Complaints

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Good feet store last Aug 20, 2024. Been having foot pain, was assisted at the store for the inserts, found out about the price at the counter, I dont recall being told there's no return policy. I tried the products for days, end up with excruciating pain on my feet. Went back to the store and was told no return policy, they can only exchange. Didn't want to exchange since i suffered a lot of pain in using their product.

  

  Business response

  10/25/2024

  the customer is going to a different location for an adjustment on 11/7

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Transaction 8/28/24 Promised pain relief with the use of good feet system. After following set instructions pain became worse. After coming in for an adjustment and different arch supports pain persist in feet as well as back. Dr. *********** next week. Good feet representative wanted to change to a different set of arch supports. We wanted refund for promises not met. They wanted a ******* charge or we had to find someone to absorb or arch support program.

  

  Business response

  10/18/2024

  We are waiting for the customer to return our call.  a message was left 

  Customer response

  10/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]  I did speak with the district manager for the Good Feet Store in ********* a few weeks ago. I said I would not accept the offer of paying $1,000. for their product that has been absolutely no help to me. He wanted me to come in to see him and try another set of their inserts. I explained to him that I live about 45 minutes away and after wearing two sets of the inserts and following the schedule for wearing them, I am in more pain than when I started and I declined trying a third set of the inserts and making another trip to the store. I offered to return what I have and asked for credit for the system which he said would be $1,000. or I should try to find someone to take over my account and they could come in to be fitted for inserts. I said that I would not promote a product to a friend or relative that I was not satisfied with. That was the last we spoke.  
  
  Regards,
  
  **** Loose

  Customer response

  10/22/2024

  Consumers can be reached at ************ or ************. Please call them at one of these numbers.

  Customer response

  11/01/2024

  We have not had any contact with the Good Feet Store . They have not contacted us. What is the next step?

  

  Business response

  12/12/2024

  We have tried to reach out to both parties.  please return our call so we can resolve.  

  Customer response

  12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As per our numerous phone conversations The Good Feet Store has made no attempt to contact me or you as well.  Their answer to you has always been the same and a lie no attempt on their part has ever been made.  What do you suggest?
  
  Regards,
  
  **** Loose

  

  Business response

  12/16/2024

  I spoke to ******** this morning 12/16/2024 at 11:45. She will bring the product into the location after Christmas.  

  

  Business response

  01/07/2025

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  

  Business response

  01/29/2025

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  10/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/25/24--went into store. Salesman was friendly and gave me the entire rundown of the package but never told me it was a "lifetime" contract and I thought it was a temporary tryout session as I didn't pay anything. Recently had a *** appointment and they told me I have a neuroma in my foot that will require surgery and that should take care of my foot pain. I have reached out to the store numerous times with no call back and the store GM with again no response. Don't need/want the product as the *** said I won't need it after surgery. Not looking for anything free just want to return unused items.

  

  Business response

  10/10/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are still working on a resolution to this complaint. 
  
  Regards,
  
  **** *******

  

  Business response

  10/17/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  10/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We are still working on a resolution to my claim.
  
  Regards,
  
  **** *******

  

  Business response

  11/06/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Still awaiting a resolution and partial refund to my initial complaint. 
  
  Regards,
  
  **** *******

  

  Business response

  11/22/2024

  I am reaching out to the District Manager to find out the statis of your partial refund.  spoke to **** at 3:45 11/22/24

  Customer response

  11/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Still trying to come to a resolution to original complaint.  
  
  Regards,
  
  **** *******

  Customer response

  12/09/2024

  Yes I have heard from Good Feet Store and they gave me partial refund but I am not satisfied with amount of refund and requested more.  Have not hear from them regarding additional refund as for reasons I have listed to them.

  
  

  Not very responsive and definitely hide from their clients and complaints.

  
  

  

  Business response

  12/12/2024

  I left an additional message for the customer to return my call.  Customer exchanged product and received additional refund credit back to his care credit.  please reach out if you need further information.  

  Customer response

  12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not satisfied with the amount of the refund.  Would like an additional refund for a number of reasons which I stated before.
  
  Regards,
  
  **** *******

• Initial Complaint

  09/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  09/22/24 Better Business Bureau *************************************************************************************************** Subject: Good Feet Store / State of the Arch, **** ****************************************************** ************ ************************* Hello, On 8/24/2024 I had an appointment at the Good Feet Store at 10:00 a.m. I went to the store & was greeted by **** ****** Told him I was there because my left foot felt like I was walking on a rolled-up sock. Left big toe has a s**** in it & have had hammertoe surgery on that foot. Also told him my back was shot & the pain doctor said he could not give me shots.After taking impression of my feet, he brought out some inserts to try in my shoes. I left there with 4 different inserts, 2 pairs of socks, 2 pairs of insoles & a list of instructions. This cost me ********* No, I was not very smart as I did not ask if I could return these items. ??After wearing these items for two weeks I realized they made my hips hurt, but I kept trying. Finally, on 9/11/24 I took everything back, and told **** they would not work for me because of my back. He said there was a No Return Policy & put different inserts in my shoe. I did not make a fuss; thought I would try it. Well, new inserts still make my hips hurt & I am unable to use these items. I have not called the store or **** ***** as I was told by *** ***** there are no refunds. The cost of these inserts is a months rent for me & at the age of 85 I cannot afford that amount of money for something that cannot help my problem. I am willing to return everything, Would just like my $$ back.This is not an issue with their product, or *** ****** How was I to know my bad back would not tolerate their product? My back is so bad Pain *** suggested I get marijuana for pain. I am afraid to try that. I have a copy of the back issues if anyone needs to view it.I cannot be the only elderly person that has had similar problems???

  

  Business response

  10/10/2024

  We left a message to return our call 

  Customer response

  10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  GM ****, Sorry but I am not using any of your supports ever again. Had an MRI on back 10/1/24 and see back doctor on 10/20/24. Your product might be fine for others, but not for me and my back problem. ****** ******
  
  Regards,
  
  ****** ******

  Customer response

  12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Consumer has not heard from Good Feet in regard to any resolution. Could someone please reach out to her?

   
  Regards,
  
  ****** ******

  Customer response

  12/30/2024

  No, I have not heard from Good Feet Store. Thank you. ****** ******

  
  

  

  Business response

  01/07/2025

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  On 1/7/25 ***** called me while I was in the middle of Pre-Opt Physical Therapy.  He would not shut up. He offered me to come in and choose shoes, slippers, socks, foot massager, but refuses to give my $$ back. My back is shot and I could not wear his shoes or slippers, don't need a foot massager, & have plenty of socks.  I am having knee surgery 1/14/25 and will be laid up for several weeks. I do not want anything from his store and do not want him to call me again.  He is pushy and I'm not in the mood for any extra stress at this time.  [Please type your response here.]
  
  Regards,
  
  ****** ******

  

  Business response

  01/21/2025

  Please let us know when you are feeling better so we can resolve.  I wish you speedy recovery.  

  Customer response

  01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** ******

  Customer response

  01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [My recovery has nothing to do with this. I will never step foot in that store again with my ****** or on my own.  Look what the first walk-in cost me, & I'm still trying to pay it. off. ]
  
  Regards,
  
  ****** ******

• Initial Complaint

  09/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 8/3/2024, I went to The Good Feet store asking to be educated about what needed corrected with my step as I was having a lot of hip and back pain. The sales person immediately started ******* me through their sales process and before I knew it, I was applying for Care Credit and being given a sack full of items. It was after all the paperwork was signed that I was directed to a NO REFUNDS sign. I immediately felt ashamed because I fell victim to being pressured to buy way more than what I needed. When I asked him what was wrong with my feet, as that's what I came in there for originally (to be educated), he pointed at the bag and said that would fix everything.I've followed all the instructions, and I am actually worse now (knees hurt and toe pain) but do not want to return to the store, as the salesperson was very intimidating and pressuring. I am reaching out to my physician to see what I need to do to receive proper care. I will gladly mail all of their items back to them and would like a refund. Their high-pressure sales pitch, failure to disclose that you aren't required to purchase the full kit, and failure to mention sales policy until after credit is charged all felt deeply unethical. I want to warn as many people as I can about this place!

  

  Business response

  11/13/2024

  I left a message for ***** to return my call.   The Store manager and District manager have also left messages as well.  

  Customer response

  11/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  I have not received any correspondence from Goodfeet store apart from ****** voice mail. I returned her call and made her aware that no one has called me. She assured me that ****, the regional manager, would be in touch. I have yet to hear back. 
  
  Regards,
  
  ***** ******

  Customer response

  12/03/2024

  I can't seem to respond to the requests sent via messages for our case. I wanted to update you. The Good Feet Store returned my package and wrote "All Sales Final." I called ***** the regional manager, back & he said they'd send me a return label and they'd get it taken care of.  I have yet to receive the label. 

  Customer response

  12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I am happy to report that I received a partial refund from The Good Feet Store and am ready to close out the complaint with agreement to this resolution. Thank you so much for having this service available to consumers as I know that I wouldn't have been able to get this type of resolution without you!

  
  Regards,
  
  ***** ******

  
  

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Monday, August 25,2024--Date of purchase $1,826.84--Amount of transaction--for basic package Approved on my MasterCard After wearing the orthotics, as directed, on Monday and Tuesday I noticed that my left leg's calf muscles were constantly cramping along with the front of my right leg. The orthotics also caused pain and extreme tightness along the bottom of the foot. I visited my podiatrist the next day, who then shot x-rays of both feet. He found that I have bone spurs in the arches of both feet as well as on the heels of both. He stated that The Good Feet's orthotics would never work for me because of these bone spurs. I would like a refund for the full amount since I cannot utilize their product.I did speak to ***** at their corporate office, and **** the manager of the *************************************. **** said that all I needed was an adjustment despite the fact that my x-rays showed that wasn't possible. I don't see the necessity to return to the store, since nothing there would work for me. If I have to drop off their product, I can do that, but no adjustment will solve the ********** the way, I did notice on the receipt it had another's customer's name and address at the top, yet my credit card paid the $1,826.84. The store might want to correct their records on who purchased what items.

  

  Business response

  09/17/2024

  We have reached out to the customer to return our call and please go into the location to resolve the issue

  Customer response

  09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I returned ******* (the district manager) call on 9/12/24 at 4:10 pm and spoke with him for about 12 minutes.  He was quite adept at presenting The Good Feet's Store's sales pitches, and insisted that I come in for an "adjustment" to solve my problems.  I repeatedly told him that I wasn't willing to subject my feet to the terrible pain and leg cramping again, and that it appeared we were at a stalemate.  I did say that I would confer with others and call him back this week.  Well, after conversations with others, I have decided that I would not submit to further adjustments and wanted to return their product for a full refund.  As I was told by my podiatrist, The Good Feet Store's orthotics would never solve my foot issues.  In fact, I am having custom orthotics made to support and stabilize my feet.  

  Obviously they are reluctant to provide a refund, which is the only fair resolution to the problem since their product will never work for me.  The ball is now in their court.  If this issue can't be resolved through the efforts of the BBB, I will take up the matter with my credit card company who has already been apprised of the situation.
  
  Regards,
  
  ****** ********

  

  Business response

  10/18/2024

  The District Manager spoke with ******, and went over several different options as far as a resolution goes, she is going to be thinking about it and getting back to him.  

  Customer response

  10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The district manager presented 3 options--none of which were acceptable.  Here are the options:  1.  transfer the basic orthotics to another family member, 2.  a 50% refund, or 3.  return any unused parts for a refund (almost all parts were used for two days following the company's directions).  I offered to return the entire basic program today, but ***** told me not to bother since they would refuse to accept the product.  I told him that none of these options were acceptable.  When he asked what I would accept, I said a full refund would be the best---but I would be willing to pay a 20% "restocking" fee, which I had read was offered to another BBB customer.  Other than that, I said I would proceed with the BBB and notify my credit card company of my dispute with The Good Feet Store.  I spoke with them earlier today and they have initiated a dispute and check claim status.
  
  Regards,
  
  ****** ********

  

  Business response

  12/12/2024

  I spoke to ******, and we have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  12/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  09/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gave my wife and I information on the process, we asked how much a few times, never answered, the process of wearing the products as explained daily, made our feet worse. Never told policy if not able to get refund, I went back to the store, manager said I should have read the signs on the door? I am very disappointed in the way we were basically separated in the store to get us to make a purchase, in which we always do together. Spoke poorly of going to a podiatrist and how they dont, work, staff very pushy until the sale was made.

  

  Business response

  09/08/2024

  Please let us know which location this purchase was made, and the date of the purchase. 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought orthotics (they call them custom but they are not) from the Good Feet Store June 2024 for approx. $2,300. They hurt my feet, hips, legs, and back. To my disappointment the store does not do returns, only adjustments. Because of this I went in for adjustments many,many times and still the orthotics turn my feet out to the sides. I have worked with three different employees and driven the hour away many times. They tried to blame me for the failure of their product to work but that is not fair or accurate. They claim I did not wear them enough but I have worn them every day almost always all day from 6-10 for the last 60 days.They claim I didnt wear them in the right order but I did the best I could with how painful some of the orthotic system was. And I did wear them in the right order and at the right times for a long length of time despite the pain. And then they told me not to wear them if they hurt. I bought shoes that would fit the orthotics as they did not fit in just any shoe as claimed. I will not wear them again regardless but it is sad to pay $2K+ for a product that does not work as claimed. They said they would give me in-store credit but there isnt anything I want in their store. I wanted orthotics if they worked but it has been proven over and over again that they do not work. I think its fair for them to do a return with a reasonable restocking fee because then I can pay off my bill and maybe buy myself some shoes which is where this started..Thank You

  

  Business response

  09/11/2024

  Skylene has been in multiple times for adjustment, she admittedly said she has not worn them like the schedule states.
  We have offered her in-store credit, she said maybe she would just give it to her daughter.  

  Customer response

  09/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I was told by the Good Feet employees not to wear the orthotics that hurt my feet so I did not wear the orthotics that hurt worst but I always wore one of the orthotics for 2 MONTHS. ALL DAY EVERY DAY. (Except a few days I was sick) They all turned my feet to the side. Some were bad and others were really bad. I did not say I didnt wear their orthotics. I was told not to follow the schedule if it messed up my feet. Just to wear one of the orthotics. They can look back on their videos and check what was said. I tried not to hurt their employees feelings and they are trying to make it seem like I am lying. I also DID follow the schedule on some of my orthotics to the detriment of my feet. I considered giving the set to my daughter because I thought it would solve the situation more easily without unpleasantness. But on further thought they are such a bad product that they will not work for her either. So there isnt any point. I dont want any unpleasantness but I wanted to give the business a chance to do what is right as the orthotics NEVER fit my feet right and are sitting under my bed unused now. If they had fit correctly as claimed I would have kept them. Also NOBODY would wear them if they fit the way mine did. If the business does not want to fix this that is their choice. 

  [Please type your response here.]
  
  Regards,
  
  ******* ******

  

  Business response

  09/25/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The Good Feet Store did not contact me or reach out to me and we have not reached a conclusion that is positive for me. I am confused as to why they said they did as I havent heard anything from them.
  [Please type your response here.]
  
  Regards,
  
  ******* ******

  

  Business response

  10/10/2024

  The district manager spoke to Skylene, we are waiting for her to return our call. She told the District Manager that she wants to think about it and will call her back so we can reach an agreement.
  

  Customer response

  10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  A manager of the Good Feet Store has reached out to me and offered to take back 2 of the 4 orthotics minus a 30% restocking fee. The amount to be refunded is considerably less than half of what I paid. She said that is the most they can offer me. I have not decided whether or not to accept this. It isnt what I wanted but as its better than nothing I may accept. I would like the Good Feet Store to reach out to me again to discuss the situation further. Thank you.
  Regards,
  
  ******* ******

  

  Business response

  11/13/2024

  We have reached out to this customer and reached a satisfactory resolution for both parties.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have plantar fascitiis (PF). My primary care doctor provided inflows in March 2024 for **. My feet continued to hurt. On June 22, 2024, I purchased their insoles at the Good Feet store and followed their instructions. My feet continued to hurt. I called their cooperative office a week later and spoke with *****, who explained that my feet hurt. ***** advised me to get an adjustment, so I did. My feet continued to hurt I called ***** again the following week, she advised another adjustment, and so I did. My feet were still hurting, so I called ***** again, and she advised another adjustment, so I did. After the third adjustment, the third week after I got the Good Feet insoles, my right knee was swelling up, I could not walk, and I stopped wearing the Good Feet products because my feet and right knee continued to hurt. My pain doctor ordered an x-ray the next week and advised me to see a Podiatrist. In August 2024, my Podiatrist advised me not to use the Good Feet Store products. Due to the *********************, an MRI was done in August 2024, which showed damage to my right knee. I have contacted the Good Feet store; however, they are unwilling to resolve the issue and will not return my calls. As a nurse practitioner, I know the Good Feet store products shifted the bones in my feet and caused further damage to my feet and right knee.

  

  Business response

  09/11/2024

  we have offered her a full refund, which exceeds our no-refund policy. 

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the good feet store on 8/12/24 explaining to them I had feet issues and I could barely stand and walk while I was at work and at home. The good feet store understood my issues explained that everything will be okay. They measured my foot pressure and put me in shoes that they recommended they had then grabbed custom insoles they explained that these insoles would cure my pain and take it all away. Which at first it did feel somewhat better. I walked back in fourth trying out various insoles the sales woman was very helpful and understanding. Until we got to the end what I mean the price of these insoles. The cheapest amount started out at ******* which at first I was skeptical about. They ran a credit check on me I signed a paper. I walked out and went home. The next couple days I started using the insoles I followed the directions step by step, at first I felt a little pain which they said was going to happen. I kept wearing as the week went by and the pain just kept getting worse it hurt so bad I couldnt take off my shoe or press my foot on the brake pedal while driving. So as of 8/20/24 I went back into the good feet store asking for a refund which they denied saying its their policy but we have a life time warranty. They never told me this at the start I was taken advantage of. False promises and false advertising I would just like my money back and to go on with my life. This store is a joke.

  

  Business response

  09/09/2024

  We have reached out to this customer.  we are waiting for him to call us back to resolve. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩