Complaints

• Initial Complaint

  29/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered from skip the dishes. I did not receive what I ordered. I tried to call but no number would connect me to them. I tried the chat on their website which just keeps telling me they won't help and sign off. I would like a refund since I did not receive my order.

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/04/01) */ Thanks for reaching out! Kindly send an email directly to ************************ by providing us the order number and email address associated with your Skip account? We'll take it from there. Consumer Response /* (3000, 7, 2022/04/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did that already and got the exact same response that you cannot help me.

• Initial Complaint

  23/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have placed numerous orders with this company. Anytime I receive a bad order they refuse to compensate. I don't think that penalizing the customer is the right way to approach this. ****************************************** I have provided proof for each complaint and was still denied any refund. If I had gone to the restaurant myself and complained they would have refunded or corrected the mistake without question. Apparently skip the dishes doesn't think they should be responsible for incorrect missing or damaged items once you make one you many complaints. This wouldn't be an issue if the establishments made sure that the orders are correct before sending them off with the drivers. This is not ok to just deny a person their own money back if the service was not provided. They and I both have records of the orders *****************************************************************************************************

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/03/26) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards SkipTheDishes

• Initial Complaint

  23/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I placed an order to *** on Monday, March 21st, 2022 the drivers name was Prabhjot. The order number was #********* and the total was $26.43. I was watching the tracker and the order said it was delivered and when I checked my front door where my order was supposed to be it was nowhere to be found I ran outside and looked around the whole building and it wasn't anywhere it's as if he did not even attempt to deliver it at all, I contacted the skip chat and they were very rude ******************************************************************** they refused to help me they told me to contact the skip support email in which I did and still no answer back. They were complaining about me getting refunds in the past for bad food in one case moldy fries from ******** I would like a refund please*******************************************************************************************************

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/03/26) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards SkipTheDishes Consumer Response /* (3000, 7, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello. I have already contacted the skip the dishes support. And each time they are rude. And say they can't issue refunds because I have gotten refunds for previous orders when the food was bad. So it shouldn't matter and I should receive a refund especially if my order doesn't show up at all. The driver didn't even attempt to deliver. I have continuously contacted your support team and have received no help. What am I supposed to do.

• Initial Complaint

  23/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered from ************* on Friday March 11th, Order Number: ********** My order arrived an hour later than it was supposed to. The driver sat on one end of the city for 30 minutes while it estimated 32 minutes total, then they drove across to the other end of the city bypassing the restaurant where my order sat...then eventually arrived at my home, over an hour and a half total time. That entire time (and up until this point) nobody replied in the chat...nobody offered even the minimum of skip credits, and at this point I'm so unimpressed with this******** service I didn't know what to do. Customer service are totally unreachable. I would like a full refund, and skip credits for my frustrations.

  Business response

  11/05/2022

  Business Response /* (1000, 6, 2022/03/26) */ Hello Jillian, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards Tanya W

• Initial Complaint

  22/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I made an order with skip the dishes on March 17th the amount of $26.58 order number *********. I went to pull money out of bank and was told insufficient funds. They told me the issue was with skip the dishes. They had taken their payment but didn't remove the hold on money. I tried to work it out with skip but they wouldn't fix it even though I had sent a screenshot proving they got paid the day of order and the hold of $26.58 was still on. First I was blamed for not checking my order and was advised I should next time and was offered a refund of $10.29. I told them that was not acceptable because that was not the problem**************************** they needed to take funds off hold. The response was they would refund me the $26.48 but it would take 10 business days. I wasn't happy. They had no right to do this. ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** felt I had no choice so I was gonna take the refund then tonight I get an email saying this all happened because the payment went through a few days after order and that the bank would take it off hold so they took refund back before it even touched my bank. I can't believe this. The bank made it clear there was nothing they could do. It was at their end to fix and the order was the same day as payment. I've showed them proof of this but they don't want to fix their mistake. ************************************************************************************************************************************************************************************************************************************************ they need to make this right. please help me and the payment is gonna go out of my bank I think again

  Business response

  11/05/2022

  Business Response /* (1000, 7, 2022/03/23) */ The customer reported Undelivered order for order number *********. Customer did not provide us with a correct delivery address which led to the order being undelivered. As per our policy the customer was offer a 50% refund 0f $10.28. Which was later on approved to be a full refund of $ 26.58 as a courtesy to the customer. For the hold on ** the customer account, as per our records the customer entered a wrong *** code which led to the hold on the customer's account.

• Initial Complaint

  21/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Back in October my visa notified me that multiple charges had been charged through SkipTheDishes. My visa company cancelled the charges and issued a new visa. It didn't even cross my mind that my skip account was hacked.. In January I tried using my skip account to order, however when trying to pay I got an error message saying payment failed and try again. I got on chat with a skip rep and they told me to wait and they would unlock my account. After waiting a bit I tried and no success.. I tried ordering again March 18 and exact same error.. so once again I got in chat with a skip rep. The rep stated that my account was locked due to suspicious activity then told me to have a good day and left the chat!!! Beyond bad customer service!!. Furious I stayed on the chat until another rep came on. He told me that yes it was locked and to give him 48 hours before trying again. It still doesn't not worry. I receive a skip gift card for Christmas and when I went to put in on my account it let me no problem. It did not warn me that my account was locked and I would be unable to use it. I find this very ********* to allow me to put credits on my account and then not let me use them. I have asked for a new link so I can put the credit on a new account and did not get a reply. I still have the original email stating that I received a gift card and the link. ********************************************************* I just want the 50.00 skip credit that I received as a Christmas gift back

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/03/23) */ Our specialized team has taken note of this issue and has been working actively to resolve it. The customer was victim of CC fraud and our team has reached out to them, but we have not received customer's response yet. We are working actively on this Consumer Response /* (3000, 7, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has attempted to reach out to me from the skip team. I have checked email, spam and no phone call either. If they want me to try an order again they should simply tell me and I will do so. Business Response /* (4000, 9, 2022/03/28) */ Thank you for the information and for reaching out. We have contacted the customer directly and resolved her concerns. If the customer would have further inquiries, please have them email us at ************************* Thank you. Consumer Response /* (2000, 13, 2022/03/29) */ Skip contacted me by email Monday March 28 and they finally unlocked my account. Thank you for helping me get my credits and account unlocked! Please consider this matter closed.

• Initial Complaint

  19/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ordered some stuff from ******* and the app showed it was delivered. I contacted the chat after I couldn't find it. The chat rep just said it was delivered and ended the chat abruptly without actually addressing my concern. All I asked was them to tell the location of where he left the order but the rep just ended the chat and didn't even give a refund. ******************

  Business response

  11/05/2022

  Business Response /* (1000, 6, 2022/03/22) */ Hello, Thank you for confirming this information for us. This is absolutely not the type of experience we want our customers to have with our network and would like to sincerely apologize. We will be following up with everyone who handled your order to make sure it does not re-occur. A refund has been processed for the full order in the form of skip credits to your skip account. Regards, Dilpreet

• Initial Complaint

  18/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order Placed Your order has been placed with **************** for delivery ASAP. TRACK ORDER ORDER #********* ************************************ Placed for Delivery ASAP **************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/03/22) */ Hello, Thank you for reaching out to us! In order to assist you further Can you please confirm the issue with your order we will look into it? Regards, Dilpreet Consumer Response /* (3000, 7, 2022/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue with the order is your delivery service took to long to deliver the items. The food was cold and I was unable to consume it. I went to******* instead. Your complaints department offered me a partial refund app credits. Business Response /* (4000, 9, 2022/03/25) */ Thank you for the clarification. A full refund has been processed back to your account. Please let us know if there is anything else we can assist you with.

• Initial Complaint

  17/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recurring issue with skips delivery drivers not delivering all items. I have now gone 2 times with my slurpees from * have not been delivered and when asked for a refund they won't refund it say that because they haven't met my satisfaction to many times they can't issue a refund

  Business response

  11/05/2022

  Business Response /* (1000, 5, 2022/03/18) */ Hello Nicole, Our system has identified multiple accounts associated with your main profile. These accounts have been flagged due to an unexpected volume of requests for reimbursement. Because of this activity, we're no longer able to accept orders from your account. Thank you for your patience. If you have any further questions, let us know! Thanks, Kevin Consumer Response /* (3000, 7, 2022/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have never made another account through skip considering the main email for my account t is still my old email I do not even have access too ************************** I just attached my new email to the same account and that's explain why when I have ordered last week not even a week ago actually everything was delivered besides 2 items and again how is it the customers fault t*************************************

• Initial Complaint

  14/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Back in February 3rd I used SkipTheDishes for a food delivery (order #********* for $62.00). I never received the food order and requested a refund. They agreed and said it could be 5-10 business day to show up in my bank. After 10 days it still never showed up. I have talked to their customer service both via online chat and email multiple times since and all they tell me is they sent the money and to check with my bank. I have talked to my bank several times whom checked with their bookkeeping dept twice and tell me that they don't show any refund to my account from SkipTheDishes in any amount. I have even sent them a copy of my bank statement showing the original amount charged to my account along with 30 days of charges and deposits. They never even responded to my email after that. As I said above they just tell me it's a bank issue on my end because they sent the money. Today makes 27 business days and I still show no refund to my account from SkipTheDishes.

  Business response

  09/05/2022

  Business Response /* (1000, 5, 2022/03/16) */ Hello, Thank you reaching out to us, we are sorry to hear about this. After reviewing your order details we can see A refund has been already processed back to original payment method. we will suggest you to please contact your bank again regarding this. Please let us know if you have further questions or concerns. Regards, Dilpreet Consumer Response /* (3000, 7, 2022/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******************* They keep saying the same thing that they have set the refund back to my bank. They keep saying I need to check with my bank. How many times do I need to do this? I have already checked with them 5 times since this all started and they have gone back through the whole month of February with their bookkeeping department and show no refunds back to my card from SkipTheDishes. I have sent SkipTheDishes a copy of all my transactions from February 3rd through the end of the month showing this. I just don't understand why they keep insisting that the only problem or fault here is with my bank that they in no way could be at fault or a mistake of been made. ******************************* Business Response /* (4000, 9, 2022/03/18) */ Hello, Thank you for reaching out, We have confirmation that the payment has been sent back, If the refund was processed on the same day, there is a chance of the original transaction being modified or being omitted from your online bank statement (depending on your provider), if the payment wasn't settled. Please check back and contact us if you need further assistance, Thank you, Kevin Consumer Response /* (4200, 11, 2022/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have said I have checked with my bank several times. The only transaction for SkipTheDishes is the original charge debited from my account. I have sent a photo copy of this via email to customer service at SkipTheDishes. Consumer Response /* (3000, 16, 2022/04/10) */ I've done everything that skipthedishes has asked. As I have said I have talked to my bank 5-6 times (they now say it's between skipthedishes and myself now they have done all they can do) which they have talked to their bookkeeping department saying they don't show any refund transaction from SkipTheDishes only the original charge which was $62.00 CAD- $46.38 US. I have sent this information to skipthedishes and they continue to tell me to check with my bank that they show they have sent the money for the refund. I don't know what else they expect me to do except just not worry about my money. This is getting totally ridiculous at this point. I was hoping that the BBB would be able to solve this issue so it doesn't continue to happen to others. Business Response /* (4000, 18, 2022/04/12) */ Hello, Thank you for reaching out to us. We do have confirmation on our end that the payment was processed and sent out. We apologize for the inconvenience. We have as well sent a refund confirmation to the email associated with your account. We thank you for your continued patience, if your financial institution requires more information from us, please have them reach out to us at ************************* We would be more than happy to assist. Please check back and contact us if you need further assistance, Regards, Elza Consumer Response /* (4200, 20, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response. As I have said I have sent them a copy of my bank statement showing that I never received the refund. They keep sending me an email showing that the refund was sent. So I guess even though I have done everything they have asked me to do as far as talking to my financial institution it seems to come down to I am the one that looses in the end. I have gone back over my bank statement so many times I almost know the transactions by heart. I only reported it to the BBB hoping I could get my money returned. I guess it just a situation of he said they said so to bad for him. He's just a little guy living on a fixed income that ends up with the loss. Big business conquers again. Business Response /* (4000, 22, 2022/04/20) */ Hello, Thank you for reaching out to us again. We have refunded you already on February 3, 2022 with a reference ticket number Receipt #3257-6036. Please use this as a reference when you check with your bank. Please check back and contact us if you need further assistance at ************************ Thank you, Parmveer S.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩