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          Whatsapp Inc.

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/03/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Finally ran into some new people on Whatsapp, and I had gotten an explaination back in 2014 as far as encryption, I suppose the privacy issues that had been leaked on NPR and ******************* **** ********* were pretty interesting, but way out of my league at the time. I hadn't even bought a PlayStation before from GameStop at the time and I was homeless for about 6 years. So as Instagram and Whatsapp were introduced, and I remember hearing about the press conferences at the time, it sounded really exciting but the news was discrediting ****'s big achievement claims. I wasn't using ******** very much, just had started meeting old classmates online, and I wasn't online dating either.It turns out that I ran into a few hacks by this time, so Yahoo! was an issue, and I was notified via email and there was press conferences about it. But I don't remember major news about ********. I was asked to stick with private messaging early. I really didn't need Whatsapp for about 5 years after the service came out. There was some criticism to go and make friends, and then I did, but not via ******** directly.I get alerts from Norton.com as a subuscriber so I need to go in and check to see what is happening, including identity theft. Had IDs stolen in Downtown *********** but not sold. Ran into a few celebrities from Marvel and DC today in ********* that warned me about getting a residence in ***********, said it would be tough in Los Angeles County, so I believe what I've seen but that's about it. I may have been hacked this year, and I didn't use Whatsapp very much at all in 2021-2022 so it didn't make a difference to me at all.I've been told to contact *************************** on Instagram. I thought she was hot but had not idea she switched from the Democrats to the Republican Party in 2010. She must have been paid off. I'm not sticking around ********* and picking up residency anymore, not after being professional sought after for Domestic Spying which doesn't involve hacks

          • Initial Complaint

            01/24/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Explained in the pdf document

          • Initial Complaint

            12/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Explained in the Word Document

          • Initial Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My daughter's What'**** account was hacked using a ****** Voice phone number. The scammer hacked my daughter's WhatsApp account and used her account (to include her profile picture) to contact people in her contact list asking for help. The scammer entered the conversations as if it was still my daughter. I found out about it when a family member reached out to me and said they had been receiving weird messages from my daughter. Then other family members began to get weird messages as well. When we tried to login to WhatsApp on my daughter's phone, she had been logged out. When we tried to login again, it said that the number was being used on a different device. We were unable to recover the account, or the ****** Voice number. Whatsapp has been contacted through a form on their site but we haven't heard anything back. I responded to the hacker/scammer letting them know they had hacked a child's account and were being reported to all legal authorities possible. They then became aggressive, and stated that they had purchased the number online and that if we wanted to recover it we would have to pay them for it. (This was clearly not accurate as they had been messaging multiple people from my daughter's WhatsApp account and posing as her.) I have blocked and reported the account, and have instructed everyone I know to do the same. However, until they see my message and do so, not only is my daughter's personal information now compromised but theirs is as well. This hacker/scammer will have access to all of her chat threads to include chat histories, and all of her WhatsApp contacts. They will have access to personal information, photos, and the personal details from chat histories with all of her contacts as well. This is not only a legal concern, but a safety issue as well and a huge stain (in my opinion) on both ****** and WhatsApps security and safety practices.

          • Initial Complaint

            11/28/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            In mid-October while we were traveling in Europe, someone hacked my ******** account and apparently posted something inappropriate. Nobody has actually shared the content with us. In an obviously computer generated letter, ******** simply described it as being "against community standards" and said they would shut down my account. They said I had a month to request a review. I did that immediately. Within an hour I got another form letter from ******** saying my request had been denied and that my account would be permanently closed. Subsequently and without warning our Instagram and WhatsApp accounts were closed too! This created an immediate hardship as we were using these accounts for communication during our travels. Also, as I've done on previous trips, I was creating a daily travelogue which was being followed by 200+ friends and family. Not only did those stop but 13 years worth of similar travelogues and all of my contact information have been lost forever! In all of this we have been unable to communicate directly with a person!

          • Initial Complaint

            10/25/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            My account under phone number ************ was suddenly deactivated "due to spam" - I had only one direct message with an acquaintance totaling 4 lines of messages.

          • Initial Complaint

            10/18/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I logged into use my Whatsapp account and there was a message that my number was banned. I didn't receive any notice before or message before or any warning or reason as to why my number was banned. I would like to know what did I do that caused my number to be banned.

          • Initial Complaint

            10/11/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            My humble request to you Whatsapp please, unbanned my Whatsapp it's my official Whatsapp number so my friends, family, are unable to contact me it's huge problem for me I hope you will understand me.Please unbanned my Whatsapp account immediately.Thank you.

          • Initial Complaint

            10/05/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Emailed whats app dozens times no reply theu disabled my account im 100 percent sure if was an error i have not posted anything against rules ever ! Cannot reset ky account with phone number says yse different number i dont have different mumber asked them Please review. No answer over 2 werks

          • Initial Complaint

            09/13/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My ******** was hacked and now I cant access Whats app. I use this to communicate with my co workers. I need my account back. What do I need to do?

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          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1601 Willow Rd

          Menlo Park, CA 94025

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          Customer Complaints Summary

          166 total complaints in the last 3 years.

          61 complaints closed in the last 12 months.

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