Complaints

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  December 16, 2021 is the installation date.I paid the business the first installment of $1,339.56 on October 20, 2021 and a second installment of $1,124.15 on December 10, 2021. Both payments were completed with a credit card. The business committed to install shutters on the window of 2 rooms in my home.The installer did an inappropriate and incomplete installation in one of the rooms. It was inappropriate because the shutter does not fit the window. It is smaller than the window space. It was incomplete because the installer left some parts of the shutter on the floor. The business has not done any effort to resolve the problem. I have had contact with the company 14 times since January 2022 with out any resolution. 3Day Blinds has not provided me with an account number, order number or complaint number.

  

  Business response

  04/21/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  A member of our ************* Team is reviewing the account and will be contacting the client within 1 business day to address the concerns and will continue to monitor the project through its completion.  The case number is CAS-1210676-K1B3. 

  Customer response

  04/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************-felow
  
   
  

• Initial Complaint

  04/16/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On Saturday November 2021, 3 Day Blinds installed new plantation shutters throughout our home. One of the shutters was broken and we were told a replacement would be provided in a few weeks. I followed ** in January 2022, no response, I continued to follow **. ** April, they came to install the new shutter and they had ordered the wrong size -- we were told it would be 3-4 weeks. I've emailed them and have received no response. We have again received no response. Our order was placed on August 28, 2021 and the order number is: ******

  

  Business response

  04/18/2022

  3 Day Blinds apologizes for the delay in replacing the louvers.  We see that our ************* Team is actively working on addressing the issue and will be contacting the client within 1 business day to provide an update.  We will continue to monitor the order through its completion. 

  Customer response

  04/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution may be satisfactory to me.  They have contacted us as indicated and weve been informed that it will likely be 4-6 weeks before this is resolved.  I will wait for the business to perform the repair and, if it occurs, will consider this complaint resolved.  If not, I will be back in touch.  Thank you for your assistance in this matter, it is appreciated.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  04/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered blinds last year and no contact nor returned calls nor emails and it appears as though this Company is no longer in business They still have about $2000 our hard earned money.

  

  Business response

  04/11/2022

  3 Day Blinds apologizes for the delays in completing the installation.  We see that the client spoke with a representative today, 4/11/22, and our ************* team is actively working on addressing the concerns.  We will continue to monitor the project through its completion. 

• Initial Complaint

  04/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September of 2021, a motorized shade was installed in our living room by 3 day blinds, by Dec 2021 tech needed to replace batteries and reprogram. The tech came back soon after that for same problem. Friday April 1,the shade started moving on its own for 8 hours. Then it stopped as the batteries were dead. Had to call 3 day,which is always a day long job or more. Now I can not open my blind and if I am lucky and anyone follows through, a technician will be out in 2 to 3 weeks at their convenience..very difficult for me between medical appointments as I am being treated for a chronic cancer and a stage 4. This blind is a replacement blind.In my opinion, consumers should be warned..these blinds eat batteries. We have to purchase another 12 batteries for blind and 2 for remote,so we would like the 80D for the batteries. They keep telling us to change them..up 7feet and required a ladder and some skill. We are elderly, over 80..cannot do this. Our resolve is a new motor and an appointed time convenient for us. This is a large 4ft x 6ft stuck closed,so it is causing the entire family, Big cat included, emotional distress. I don't know how fast you work? I'm hoping,fingers crossed, for a quick resolution.Thank You ***************************

  

  Business response

  04/04/2022

  3 Day Blinds apologizes for the issues the customer has experienced with the shades. We have processed the service order request and the installer will be contacting the client within 3-5 business days to schedule the appointment to correct the issue. We will continue to monitor through completion. 

  Customer response

  04/14/2022

   at this point-nothing has been done with any of our complaints! we have been complaining to this company for nearly 2 years! blinds do not fit-gaps in between-power blind does not work-they have been out here at least 6 times for the same problem!-why does  this company have **** rating? we believe a D- would be more fitting! thank you ***************************

  

  Business response

  04/15/2022

  An installer was at the client's home on 4/13/22 to address the issues.  The installer has reported back to ************* that a reorder is necessary.  Our ************* Team is actively working on and will be contacting the client within 1 business day with an expected completion date and we will continue to monitor the project through its completion. 

  Customer response

  04/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted 3 Day Blinds in July 2021 to purchase and install rolling blinds in my home. After three measuring appointments with three separate technicians some of the blinds were installed. The blinds that were installed had large gaps and several of the blinds could not be installed because the measurements were completely off.I called and called and called the corporate Number for three Day blinds and was unable to get anyone on the phone. Finally I was able to reach ************** who refunded half of my money and promised to refund the rest if the 6th appointment didn't resolve the issue. The issue was not resolved and I called ************** many times but he disappeared. I was no longer able to get him on the phone. I was told by the installers that I had been flagged by 3 Day Blinds and that they were no longer respond to my phone calls I have had many installers in and out of ************ made racist remarks about Hispanic people, one peed on my floor after he asked if you could use my bathroom, one came in smelling of alcohol and was obviously drunk and admitted it right on the spot. I called the installer and they said he would be reprimanded. The pull down ties for my blinds were attached crisscross, they are boot marks and dents in my windowsill where the installers stepped on it with their shoes. In each of the eight visits they left my house a complete mess. They drilled into the metal around the windowsill and now there are miscellaneous holes everywhere.I am due to have my 9th visit with 3 Day Blinds on April 2, 2022 after a manager (******) responded to my negative survey. I tried to reach her this week and the number that she gave me once again goes to three Day blinds rabbit hole to nowhere. This is been a terrible experience that has gone on for 10 months and Im at my **** end. I need help.

  

  Business response

  03/31/2022

  3 Day Blinds sincerely apologizes for the ongoing issues the customer has experienced with the recent purchase.  We are reviewing the customer's account and will have a member of our Customer Team contact the client to discuss the order and come to a resolution.

  Customer response

  03/31/2022

  
  i have attempted to resolve this matter for months and it is on-going. I cannot reach anyone by phone and promises have been broken. I have damage to my property, an installer who was reeking of alcohol came to my home and other urinated on my floor when using my bathroom. ***********************, ******************* and ****** have been ineffective. I want to proceed with action by BBB. 
  

  

  Business response

  04/01/2022

  The client is scheduled for installation on 4/2/22.  We have reopened case number CAS-1180102-F4D0.  A member of our Leadership Team will be reviewing the case and will be following up with the client next week after the installation appointment.  

  Customer response

  04/22/2022

  three day Blinds has exhibited egregious behavior. They came out again for their 11th visit on April 2, 2022 and arrived with three blinds, one too big, one had a hole in it and one had bronze trim!!! 
  

  they told me that they would come out a 12th time!! They called last week and said my blinds went to the wrong address!! So now I wait.

  I called Three Day Blinds management leader ************************* twice and left messages. No answer, no return calls. This is horrific! 

   

  

  Business response

  06/02/2022

  3 Day Blinds processed the necessary reorder to resolve the customer's concerns on invoice ******.  The installation company spoke with the client on 6/1/22 and scheduled the installation for 6/10/22.  We will continue to monitor the project through its completion. 

  

  Business response

  06/14/2022

  Our records indicate we previously responded that the installation was scheduled with the client for 6/10/22.  Since that correspondence the installation did take place, but additional concerns are currently being addressed by the installer and ************* Team.  A representative will be contacting the client within 1 business day to address these concerns and we will continue to monitor the project through its completion. 

  Customer response

  06/14/2022

  This is completely unacceptable. The expert installers 3 day blinds sent have been here 3 times. They brought the wrong blinds yet again. When they were here I called ************************* 6 times. She refuses to answer and has not done so because in a previous conversation I reminded her that *********************** promised to refund my money in entirety because of this debacle. It has been a full calendar year since this began. Three day blinds has not reached out to be but continues to send me these auto generated emails. AND the expert installers say that they arent returning because it is too far for them! Help!!! I am not going away. They cant do this to a consumer. It is the height of false advertising!! I WANT MY MONEY BACK AND MY BLINDS FIXED. I DO NOT ACCEPT 3 DAY BLINDS RESPONSE.

  

  Business response

  06/14/2022

  3 Day Blinds and the customer came to an agreement regarding compensation which will be processed upon the completion of the order.  ***************** Team is actively working to address the outstanding issues to resolve the matter as quickly as possible. 

  Customer response

  06/15/2022

  I have received no response to all my many calls and messages to *************************. I have called at minimum 50 times and left messages. I haven't come to an agreement with anyone! What agreement? 3 Day Blinds is making this all up I promise you. They are a scam. 

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered shutters for my house Aug 2021. I only received part of my order when they installed them Nov 2021. They never brought or installed my kitchen shutters, the shutters in the front room are incorrect and were installed broken. I was told theyd come back the next week with them. Its now March 25, *************************************** installed them and I keep getting the runaround from a resolution specialist *************************. He kept telling me theyd call me to install and never did and now **** is ignoring my emails and calls and wont even call me or email me with any status updates. I have emailed and called but he ignores me. I spend close to $10,000.00 on these shutters. They took my money but never delivered or installed all the shutters I paid for and I cant get any resolution much less an email from ************************* the resolution specialist.

  

  Business response

  03/28/2022

  3 Day Blinds sincerely apologizes for the delays in the shutter order. We have reviewed the account and a member of our ************* team will be contacting the client within 1 business day to address the issues and we will continue to monitor the project through its completion. 

  Customer response

  03/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In May 2021, we paid for 3 Day Blinds. Over nine months, three times they have shown up with the wrong blinds or materials. Last week, for the second time, at the last minute they cancelled a scheduled appointment. Numerous phone calls and emails have failed to get the blinds or a refund.This is beyond outrageous! ******************************

  

  Business response

  03/21/2022

  3 Day Blinds apologizes for the ongoing issues with the order and with the scheduling issues.  ***************** Team is looking into the issues to address these concerns and a representative will be contacting the customer within 1 business day. It is beyond the cancellation and refund period, however we will continue to monitor the project through its completion. 

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We ordered shades and shutters on 11-11-21. We were not verbally told that the shutters would take until March and they would be made in *****. If they had, we wouldn't have ordered them. The shades: one shades for the guest bathroom was installed and the two rippled shades for the family room were installed with no cornice because the installer said it was the wrong one. We didn't notice the buckling or the terrible sewing on the bottom until he left so we sent an email to the sales person. She said she never heard of that ever happening. I was told an inspector would come out but he never did. Another installer came to put up valence again and again he said it was the wrong one. We told him as long as they keep making the wrong one, get us a different one which we relayed to 3 day blinds. After that, we never heard from 3 day blinds again, even after putting in a complaint against them through the BBB. We stopped payment at our bank and put in a dispute but because our bank didn't investigate 3 day blinds claim that the job was complete, they didn't stop payment. 3 day blinds lied several times in their answer to our bank. We are out all this money and they basically stole it because they have the money and we have defective shades with no valence.

  

  Business response

  03/01/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  The order is beyond the cancellation and refund period. However, a ************* Specialist will contact the client within 1 business day to address all outstanding issues and the valance and shade material will be addressed as covered under the warranty. We will continue to monitor the project through its completion. 

• Initial Complaint

  02/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered 8 shades from 3 Day Blinds in October 2021. I paid $4,500 and had them installed in November. One of the shades is too heavy to be used on the cord and has failed. I tried to contact this company and could never get through by phone to them. I left messages but got no response. I have had to repair the blind numerous times by myself. I would like to have someone contact me to arrange a repair or replacement so I can use the blind.

  

  Business response

  02/24/2022

  3 Day Blinds apologizes that the client has been unable to reach our ************* Team.  The blind is covered under warranty and a representative will contact the client within 1 business day to fix the shade as covered under the warranty. 

• Initial Complaint

  02/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Contracted with 3 Day blinds on 11/11/21 to purchase 5 faux wood blinds, 2.5 slats, for kitchen & living/dining in my home (Order #******) **** ******************** came for order appointment. Total cost was $1647.48 for 5 window blinds & 2 cornices.Nature of dispute is the outstanding 2nd reorder of 3 faux blinds (line 2,5,& 6) that all had horizontal gap at bottom of blinds when closed similar to a missing slate. 1st install of the blinds was 12/16/21 & during that appointment , ******************** installer, found the 3 cornices were measured too big by the ********* next #2 install date for new cornices was 1/14/22 (invoice 618335)Before 1/14, I notified customer support, ************************** about the "gap " in the 3 window blinds. ***** told me she would relay blind issue to the installer so it could be investigated @ the 1/14/22 appoint. ******************** returned to my house for 2nd install of cornices. He said ***** never told him about blind issue. While ***** was in my home, I had to reach out to another customer support **** **************************** who gave me case #*******-Y3D1. She told me to give **** that case # which I did. **** said he will report gap in the 3 blinds as a production issue (invoice646267)On 2/1/22, ************************** installer, came with the 3 blinds reorder. After he installed 2 blinds in kitchen, he saw the same gap problem. ****** measured the slats & said were cut smaller @ 2 3/8; not 2.5. I learn this week his report doesn't note slat size issue; but asked length be 1/4 longer.Called 3 Day Blinds on 2/10/22 & spoke to *************************** about not having a new blind reorder # or status. ****** said he would handle issue, but never called me back. I got a call from ************************* stating that ****** sent her a message to contact me with no explanation. Last talked to **** on 2/14/22 about install with ****** with promise to follow up. I've called **** & emailed & no reply. Asked for a manager to all customer support reps & never referred.

  

  Business response

  02/18/2022

  3 Day Blinds apologizes for the ongoing issues with the order.  We are beyond the time period to cancel and refund the order. However, our ************* Team is actively working on addressing the concerns.  A representative will be contacting the client within 1 business day to address these concerns and provide a more permanent resolution.  We will continue to monitor the project through its completion. 

  Customer response

  02/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩