manufacturer and warranty holder, to replace the entire unit due to no repairmen anywhere near the area. ***** approved a 1 for 1 replacement where I was to be able to pick up the new unit at Menards and, AFTER, removing the defective unit, bring it to Menard's without charge or cost due to the unit having a full warranty. **** decided that store policy superseded ************************ Warranty Law despite having an e-mail directly from ***** showing that I was authorized to receive the new unit and then exchange the defective unit without cost. **** also stated there was no one above him in the corporate chain except **** Menard **** owner. Needless to say, an *** complaint as well as this BBB review is being submitted as well as a lengthy letter to the only person above ****, **** Menard ***

Apparently you can order things off their website that they dont actually have in stock. You will be charged for every item none the less and then notified a few days later that your order has been cancelled. You will then have to pull teeth to get your refund. Which will not be for the correct amount.

I got estimate for floor trusses an roof trusses. After only 3 days of deciding whom to purchase from. Me an my wife picked menards of ******. New store seemed to be running good deal. An with the rebate blew everyone's prices away! The 4th day I gave go ahead for trusses. Paid 10% down on the numbers they gave me. The floor trusses got 100 approved by ******* *********** I believe. But said estimate for roof trusses was going to be double the price. Why I asked? It was because they added a (scab trusses) sandwiching, the 2 scissor trusses together. More trusses more lumber. I was very upset due to the first time doing business with this company. An bam! 6k to 12k. As a contractor that spends 500k to 2mil as local stores in ****** like **** ***** an could have been menards. If I told my customers a price then said 4 days later. Sorry bout that it's double the price now for the roof trusses. Anyways after a weekend of cooling off an finding out this was going to be the fastest way to keep my personal project going on schedule. Me an me wife approved the roof trusses. Because of 2 guys at the local store. General Manager Brody and manger Casey. Completely understanding the issues an helping on there part absolutely ?? the best they could have. Now there's plenty of emails between menards an managers @ ******* ***************. As there are multiple pics an explanations on those emails as well. This is #1 reason I'm asking for some of my money back an filled out a complaint form. Which I have never done in my life! Got floor trusses. Suppose to be 30ft an was supposed to withhold 1/2 on each side for exterior sheeting. 1) didn't withhold for sheeting 2) the lengths was a little different up to 1in longer than 30ft?? Like what the heck thought this was a trusses company an everything was engineered an precise??? Never had this issue in 21 years of business. Ever

Made three toy train orders totaling $192.34 and did not receive my free gift as promised, SKU:2759324, The store manager did not help me either.

I give the woman manager front desk a 0. I complained about her and bad service and now she stalks, and harass me when in the store.Could be a good store, but its not. Fire / Terminate your joke woman manager. ******* ******* location.

I purchased a pole barn kit with the upgraded Premium Pro Rib Steel that is currently rusting and paint loss. Menards has denied any warranty relief even though Premium Pro Rib Steel has a lifetime warranty. Buyer beware purchase from a reputable company!!!

Trying to get a rebate check reissued. cannot get past the 1st screen. How do you have a tracking number when you never received it Out a $145.52 because they mail stuff, post office loses it. Than ON TOP OF THAT THEY WANT MONEY TO REPLACE THIS, IF I EVER GET *** MONEY BACK no email Address FOR REBATES WO TRACKING NUMBER

Item was bought with a posted sale price. Associate would not honor the posted price. As if I would do this just to get a discount. Nothing was offered to correct the issue.