Complaints

• Initial Complaint

  12/22/2022

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  Factory Homes Wyoming is currently scamming me out of money. There are 2 financial issues that I am concerned with. 1) Contingency. An addendum to the contract referred to a $21K contingency related to potential price increases. But, clearly stated that I would be kept apprised of changes to the balance. As of the last week, I was informed that "there is a small amount left" and a very generic that it was used due to factory price increases. I was never notified of drivers this until now, and feel it is a breach of contract. Obviously there is nothing stopping them from pocketing the money if prices stayed flat or even decreased without transparency on where it went. 2) Additional expenses. I was informed that additional work needed to be done on site in order to deliver the home in November. I asked for an estimate of expenses on November 2022, of which one was not provided nor still has not been provided, despite work completed in December. I was also informed this week that there would be additional freight expenses related to home delivery this week, again with no estimate provided. I am gravely concerned about receiving a surprise bill in the tens of thousands of dollars at the end of this due to work that was never quoted or agreed upon by me. It feels as though they are using lack of transparency as a way to profit throughout the process.

  Customer response

  12/27/2022

  I'd like to add the below info and attached image to my existing complaint.
  
  I am trying to understand where my $21K of contingency went, and why
  it is not available to be used for additional work such as ramping,
  snow removal trucks on delivery, etc. The response I received is this:
  "I have record of us discussing lumber price increases on Jun 3 and
  how we may not have to use the entire amount of the contingency but it
  would be close. I also have a note in your file that you recognized
  that lumber prices were much higher than when your home was contracted
  on. Luckily these prices did come back down a bit before your home
  went into production and the increases did not exceed what was
  allotted in your contract contingency and a small amount was still
  left." I have attached a snapshot of lumber prices going back to 2021,
  with my contract date and building permit receipt date (when they
  could send to factory) delineated. Clearly lumber prices were not
  higher than the contract date.

  Business response

  12/28/2022

  ******,

  Your home will be finished. We are carrying your construction loan for you, which you seem to not care about. We are making it possible for this to happen.

  On that note we want this finished badly as well. No, we don't like floating money out there and not getting paid on it. You had every opportunity to get your site accessible for delivery. We did not have that stuff in our original contract. It is your site and as you signed on the contract your responsibility to get to where it can be delivered.

  Your home/pricing had a number of prices increases to it that your sales rep will send you. No, the factory has not passed down big prices decreases. The have just stabilized.

  There is more to the price increases than just lumber as well. Anyhow, your house will be completed, just like thousands others we have down. Sorry it has been longer and painful than anticipated.

  Customer response

  10/20/2023

  Repair Issues:
  In August, I closed on a home which Factory Homes Wyoming built for me. There were some finishing touches left which I was assured would be completed and were covered under warranty. They informed me week of 9/13/2023 that the fixes were completed. Upon arriving to site on October 17, clearly it was not. The work continues to look horrendous. (Photos attached) I would like the project to be finished asap considering they were paid almost 2 months ago.
  
  
  Desired Resolution:
  Finish the Job

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