Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
For the past 3 - 4 months I've requested a catalog be sent to my apartment. I wait for the 2 - 4 weeks they tell me to wait but don't get the catalog.I used to get catalogs from them a long time ago but haven't received on for over 20 years. When I call the company about it I keep getting the same run around. This is not good customer service
Business response
08/07/2024
We apologize that you have not received the requested Walter Drake catalogs. We have sent two directly though the post office mail. Please allow a week to receive them.
We preprint our catalogs with mailing labels, so it takes a few months for the automated mailings to get updated. We sincerely apologize for this inconvenience.
We are also sending you a Gift Voucher to use on any future orders as a token apology.Initial Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Subject: Urgent: Order Cancellation Issue Dear SIr,I am writing to express my disappointment regarding my recent order with Walter Drake. My order was confirmed over the phone, and the payment was successfully deducted. However, the following day, my order was inexplicably canceled without any explanation.Order Number: SO399735325 I kindly request an immediate review of this issue and a resolution. I am a long-time customer and value the quality of your ********************** and services.Thank you for your attention to this matter.Sincerely,************************* ************Business response
07/18/2024
We apologize that your order was canceled. The order was canceled because when we released it into our system, the payment declined.
Due to the high quantity of items, you were trying to order,this order was reviewed under our Large Order Policy. We are a Direct-to-Consumer business rather than a large quantity supplier and cannot always honor such large orders. All these orders must be reviewed for inventory, cost, and shipping adjustments before they can be approved.
Your order was approved per this review process, but the payment method did not go though.
We apologize for the inconvenience.Initial Complaint
07/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dear Better Business Bureau,I am contacting you for your help and assistance with an issue involving Miles Kimball ***************** On February 2nd, 2024, I placed an order for the following items listed below in the question of what the business provided me. According to the order form that I kept a copy of, the merchandise total came to $40.00, Shipping was $12.00 based on the merchandise total, Handling was $5.00, subtotal was $57.00, Sales tax was $3.42, and Total amount enclosed was $60.42. However, when I received my order with an email confirmation that it has been received and being processed, it order total was $58.23 instead of $60.42. The invoice order reads as follows: Item # ******: Bible Tabs; Quantity: 2; Price Each: $7.99; Total Price: $15.98; Item # ******: Retro Straw Dispenser; Quantity: 1; Price Each: $17.99; Total: $17.99; Item # ******: Bamboo Toast Tongs; Quantity: 2; Price Each: $2.99; Total Price: $5.98; Merchandise total: $39.95; Estimated tax was $3.30; Handling was $4.99; and shipping was $9.99; overall total was $58.23. Is it still too late to contact you for your help and assistance? I didn't contact Miles Kimball **************** after I have received my items, because I wanted to give them some time to realize that I have over paid. But they didn't contact me and didn't send me a refund check in the Amount of $2.19, which is exactly the refund amount that I am asking for.Date of Transaction: February 2nd, 2024 The Amount of money I paid: $60.42 What The Business Provided Me: Item # ******: Bible Tabs; Quantity: 2; Price Each: $8.00; Total Price: $16.00; Item # ******: Retro Straw Dispenser; Quantity: 1; Price Each: $18.00; Total: $18.00; Item # ******: Bamboo Toast Tongs; Quantity: 2; Price Each: $3.00; Total Price: $6.00.What the nature of the dispute is: Request for a refund check in the Amount of $2.19 because I over paid.Thank you for taking the time to help me with this issue and I hope to hear back from you soon.Business response
07/18/2024
We apologize for this issue. We have issued a refund check for $4.35. Please allow 2-3 week to receive this check.
Per our policy, we typically do not print refund checks for less than $2.99. For the order you asked about, the refund amount was $2.19. We also located another order that you placed in May 2024 that had an overpayment of $2.16. The combined refund is the check we issued for $4.35.
Again, we are sorry for the inconvenience.Customer response
07/27/2024
Better Business Bureau of Wisconsin,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But what should I do in the future in case something like this happens again? What I mean by saying this is should I call Miles Kimball directly to ask for their help and assistance with refund checks in case they forget to send me one?Thank you for taking the time to read my email and for answering my questions about this topic and I hope to hear back from you as soon as possible.
***********************
Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company keeps billing me every month stating that I belong to the *** club ********** DO NOT belong to it!! I called the *** spent 54 minutes, spoke to 4 different people & was told that someone would contact ********* have not. I am 84 yrs. old & consider this "elder abuse".PLEASE help me & make them STOP billing me!Thanking you in advance for your assistance.A/C #**********-87Business response
06/24/2024
We are sorry for your frustration. In April, on an order that you had mailed in, you had checked to box to enroll in the auto refill program for the item ******, Scented Hygiene Bags every thirty days. We had been shipping this item to you and billing your preferred credit account per your order request.
We have canceled the auto refill program as of 6/24/2024. We refunded the last shipment that went out for $17.99. We have cleared any interest balance due. So, currently you do not owe anything on your PC account.
Again, we apologize for the miscommunication on what the billing was for.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
May 31, 2024 I placed an order with Miles Kimball I paid $86 by money order. I received 3 out of the 4 items I purchases. They sent me a receipt for the items I received but not my money less the bill I paid. The problem is I was charged for shipping and handling of an item I never received and they were not willing to return my money for the product I didn't receive. They were only willing to send the cost of the item that I did not get. Shipping itemized purchases total $68.48 I paid $86 I believe they owe me $17.52. **************** said no and refused to pay.Customer response
06/24/2024
Miles Kimball sent me a check for $9.07 I mailed it back. They had a total of purchase $50.96 when my purchase was actually $44.97. I should get that difference reimbursed to me. Then the sale tax was for all the purchases including for items I never received. I even question the sale tax when I looked it up Wisconsin state sale is only 5% I was charged over 14%. I believe part of the sale tax should be refunded to me.Business response
06/26/2024
We apologize for this issue. We will be returning the refund check of $9.07 back to the customer. We will also be sending refund checks for $8.24 and $2.99, for a total refund of $20.30. Please allow 2-3 weeks to receive these checks.
When one of the items canceled from the order, it canceled the component, but main item number was still charged in error. This extra charge added $2.00 to the shipping cost, and it added additional tax.
The tax for the customers zip code is 10%. We are required by law to charge sales tax based on our customers shipping address.
We sincerely apologize for this system error and your frustration.Customer response
06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a porch goose from Miles Kimball upon submitting my order I was met with an billing did not process error, yet was charged for said goose. I contacted CSR for resolution- was told order wouldnt be billed until shipped.. well the order supposedly never went through, allegedly. Fast forward to today- Ive received NO goods, yet the money is still taken. *** contacted CSR yet again with no response. Its only $40, but thats my time I work for at my jobBusiness response
06/13/2024
We apologize for this issue. We have not been able to locate your order or verify that the payment fully processed.
The statement that you sent in from your credit card indicated that the payment was pending. We do not charge your credit card until the order has been shipped.
Pending status or preauthorization is a hold that your credit card company puts on funds that they are reserving for the merchant when the order is complete. Normally your credit card company holds that amount for 5-7 days and then releases it back to you if the order is not completed. You could contact your credit card company to verify that the funds have been released back to you.
If there was an order shipped out, we will need additional information. The name the order was place under, the ship to address, the credit card used for the transaction,ect.
We are very sorry that this happened.Initial Complaint
05/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
they sent me a Miles Kimball catalog a year ago. I ordered an air refresher and bra. they were both bad products so i returned ***** to return. They never gave me credit for them. They began sending me bills but did not tell me what for. I had ordered a purse and a billfold 8 - 9 months ago. They only recently asked me to pay. I asked for a statement so I could pay. I have not received credits for bills i have paid. I get notices that i have been late with payments. Acct # *************Business response
05/23/2024
We are sorry for the confusion on the amount that you still owe for your Preferred Credit Account.
Your order from Dream Products, SO386991875, was paid for through your credit card rather than through your PC account. The refund went back to the original form of payment on 2/28/2024.(document attached)
Prior to this order, you purchased items through Dream Products and our sister company Miles Kimball. The balance due is for your Miles Kimball PC account. Orders *********** placed 5/11/2021 and SO380977125 placed 10/31/2023 both used your preferred credit method of payment.
The bills you have been receiving are for this account. The current balance due for your Miles Kimball Preferred Credit Account is: $99.57. (document attached)
We hope this explains the refund and the current balance due.Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am mad. I am forced to change my password everytime after I sign out of account. Then they reject the correct password. This is fourth time I been locked out of my account. They may have lost me as a customer. And I'm even locked out of resetting my password.Business response
05/07/2024
Thank you for your recent email about the problems that you are having using our website. We are continuously working to improve the functionality of our website.You may want to clear your cache and remove any existing cookies that the website has put on your computer. You can do this in your browsers settings or internet options, depending on which browser you use. (e.g. Chrome, Edge,Internet Explorer, etc.) Cookies and cache are two different forms of temporary storage that any website you visit will save. Because sites change and develop overtime, when the site is updated, the files saved in the cache will conflict with the pricing, images, buttons and icons, and the way things load etc. since they have been changed. Clearing these in the browser is an important step in troubleshooting when getting an unexpected error. Lastly, as some browsers can support websites better than others, we recommend using the Chrome or Edge browsers for a better experience when using our sites.
Also,when resetting a password:
The new password must be between ***** characters long.
The password they use must contain at least 1 letter and 1 number.
Your password is case sensitive, so remember the upper/lower case lettering.
We apologize for your frustration with this issue.Customer response
05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***********************Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear Your pant answer. Blame it on customer. You have over and over. I clean all my growing several times. Day. And every time before signing into anything. You reject over and over when it is correct. You sent going to fix it. You just lost a customer. ********************** you might as well close. They sent going to do anything. I already got those pant answers four times in emails
Regards,
***********************Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December I place an order for a little over hundred. I was turned down for credit. I got a foreigner, ***********, I could not understand them very well. The *** program would afford me a rebate after so much in purchases. Because I was turned down, I could not order anything, but they began sending me catalogs and bills. I called because they are billing me over a hundred for nothing. I asked them not to send anymore bills or catalogs. The last time I called, I told them I was throwing the catalogs in the trash, and will not pay for something I did not get any value from. I was connected to the *** dept, another foreigner, I again said I would not py for the *** program as I have not made any purchses, she said she would take care of it, but I'm still getting a bill which is crazy. On 3.20.24, I told them I would contact the attorney general if I got more catalogs.Business response
05/08/2024
We are sorry to hear that you signed up for the *** Program in error. The program was canceled on 4/20/2024.You would have received a welcome packet via email or mail that explained the program and how to cancel it after the trial period.
We have refunded the four months that you were charged $16.95 per month for a total of $67.80. This refund went back to your original form of payment using your PC account. We also removed any late fees associated with the *** Program. At this time, your Preferred Credit account balance due is $0.
We apologize for this issue.Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On Saturday March 16, 2024 I called Starcrest to place an order for my father. After I placed the order, I noticed ********* charged me $28.82 twice. I called in and the representative told me I was charged twice because the person who took my order did not enter the billing address which is my address and different from the shipping address. And that once she updated it the shipping address one charge would fall off. I checked my account again today and I have now been charged $28.82 twice again! This is fraud! The card I used for this order is now in the negative! My order number is S0392131051. I want to cancel this order and I want all of my money refunded to my account which is $115.28.Business response
03/27/2024
We apologize for the issue with your credit card payment on your order. We only charge for your order when we ship it out of our facility. The other items on your statement were pre-authorizations listed on your statement as an AU. Your credit card bank puts a temporary hold the money that they anticipate you will need for your order. Per the credit card companies policy, they will release the unused money per their pre-determined timeframe. You may contact your bank if the money that is under the pre-authorization has not been released. Most credit card companies may hold the authorizations for approximately 7 days.
Again, we apologize for this matter.Customer response
03/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.this was taken care of after I submitted my complaint and received this resolution
Regards,
*****************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
99 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.