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          Lubricants

          Amsoil
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          BBB Accredited BusinessA+Rated by BBB

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          11 Customer Reviews

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          • Bryan M

            07/15/2024

            Oil may be fine and never heard a bad word about it over the years: however, their oil filters seem to be if less quality than the premium charge would indicate. Two filters has excessive sealant / glue leak into the filter media rendering those portions ineffective. The last filter had loose wire stitching. Customer service response was splendid us pics of the product lot # etc and we can send you another. Problems with the response: (1) I already provided multiple pictures of the filter with that exact information in my original email to which they were responding; and (2) replacing the filter, which is a cartridge style, results in loss of a large portion of the oil which is 9/10ths of the cost. Replied with pictures again and asking how one would address the loss of oil and Amsoil did not respond. If Amsoil responds to this with an I'm sorry and contact us to remedy this, that's nice for the public view that you care, but you don't because here we are. You were called out on it and you have no response that will change my opinion and regain me as a customer. Which is ****** because I am generally loyal once I find something I trust and believe in. Instead, I will recommend folks stay away from AMSOIL regardless of the quality of your oil. AMSOIL products are not premium enough to justify my business when close enough to the same quality can be had elsewhere.

          • Todd G

            06/17/2024

            They continue to send unsolicited emails even though I've "unsubscribed" from their services 3 times (and never asked for the emails in the first place.). I've finally resorted to blocking them in my MTA and filing this complaint and will no longer do business with them.

            Amsoil Response

            06/19/2024

            We are very sorry for your experience. We take requests to subscribe and unsubscribe very seriously and respect everyone's privacy and wishes. We are checking our database right now and will get this taken care of right away.

          • Terry L

            06/05/2024

            Amsoil is the best oil I've used to date. Also haven't had any shipping or customer service problems it seems to me when they spot a problem they fix it . All you have to do is look at the reviews that have been negative looks to me like there bending over backwards to make things right unfortunately it takes time and in the world today it seems like no one has the time. All I can say is I'm happy with the products and the business as a whole .

          • Jerri C

            04/22/2024

            We have been customers since 2013. Oil may be good, but not worth the hassel if you have a problem. The customer service is pathetic. If you make a mistake on the order, you can not cancel. Their website is not user friend. They are open M-F. Great hours for them, but for the workng class that can't get to a phone, you are dead in the water. After contacting customer service, and asking to speak to a supervisor, no one was going to waive the shipping back. Absolutely, the worse customer service and company policies l have ever seen. So, they are willing to lose a customer over 10.00 in shipping cost. Penny smart... dollar dumb.

            Amsoil Response

            04/23/2024

            I'm sorry you had a bad experience. If you call customer service back and explain your situation details, we will try to find a solution to your issue. We are not staffed in customer service on the weekend currently.

          • Mike D

            04/02/2024

            Been using them on and off for a few years. Recently bought a newer vehicle that i plan to use only this brand of oil in. So far I've never had issues and packages come well packaged.

            Amsoil Response

            04/23/2024

            Excellent! Thanks for your feedback.

          • Masood Z

            02/01/2024

            The worst customer service that I have ever seen.Bunch of careless people who dont care about customer satisfaction.I regret doing business with.I was informed that my package was damaged during shipment when I asked replacement they told me its under investigation.Investigation for what???I got my order after 8 days Their customer service is not satisfactory at all and their products are pricey.

            Amsoil Response

            04/23/2024

            Sorry about your experience. Most orders that come damage are due to our shipment carrier. We go through a process to verify the damage via pictures and then promptly replace the order.

          • Alex M

            01/15/2024

            I have been a customer since 2009. Recently when placing orders I noticed Amsoil follows with additional charges after placing order. For example I placed order for Diesel Signature oil for my Ram 2500 Cummins and the total was $159.49 then the charged my credit card additionally for $55.74 Another order I placed for $86.84 and they charged additional $25.84. I called to ask why they charged the extra whatever and I was told they did not know what that was for and the refund will be issued. Two weeks later no refund is issued! so I called again and was told the refund will be issued today. I really don't need this hassle from Amsoil and will not order again from them. There are other really good brands on the market which I am willing to try. Goodbye Amsoil

            Amsoil Response

            01/23/2024

            Thanks for alerting us to this issue, ****. We identified a rare issue related to ******** customers who ship products in *****************. We have fixed that issue so it will not occur again for any customer. We have also issued refunds for the additional charges and have taken the proper actions with the employee who didn't promptly resolve this issue. We are very sorry for the issues and inconvenience. We appreciate your business and hope that you will continue using AMSOIL products in the future. Thanks

          • Robert S

            05/02/2023

            I placed an order with Amsoil who had a promotion for free bottles of Quickshot fuel stabilizer if your order was over 130.00 you would get two free. I ordered extra items just so I could receive the promotion and upon receiving my order there was no Quickshot. I called and Hannah stated she would check with a manager and see if she could send them to me and said she’d call me back. Never heard from her, the next day I spoke with Anna who was rude and said Hannah was busy, explained my situation to her and she said per policy they could only give me 4 5 $ coupons to be used on the next order, I told her I needed the stabilizer and that I would have to pay for shipping now where it would have been free due to the amount of my original order. This has happened to others if you read the reviews and I told her that. She was very rude, I won’t be ordering from them again.

            Amsoil Response

            05/05/2023

            Thank you ****** for letting us know about your unsatisfactory experience. We have researched your order and listened to your telephone calls. We should have done better. We are making changes with our online order process to prevent similar issues in the future. We are also providing more options and better training for representatives to help them better resolve similar issues in the future. We are sending the two free bottles of AMSOIL QuickShot fuel additive to your address. And, you can also redeem the four loyalty coupons on a future order too. We hope this helps to resolve your complaint and that you buy AMSOIL products again in the future. Thanks!

          • Bradley P.

            03/21/2023

            I ordered oil from Amsoil, then they contacted me because they had a duplicate account with same name. My name is Bradley P**** in Michigan, other customer is Bradley P**** Arizona. They said they fixed issue and apologized. I ordered more oil, now they have suspended me because they say I am selling oil on line in Arizona. Customer service doesn’t listen, doesn’t even bother to check payment history on order that was shipped to Arizona. You can see how innocent people go to the electric chair when they are innocent. I work for a International Truck in Detroit and will relate my experiences with this company. I regret all the money I have spent with them. **** *****

            Amsoil Response

            03/22/2023

            We apologize for a very unusual and unfortunate issue that occurred with ********* account. We have taken corrective action to eliminate this confusion and prevent similar issues in the future. We have restored and renewed ********* account for another year. We have also offered a complimentary oil change to help offset some of the inconvenience that ******* has experienced. We hope this resolves this issue and prevents similar issues in the future.

            Customer Response

            03/22/2023

            *** at Amsoil corrected the issue and I will continue to do business with them. 100% satisfied

          • Lindsay L.

            12/01/2022

            I ordered from Amsoil yesterday and was charged the full amount of $136.05, which shows as pending in checking. I look today (next day) that $99.88 was pending in my checking account. I called and was advised it was because some items are coming from a different warehouse and the total will come off the next day and I will get another charge of $36.17 to equal the total amount. I don't think it's right to charge me almost double, even if it is pending, before taking the full amount off. My checking is not even close to be overdrawn, but what if this happens to someone else and overdraws their account. There should be a better system to handle these kinds of situations. I think it is very, very poor on Amsoil's part.

            Amsoil Response

            04/23/2024

            I agree with your comments and experience. We are trying diligently to change this experience and change the overall design.

          Customer Review Rating

          1.73/5

          Average of 11 Customer Reviews

          Contact Information

          925 Tower Ave

          Superior, WI 54880-1527

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          (715) 392-7101

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 9/6/2018

          Years in Business: 51

          Customer Reviews are not used in the calculation of BBB Rating

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