Complaints

• Initial Complaint

  12/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Mother who is Senile 82 year old woman was sold shoe orthopedics she never wore outside the store and did not realize she could not get a refund She thought she was getting shoes not just orthopedics. Please work with us to get a refund.

  

  Business response

  01/07/2025

  We have reached out to customer and left a voicemail inviting him and his mother in to store for an adjustment to get the results from her supports she needs.
  ***** has not responded to my three calls. Another voicemail has been left at 10:47 a.m. today 01/07/2025.

• Initial Complaint

  12/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  March 19 and 20, 2024, suffering from intense foot pain, I purchase orthotics from the Good Feet store in *********, Fl. . .$550 and $1,571. It has now been several months and the original pain has returned as bad, maybe worse. I have worn the orthotics exactly as prescribed, without fail. I believe this product to be not worth nearly the price. Utterly disgusted I fell for the sales pressure. Any recourse?

  

  Business response

  12/12/2024

  this has been sent to the district manager who will be reaching out to you.  

• Initial Complaint

  12/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/7/2024 I was taken care of by ****. During my purchase, I was assured that if I encountered any issues, I would be taken care of, which led me to believe that a refund would be possible should the product not meet my expectations. I received repeated reassurances. However, I later discovered that you have an no-refund policy unknown to me that contradicts these assurances, leaving me misled. I was never informed about the no-refund policy at the time of purchase. Had I known, I would have opted to buy the shoes first and return for the inserts if necessary. Additionally, I was informed that the credit check for this purchase would be a soft inquiry, but I later found that it appeared as a hard inquiry on my credit report. I also requested the least expensive package, yet I was provided with the $2,500 and "some change" package instead. When I received my documents, In the moment I was told that we didnt need to focus on the paperwork provided, as the only important document was the insole schedule.I followed the instructions for the inserts, but unfortunately, they were very uncomfortable. I then tried the shoes on their own, which worked. On September 12, 2024, I returned to the store with all items. I spoke someone about my satisfaction with the shoes and my discomfort with the inserts, requesting to keep the shoes and return the rest. It was at this point that I learned of the no-refund policy. I reiterated my previous experience and the misleading information I received. He then provided me with Leslies email as a point of contact. Subsequently, I received multiple harassing calls from **** and ******* regarding my low satisfaction score. When I returned ******** call to discuss my situation, I was disheartened to learn that my concerns from my visit had not even been reported to management. I am writing this letter to request a full refund. I was misled and lied to and my credit has been affected.

  

  Business response

  12/12/2024

  . I am happy to have you meet with **** who is the manager of that location, and he can refit your for supports that could feel less aggressive which would allow you to adequately complete the suggested break in period/training schedule. 
  

  Customer response

  12/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  I was lied to by this company. There has been numerous emails. This company is well aware of the situation including ***** or at least should be. My credit has been compromised by this transaction as well. I want a refund and my credit fixed.
  
  Regards,
  
  ***** *******

  

  Business response

  12/26/2024

  I have received follow up communication from the BBB regarding your dispute and wanted to send a follow up to you since I have not heard from you after my correspondence per your request via email on 10.4.2024.
  
  We offer a lifetime of adjustments and a lifetime warranty on the supports. Since you have not been back to the store since your purchase, we have been denied the opportunity to assist you with a refitting or a discussion of an agreeable solution. After review of your BBB dispute, anything that pertains to your credit or credit report would need to be completed by you through the credit bureaus. We offer financing so that customers have the ability to make payments instead of paying for an order outright. Beyond that, all interactions, payments, and credit request are handled through the specific lender you utilized. 

• Initial Complaint

  12/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased multiple items from The Good Feet Store back at the beginning of October 2024. The first 2 weeks were fine and I was adjusting to the arch supports. But I stopped using them after about 3 weeks when I started having awful pain in my feet. I was in a horrible car wreck in March of 2023 which shattered my ankle and foot. I have been looking for ways to easy my pain as I now how chronic arthritis in my back because of the gait in my ********, I am in more pain than I was before I started wearing the arch supports. I have even developed pressure sores that are barreling in the bottom of my foot. I have called The Good Feet store multiple times to try to get a refund but they refuse. I have talked to *****, manger of the Nashville store, who directed me to ***. The District Manager of my area, ***, has not called me back although my number was given to them. I dont know what to do and can't afford to keep paying for something that gives me so much pain. Unfortunately, my next steps might include an injury lawsuit with the company. I have been sick with regret. Never have I regretted a purchase so much. The Good Feet store has misrepresented themselves. They do not provide pain relief. It wasn't until 3 weeks after I started using the arch supports that I learned about no refunds. My sales representative did not tell me this. And now I'm locked into $3000 payment of pain. Please help me reach an amiable resolution.

  

  Business response

  12/11/2024

  We are unable to correct her credit report.  ***** needs to come in for an adjustment.  

• Initial Complaint

  11/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Date:11/25/25 Amount:2,366.07 My daughter has Autism, a speech delay & has been having issues w/ her feet: limping & in pain. According to the podiatrist, we needed some specialized arch supports. I explained to the sales representative my daughter could not fully articulate her issues & to be careful when talking because shes only going to repeat what he says. He stated he could test her to give a diagnosis to customize her supports. He made me feel comfortable & assured me that if there were any issues I could bring it back. Almost immediately my daughter started complaining about the pain. The next day, on 11/26 we went to see the podiatrist & learned that the arch supports I purchased are not the right size, material, or type for her condition and that they would do more harm causing her to need surgery. In addition, she only needs one type of support not four. I made several calls to the company but they are refusing to refund my money. Im shocked that the Good Feet Store would take advantage of our most vulnerable community. My daughter has a disability that she will have to deal with for the rest of her *********** took advantage of that. She was unable to articulate what her problems were, all she knew was that she was in pain and was still in pain while wearing the new arch supports. Even in the store after putting them on she kept moving and wouldnt be still. The sales representative said it was normal because they were felling good to her feet, & l believed him. It was just the ************** was in pain but couldnt articulate at the time because she was mimicking what he was saying, that is how its supposed to feel, its okay. I'm a mom that would pay any amount to prevent seeing her child in pain & the company used that & misrepresented themselves. They don't have the equipment/expertise to be able to give proper diagnosis especially for the nonverbal nor do they provide individual specialized arch supports. A full refund is warranted.

  

  Business response

  12/09/2024

  Ms. ****** came in Saturday12/7/24 for an adjustment and also spoke to care credit in the store about the dispute and said it wasnt fraud. 

  Customer response

  12/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Based on the response the Good Feet Store they are not making any efforts to resolve this situation which has caused a huge financial loss for me and family.

  However, I was told by the Store Manager ******* that the District Manager did agree to give the refund if I came in for an adjustment.  He said they needed to try and correct the issue before giving the refund.  As I was told to do, I drove back out to ******* this past Saturday for the adjustment.  When I inquired about the refund, the Store Manager informed me that its going to be harder to get my refund with a fraud claim.  I called the credit card company to assure them that the card was not lost or stolen by anyone at the Good Feet Store, but that there was a questionable transaction.  I do believe that there was some deceit in order to get me to get me make a purchase.  There was also a misrepresentation of the products and what they could do because my daughter is still limping and in pain.  After receiving the adjustment (included a pair of gel arch supports) which didnt involve remeasuring her feet, she was still in pain.  Because the supports were still uncomfortable and hurt her feet and the gel supports offered no support at all.  After seeing how swollen her feet became I took her to the Podiatrist this past Monday, 12/10.  My heart was broken to see how these products were doing more harm than good.  The arch supports were too severe and none of them match the natural curve of her feet.  They didn't even make the adjustments for the difference in the shape of her feet. The foot that hurts her the most is more flat so a different type/shape of support was needed.  In addition, the supports are not even wide enough for her feet.  These supports are not as advertised and have only worsen my daughters condition.  I humbly request a full refund be given.  

  Regards,
  
  ******** ******

  

  Business response

  12/11/2024

  Adjusted on 12/9/24.  please reach out to the DM if you have any concerns.  

  Customer response

  12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  As the message states, we drove back to ******* to do an adjustment on 12/9/24 as instructed.  The store manager stated that I needed to come in for an adjustment before the district manger would approve the refund.  After speaking with the district manager today, 12/12/24, l learned that he was making me come back in again to get another adjustment before he will approve the refund.  He also informed me that I would have to pay a restocking fee of almost $500.  I am disheartened by what they are making me and my autistic daughter go through.  She should not be forced to go through this process again when we already know this product does not work for her feet type.  This will be a very traumatic experience and for no reason.  However, we will comply with their demands and make arrangements to drive back out to ******* again in order for us to receive a refund.  This will be minus of course the $500 they are asking a single parent of child with a life long disability to just give away.  
  
  Regards,
  
  ******** ******

  Customer response

  12/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  They did provide a refund minus $80 for two pairs of socks, one unused.  Im satisfied.  

  
  

  
  Regards,
  
  ******** ******

  
  

• Initial Complaint

  11/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to the store to but some inserts for my work boots and specifically for my work boots. The sales person did their whole sale and convinced me I should purchase one of the packages I told them I would like to go home and talk to my girlfriend about it and the sales person was very pushy and basically forced me to go through with it after I had said I didnt want to do it twice. They never once told me they would be running a credit inquiry and also didnt tell me it was non refundable until the sale was done. I went in today to see if they would work with me and refused to help with a refund. I left that store yesterday feeling robbed and even more so after attempting to get a refund today. I am now left with 2,338.75$ debt with a hit on my credit report and products that I wont use. If it wasnt for the pushy sales person and the information on no refunds and a credit inquiry I would not have made the purchase. They had me walk out with the inserts and I offered to pay for those because I had used them but the rest of the products have not been used and still in original packaging.

  

  Business response

  11/14/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They sold me a bill of goods on some inserts and a pair of shoes for 2200 dollars. I am entirely dissatisfied the quality and price, I tried to return them but they would not take it back. I bought them the day before yesterday *******************************************

  

  Business response

  11/20/2024

  we have left messages.  waiting for a call back to resolve 

  Customer response

  11/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I have not received a response from the business to complaint 22525372.
  
  Regards, 
  
  ******* ********

  

  Business response

  12/12/2024

  I spoke to *******; he is going into the location on 12/16/2024 for a follow up appointment. 

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to the good feet store on 9/20/2024 because I was having foot pain but I mostly just wanted new shoes. The salesman showed me a bunch of inserts and I walked around the store with them and agreed to get some. I was easily influenced when I was told they would have a lifetime warranty with free adjustments. He THEN shows me the price and has me pick out of 3 price categories. I chose the first one that didnt even come with shoes. I had to set up a credit card to pay them off in 18 months. When I got home I noticed I was charged almost $60 for 2 pairs socks, which he failed to mention after he asked which color I wanted. I then saw that it said all sales final. I would have, for a fact remembered if I was told all sales final. I gave them the benefit of the doubt for a few weeks, because they said it takes a little while to break in. But after using them, my feet had never hurt so bad, I was limping. These are not even close to the same inserts I tried on in the store, and I knew that because they hurt immediately. I should have read the reviews prior because many other people had the same issue. I went back to the store to try and get a refund, and he said he told me about the all sales final agreement (he didnt) and he could only offer me an adjustment. I dont want an adjustment, I want a full refund. I would NEVER recommend this store to anyone.

  

  Business response

  11/13/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  11/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/8/24, I went to the ****** OK location seeking a solution to sciatica issues I have dealt with for a year. I was fast talked and sold a pack of lies. *****, had me use their shoe inserts and preyed on my pain, promising he knew this would solve my medical issues (with no medical training). I was partly to blame, I fell for the snake oil salesman pitch and turned over my cc for the worst financial decision of my life. Because of the smooth fast talk but mainly because I had a short temporary relief of my pain just walking the length of the store twice, I stupidly ran my cc for the middle tier, $2766 with tax. After he ran my cc, thats when everything changed, because ***** had got his commission, Good Feet store had another victim they profited off of. I was able to wear the high arch support insert for less than an hour and center of my feet were throbbing, the lower level inserts hurt less on arch but didnt help my sciatica pain at all. I went back at open of business on 10/9, but once again relieved for less than an hour, that was when I sought out the advice of a professional podiatrist, who has a whole article online against the harm that Good Feet inserts can do for some, they do help some, but many others they do not if you read reviews You have to risk over $2500 to see if they work for you, because their is no chance in h*** of a refund with them. On 10/11 after podiatrist saying they could cause permanent damage, and my neurologist saying he would never recommend them, after trying to let ****** adjust them, I tried to return them and ***** became quite hostile. I provided proof from podiatrist and neurologist that Good Feet product did not meet their implied warranty but I was told by ***** Crischel if didnt matter they never took a return for any reason, whether their product worked or not. When I objected I recorded my return denial for faulty product and ***** carried my purchase outside and set on the sidewalk

  

  Business response

  10/18/2024

  Left a message to return my call to resolve.  

  Customer response

  10/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As they did at the store, Good Feet Store is lying, I have not received any phone call or written correspondence with a phone# or contact to reach out to concerning this matter.
  
  Regards,
  
  ***** *******

  

  Business response

  10/24/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased arch support inserts 9/7/24 for $2305.97 At my 'fitting' told salesperson of my painful plantar fascitis and that I had tried custom inserts but they hadn't helped. He told me that the Good Feet system would fix my foot pain and we proceeded to try the inserts in my shoes and walk for a few minutes in the store. By following the schedule given, was told I would be noticing pain relief in no time. I followed the schedule, even cut back on hours as instructed if painful, but my foot pain increased. Now I had foot pain on the side and ball of my foot and couldn't walk with the inserts in. I talked to the salesperson who told me to come in and get 'refitted'. That visit they simply swapped out a couple of the inserts and told me that these should be better. I tried these for 2 weeks, but I could not bear to walk with them in my shoes. The promises made by the business to solve my pain were not met, in fact their product made my foot pain worse. I have reached out to management but have only had 1 voicemail left while I was at work, and no answer to follow-up calls or texts. The expensive product sold by this company does not do as promised; it has caused further foot pain.

  Customer response

  10/21/2024

  I have received texts from the business asking me to come back in for a further adjustment and that they will not refund my money. I have responded that I do not accept that.

  
  

  

  Business response

  10/22/2024

  We have reached out to the customer to return our ******* we resolve

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩