Complaints

• Initial Complaint

  01/22/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We ordered blinds. They have refused a call back to set up installation since Friday when the product was delivered to them.

  

  Business response

  01/24/2025

  Our records indicate that the customer has been scheduled for installation today 1/24/25. 

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased Blinds from 3-day Blinds 6/24 and we still have not received what we have ordered. The product is not correct and one of the valances was broken and has not been repaired. We paid over $5,000 for the blinds in 3 rooms and financed with their promotional plan for 12 month. It is now January 2025 and we still do not have resolution of our concerns and missing products. They have not designated anyone to our account and only offer a ***** number to voice our concerns. Our installer has been to the house 4 times and documented our issues without resolution.

  

  Business response

  01/20/2025

  3 Day Blinds apologizes for the issues experienced with the order.  Members of our ************* Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02988555 through its completion.

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I gave a deposit of over $2532.94 in the beginning of November 2024 and my blinds were supposed to be in by December 19, 2024 every day ****** Aries- she is the lady who sold me, keeps changing my delivery dates and now she stopped answering my emails here it is January 7, 2025, and I still have no product in my home.

  

  Business response

  01/07/2025

  I see that our ************* Team is actively working on addressing the status of the order. A representative will be contacting the customer within 2 business days to discuss the order. 

  Customer response

  01/08/2025

  I keep getting the same story. Funny though that my sales consultant will not email me back - cause she knows this company takes peoples $$ then does not deliver product.  Now they say they have a reorder I have to wait another 2 weeks? Why is it a reorder if mine was not cancelled ? 

  

  Business response

  01/16/2025

  3 Day Blinds apologizes for the delay.  The order has shipped and is currently in transit with ***** to the installer.  We will continue to monitor the project through its completion on Case # CAS-02983823.

• Initial Complaint

  01/04/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I first contacted ************* about my problem on Sept. 19, 2024. The first repairman came on Sept. 25, but was unable to make any repair, so they sent another repairman. This guy decided to bring the whole unit to their shop for repair he said. When I called a week later, **************** told me that the right shade is no longer available. I called the Design Consultant ***** *******. of the problem. She came to the house on Nov 11 to help me pick the right. It was then scheduled for delivery after Christmas Day on Dec. 27. Nobody came or called me why they were unable to do the repair as scheduled. I called again ************* on Jan. 4, 2025, but they told me that the material shade did not arrive yet. They will call me when the material arrives, they promised. I know these people now very well. - THEY ARE BIG LIARS!

  

  Business response

  01/07/2025

  3 Day Blinds apologizes for the issues experienced. I see that the customer has been scheduled for 1/8/25.  We will continue to monitor case # CAS-02924268 through completion. 

  Customer response

  01/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  12/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered 4 Motorized shades from 3 day blinds on July 17 2024, they were installed on August 3rd 2024.Within a few weeks we noticed that the battery charge on the blinds getting low and tried to charge the blinds per the user guide and they would not charge. one of the blinds stopped working all together.We requested a service call and 2 weeks later a technician tried to identify the problem and he said it was the motor. He said he was going to order the new part and return to repair the blind . 2 weeks later we still hadnt heard back and we called to inquire about our claim, we then found out that the technician failed to order the parts and that they would get someone out right away. Another week passed and another blind stopped working and the technician arrived shortly after that to fix the problem. He quickly identified that two units had faulty batteries and he informed us that the other technician ordered the wrong part and he would have to put in a new request for new batteries and schedule another visit to replace the faulty batteries. It is now December 20th and we are still waiting for the repair and have not heard from the company regarding this.We have called 6 times to complain about this issue not getting resolved and have been told the same thing over and over , that they are working on it but they do not have any idea of when this will get resolved. We are now seeking 100% refund and restitution for our time.

  

  Business response

  12/26/2024

  3 Day Blinds apologizes for the issues and delays in resolving the matter.  Members of our ************* Team are reviewing the account and a Resolution Specialist will be contacting the customer within 2 business days to discuss the order. 

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my frustration with the ongoing issue regarding the repair of a battery-powered shade purchased from 3 Day Blinds in 2019. Two months ago, the shade on our most prominent window stopped working. I reached out to 3 Day Blinds and was told by a warranty representative that although the shades were out of warranty, they would still be repaired.A technician visited our home, took pictures of the motor, and ordered a replacement. However, a month later, the technician returned with the new motor, only to discover it was the wrong one. Then, two days later, I received the following email:Please be advised that the motor required to repair your Motorized Roller Shades is obsolete and no longer orderable. Therefore, a repair is not an option. As we were able to offer you a warranty repair, we cannot extend that to a warranty replacement. You may place a new order to replace your shade by contacting sales at ************ to schedule an appointment with a design consultant. There is no further action that can be taken and I will be closing your case. Thank you.Amenia N, Resolution AssociateThis email left me with no solution, and I am now left with a shade that wont retract. It is completely unacceptable that after charging me the $89 service fee for the repair, 3 Day Blinds is now refusing to fix the issue. I am also being told that I must purchase all new shades for my home to match, which is not a reasonable solution.I expect a resolution to this matter, either by repairing the shade as initially promised or by providing a fair and appropriate alternative.

  

  Business response

  12/20/2024

  3 Day Blinds apologizes for the issues the customer has experienced regarding the scheduling of the repair.  3 Day Blinds upholds it's warranty and apologizes the order is no longer covered under warranty due to the age of the order. 3 Day attempted to repair and apologizes that the manufacturer has discontinued the motor making it unrepairable. A member of our Leadership Team spoke with the customer on 12/19/24 and submitted the refun request of $89 for the repair.  Case # CAS-02960229

• Initial Complaint

  12/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Custom ordered window coverings (blinds). Product sample shown seemed thicker, higher quality than what was installed. Sample size insufficient to make good decision. Sales person lied about product value / cost by stating to the effect of "This is a lowest price I can offer without losing my job". A neighbor is a witness. After installation, it's apparent the blinds are of extremely low quality and I have been price gouged / price is not reasonable and customary for the industry by far. There are many quality problems with the blinds: Semi transparent blinds cause loss of privacy and allows shiny objects to ****** through which is unsightly. The blinds don't close correctly and take enormous effort to open and close well. Every time I try to close them even when I try slowly and carefully, they don't close correctly and leave gaps. The handles are very flimsy and flex too much. Since the material is cheap lightweight, the slightest draft causes them to move and create gaps. The contract is not reasonable and customary only allowing three days to try the blinds out. I was not afforded sufficient time to review the contract which is loaded with an unreasonable amount of fine print and jargon; the sales person failed to explain any key points of the contract such as how the customer satisfaction policy. The install appointments were also not kept as promised causing me to change my schedule due to the installer arriving at the wrong time.

  

  Business response

  12/20/2024

  3 Day Blinds apologizes for the issues experienced with their order.  We see that the customer has spoken with ************* on 12/19/24 and a service request has been entered for the installer to inspect.  The installer will be contacting the customer to schedule the inspection and will provide the report to *************.  We will continue to monitor Case #CAS-02948111 

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transactions 11/21 and was cancelled 11/22 and have yet to receive my rightful refund of $161.57

  

  Business response

  12/18/2024

  3 Day Blinds apologizes for the delay.  I see that the customer contacted ************* today and has been informed that the refund request was submitted and approved and the customer should receive within ***** business days.  We will continue to monitor through completion. 
  

  Customer response

  12/18/2024

  Ive called the 7 times and have added up I spent 3 hours 22 minutes total over the 7 calls. They kept promising me but nothing is or has been resolved 
  

  Best Regards,

  

  Business response

  12/27/2024

  3 Day Blinds apologizes for the delay.  The refund was processed on 12/18/24.  It may take 14 business days to appear on the customer's statement from their banking institution. 

• Initial Complaint

  12/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Stay away from these fraudsters who charge full price several weeks ahead of a twice-rescheduled botched install and a half-assed service only to forge my written approval upon completion. Office shades were too narrow so they took them back, living room shades are dirty and with bubbles. It's been a month and zero attempt has been made to schedule a new shades install and replace the unfit, dirty and bubbly shades. Instead, they forged my approval claiming that the shades have been installed to my satisfaction. Which is false.

  

  Business response

  12/17/2024

  3 Day Blinds apologizes for the issues experienced with the recent purchase. Members of our ************* Team are working on addressing these concerns and the Case Manager will be following up with the client to discuss the order within 2 business days. We will continue to monitor Case # CAS-02948393 through its completion. 

  Customer response

  12/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  12/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased blinds for our whole house through 3 Day Blinds. One of the blinds broke this year. I email the company for assistance. They took weeks to respond, and finally after all of that time, they sent a repair person out to fix them. Unfortunately, 3 Day Blinds never explained the problem to the repair company, so they did not have the correct part to fix the blinds. I was told that 3 Day Blinds would follow up with me when the correct part was received, but that never happened. I have emailed them multiple times since then to get any kind of update from them, but they are completely unresponsive. My emails were not rude, demanding, or impatient. I was only asking for help, and I was perfectly willing to pay for that help. Now, I'm stuck with very expensive blinds that don't work without any recourse to fix the problem except to buy more blinds from a more reputable company. I am attaching the invoice for the service request which was never completed. I have now been waiting since August 24th to get any assistance from 3 Day Blinds.

  

  Business response

  12/16/2024

  3 Day Blinds apologizes for the delay in completing the repair work.  We will follow up with the installer to see that the repair order gets scheduled as quickly as possible. We will continue to follow Case # CAS-02909197 through completion. 

  Customer response

  12/16/2024

  Hello, I appreciate the quick response from the business. However, I dont know where Case # CAS-02909197 is coming from or what it refers to. I am not willing to close this BBB case without a completed resolution, since the entire complaint is due a lack of a resolution. Thank you.

  

  Business response

  12/20/2024

  The Case Manager has been in contacted with the customer on 12/18/24 and has processed a service order for the installer to pick up the shade and send it in for repair.  We will continue to monitor the project through its completion.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩