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          Business Profile

          Retail Shoes

          Sneak Gallery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Retail Shoes.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/07/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On November 21, 2023 I completed a purchase through the stores online website. The total of the purchase was ******usd. The order number was #****** and confirmed. The confirmation email claimed that it would take **** days to receive the order and I understood that the company was in the midst of the Black Friday purchase rush. Ive reached out to the company on different occasions including the most recent time which was January 2, ****. I have never even received a shipping email. At this point I would prefer to just get my money back. Im no longer interested in doing business with this company.

          • Initial Complaint

            01/03/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased a pair of shoes in December 26, 2023, I received a tracking number, and as of today it is still saying "The delivery date will be provided as soon as possible." I am just looking for my merchandise to be ddelivered.

          • Initial Complaint

            12/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Placed an order November 26th. For an amount of 60$ seller doesnt communicate about the order. Havent received a tracking number or any details on the long delay.

          • Initial Complaint

            12/20/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Placed order on Black Friday back in November and still havent received item and keep getting generic messages when I reach out.

          • Initial Complaint

            12/19/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order placed: November 24, 2023 Amount Paid: $100.00 Purchased: 2 jogging suits (gray, white)I have attempted to contract them re: my order and its non-delivery. I waited after the7-10 business days. I have emailed them and sent them an IG message and no response.I have no tracking information; I have rec'd zero responses online store

          • Initial Complaint

            10/24/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered 2 items from this company back in August and I never received any tracking information and no updates on shipping

          • Initial Complaint

            10/03/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Place an order on August 24, 2023 for $108.25 for 4 T/shirts. Still havent received my order. *** asked for a refund but they are ignoring my emails. They created a label on September 26, ******************** go away. So call package hasnt been picked up by *** and is still there at the warehouse. *** asked for a refund several times because its obvious they dont have the product.

          • Initial Complaint

            09/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order on August 23, 2023, with **** day shipping. After numerous attempts to contact the customer service department, and over a month of waiting for my purchase. I still have not heard about or received my items.

          • Initial Complaint

            09/21/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for a jacket for my sons birthday on 8/24/23, his birthday is 9/22. A second order was placed for a sweatsuit to ship to my daughter in college. Original shipping timeframe was **** business days. I emailed to inquire my purchase being shipped on September 7th, 11th and 18th. Each time I received a template apologizing for the shipment delay, and notified I would recess 10% off code for my next shipment. I have yet to receive that discount code, and explanation for the delay, nor neither one of my orders have shipped out as of today, the 20th business day.

          • Initial Complaint

            05/16/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 3/10/2023 I ordered a two-pieced fleece material gold jogging suit order #****** total of $100. The items were received on 3/22/2023. Immediately upon receiving the items, I noticed they were damaged. There are stains around the hood and sleeve of the jogging suit top. And there is a snag/hole in the pants. So I emailed the company because there is no phone number to reach them. On 3/24, I received an email back saying my request was being reviewed and ***** was given as a reference. On 3/26 I submitted the form to start the return request which ***# 3EQFIHJI was given. In the email it stated the instructions would be soon sent on how to return. On 4/2 received an email from ******* stating they could start the return process and explained the *** process. I responded back on 4/2 that I had already done it and heard nothing. On 4/12, I receive an email from ********* stating that due to heavy increase in traffic response is taking longer than normal. I still never received a response and it is now beyond their 30 day window.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          10731 Walker St

          Cypress, CA 90630

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          Customer Complaints Summary

          36 total complaints in the last 3 years.

          13 complaints closed in the last 12 months.

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