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Complaint Details
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Initial Complaint
01/06/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased jewelry items that were misrepresented in their listing description and photos. Upon checkout there was no **** return option presented to me as an option. **** is an additional fee for service that had been provided as an option for previous purchases in the event I wished to return, it was not on the checkout page and there was no way to add it to my order. I proceeded with the order. When I received my order I was disappointed to find that the items I received were incorrect from the listings, the bracelet was a larger size than listed and the necklace specifically avoided photos of the china marked on the necklace and instead described the item as hallmark not recognized when its clearly stamped china. I requested a return for these reasons and have been denied by the company stating that all sales are final. Their checkout did not provide me with a return service as it had on previous purchases and the listings of the items were intentionally incorrect/deceitful. I just want to return the items and get my money back, they can resell the items to someone else.Initial Complaint
01/05/2025
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought what I was lead to believe was a Versace purse from Goodwillfinds. The description described it as a Versace purse not a Versace perfume purse. When I attempted to return it I was refused. I was asked to sends pictures of purse and purchase slip which I did. The purchase slip clearly left out the word perfume and the purse photo hid the word perfume. I was sent in return a different picture than the one on the item I bought as an excuse not to refund me my money and return the purse. Please assist me with getting my $44.99 plus $12.00 shipping fee from Goodwillfinfs. Thank you.Initial Complaint
01/05/2025
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Last Saturday I tried to buy a $370 gold ring on *************************** purchase rang up as over 3k. These additional items were in my bagI tried to search the website to cancel the order!! After several minutes I found nothing so I called my bank. They said the transaction had already posted.They gave me a customer service number. That number was a message saying send them an email which I did immediately.I got a form reply saying they would respond in 3 business days. They have finally responded and they are saying they cannot help me.This is order number GW00532809 ordered on October *******. I am 65 years old on a fixed income. I have an excellent credit rating. I pay my taxes This 3k that moved from my savings to my checking to cover this huge mistake was saved to pay my property taxes due Jan 1 2025 Please please please help me ***** ******* ************Initial Complaint
12/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this shirt as a gift. Before it arrived, I was hospitalized and didn't get out until Nov 28. When I picked up my mail from the *** store, this was not there. I've contacted the company and they have a certain time to file a complaint and I missed that because I didn't know it was not there because I was in the hospital in an induced coma for part of that time. I have nobody to collect my mail so I dod not know and contacted them as soon as I was aware of the problem. The *** suggested I contact them which I did on several levels. The last correspondence was not answered. As a medical patient with a life threatening condition, I hoped they would be compassionate but I was wrong.Initial Complaint
11/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased several items and 1 is damaged and I tried to return the item with receipt to a different store due to the fact I was out of town when I made the purchase. I will not be going to the same area again for a good while it is 3hrs away . I spend a lot of money in my town at the ** and I should be able to get a gift card for the damaged item.Business response
11/19/2024
This is about a retail return. GoodwillFinds is online only and this complaint is therefore in no way related to GoodwillFinds.Initial Complaint
10/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
date ordered 10/17/2024 Goodwill committed to send a toy ship, the millenium falcon and the accessories shown in their listing They sent the main ship and none of the accessories. I have been trying to contact them but their only contact is by mail and have never responded to any of my inquiries during the shipping process.I have previously tried to get the listing photos as evidence and they do not respond. I have only a thumbnail in my order page as proof. If they do not respond within a week, I will contact my ********** for reimbursement and fraud for a full refund.Business response
11/19/2024
*** was refunded on November 1, 2024Initial Complaint
10/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had ordered a ****** ***** sweatshirt from Goodwill Finds and it was never delivered. I had also purchased the ************** with this item. The sweatshirt was never delivered to my house through ****** Goodwill Finds customer service would not help me and was not reimbursed by thermir **************. Their ************** is a scam!!Initial Complaint
07/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a pendant on May 20th from Goodwill Finds. The order number is GWOO454415.I have not received the item, nor have I heard anything about tracking. I have tried numerous times to contact someone, to no avail. The site that I was sent to was going to charge me 5.00 to talk with someone. Ridiculous!!! It has been a nightmare. My item was $82.02.Business response
07/31/2024
An email was sent to the customer on July 24th asking for more information on the order to confirm identity. The email was never responded to. The tracking number ****** tracking 274949111551) shows a photo of the house where the item was delivered on the 24th of May. The customer did not reach out to us until 2 months later.Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned an item & still have not received my refund. Order placed 06/13/2024.Order#GWOO471328 Item ************** Handbag ***** I purchased the Return Reassurance for the price listed of 3.58 for if I was not satisfied, I could return for a refund and I followed their exact instructions for return within the 7day time frame. I returned the item in their same package through **** on 06/18/2024 Tracking# **************************.I requested my return refund be placed back on my same ********* card I made the purchase with. It says in their return policy return refunds are to be received back to the customer within 10 days and it's been past that time frame. I have also sent Goodwill Finds 3 emails regarding this issue and they have not responded back to any of them. I hope you will get this matter resolved for me by ******* my refund issued back to me from Goodwill Finds ASAP.Thank you *****************************Business response
07/18/2024
The customer has been in contact with **** which is the third party handling the return. The latest with **** is:
"Thank you for escalating the payout for order GW00471328 / customer email ****************** to my attention! In further investigating, I do see that our team had attempted to issue a Direct Deposit payout issuance to the customer's requested account details.
Unfortunately, it seems that the latest attempts to issue the payout via ACH direct deposit have failed and the funds were returned to ****** account. I've attached a copy of the transaction record from our account for your visibility,with most of the customer's account details redacted for security purposes.
In an effort to best assist on this case, I've more immediately taken the case from my team and will be following up with the customer to clarify if the account details provided were accurate, or if there is an alternate payout destination we can attempt to use to ensure the payout funds are issued to the customer successfully."This is outside of GoodwillFinds hands
Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 22, 2024, I purchased two items from Goodwillfinds online store, it was a 10kt gold necklace and ring. When the items were received, the description was not as described in the online store, so I paid for the **** Assurance; in which you can return your items within seven days. My order number was, GW00455536, my purchase total was $123.38. I paid the shipping return fee for the items within the seven days and sent confirmation to **** Assurance June 2nd. I was informed it would take 24-48hrs for processing, but if I used Venmo it would only take 1hr, which I did provide my Venmo information. I sent several emails since then and to this day, I still have not received my refund. Upon receiving an email from ****, my refund was significantly discounted to $104.76, even though I paid for the return back to them. Hi *****, We have received the returned item(s) and are happy to confirm that they are eligible for return. Please find below the details of your refund:Issue ID: ******************* Order Number: GW00455536 **************** ID: ************************* Returned item(s)Item Price Discounts Quantity 10k Yellow Gold Diamond Accent Double Open Heart Fine Chain Pendant Necklace 1.3g $49.99 USD $10.15 USD 1 10k Yellow Gold ****************** Accent Ring 1.9g $73.09 USD $14.85 USD 1 Item(s) subtotal $98.08 USD Tax $7.74 USD Return Shipping Protection -$1.06 USD Return Shipping $0.00 USD Transaction Fee We are happy to assist with any refund issues.Sincerely,The **** Team ****, ********************************************** Most Recent Order Order number: GW00455536 Status: Completed Placed: 5/22/24 Total: USD $123.38Business response
07/18/2024
The below email was sent to the *** on June 20th:
"Dear *****,
Thank you for your response.
I can confirm that your items were returned to **** and not to GoodwillFinds. Therefore, we do not have possession of your returned items and would not be able to issue a refund as it will have to come from the **** Team directly.
We connected with **** regarding your refund, and it was brought to our attention that they have requested an alternative payment method from you such as an ACH account, a PayPal account, or a Tremendous virtual **** gift card due to the failed attempt through Venmo.
It was also confirmed that **** was advising you on June 17th that they are unable to provide a refund via a mail-in check which you had inquired about.
As such, you have the above payout options that they are able to offer for you to receive your refund, and at this time, they are awaiting your direct response for an updated payout destination since June 18th.
In this instance, we encourage you to respond to the **** Team so you may receive your refund accordingly.
I trust this information was helpful. Have a great day ahead.
Sincerely,
********
GoodwillFinds *****************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
59 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
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