Complaints

• Initial Complaint

  12/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I consigned a bedroom set (4-poster bed, two bedside tables, large dresser with mirror and chest of drawers) as well as an additional chest of drawers with Another Home. We dropped the furniture off on 4/23/2022, and I believe it sold in July based on our communication. However, the owner has not yet paid me the 50% of the sale as agreed upon in our consignor's agreement, On July 23, she indicated she had a buyer lined up who would be picking it up that weekend. I sent follow-up emails on 8/22 (she replied to say her father had died and she would get back to me within a few days), then sent subsequent emails on 9/20, stopped by the store 11/17 then emailed the same day, and then again 12/2 (visit to store and email). I discovered 12/2 that the store's ******** page was updated 9/20 to say she and her daughter had COVID and would be temporarily closed. I have not gotten a reply from her since 8/23. I sent a follow up email on 12/8 to note that I'd seen she responded to a BBB complaint in November, that I hoped to conclude our business without needing to do that, though would file with the BBB if I hadn't heard from her by 12/14.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have several pieces of furniture @ this store and have done business with them before. I have never had any issues with them until the last year. I have spoke to *****.. a wonderful person but I can never reach anyone @ the store for information on my furniture there.I think as a business they should at least let people know what is going on. I know life can be tough for all of us, but people who have items there deserve a explanation as to whats happening.My complaint is let us know. Send us a email or something please.. its the right thing to do.

• Initial Complaint

  11/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have a complaint against a consignment shop in ********* , ** - "Another Home". I took stuff in there a couple of years ago. They sold some things for me but they still owe me the money for it. They still have a lot of the things I brought in but they are never there for me to pick them up and the phone number has been disconnected. I just want what they owe me and I want them to return the rest of my things. Thank you.

  Business response

  11/21/2022

  Thank you for forwarding this complaint and for the opportunity to respond and resolve. I have been confronted with a series of health challenges personally and most recently involving my child as well as unexpected issues around the recent death of my father. The uncertainty and confidentiality around these matters took over my attention and I am sincerely sorry for the distress caused to this and any other customer. Im expecting to be back preparing the store to reopen over the next **** days. I will pull together both payment due and remaining inventory belonging to this customer by Tuesday, November 29. I will confirm in advance of that date that everything is ready and the customers preferred method for receiving. (Im not using the customers name in this response per the BBB instructions.) Please let me know if anything else is required at this time.

  Customer response

  11/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  07/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We brought a used antique chair to this consignment shop in April 2022. The owner took the chair and estimated it to be ******. The sales agreement was that the shop would get 1/2 when it sold and we would get half. We have called and stopped in several times, the store is never open. We have also made several phone calls which have not been returned. It has been three months and we would like our chair returned as we have a family member interested in it. Please reach out to me with any other questions. Thank you.

  Business response

  07/25/2022

  The customer and I have corresponded by email and arranged for picking up the chair. One point of clarificationthe 3 months noted in the complaint refers to the 90 day consignment period in our contract whereby the store and the consignor agree to keep an item for sale for that length of time (in this case April-July).  Thank you.

  Customer response

  07/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩