Complaints

• Initial Complaint

  07/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communications. I do not have a contract with State Collection Service, they did not provide me with the original contract as I requested

  

  Business response

  07/30/2024

  We are committed to directly assisting individuals with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to this complaint.  As we understand the desired settlement, the complainant has credit repair issues regarding a debt with ******* Communications (cable provider).  Please note our company does not do collections for the said cable provider and therefore we are not reporting to Consumers credit file a debt associated with this cable provider.  Also, we never received a request from the complainant to provide documentation regarding any debt.  Thank you for your attention to this matter.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  State collections is trying to collect a fraudulent debt on behalf of ********** of Washington medical centers.I am a veteran, I was in need of urgent care and the VA pre-authorized me to go to a UW medical center and recieve treatment that would be covered 100% by the VA.UW has attempted to bill me multiple times and I had to get the VA involved for UW to be willing to take payment from the VA and stop billing me directly.I was told this matter had been resolved completely 6 months ago and the account was closed. Now State collections is trying to illegally collect a third party settled debt. They have also negativity reported the debt on my credit, which is a specific and punishable offense under the VA's MISSION ACT This appears to be direct targeting and harassment of a combat veteran for being a veteran.

  

  Business response

  07/09/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical health provider (Creditor) has listed one account with our company for collections. 
  
  The account listed on December 18, 2023, in the original amount of $569.46 for a date of service of April 25, 2023.  On or about December 19, 2023, we mailed to Consumers attention our standard first notice, said notice advising Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  The address we have on file matches the address on Consumers complaint. We did not receive any dispute notification from Consumer or request for verification of debt within that thirty-day period.  Be advised that Creditor has authorized our company to charge interest on the account and the current balance is $594.02.
  
  Upon receiving this complaint, we sent it over to the Creditor for their review since it involves billing and insurance issues.  Please note that the Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  As we work through this complaint, we have requested removal of the account reporting to the credit reporting agencies (CRAs).  Be advised that the Creditor is the one who authorized our company to report said account to the CRAs.
  
  Finally, as we understand the Consumer is a Veteran, we do wish to thank him for his service.

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I require, in writing, a statement absolving me of all responsibility of any debt to UW medical centers. All care I received from them was 100% pre approved and covered by the VA. I do not owe any debt, services were provided to me under the mission act. Any owner, collector, or servicer of such an illegal debt can be held responsible and face federal charges. I need proof that this account is closed with out any negative judgements against me and all record of it removed from my credit. Then and only then would I be comfortable not taking the next steps to have the VA resolve this directly.
  
  Regards,
  
  ***********************

  

  Business response

  07/18/2024

  As we understand Consumers reply to our company response to Consumers complaint issue, Consumer reaffirms the allegation of not being responsible for medical providers account referred to our company on December 18, 2023, in the amount of $569.46.
  
  Upon receiving Consumers reply, we reached out to the medical provider who owns the account at issue, and they responded by affirming the hospital billing portion of the service provided was due and owing.  The medical provider also informed us that they wrote the debt off and on July 12, 2024,the medical provider took back the account per their write off procedure.  According to the medical provider there were two accounts for the date of service at issue. One being a physicians bill that medical provider had previously written-off and the hospital bill referenced above.
  
  As stated in our initial response the account that was ********************** reporting has been removed from Consumers credit file thereby fulfilling Consumers desired settlement to this complaint issue.  Thank you.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with STATE COLLECTION SERVICE **** I do not have a contract with STATE COLLECTION SERVICE **** they did not provide me with the original contact as requested.

  

  Business response

  06/04/2024

  We are committed to directly assisting individuals with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to this complaint.  As we understand the desired settlement, the complainant has credit repair issues with an account but provides no more information about this alleged account.  The ************************ of the problem provided is extremely vague and we never received a request from the complainant to provide documentation.  We searched our account listings with the personally identifiable information provided in the complaint such as name, address and phone number and we are unable to locate any accounts for this complainant.  We would need more information to locate an account such as a copy of the credit report with account information - ************************ name, balance owed, etcetera.  Thank you.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with uw health human resources . I do not have a contract with state collection service ,they did not provide me with the original contract as I requested

  

  Business response

  06/04/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical health employer (Creditor) has listed one account with our company for collections. 
  
  The account listed on September 20, 2022, in the original amount of $2,500.00.  The Creditor has authorized our agency to charge interest on this account and the account has a current balance of $2,704.81.  On or about September 21, 2022, we delivered to Consumers attention our standard first notice, said notice advising Consumer of her right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debt within that thirty-day period. Nor anytime thereafter until receiving this complaint.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing.  The Creditor also provided us with the Invoice and the Sign on Bonus Agreement and Repayment Provision.  Please note that the Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  The Creditor has authorized us to report the account to the ********************** reporting agencies (CRAs) and at this time the Creditor has not instructed us to remove the account from Consumers credit report.  As a courtesy to Consumer, we will report said account as disputed.  To reiterate Creditor is the one who authorizes our company to report accounts to the CRAs.
  
  On June 3, 2024, we placed in the mail, to the mailing address appearing on this complaint, a copy of the Invoice and the Sign on Bonus Agreement and Repayment Provision for Consumers review.  Thank you.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with **************************. I do not have a contract with STATE COLLECTION SERVICES, they did not provide me with a contract as I requested.

  

  Business response

  05/31/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical health provider (Creditor) had listed two accounts with our company for collections. 
  
  The accounts listed on January 11, 2023, in the amounts of $2,927.00 and $4,203.00 with dates of service of December 6, 2021, and December 16, 2021,respectively.  On or about January 11, 2023,we mailed to Consumers attention, to the address on this complaint, our standard first notice, said notice advising Consumer of the right to dispute the validity of the debts within thirty-days of receiving that notice.  We did not receive a request for verification of debts within that thirty-day period. Nor anytime thereafter until receiving this complaint.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debts are due and owing as patient responsibility.  The Creditor also provided us with the itemized statements.  On May 25, 2024, the Creditor advised us that Consumer has settled the two accounts in full by way of direct payment to the Creditor.  Please note that the Creditor maintains ownership of the accounts and we were merely acting as collectors in collection of the debt. We have marked our system to request removal of the two accounts from Consumers credit file.  The Creditor and our company do thank Consumer for resolving the account balances.

  Customer response

  05/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am filing a formal complaint against "State Collection Service" for reporting an unauthorized collection item on my credit report. The collection item in question is for $750. I did not sign any legal document or agreement indicating that I owe this debt.Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681, I have the right to dispute inaccurate information on my credit report. Additionally, if this debt pertains to healthcare services, it must comply with the **************** Portability and Accountability Act (HIPAA) and relevant regulations, which mandate proper authorization and privacy.

  

  Business response

  05/31/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical health provider (Creditor) has listed one account with our company for collections.
  
  The account listed on February 8, 2023, in the amount of $750.00 for a date of service of July 31, 2021.  On or about February 11, 2023, we mailed to Consumers attention, to the address provided by Creditor, our standard first notice, said notice advising Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debt within that thirty-day period.
  
  Since Creditor places medical debts with our company for collections we have a ******************* Agreement (***) with Creditor.  Under the **************** Portability and Accountability Act and the *** Creditor is allowed to share protected health information with our company in order to accomplish collection activities.
  
  Upon receiving this complaint, we reached out to Creditor regarding Consumers complaint and Creditor has responded by affirming that the debt is due and owing as patient responsibility.  The Creditor also provided us with the itemized statement.  Please note that Creditor maintains ownership of the account and we are merely acting as collector in collection of the debt.  The Creditor has authorized us to report the account to the ********************** reporting agencies (CRAs) and at this time the Creditor has not instructed us to remove the account from Consumers credit report.  As a courtesy to Consumer, we will report said account as disputed.  To reiterate, the Creditor is the one who authorizes our company to report accounts to the CRAs.
  
  To verify a debt under the Fair Debt Collection Practices Act a Creditor and/or their collection representative need only provide an itemized statement.  On May 30, 2024, we placed in the mail a copy of the itemized statement directly to Consumer, at the address appearing on this complaint, showing one adjustment and one payment by insurance prior to the account being placed with our company.  Thank you.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This account is not mine, I have no knowledge of doing a contract with State collection service I demand this taking out of my credit report

  

  Business response

  05/24/2024

  We are committed to directly assisting individuals with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to this complaint.  As we understand the question, the complainant has credit repair issues with an accountbut provides no more information about this alleged account.  The ************************ of the problem provided is extremely vague.  We searched our account listing with the personally identifiable information provided in the complaint such as name, address and phone number and we are unable to locate any accounts for this complainant.  We would need more information to locate an account such as a copy of the credit report with account information - ************************ name, balance owed, etcetera.  Thank you. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with **************************, I do not have a contract with State Collection Service, they did not provide me with the contract as requested.

  

  Business response

  05/16/2024

  The spirit of this Better Business Bureau (BBB) complaint number ******** is identical to the other BBB complaint filed by Consumer: ********.  Since our response is the same for both complaints, we shall therefore use the response to BBB complaint number ******** (response submitted on May 16, 2024, at 12:45 p.m. CST) as the response to both complaints to streamline these duplicative BBB complaints.  Thank you.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with SMH ********************** I do not have the original contract with State Collection Service, they did not provide me with the original contract as I requested.

  

  Business response

  05/16/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical provider (Creditor) who provided healthcare services to Consumer has four active accounts listed with our company for collections.  As we understand Consumers complaint issue,Consumer alleges our company is reporting accounts to Consumers ********************** file and we have not provided the original contract as requested by Consumer.
  
  The spirit of this Better Business Bureau (BBB) complaint number ******** is identical to another BBB complaint filed by Consumer: 21674487.  Since our response is the same for both complaints, we shall therefore use the response to BBB complaint number ******** as the response to the two complaints as they are duplicative.
  
  The first account listed on August 12, 2020, in the amount of $120,952.53 with a date of service of August 1, 2019.  On or about August 14, 2020, we delivered to Consumers attention our standard first notice, said notice advising Consumer of the right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debts within that thirty-day period.
  
  The second account listed on July 13, 2022, in the amount of $2,007.71 with a date of service of June 4, 2021.  On or about July 13, 2022, we delivered to Consumers attention our standard first notice, said notice advising Consumer of the right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debt within that thirty-day period.  A credit adjustment processed to this account on September 6, 2022, for $501.93 and a $1,200.00 direct payment from Consumer processed on February 17, 2024, leaves a balance of $305.78.
  
  The third account listed on May 10, 2023, in the amount of $4,372.63 with a date of service of March 20, 2022. On or about May 10, 2023, we delivered to Consumers attention our standard first notice, said notice advising Consumer of the right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debts within that thirty-day period.
  
  The fourth account listed on August 9, 2023, in the amount of $2,004.00 with a date of service of September 8, 2022.  On or about August 9, 2023, we delivered to Consumers attention our standard first notice, said notice advising Consumer of the right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debts within that thirty-day period.
  
  Upon receiving these two complaints, we reached out to the Creditor regarding the Consumers complaints and the Creditor has responded by affirming that the debts are due and owing as patient responsibility.  The Creditor also provided us with itemized statements.  Please note that the Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.  As we work through this complaint, we have requested removal of the accounts reporting to the credit reporting agencies (CRAs).  Be advised that the Creditor is the one who holds the option to authorize our company to report accounts to the CRAs.
  
  On May 15, 2024, we placed in the mail copies of the itemized statements directly to the Consumer, at the address appearing on this complaint, showing service dates, insurance adjustments, and patient payment prior to the accounts being placed with our company.  Please note that to verify a debt under the Fair Debt Collection Practices Act a Creditor and/or their collection representative need only provide an itemized statement.  Thank you.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with STATE COLLECTION SERVICE, I do not have a contract with STATE COLLECTION SERVICE, they did not provide me with the original contract as i requested

  

  Business response

  05/03/2024

  We are committed to directly assisting consumers with resolving complaints and inquiries amicably and we appreciate the opportunity to respond to Consumer.  By way of background medical health provider (Creditor) has listed a total of nine accounts with our company for collections and currently only two remain active and one was recently returned to the Creditor unpaid. More detail on the three accounts below. 
  
  On February 1, 2023, the Creditor listed an account in the original amount of $13,434.12 for a date of service of November 13, 2021.  On or about February 2, 2023, we delivered to Consumers attention, to the contact information provided by the Creditor, our standard first notice, said notice advising Consumer of his right to dispute the validity of the debt within thirty-days of receiving that notice.  We did not receive a request for verification of debt within that thirty-day period. Nor anytime thereafter until receiving this complaint.  The Creditor authorized us to report this account to the ********************** reporting agencies (CRAs) and upon receiving this complaint we marked the account disputed. On May 1, 2024, the Creditor took back this account and we marked our system to request removal of this account from the CRAs.  Be advised that it may take the CRAs days to update your credit file, and that is beyond our control.
  
  The second and third accounts listed on October 21, 2023,and February 23, 2024, in the original amounts of $619.71 and $27.19 respectively,both with a medical date of service of May 29, 2023.  On or about October 24, 2023, and February 24, 2024, we delivered to Consumers attention, to the contact information provided by the Creditor, our standard first notices, said notices advising Consumer of his right to dispute the validity of the debts within thirty-days of receiving that notice.  We did not receive a request for verification of these debts within that thirty-day period.  Nor anytime thereafter until receiving this complaint.  The two accounts have a collective current balance of $673.19. The Creditor has authorized the charging of statutory interest.
  
  Upon receiving this complaint, we reached out to the Creditor regarding Consumers complaint and the Creditor has responded by affirming that the two active accounts are due and owing as patient responsibility.  The Creditor also provided us with the itemized statements.  Please note that the Creditor maintains ownership of the accounts and we are merely acting as collector in collection of the debts.
  
  On May 2, 2024, we placed in the mail copies of the itemized statements for the two active accounts, to the address appearing on this complaint, showing adjustments and payments by insurance prior to the accounts being placed with our company.  The itemized statements indicate the Consumer owes for coinsurance, copay, and deductible.  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩