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          Totalhill

          This business is NOT BBB Accredited.

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          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/14/2025

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Placed an order on Jan 8, 2025 and haven't received the item or any shipping notification. Sent email requesting refund due to not receiving any information about when order would be shipped. Received no response. Called listed phone number and its disconnected.

          • Initial Complaint

            11/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Ordered shampoo products on 10-18-2024. Received confirmation number. My credit card was billed immediately. When I didn’t receive products or communication from company on 11-2-2024 I sent an email to *********************. By 11-5-2024, I hadn’t received a response. I attempted to call the phone number they provided of ************ and got the automated response that the call couldn’t be completed as dialed, meaning the number is fake. I looked up the address of *** ******* *** ************* **. That’s where I found the BBB information and all the complaints that have been filed against the so called company.

          • Initial Complaint

            11/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered 5 bags of ***** *** **** Organic All Purpose Flour from Total Hill. They charged the credit card I have on file with ******, even though I didn’t order the product through ******. I never received the product. They won’t respond to my email inquiries and when I try to track the shipment, there is no evidence the shipment exists. I have disputed charge with my credit card company. This website must be shut down and held accountable for their fraud.

          • Initial Complaint

            11/04/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I purchased products from ************* on October 12, 2024 and they've charged my credit card but have not sent me my products. They did send an email that my package was on it's way on October 21, 2024 but I have not received it. I sent numerous emails to them and none have been answered. I've sent an email to ************************* as well as *********************. I'm seeking from them my products or a refund. The products I ordered were a total of 5 Folgers Noir Instant Coffee 7 oz. jars.

          • Initial Complaint

            10/31/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            BBB unable to locate business
            ONLINE SCAM OTHER COMPLAINTS . GEEZ THE 1ST TIME IN A LONG TIME I DIDN'T CHECK REVIEWS. THEIR SCAMMING THRU ******. WHY DOES ****** ALLOW THIS? PLEASE STOP THESE CREEPS.

          • Initial Complaint

            10/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            On October 20, 2024 I made a purchase on ***** ******** for $22.78. They withdrew my money right away from my account. It said I would receive a tracking number right away and I never received one or any email for that matter. I later looked into the status of this company and realized this is a gentleman from China, who made a fake Business account. He also has been trying to steal money from good people that are just trying to buy products. They have never sent a product to no one ever because this is a fraudulent company. Business bureau needs to look into this company and remove it and get them in trouble for fraud. I have attached the gentleman’s name and description along with the Order number. Please look into this asap so no other person gets scammed by this man and his fake company.

          • Initial Complaint

            10/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Product not delivered to my address. Seller unresponsive.

          • Initial Complaint

            10/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Ordered product …. Compete scam

          • Initial Complaint

            09/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            Ordered ****** tea 6 boxes of Jade Citrus mint tea on 9/11/2024. Ordered thru ****** with my ****** credit card. I did not receive my items when I was told they would be delivered in 5 to 7 days. I live in WV and the business is suppose to be in WV. I went to ****** and there is no record of any transactions. I was charged on my credit card on 9/17/2024. I put in all my order information on Totalhill website and they say they have no record of the order. What can I do?

          • Initial Complaint

            09/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            BBB unable to locate business
            I ordered 2 boxes of weight watcher candy on 9/12/2024. I paid via ****** and the payment went through right away, but I never received a confirmation email. When I click on track order it says it's an invalid order number. I've tried several times to email them asking them for a tracking number and I never heard back from them. The total cost was $30.83.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          300 Waverly Rd

          Williamstown, WV 26187

          Visit Website
          (251) 873-1080

          Customer Complaints Summary

          63 total complaints in the last 3 years.

          50 complaints closed in the last 12 months.

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