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15 Customer Reviews
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Review from Pamela S
1 star01/24/2025
This is for Miles Kimball: I ordered an item and received a visually different item than what they advertised. The item I received was not only visually different, but the quality was poor. Customer service said could return the item, but would need to pay the shipping cost. I don't understand how this company has an A+ BBB rating.Review from K.S. M
5 stars07/28/2024
I have always had very good service & responses from the Walter Drake Co. I have ordered both calendars & address tabs for years. I have always felt you get what you pay for...but, the quality of the items I purchased is very good.
Silver Star Brands, Inc. Response
07/30/2024
Thank you for the positive feedback. We appreciate your continued support.Review from Tammy W
1 star07/07/2024
If I could give them a zero I tewould. They threatening to sue me if I don't pay them for items I never ordered nor received. As an American I'm ****** mad trying to take advantage of me sure they are with other elderly. This country was built on honesty and fair trade practices. Shame on you.Silver Star Brands, Inc. Response
07/10/2024
We are sorry to hear that you signed up for our *** Program in error. You would have received a welcome packet via email detail the free trial period and how to cancel the program. We have put in canceled the *** Program per your request on 4/23/2024. We have refunded any of the charges associated with this program.The billing you are receiving is for the order you placed over the internet on 11/18/2023 and paid for ($73.91) the order using the Preferred Credit Program. You paid installments for a total of $63.00. $3.50 of this amount goes towards the interest due, leaving an outstanding balance due of $14.41.Review from Tesa J
1 star07/03/2024
Ordered from them and a week later, I got charged for a membership I did not agree to. They said I signed up when I ordered which I did not. I will 100% never order from them again with this kind of business practice. I can see from all the other reviews that this is normal practice for this company and they probably make a ton of money off people that don't fight the charges.Silver Star Brands, Inc. Response
07/09/2024
We are sorry to hear that you signed up for the *** Program in error. We have verified that the program was canceled on 7/3/2024, and no charges were made to your account.Review from Michele D
1 star01/06/2024
Ordered and received a good quality product. The company signed me up for a VIP account that includes a monthly charge. I am in the process of getting refunded for an account I did not sign up for. They claim it is because I provided my email address (which I did to receive my receipt) and it is in the fine print. I have ordered from many companies over the years and this has never happened before. This is very deceitful.I have requested a full refund and to remove me immediately.I see other reviews where they replied I would have received a welcome packet in my email. I received no such welcome email. Do not give them your email or you will get charged for this.Silver Star Brands, Inc. Response
01/10/2024
We are sorry that you signed up for out *** Program in error. You would have received a welcome packet via your email that explained the program and how to cancel it. The *** program on your account was canceled on January 7, ****.Review from Deborah A
1 star11/12/2023
Ordered and received an excellent product. The company signed me up for a VIP account that includes a monthly charge. I am in the process of getting refunded for an account I did not sign up for. They claim it is there in the fine print. I have ordered from many companies over the years and this has never happened before. They are preying on seniors and people who want to live independently. Check on your family members to make sure they have not been scammed by this bunch.Silver Star Brands, Inc. Response
11/15/2023
We are sorry that you signed up for our VIP Program in error. You would have received a welcome packet to your email provided that explained the program and how to cancel. We have canceled the program for you as of 11/12/2023 and as a courtesy, refunded the 2 months that you were charged.Again, we apologize for the confusion with this program.Silver Star Brands, Inc. Response
11/15/2023
I apologize we have refunded 3 months back to your original form of payment.Review from Ann B.
1 star11/02/2023
I give one star because it won't let me do less. This company charges you double when you place an order and takes both monies out of your bank account balance. What's worse, when you get your order due and pay that amount and hit ''order'', it takes the money right out of your bank account. Then Miles Kimball takes that money plus one or two cents MORE, out of your account, taking double the money for the order deducted from your bank balance. then they give you the lesser amount back in supposedly 3-5 days, using your own money for themselves for that time, and also stealing one or two more cents from you and using it for their own gain. THIS IS ROBBERY, IT IS ILLEGAL AND IT IS STEALING. No one authorized them to take out extra money from my bank account just because they can. This practice must be stopped. You need to watch your bank account. My order was $80.19. They took out $80.19 AND $80.20 BOTH from my account balance. They did not give it back until 5 days later after my order shipped and my order was $80.19 and that's what they gave me back, keeping the $80.20. If they keep one or two cents from each customer, think of what they are stealing. THIS IS STEALING OUR MONEY AND IT IS ILLEGAL AND MUST STOPSilver Star Brands, Inc. Response
11/09/2023
Our company, as well as banks or credit card issuers, are accountable for having Fraud Detection tools in place to help protect themselves, as well as their customers. When you place an order, your credit card company verifies the funds are available and then reserves those funds. We are unable to systematically void them, and the release of funds must be done per your bank or card issuers regulations. Our suggestion is to contact your provider to find out what their specific regulations are for releasing these pre-authorizations.We do not make the actual charge to your credit card until the orders ships from our facility.Review from Customer C
1 star10/09/2023
I had no idea what to expect but I can tell by their 1.28 Stars that the company is very bad. I wrote a review for their brand Native Remedies about 2 weeks ago and they hid it so people won’t see the truth. The only negative reviews they have visible are about one sentence long and say the product doesn’t work as opposed to detailed ones. I said it didn’t work for me. Instead of decreasing like it said it would, it intensified the condition; a paradoxical reaction. I inform people they should buy on ****** if they want to try and see if it works for them, it’s cheaper and there’s a month for free for returns (prime)… I regret buying on the website because return shipping is anywhere from $10-14 I have to pay myself and the bottle was over $40, so I’m losing taxes and shipping. I only used for 3 days which I could’ve easily returned for free on ******. When I emailed I was told “they have a “generous one year return policy”. It would be “generous” if I could have actually tried it more than 3 days. When I asked if it was normal for the condition to intensify but then stop and then have a positive effect…I got no answer to that question, instead a generic, copy and pasted answer reiterated on the dosage. I guess that answered that question.Silver Star Brands, Inc. Response
10/10/2023
We are very sorry for your poor experience.Homeopathic remedies can increase the symptoms that you are trying to get rid of. In homeopathy it is called an aggravation or healing response. This does not always happen, but when it does it generally will last for ***** hours. It is actually a great sign that the homeopathic medicine is working, and they can expect long lasting resolution of symptoms.We would be happy to refund if you choose to.Review from Robin S
1 star08/17/2023
They keep charging me for a service I did not want.I called several months ago to take this off my account.Now it's 89 dollars.The initial bill is paid off.Im being harassed about this bill that I did not want.Silver Star Brands, Inc. Response
08/18/2023
We are sorry to hear that you signed up for the *** Program in error. You would have received a welcome packet in your email inbox that would have explained the program and how to cancel after the free trial period. Your program was canceled per your request in June 2023. As a courtesy, we have refunded and at this time your balance due is zero.Review from Madu F
2 stars07/26/2023
Deceptive order promises. I added a couple of items to meet the minimum order for free shipping and 10% off only to find out that it requires a subscription. I tried to remove the extra items but the order had been finalized. Now it looks like I will have to accept the full order or pay for shipping to return the extra items for a refund.Silver Star Brands, Inc. Response
07/31/2023
We are very sorry for the confusion on our VIP Program. As a courtesy, I will refund your shipping fee back to your original form of payment.
Customer Review Rating
1.53/5stars
Average of 15 Customer Reviews
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