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Initial Complaint
02/05/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing a formal complaint against Experian and ********** for their failure to correct inaccurate late payments reported on my credit file. Despite my previous disputes, these inaccuracies remain on my credit report in violation of the Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws.Details of the Inaccurate Late Payments:Creditor Name: CAMPUS *** CREDIT UNION Account Number: *********** Dates of Late Payments in Dispute: Dec. 2022, Jan. 2023 to Feb. 2024, July 2024 to Current date Credit Bureau(s) Reporting the Errors: *********************************** 15 USC 1681e(b) Duty to Ensure Maximum Accuracy Credit reporting agencies must follow reasonable procedures to ensure the maximum possible accuracy of consumer reports. Continuing to report incorrect late payments violates this requirement.15 USC 1681i(a)(5)(A) Requirement to Delete Unverified Information If a credit bureau cannot verify a disputed item, it must be deleted from my report immediately. These late payments have not been verified, yet they remain.15 USC 1666b Proper Crediting of Payments If a payment was made on time but reported late due to a creditors processing issue, it cannot legally be reported as late. The continued reporting of these inaccuracies suggests improper handling of my payment history.12 CFR ******* Billing Dispute Protections If I previously disputed these late payments with the creditor and the dispute was not resolved correctly, then the reported late payments are invalid and must be removed.I requested a full transcript of the investigations conducted by Experian and ********** into my disputes. All three credit bureaus failed to provide these transcripts, in direct violation of 15 USC 1681i(a)(6)(B)(iii), which requires credit bureaus to inform the consumer of the reinvestigation procedures, including the business name, address, and telephone number of any furnisher of information contacted in connection with such information.
Customer response
02/05/2025
I CONFIRM the authorization for the submission of this complaint
Business response
02/11/2025
RE: Shaurice Flowers Complaint ID # ********
REF#: *********

Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

By federal law, the consumers personal credit report must list all organizations that have requested their credit history. In accordance with the Fair Credit Reporting Act, entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example, organizations that have granted the consumer credit or with whom they have applied for credit, or entities collecting on transactions that they initiated or on judgments rendered against them, are permitted to make inquiries on their credit report. Requests for a consumers credit history remain on the personal credit report for at least two years.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs
Initial Complaint
02/04/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please assist me with my issue with Experian. Theyre just refusing to do proper reinvestigations and its really detrimental to me at this point.
Customer response
02/05/2025
I confirm that I authorized the submission of my complaint regarding Experian and that I am requesting assistance from the Better Business Bureau in resolving this matter.

My complaint concerns inaccuracies and incomplete information on my credit report, which I have detailed in my original submission. I request that Experian conduct a thorough investigation and ensure that only accurate, complete, and verifiable information is reported.

Please proceed with my complaint, and let me know if you require any further information from me. Thank you for your time and assistance.

Best regards,
******* *******

Business response
02/10/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our reinvestigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. ************************.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

********* *********
Experian Consumer Affairs
Initial Complaint
02/04/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been trying to get this matter resolved with Experian, however I have not been successful. Experian has removed all addresses from my credit report including my current address that I have been living at for 15 years. Also my current accounts are not showing up , and also companies can't run my credit because there is no address attached. I disputed addresses that did not belong to me ,instead Experian removed my two accurate addresses. on 02/04/25 , I uploaded my DL and my bank statement with my current address of 15 years. I'm in the process of trying to get qualified for a mortgage and because of Experian this process has been drawn out. I'm prepared to take civil action against Experian
Customer response
02/04/2025
Yes , I ****** ****** authorize this compliant on my own behalf.

Experian is not operating under the rules and regulations of the ****. They have violated the FCRA'S accuracy requirements because they removed my valid address that has been on my credit report for over 15 years.

Thank You ****** ******
Business response
02/12/2025
Our office recently received your correspondence ofregarding the above-mentioned consumers personal credit report.

In order to reinvestigate the consumers complaint, please forward the consumers specific disputes along with the consumers complete identification information (Social Security number, full name, current address, previous addresses in the last two years and date of birth).

Please include one copy of a government issued identification card, such as a driver's license or state ID card, etc.,and one copy of a utility bill, bank or insurance statement, etc.

Additionally, if there is information appearing on a credit report that is believed to be inaccurate or incomplete,we must have a specific dispute. Examples of specific disputes are as follows: not mine, paid in full,never delinquent or included in bankruptcy or for public record disputes: not mine, paid/satisfied, vacated or filed in error. If the status dates, amounts, balances or other specific data is incorrect, the consumer should also indicate what the correct information should be. Please specify the item or account name and number.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Senior Regulatory Affairs Associate
Experian Consumer Affairs
Customer response
02/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******
Initial Complaint
02/04/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This credit bureau erased accounts off my credit in which I gave no permission to do so! It has resulted in my credit score going from good to 0. Right now I cannot purchase a car nor loan due to this critical mistake this company has done. I have contacted them about this problem and was put on hold for over 2 hours resulting in no response. My call was sent to their main phone line after waiting the 2 hours. This is very bad communication by this business!
Customer response
02/05/2025
This company deleted all my accounts on my ********************** report without my permission making my credit score of 0! I cannot get approved of anything because I have no credit because of this mistake. It was once over 650 now 0. I have tried to use their boost to get my accounts back on my report and nothing has worked!
Business response
02/10/2025
Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We are unable to calculate and provide a credit score for the consumer because either no creditors have reported new accounts or ********************** on any existing accounts for the consumer in the past six months, or the consumer have too few open accounts for our scoring system to calculate a score.

Experian credit report contains data you contributed through Experian Boost. Sign into your
membership at **************************** to add/remove self-reported accounts. The account number
listed on your ********************************************* report is a tracking number generated by Experiannot the account
number at your bank or payee. The original creditor is the source of your self-reported data (your
bank)and the payee (the company to which you pay your bills). The recent balance and monthly
payment reflect the most recent payment amount recorded at your bank.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. **************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Thank you for bringing the consumers complaint to our attention for review. It is our policy to respond to consumer complaints swiftly and to take each complaint seriously. If you have any questions, please contact me directly for assistance.

Sincerely,

********* *********
Experian Consumer Affairs
Initial Complaint
02/04/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I reviewed my consumer report and noticed there was an inaccurate account on my ********************** report: WFBNA CARD Account Number: **************** *************************** have assumed the a vital role and have a responsibility to report a Consumer information to the best of their with Maximum Accuracy. I contacted EXPERIAN and asked them to investigate & remove the inaccurate accounts from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act and this disputed item may not appear on my credit report if it cannot be supported by any evidence of proof.
Customer response
02/04/2025

I am writing to clarify that I submitted this complaint on my own and have not engaged any third parties to handle this matter on my behalf.

My complaint is against Experian, which is reporting an account on my ********************** report that is the result of identity theft and domestic fraud. Notably, this account is only being reported by Experian, and the other credit bureaus have not included it on my report.
I sent dispute to Experian in January 2nd, 2025 and I see they still didnt open investigation.

I respectfully request that Experian remove this fraudulent account from my ********************** file, as it does not belong to me. Please let me know if any further information is required to resolve this issue.
please help to protect my consumer rights and have my credit report to be accurate.

Business response
02/11/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above mentioned consumers personal credit profile.

We are currently in the process of blocking the disputed WFBNA Card account number ****** from Mr. ************* ********************************************* report using the identity theft report he provided in his complaint.Upon completion of this process, we will provide an updated copy of Mr. ************* Experian credit report directly to her for review.

Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

Experian Consumer Affairs
Initial Complaint
02/03/2025
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To whom this my concern, I am writing to have the following information removed from my credit file, the items that I need deleted are going to be attached in a word document,I am a victim of identity theft. I have multiple accounts and inquiries that I DID NOT apply for listed on my credit report.I ask that these items be deleted so my credit report will only show accurate information. I reported the theft of my identity to the ************************ and have enclosed copies of the report, I would like these items deleted from my credit report as soon as possible.Fraudulent Accounts: NAVYFCU, ******* Fraudulent Addresses: ************************************, *********************************** Sincerely, ******* ********
Customer response
02/05/2025
I ******* ******** have authorized this complaint with the BBB and are in immediate need of your assistance. The company (credit agency) has not complied and followed FCRA laws in terms of reporting accurate information to my consumer credit report. I am requesting to have the information removed and credit report updated.
Business response
02/11/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

We store information based on identification and address information provided to us by credit grantors and providers of public records. One or more sources of information reported the address information and it is a part of the consumers credit history. If the consumer believes this information is inaccurate, they may want to contact the source of the information directly. They may contact us by phone if additional assistance is needed to determine the specific sources of particular address information on the credit report.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
02/03/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: BBB Complaint Willful ****, UCC, and Metro 2 Violations (Fraudulent ****** ** Business Card #**************)**Dear Experian Dispute Department,This is a formal complaint against Experian for reckless violations of the **** (15 U.S.C. 1681e), UCC (Uniform Commercial Code *****, *****, *****), Metro 2 guidelines, and the **** (15 U.S.C. *********) through its continued reporting of a fraudulent business account (****** ** ********************** Card #**************)** on my consumer credit file in direct violation of 15 U.S.C. 1681a(d)(2)(A)(i).Despite clear legal prohibitions, Experian persists in misreporting non-consumer business debt, commingling business and personal data in a manner that is both legally indefensible and procedurally negligent.I. SYSTEMIC ****, METRO 2 & UCC VIOLATIONS 1.**** Noncompliance (15 U.S.C. 1681s-2(b), 1681i):Experian failed to conduct a reasonable investigation, violating its duty under ******* v. TransUnion, 45 F.4th 734 (5th Cir. 2022).2.Metro 2 Compliance Failures:Conflicting Date Opened (June 1, 2022 Experian vs. June 9, 2022 TransUnion).Account Type Mismatch (Charge Account vs. ********************************************* Card).False Delinquency: Reported Late 60 Days, contradicting the record of one 30-day late (Dec 2024) (Metro 2 Field 29A).3.UCC Violations (UCC *****, *****, *****):Experian cannot verify a wet-ink signed promissory note, rendering enforcement void (In re Veal, 450 B.R. 897).4.**** Data Security Breach (16 C.F.R. 314.4):Experian failed to prevent fraudulent data contamination, violating federal Safeguards Rules.II. FORMAL DEMAND Pursuant to **** 1681i, you have 15 days to:Immediately delete ****** ** Business Card (#****************) from my credit file.Provide verification (Metro 2 Field 1-A compliance, UCC presentment proof).Certify permanent deletion under ****, UCC & ****.Failure to act will result in litigation under 15 U.S.C. 1681n, UCC *****, and FDCPA 1692e(8).
Customer response
02/03/2025
This was ******* ********** was myself Who filed this complaint with you guys I need the BBBs help its been a nightmare literally Ive did identity theft claims as well as CFPB and Im reaching out to you guys to actually help me with this situation. I just need them to correct the consumer report. its a fraudulent account. They have fraudulent billing, but they failed to validate anything. I havent seen an application. I havent seen GPS of where the application came from. I havent seen anything anything signed anything and its persistent. Violations of UCC fair credit reporting act and I know it may not have seen like I wrote this, but this has caused me to really study. The fair credit reporting act as well as the fair debt collection practices at in any applicable laws by reading the CFPBNFCRA so that I understand exactly what violations That have been committed
Customer response
02/03/2025
This was ******* ********** was myself Who filed this complaint with you guys I need the BBBs help its been a nightmare literally Ive did identity theft claims as well as CFPB and Im reaching out to you guys to actually help me with this situation. I just need them to correct the consumer report. its a fraudulent account. They have fraudulent billing, but they failed to validate anything. I havent seen an application. I havent seen GPS of where the application came from. I havent seen anything anything signed anything and its persistent. Violations of UCC fair credit reporting act and I know it may not have seen like I wrote this, but this has caused me to really study. The fair credit reporting act as well as the fair debt collection practices at in any applicable laws by reading the CFPBNFCRA so that I understand exactly what violations That have been committed
Business response
02/11/2025
Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

Our records indicate that we have not previously received this complaint from the Better Business Bureau.

At your request, we are already currently reinvestigating the disputed accounts with which you disagree with the provided CFPB complaint. In accordance with the federal ****, this investigation may take up to 30 days. Upon completion of this process, we will provide the results of our investigation directly to you.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

****** *****
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
02/02/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Experian is denying is providing my credit report, they are refusing to help me in fixing my problem. There is many information that is incorrect in my credit report with them and I'm getting denied in my things I want to apply because of them. I already made a complaint before, but they never responded in providing my free credir report, not matter how many times I call then or use their website to provide all supporting documents. It doesn't work, I'm so ****** ?? with them. I need your help so Experian can change the information.
Customer response
02/03/2025
I authorize Better Business Bureau to help me in resolving my complaint against Experian, as I stated before, Experian is refusing to provide me with my credit report and is refusing to add my personal information to make changes on it. I talked with them in the pass on phone call and told me that my SSN they have on file is 000-00-0000. That dont make sense, I'm providing them with my ITIN, as I use that, I don't have a SSN.
Business response
02/13/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We apologize for the difficulty Mr. **** encountered while attempting to obtain his credit report. Experian is committed to the protection of each consumers privacy and the security of their personal information and credit report. If he continues to have questions or concerns regarding his Experian credit report, he may contact me directly at ************ and I will assist him in any way that I can.

Also, please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report or request investigations. We are in the process of mailing a current copy of the credit report to Mr. **** for review.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you. Please contact our office if you have any questions.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
************
Customer response
02/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ******** ****
Initial Complaint
02/02/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Remove this account Navy Fedral ********************** Union collection from my credit report immediately for inaccurate reporting because if you did a proper investigation the information should be reported accurately across the board but failure to do so results in inaccurate information on consumer report therefore violating rights under 15 usc 1681s-2b of FCRA. Account numbers are different ******************************* and *************************** date of activity Transunion reports Dec.31,2024 and Experian reports March ******.High balance reporting Transunion reports ***** and Experian is reporting *****.Both report debt as charged off but no 1099-c form received.Failure to properly verify information if I had been properly verified accuracy across the board would reflect.Violation 15 usc 1681s-2b.Illegal to tie old debt to new updated address
Customer response
02/02/2025
Yes I give written permission for BBB to help me with this complaint
Business response
02/11/2025
Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with Navy FCU with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

*** *******
Senior Regulatory Affairs Associate
Experian Consumer Affairs
Initial Complaint
02/01/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
III. FORMAL COMPLAINT TO THE BETTER BUSINESS BUREAU (BBB)Better Business Bureau ******************************* ***************************************************** File a Complaint Online Re: Unethical Business Practices by Financial Institutions Dear BBB Representative,I am submitting this formal complaint against the above-listed companies for unfair and deceptive business practices, including but not limited to:? Providing false credit reporting data to consumers ? Failing to investigate and correct disputes in violation of consumer protection laws ? Engaging in predatory and misleading debt collection practices I respectfully request that the BBB document, review, and issue a public statement regarding the noncompliance of these entities.________________________________________
Customer response
02/06/2025
Dear Jasmine ****,

I am following up regarding my complaint against Experian (BBB Case # INSERT CASE NUMBER). You mentioned that additional information is needed before the BBB can proceed. However, I have already submitted:

Evidence of incorrect credit reporting by Experian.

Proof of financial harm caused by Experians failure to correct errors.

Documentation of my disputes and Experians lack of response or resolution.

?? For clarity, here is a summary of my dispute:

? Experian is inaccurately reporting fraudulent accounts and incorrect negative items totaling $5,400, despite multiple disputes.

? Experian falsely reported child support arrears of $9,232, despite proof that I have made consistent payments (attached pay stubs).

? Experians failure to investigate has led to financial damage, including:

Car repossession (see attached repo notice).

Loan denials (see attached *************** denial letter).

Harmed credit score, impacting my ability to secure housing and business credit.

?? Requested Relief from Experian via BBB:

? Immediate removal of inaccurate reporting.

? Formal acknowledgment of FCRA violations.

? Compensation for financial and emotional damages.

?? Please clarify what specific information BBB still needs to proceed. If additional documents are required, please specify so I can ensure full compliance. I am eager to resolve this matter promptly and look forward to your response.

Thank you for your time.

Sincerely,

******* ******

?? Email: ***************************

?? Phone: ************

Business response
02/11/2025
RE: ******* Bryson Complaint ID # ********
REF#: 196458472

Dear Better Business Bureau:

Our office recently received your correspondence regarding the above-mentioned consumers personal credit report.

We are currently reinvestigating the information with which the consumer disagrees. Upon completion of this process, we will provide the results of our investigation directly to the consumer.

For additional assistance, they may call the toll-free telephone number provided on their personal credit report obtained directly from Experian, or write to Experian at P.O. *************************

For information related to fraud,please visit our website at: ******************************************************.

By federal law, the consumers personal credit report must list all organizations that have requested their credit history. In accordance with the Fair Credit Reporting Act, entities who have certified to Experian that they have a permissible purpose may inquire about credit information. For example, organizations that have granted the consumer credit or with whom they have applied for credit, or entities collecting on transactions that they initiated or on judgments rendered against them, are permitted to make inquiries on their credit report. Requests for a consumers credit history remain on the personal credit report for at least two years.

Experian strives to achieve a high level of customer service for all the consumers they assist. Let me assure you that Experian takes its commitment to efficient, expeditious service seriously. Thank you for allowing me to assist you.

Sincerely,

Experian Consumer Affairs

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