Complaints

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 11/26/2021 I ordered ten various sizes of Designer *************************** blinds for My condo. A consultant came to my home, and I chose the brand, style and color. I was not sure what color I was going to choose for my bathrooms and informed the consultant, ************************. that I would contact him within a week or so and give him my selection. On December 6-2021 I contacted **************** gave him my color and style selection and sent him the measurements of the two windows. I also included pictures of the tape measure next to the window frame so that he could see that my measurements were accurate. **************** thanked me and stated that the two additional blinds would be added to My order. On or around 12-12-2021 The additional blinds were still not on My order. I called, texted and emailed **************** multiple times and never got a response. I contacted customer service explained the situation and was told that the problem would be resolved. I believe the customer service representative name was ******. I continued to monitor and track My order and the two additional blinds never got ordered. I called customer service countless times trying to resolve the problems with My order to no avail. I scheduled the blinds to be installed on 12-31-2021. The installer, ****** from ****** Entities arrived and did not have my two bathroom blinds. In addition to not having my bathroom blinds, five of the blinds did not have all of the pieces for the valances and one of the blinds were broken. The installer never contacted 3 day blinds. After countless emails and phone calls. I have box's of blinds in my home. They are not *************************** and 3 day blinds does not have a licensed and insured installer to install the blinds that they gave me. I have sub-par blinds partially installed. I have contacted *******'s ********** of ******** and professional licensing board. ****** Entities is inactive and there is no record of 3 day blinds or *************************** ever having a license in *******.

  

  Business response

  02/18/2022

  3 Day Blinds apologizes for the issues the client has experienced with the order. We do not sell *************************** products.  We manufacture our own 3 Day Blinds line of window treatments.  All of our installers are licensed and insured. Our ************* Team is actively working with the customer to address the concerns and we will continue to monitor the project through its completion. 

  Customer response

  02/18/2022

  Unfortunately, I do not know how to send all of the emails and texts I have had with this company. In the CC. space I stated the various problems I have encountered with 3 day Blinds. They sell you Designer Blinds and you receive sub-par, broken, missing pieces, and some blinds are too short. The bottom piece doesn't  lay flat , it stands upright because it is too short or installed incorrectly. I have asked 3 day blinds to produce documentation proofing that 3 day blinds are licensed and insured in the state of Florida. I also asked for documentation on ****** Entities asking for both a ******* license and insurance. According to The ******* *************************************** licensing, ***** Entities is "INACTIVE", meaning that are not currently licensed to operate a business in the state of *******. If a business does not have a current license, they DO NOT HAVE INSURANCE!!!!! According to Consumer Alliance there is no record of 3 day blinds/ *************************** having a current legal license to operate their business in the state of Florida. When SOMEONE can produce and email me copies of Licenses and insurance for the state of Florida we can begin to resolve the countless problems with the blinds I received. For some reason 3 day blinds is having difficulty producing these documents. But, I should feel rest assured that they meet all legal requirements. I have done my research and they are using sub-contractors that are not licensed. I am still unsure if 3 day blinds has current license and insurance for the state of Florida. I can find the license for California, I Can NOT find it for *******. On 3 day Blinds website they claim  UPON Request they will provide license #'s for all States they conduct business with. I have asked, repeatedly and my requests have either been ignored or I have been told they are in a different department and have not been able to attain them.

  

  Business response

  02/21/2022

  3 Day Blinds has been in contact with the client on 2/18/22 and has informed the client that ** does not require installers/contractors to be licensed to install window coverings. However, that said we do require any subcontractor to carry insurance and they each go through background checks, to ensure that our clients are protected.  In addition 3 Day is licensed and bonded through he CA contractors board.  We have a Resellers permit and we meet all legal requirements in the ****************. A member of our Executive Team has offered to reach out to the client should the client want to discuss this further. 

  Customer response

  02/23/2022

  ******* law does require a company ,  or sub-contractor to have a ******* license if in fact that company is representing itself as an LLC. ****** Entities does in fact represent itself as an LLC and must also carry insurance. I have not seen a ******* contractor's license nor have I seen proof of insurance. When I see and confirm that the license and insurance are legitimate, we can move forward. There are also blinds that are either installed incorrectly or they are too short. It appears to me that they were measured incorrectly by the designer who also failed to order two blinds for My bathrooms and did not order the correct valances and or complete valances. 

• Initial Complaint

  02/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We ordered Blinds and a custom set of curtains from this company in June of 2021. There were some delays due to supply chain issues, but they were able to install the shades we ordered throughout a few appointments. However, they informed us they were missing pieces to install the curtains (in August). They asked if we could leave the materials in the garage, and they would be back in 2 weeks when the part arrived. After two weeks, they showed up to an appointment (September), and still did not have the correct part. We mentioned the inconvenience of not being able to use our garage due to materials, but we were assured that the correct piece was ordered and they should be back within 3 weeks. This happened again in November and December. During this whole process there was no communication from the company, and we have had to keep a vehicle outside. one of our vehicles sustained damage from falling branches during a windstorm since it was unable to be parked in the garage due to the installation materials still being there. I finally called the company on February 4th and was told that the part was not ordered yet, and they would resolve the issue within **** business days. I heave not heard back from the company yet, and there has been no mention of any refund or restitution for the countless delays and inability for us to fully use our garage (and damage sustained due to this fact)

  

  Business response

  02/17/2022

  3 Day Blinds apologizes for the issues with the order. The order is beyond the cancellation and refund period.  The hardware has been received and the installation has been scheduled with the client for 3/4/22.  We will have a representative contact the client within 1 business day and we will continue to monitor the project through its completion. 

  Customer response

  03/07/2022

  I alloqed the complaint to be closed in good faith after 3 Day Blinds reached out and scheduled an installation appointment for Friday, March 4th.  However, on Friday afternoon, we were informed that the wrong part was delivered to the installer again, and they would reschedule.  No Timeline was given; we haven't heard officially from 3 Day Blinds in the matter, only from the installer.  

   

  Due to this fact we are requesting the complaint be re-opened as we weigh our options as consumers.

  

  Business response

  04/22/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  A member of our ******** care Team will be contacting the client within 1 business day to address these concerns and will follow the project through its completion to ensure that there are no outstanding issues. 

• Initial Complaint

  02/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid over $1500 on 1/22 for two blinds to get installed into my home for my smaller windows in my kitchen and dinning room. On 1/28 I called and requested an update and was told my order was delivered and had installation set up for 1/29. On 1/29 the installer came and advised the company ordered the wrong parts and had to send back the order. On 2/2 I called again for an update and was told they didn't get a chance to review my reorder but was going to do it then since I was on the phone. I was told that day the parts reorder would be expediated and should be received within 3-5 business days. I have now called again on 2/15 for the third time since I have placed this order with this company and was advised that the reorder that was placed on 2/02 the representative put in the wrong address and ***** sent back the order to the main office. The representative advised if I didn't not call again today my order would have continued to be in limbo. It is going on a month now and I have yet to have my installation completed with this company. I am requesting a partial refund or full refund so I may get my blinds installed with another company.

  

  Business response

  02/16/2022

  3 Day Blinds apologizes for the ongoing issues on the order. The order is beyond the point of a cancellation and refund, However, We have spoken with the client on 2/15/22 to address the concerns and will continue to monitor the project through its completion. 

  Customer response

  02/16/2022

  I do not accept the business response. I am fully aware what I was advised yesterday when I called for the third time following up on my blind installation that is now taking a month to get installed. Per my reasoning for reaching out to better business bureau I would like a cancellation or a further refund for this huge convenience that I have been consistently enduring with this company

  

  Business response

  02/18/2022

  The client has been in communication with Leadership on 2/17/22 and a resolution is expected to be reached by the end of the day 2/18/22.

  Customer response

  02/22/2022

  The business called me stating the parts were expedited and I would receive installation on 2/21 again the business has failed to reach out to me nor install the blinds on expected date. It has been a month and my blinds have yet to be installed. I will be continuing my complaints on ****** and yelp. Please process my refund asap.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩