Business Profile
Delivery Service
SkipTheDishes Restaurant Services Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order from ********* on March 9, 2022 at 4:49. The order number is ********* and total was $34.86. Once the order was picked up by the delivery driver I watched the tracker every few minutes. After the order was supposed to be delivered I continued to wait. The order never arrived. I attempted to call Skip the Dishes at ************** but, ***************** the phone was busy. I tried several times and never got through to speak with anyone. I would not normally make a formal complaint about a company but this is not the first time that this has happened to me with Skip the Dishes. This is not a company that I will ever use again. I would like a refund.Business response
11/05/2022
Business Response /* (1000, 5, 2022/03/11) */ Hello There, Thank you for reaching out to Skip the Dishes, We are sorry to hear about your experience and would be more then happy to help you regarding this. Could you please reach out to us at ************************* Best regards,Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
*********** Effective Mar 1/22, SkiptheDishes charges a $1.12 (post-tax) "B.C. fee" on ALL Cdn. food delivery orders, to balance out a 15% cap ********************************************************************************************************* The cap, meant to help restaurants who are being charged exorbitant delivery rates during Covid-19, will be in place until 3 months after the pandemic state of emergency is lifted. ****************************************************************************************************************************************************************************************************************************************************************************************************** ****************************************************************************************************************************************************************************************************************************** As a long-time, loyal, avid Skip customer, I was shocked and dismayed to learn that Skip has been *********** charging me an additional $1.12 per order w/o any website/email warning or disclosure whatsoever *************************************************************************************** It was only by chance that I discovered this new fee, ***************************************************Business response
11/05/2022
Business Response /* (1000, 12, 2022/03/26) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ about your concern with details like your contact number and email address on your skip account so we shall assist you accordingly? Best Regards SkipTheDishes Consumer Response /* (3000, 14, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) SkiptheDishes is asking that I contact them via email so that they can address my concerns. I have ALREADY provided them with such an email on Mar 5/2022 ************************************ and I never heard back from them. ************************************************************************************************************************************************************************ Business Response /* (4000, 19, 2022/04/05) */ Hello Greg, Thank you for reaching out! Looking into this further I believe there was likely an error in the resolution you have received, we would be more than happy to issue you your reimbursement of 15$ for the service charges, We will be following up accordingly and it should already be reflected onto your skip account, Please let us know if there's any further assistance we may provide by contacting us via email or chat Thank you, Kevin M. Retention ManagerInitial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an order from SkipTheDishes and asked for the item to be returned. It was Absolut Vodka and the price was 20.09 CAD with a final amount of 24.09 CAD. The order was placed on March 4 at 12:49 AM. The order number was #*********. I spoke with chat support and they indicated that the item was delivered. Their courier indicated that I accepted the item after initially refusing to take it. This information is false as I never received the item from Amandeep after asking him to return it. I want a full refund and I would like resolution for the theft on their part. ************************************************************************************Business response
09/05/2022
Business Response /* (1000, 5, 2022/03/09) */ Hello Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards Tanya WInitial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Improper food handling from delivery.Business response
06/05/2022
Business Response /* (1000, 5, 2022/03/09) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards TanyaInitial Complaint
04/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On June 20, 2021, I placed an order with skipthedishes on my credit card. skipthedishes was unable to place my order, and refunded me in "Skip Credits." I then placed another order immediately using those credits, but the order was incorrect (it had missing items). After contacting skipthedishes, they eventually refunded me in "Skip Credits" for the amount of the missing items. Also, and unfortunately I can't remember the exact details, there was a mistake in how my credit card had been charged. The skipthedishes agent told me there was nothing he could do on his end, and told me to inform my financial institution. So, I contacted my financial institution, and they told me that I had to cancel my credit card, which I did. Today (March 4, 2022), I attempted to make an order on skipthedishes, but kept getting an error saying that there as a problem with my payment. I contacted skipthedishes, and they said that, because I had contacted my financial institution, they would no longer accept any orders from my account. I have "Skip Credits" on this app, and it appears I can't even access them. There was no attempt to resolve this issue by skipthedishes.Business response
11/05/2022
Business Response /* (1000, 5, 2022/03/09) */ Hello Adam, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards SkipTheDishes Consumer Response /* (2000, 7, 2022/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business addressed my issue after I contacted them by email as per their response to my complaint.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered lunch today (March 3, 2022) through skip the dishes. I gave them clear instructions on where to deliver my food and waited in the lobby of my workplace. I watched as the status turned to delivered without receiving my lunch. I immediately went outside to find it. Courier and product were nowhere to be found. I contacted Skip's customer service team over five times via chat, email, and two attempts by phone but they do not have phone service available right now. I was told I would get a call from a supervisor but only received an email. Every time they refused to provide a refund on the basis that I have asked for refunds too many times in the past. However every refund I have ever requested from them has been for missing items or not delivered food. They kept saying they were sorry they didn't meet my expectations - my expectation of receiving the food I pay for? For being reimbursed when I do not receive it? They continue to refuse to refund me without providing proof (photo) that it was delivered. Because it wasn't. They did not reach out to me by phone and every live chat agent I spoke to (3 - Ravinder G and Ana M among them) used the same canned replies as everyone else to tell me they could not provide me with a refund *************************************************************************************************************************************************************************************** I have not yet been helped and am positive I will not receive a call nor a refund. ***************************Business response
22/04/2022
Business Response /* (1000, 5, 2022/03/07) */ Hello, Thank you for reaching out to us. We are disappointed to hear about your experience. Can you please kindly confirm the concerned order number so that we can look into this for you? Best Regards, Ankita Consumer Response /* (2000, 7, 2022/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a refund by contacting Skip through social media and showing that I would make some noise if I didn't receive a refund. They processed one into Skip Credits a few days later and gave me the option to receive the actual money back instead but it'd take five to ten business days. ************************************************************Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On the 20th of February I ordered delivery through their app. The app said the food was delivered but the driver never came. I tried contacting customer service, but I was blocked or ignored. Eventually after an hour and a half I just drove there myself to pick it up. I paid them to deliver me food, but they never did, I contacted them asking for a refund, but they said they couldn't do it. I paid them to do a job, and they never did it, but took my money anyway. ************************************** After informing them of this, they did nothing to mitigate this, at this point I think a refund as the very least of what I'm entitled to.Business response
29/04/2022
Business Response /* (1000, 5, 2022/03/03) */ Thank you for reaching out. We are disappointed to hear about the customer's experience and we wish to take the right steps towards resolving the customer's concerns. We can assist the customer further with this by having them email us with their concerns at *************************
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Customer Complaints Summary
697 total complaints in the last 3 years.
212 complaints closed in the last 12 months.
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