We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Retail Shoes

          Sneak Gallery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Shoes.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            03/04/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a jacket 12/22/2023 and I havent received it yet they say they had overwhelmed shipment issues but still havent received my jacket and its march now so I would like a refund or my jacket as soon as possible

          • Initial Complaint

            02/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for a jacket on 12/29/23 on the Sneak Gallery website, and paid for it via AfterPay. I have still not received the order or a requested refund. I have contacted the company directly on many occasions and have been told the order has been sent. I have received two different tracking numbers, one from *** and one from ***** both of which are still showing as label created, but not tracking information after that. I even contacted Afterpay to dispute the claim, but they closed it. Still no refund or product. I would just like a refund at this point. This is ridiculous! Almost two months and still nothing. I have ordered from this company in the past and did not have this experience. Very disappointed! All documents have been attached.

          • Initial Complaint

            02/09/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Purchased 6 sweatsuits Nov 22 2023 for ***** and merchandise not delivered as promised. Several emails and still no merchandise. Requested refund and still no refund

          • Initial Complaint

            02/05/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            order placed in december 2023 wrong item was sent has been impossible to get ahold of anybody in customer service, then when finally got ahold of somebody was told a refund was issued now its been almost 20 days since was told money was refunded called my bank nothing has been issued or pending so clearly the company hasnt actually refunded the money clearly a scam company

          • Initial Complaint

            02/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed a order from Sneak Gallery on January 20, ****, attempted to make contact with this company in order to receive a shipping status update with no response, since then I sent multiple emails with no response,I would like to receive either order or a refund as soon as possible..

          • Initial Complaint

            01/28/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered my son a jacket on 1/10/2024 it is 1/28/2024 and I have not received my jacket yet. When I tried contacting them I on received an auto reply but no real explanation on where is my jacket. Delivery time was 5-7 days. My order number was ******.

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I place an order with this company on November ************************************************************************ response back from my emails that I sent. This company too is a scam that takes people money and do not provide the product the promised.

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Ref Order# ****** I ordered an item from SneakGallery on 22 December 2023 and never received it. Their tracking system states the item has been ready for shipping since 1 January **** and as of today 9 January **** the item is still waiting to be shipped. I contacted the company to cancel the order and receive a refund and was denied. I have a feeling this company scammed me and possibly others.

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order on 12/20/23 for a jacket that was $135. I have sent multiple emails in regards to my order but I have not got it. I received a response with update tracking information but when I went to it there was nothing there and the tracking number was wrong. I emailed again and received no response. I would like to receive my money back at this point. I do not want the order and I do not trust this site. This site should be taken down or reported for fraud. Its a complete scam.

          • Initial Complaint

            01/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Bought sneakers on the 11/12/2023 paid with my debit card. Recently when I try to log in website is suspended. Please help me to get refund

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10731 Walker St

          Cypress, CA 90630

          Visit Website

          Customer Complaints Summary

          36 total complaints in the last 3 years.

          13 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.