Business Profile
Delivery Service
SkipTheDishes Restaurant Services Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered food from skip the dishes and it said I received my order. But I was watching the driver and took my food to a wrong address on the next street. So I reordered my food and tried to contact skip the dishes right away. I thought it would be a quick easy fix. But I couldn't get a hold of any one on the app. It was like this for 2 days. And all it said on the app was no one was available and I can leave my email and someone will get back to me. But no one did. So 5 days later I try to contact someone again and I finally get through to a person. And they say I have to have order resolved with in 48 hours. But how could I have done this when no one would talk or contact me. *************************************************************** Not even a number where I can phone and talk to someone. So I just want my money back at this point. Please help me. Give me my money back skip the dishes.Business response
24/05/2022
Business Response /* (1000, 10, 2022/05/10) */ *************************** May 9, 2022,********** Hello, Thanks for reaching out! we are disappointed to hear about this, can you please confirm the order number, email address and contact number associated with the skip account so we can further look into it? Regards, Priscilla. SkipTheDishes Team ****************************************************Initial Complaint
07/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Once again ordered food form this ********* company, totaling $24.33. Their system claimed that the order was not processed as it supposedly was declined by the bank. Paid with a debit card. Checked with bank, payment went through. Company refuses to deliver my food, yet they were paid for it as verified by my bankBusiness response
11/05/2022
Business Response /* (1000, 5, 2022/04/08) */ Hello, Thanks for reaching out to us. After thorough examination of our internal database, we found out the customer was never charged for $24.33. Please inform the customer to reach out to their financial institute about this. Regards, SkipThedishes Team. Consumer Response /* (3000, 7, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I was charged the amount. It's on my bank statement and was deducted from my account Business Response /* (4000, 9, 2022/04/14) */ Hello, Thanks for reaching out to us. As we checked before that in our database, we couldn't see if you were charged. However, your card has been charged then you can check with your financial institution and they would be able to have the charge in dispute and can reverse the funds. Thanks, SkipTheDishes Consumer Response /* (4200, 11, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company has been so ************* uncooperative. ********************** I will never do business with your company again. *************************************************************************** Thankfully my bank was able to reverse the charges. So at least I got my money backInitial Complaint
07/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Skip the Dishes delivered my food to the wrong address, they won't replace my order, and have offered me a $25 credit on a $75 order.********************************** this isn't the first time. I would like them to either return my money, or bring me the food I ordered. Otherwise they've just taken my money and provided no product or service.Business response
11/05/2022
Business Response /* (1000, 5, 2022/04/08) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards SkipthedishesInitial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 29 I made an order to *** to have a meal delivered by Skip the Dishes. The item was left on the front step in very frigid weather and there was no notification that it was there. He could have knocked on the door or ring the bell and walked away. I don't have any of the details and the order is not in the history. I should have 2 orders listed there are both are gone now....one for ********** from last October and the one from last week. I have made repeated attempts to contact them to have it resolved. I am told something different each time I've called. I've been told they can't help me because I don't have an order number yet I was never given an order number. It is not under my account information which suggests technical issues on their part. No one is taking responsibility for this minor issue which has not developed into a major confrontation on my part. They have offered me a partial refund of 7.47 which I have rejected. I am demanding at this point because of all the hassles and terrible service A FULL REFUND.Business response
17/05/2022
Business Response /* (1000, 5, 2022/04/06) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ including details such as your email and phone number so that we may assist you accordingly? We look forward to hearing from you! Best Regards SkipTheDishes Consumer Response /* (3000, 7, 2022/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent many emails to this address. I will send you a copy of one through this site so that you cannot deny receiving the information, I have never encountered such poor customer service in my entire life. I have been chatting with your company on your web site and each time I get a different reply. Tonight I am told that they can't help me because they only deal with orders from the last 48 hours. Previously I was told I had a credit on my account with you. And I was told that my card was credited for the amount. And so on and so forth. I am trying to get resolution on an order I placed last week with ******************************** The meal was left on the front step in very frigid weather and there was no notification that it was there. I watched and waited and nothing. I finally went outside and there is was sitting on my front step out of my vision. He could have knocked on the door or rang the bell and walked away. I don't have any of the details and the order is not in my history so don't ask me my order number. There was one order from ********* from last October but that has ************ disappeared from my order history. I am demanding a full refund of the meal. 21.98. ******************************************************************************************************************************** Business Response /* (4000, 11, 2022/04/08) */ Hello, Thank you for reaching out to us. Since, this is a pre-paid call in order and restaurant SkipTheDishes does not directly deal with these orders, Customer has to reach out to the restaurant directly in order to get any refund. Best Regards, SkipTheDishes Consumer Response /* (4200, 13, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has not responded to my request for refund. I'm guessing they, like me, feel that this issue is your fault. They provided the food as requested and you failed to deliver as promised. Again I am asking you for the refund. Business Response /* (4000, 15, 2022/04/14) */ Hello, Thank you for reaching out to us. We are so disappointed for the issue, we could see it is the pre-paid order and the restaurant would directly handle these orders and get paid so the restaurant can help to sort this order for you. I hope this information would be helpful for you. Thanks, SkipTheDishes Consumer Response /* (4200, 17, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The restaurant is not responsible for your delivery driver. The food would have been fine if your driver had done his job. Skip the Dishes is not being accountable in this case! Business Response /* (4000, 19, 2022/04/21) */ Hello, Thank you for reaching out to us. Since this is a prepaid call-in order. The restaurant will independently handle all order concerns. Sincerely, SkipTheDishes Consumer Response /* (4200, 21, 2022/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The restaurant is not responsible for your delivery driver. The food would have been fine if your driver had done his job. Skip the Dishes is not being accountable in this case!Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered food on March 19th 2022.(46.41) The food sent was different from the order an skip said they would refund the difference.(11.40) They said 10 business days to return to method of payment. But the email stating the return said 5. After 10 days I began actively looking for my refund. Nothing came thru, contacted them an they said it was sent to bank an to contact bank. Called bank an they said it wasn't. Called skip an they said it was at bank again. This went on multiple times resulting in my contacting the bank to investigate it ************ As of today April 5 2022 I haven't been refunded by skip. I would like the full cost refunded at this point ******************************************************* Refund 46.41Business response
11/05/2022
Business Response /* (1000, 5, 2022/04/08) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ with details like the order number that you are referring to as well as your contact number and delivery address on your skip account so we shall assist you accordingly? Best Regards Skipthedishes Consumer Response /* (3000, 7, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have done that multiple times..I am currently awaiting response still from the 10th Consumer Response /* (2000, 13, 2022/04/29) */ Actually just now at 9:15 pm They refunded 11 dollars to skip credits. I told them my original payment method Many times over an over I want my original payment . I haven't used skip since the issue. And I told them the original paymentInitial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******************************************************************************** ******************************************************************************************************* I made an order from *************** last week. I was kicked out by your computer with no confirmation so I re-ordered and got confirmation/ when the food was delivered I received both orders. please refund for ********* *************************** ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ************************************************************************************************************************************************************************************************************************************************************************** ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ************************************************* I filled out the form within 24 hrs, not my fault if you did not receive it *************************** ******************************************************************************************************************************************************************************************************************************************************************************************************************Business response
11/05/2022
Business Response /* (1000, 5, 2022/04/06) */ Hello, Thank you for reaching out to us. Could you please send us an email at ************************ including details such as your email and phone number so that we may assist you accordingly? We look forward to hearing from you! Best Regards SkipTheDishesInitial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Order ********* - On Friday, April 1, 2022, I ordered lunch from Skip. I work from home and was with a customer when I got a call that I was unable to answer. Then I get an indication that my food was delivered but it was not at my door. I am disabled so I cannot run downstairs to check the lobby too fast so I asked my child to check and my food was not there. I messaged Skip and the guy blamed me for not having my apt # or buzzer on my account. But it was there, what should be permanently entered except I checked and the notes were suddenly empty. I did not delete it but I believe that when I did a pick up order previously on their app, their app has a glitch that loses that info in this instance. I noticed that half the info disappeared after another pick up so it made sense and I hope they investigate this. They could see that I was using Skip often and my previous orders have that info written there in the same way. But my loyalty meant nothing and I was still blamed for their faulty app. I've had other drivers text but this one called, only once, from a phone that cannot takes callbacks or texts. If he texted me, I would have been able to respond, but I was on my work phone. ********************************************************************************************************************************************************** I just want my money back as I feel so ************ by this company that I'd prefer to never deal with them again. It's not about the money, it's about the customer experience. ******************************************************************************** **************************************************************************************************************Business response
11/05/2022
Consumer Response /* (2000, 6, 2022/04/05) */ This has been resolved by a customer service agent. Please close case.Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This app is terrible. They do not update their products and services with restaurants, meaning that if you place an order for something out of stock, they will waste your time, keep your money, so you can only use it on their app, so you are forced to only order from their app, which clearly does not work properly. On multiple occasions, I placed orders at which point I am told the restaurant is closed, or the product is no longer available. This is more common than just simply getting my food. Now, if I can't get that food and want to use another app to order food, I cannot because skip has my money held up in their own account. So why would I be charged before receiving my food, if they not going to give it to me. *********************************** You can't charge me and then not give me my food, or charge me after I get my food. Now, After I have had surgery and am sick, I try to order soup. Its out of stock I can't get food until this is resolved ********************************************************* **************************************************************************************************************************************************** *****************************************************************************************Business response
11/05/2022
Business Response /* (1000, 5, 2022/04/04) */ Hello, Thank you for sharing your concerns with us. It is rather disappointing to hear that you've had an unpleasant experience. We here at SkipTheDishes try our utmost to provide the best experience we can with our restaurant partners to ensure the service is provided as fast and high quality as we can, as our restaurant partners are providing the food you are ordering, they may need to cancel or close due to circumstances such as running our of the ordered item you've requested. We try our best to account for these issues as they arise, and as such, If you would prefer a refund to your card for your queries, we would be more than happy to look into this for you If you would like to contact us directly via ************************ Thank you, Kevin M. Retention ManagerInitial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order from skip the dishes. Did not get half of my order. No customer service whatsoever with them. ********************************************** no costumes support I would like my money back for my orderBusiness response
09/05/2022
Business Response /* (1000, 9, 2022/04/20) */ Hello Jason, Thanks for reaching out to us. We are very disappointed to hear about the experience that you had and we definitely wish to take the steps towards the resolution of your concerns. We have refunded you fully for the order********** back to your skip account. A confirmation email has been sent for the refund to your email linked with SkipTheDishes account. If you have any concern you can reply to us at ************************ Best Regards, Parmveer S.Initial Complaint
29/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered from local *********. Driver left the order somewhere I couldn't find so contacted the support. They asked me how I would like to be refunded and I said card. Next message from them was that no refund can be given. I kept asking why and what changed but they just kept copy pasting the same message.Business response
09/05/2022
Business Response /* (1000, 5, 2022/04/01) */ Thanks for reaching out! Kindly send an email directly to ************************ by providing us the order number and email address associated with your Skip account? We'll take it from there. Consumer Response /* (3000, 7, 2022/04/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent an email but received no response. Business Response /* (4000, 9, 2022/04/12) */ Hello, Thank you for reaching out to us. We are disappointed to hear about your experience. We invite you to please send us an email at ************************, that would include your order number, email address and phone number associated with the skip order. With this information we can assist you. We look forward to hearing from you soon, Regards, Elza Consumer Response /* (4200, 11, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already submitted the information to the email address mentioned with "BBB Complaint" as the subject from ****************** which is the same email id associated with the skip account. Business Response /* (4000, 13, 2022/04/20) */ Hello Harman, Thanks for reaching out again. We have checked our system and confirmed that we did not receive any email from your end on ************************ The last chat from your end on our support team was on March 29, 2022. Here is the reference Ticket #******** for your convenience. Please send us an email directly to ************************ so that we can provide resolution. Regards, Parmveer S.
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Customer Complaints Summary
697 total complaints in the last 3 years.
212 complaints closed in the last 12 months.
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