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          Business Profile

          Retail Shoes

          Sneak Gallery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Shoes.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/30/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They took my money but member delivered the product. Sneak Gallery. I want my money back

          • Initial Complaint

            07/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Never received my order and was told that I couldnt be issued a refund

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I order items from this company May 4, 2024 and still has not received my items. I contacted the company and still has not refunded my money or sent the items.

          • Initial Complaint

            05/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased these items 04/07/2024 and they promised to have items delivered within 7-14 business days. I've contacted them several times with no results. I would like a FULL REFUND.

          • Initial Complaint

            05/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered two track suits from them on March 31st. Full payment has been made. It's May 22nd and I have emailed their help people roughly ten times and they keep making excuses and now won't even respond. I paid $110.00 and got nothing but a waste of time. The waste of time is worse than having $110.00 stolen from me. They are a scam company.

          • Initial Complaint

            05/14/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order on March.28.2024 Said the order would be coming its been almost months and I havent got anything I send emails and the order

          • Initial Complaint

            05/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a sweat suit from the SneakGallery website on 2.9.24.The package never arrived so I reached out on 3.9.24 where they advised they received an abundance of orders and had a hard time fulfilling orders but assured me that my order would be en route shortly.I reached out on 3.31.24 for an update and was told to expect the order within 1-2 weeks.The order was not received and on 4.6.24, I received an email with tracking details advising that my order was on the way.It is exactly one month since I received that tracking number and **** is still awaiting the package. I have been given the run around for 3 months for this order and throughout this time, I have asked multiple times to just issue a refund, only to be ignored and pacified with its on the way.I need this resolved.

          • Initial Complaint

            05/06/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I made an online purchase in mid February 2024 and as of May 5 still have not received my order. When I email I get generic responses saying that the order is on its way and issued tracking numbers only to have the item never be received by the courier.

          • Initial Complaint

            03/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On Feb 17th, 2024 I ordered a jacket from an online Company. Sneak Gallery. The total cost was $112.50. I was told it would be delivered in 2-3 weeks. I emailed at week 3, and was told it would be 2-3 weeks, Emailed again and the same responses which are generated by what seems to be an automated response. I used AfterPay to pay for the item. I have not yet received the item nor have a gotten any closer to getting the item or info on when it will actually arrive as the statement is always the same. I looked the company up on ******** and several people say they are scammers as they have been waiting on items for months. I want my items I ordered or at this point a full refund.

          • Initial Complaint

            03/15/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a Christmas gift on December 10th from the company that i did receive in time for Christmas. The issue with 1 of the items received was a large blue stain on a varsity jacket that very obvious. I sent an email to the company immediately with a picture of the item attached and they advised i didnt need to return the damage item but they would provide me only with a store credit. I then repurchased the same varsity jacket with the store credit on January 27th and never received a trqckinng number at first. Due to constant emailing i finally received a tracking number on February 21st but no shipping date or Estimated delivery. I continued emailing the company who in response had no answer and advised due to multiple orders shipment was delayed and i would be receiving a arrival date soon. I still have not received the item and the company is refusing to refund the money spent on the jacket. They keep giving credit when i keep explaining to them i will never purchase another item due to the lack of accountability when it comes to product being damaged nor received and the last email i received was that the package possibly has been lost in transit.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10731 Walker St

          Cypress, CA 90630

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          Customer Complaints Summary

          36 total complaints in the last 3 years.

          13 complaints closed in the last 12 months.

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