Tax Return Preparation
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Complaint Details
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Initial Complaint
11/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I hired this attorney after watching an interview with **** *****. I paid a retainer of $21,750 for tax consultation and financial planning and was excited to have an advocate. When handed off to staff, I started getting put off and never received the assistance I contracted. When the deadline for filing my taxes loomed, I got more nervous, then asked for a refund to find another tax consultant. At this point, I never received another communique. They completely scammed me out of that retainer.Business response
12/01/2023
Our records show that we need to discuss this matter with the client. Please have him return our call at the number left in a voicemailCustomer response
12/01/2023
This company requesting a return call to a voice message is clearly a canned response from smart lawyers who postpone and avoid contact hoping statutes of limitations will pass. I never received any such voicemail, and they do not return my calls. They may send me an email at **************** or simply mail me a check at *********************************. I will then retract my complaint of fraud when I am reimbursed. Thank you for your assistance.Business response
08/15/2024
I apologize for your experience with our company. I will definitely review your case and see what the issue is. I will make sure to get answers for you and follow up with you.
Customer response
08/15/2024
This is the first lame response from this company in over a year and a half. They are lawyers and skilled at delaying. My complaint remains that they took my fee, delayed service till after the credit card 90 day return policy, then avoided service completely and left me to deal with the *** on my own at the last minute.Initial Complaint
09/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
****************** fraudulently represents his services, collects the fee for his fraudulent services upfront from unsuspecting clients, and then does not deliver the services as expected. MULTIPLE attempts have been made to contact ******************** office for a refund, but to no avail. The last person I was able to contact via email in ******************** office is a man by the name of ******************************* and he has also stopped responding to my emails. **************** and his partner ***************************** have been convicted of tax fraud schemes in the past on both the federal and state levels as evidenced by numerous publications on the internet. Unfortunately I did not find this out until after the fact. Trying to communicate with them is absolutely ridiculous and all potential clients need to be aware of what theyre getting into with these people. I would like them to refund the $1500 and I will consider this matter resolved.Business response
10/04/2023
This client elected to charge back his fee in May 2023. If he did not receive the funds from his bank, he will need to address this matter with his bank.Initial Complaint
08/31/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
The business signed an agreement in 2022 to provide ****************** and was paid over $11,000 to provide said services. However, the attorney(s) assigned to the case has failed to make any satisfactory progress on the case and has repeatedly failed to return my phone calls requesting an update and next steps in the case. The last email correspondence I have received from them was over a month ago. Meanwhile, I have done everything I can possibly do to stay in contact with them and uphold my end of the agreement. I have paid all of their requested legal fees upfront and have submitted all requesting documents in a timely manner.Business response
09/11/2023
We have assigned this matter to a member of our executive team to review this client's file and reach out to them to discuss options for resolution.Customer response
01/04/2024
The business signed an agreement in 2022 to provide legal tax services and was paid over $11,000 up front to provide said services. However, they have completely failed to honor that agreement. They have repeatedly failed to return my phone calls and emails requesting an update and to discuss why the services have not been completed. It has been almost two years and they still cannot provide me with any proof that they have done even the slightest of work on the case. Meanwhile, I have done everything I can possibly do to stay in frequent contact with them and uphold my end of the agreement. I have paid all of their requested legal fees up front and have submitted all requested documents in a timely manner. This company took my money and has been running ever since. Every time I call their office I am met with the same worn out apologies and empty promises to have someone call me back. This business is a complete scam and should be shut down. Again, their has been absolutely NO satisfactory progress made on my case and I demand a complete refund.Business response
08/14/2024
I apologize this has been your experience with us. I will definitely look into your case to gather more information and have all issues resolved.
Initial Complaint
07/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have been charged over $9,000.00 for business tax assistance and have not received anything. In fact I am unable to contact the gentlemen I initially work with (***********************).Business response
07/21/2023
We have attempted to reach out to this client to discuss their concerns and have been unable to reach them. Please have them return our call or email at the contact information left in the voicemail or email.Initial Complaint
05/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I reached out to GATL LLC run by *************************. I was then contacted by *********************** of *********** Relief LLC according to my credit card statement when the transaction ran for $850 on February 20th 2023. After documentation was signed *********************** completely ghosted, would not respond to texts, phone calls, or return my voicemail. After no contact on April 3rd I was contacted by **************** of ******** *** Services who said she was my case worker and that they were still waiting on the *** for documents request to be fulfilled so the could begin work. The tax deadline was missed. They claimed to have filed an extension with the *** on my behalf but stated there was no way to provide any confirmation that this had be done and just to save their email as proof. On May 6th I emailed ***** declaring I was cutting ties and requesting a refund. May 8th she responded for the first time requesting the required information that would have been needed to file my return. No one prior to this point had anyone requested any relevant tax from other than my EIN. After my dissatisfaction became apparent *********************** resurrected from the dead and called me. His attitude was the typical you're a problem client, we have always been here to help you blah blah blah. He actually went as far as to say that I had his cell phone since the beginning and if I had and questions I should have just called him .... He had no response to screenshot I send him of the missed calls he never accepted from months earlier. TLDR: This is a shell game of LLCs, you will never see any work produced for your money. I have reported them to the *** and have been in contact with state and local authorities both law enforcement an regulatory.Business response
05/30/2023
We are unable to locate a client by this name.Customer response
05/30/2023
I have receipts, this company uses at least two other LLCs to cover tracksBusiness response
06/02/2023
We do not have a record of a client by this name in our database. It appears this client may have ** confused with another company. If this is in fact a client, please have them provide a case number, a copy of an invoice or some documentation that will allow us to locate them in our database.Customer response
06/10/2023
This can't be proven because the website Getataxlawyer.com is used to create leads. Those leads are then farmed out to other shade tree LLC's in my case the payment was made to *********** Relief LLC who go my information from GetaTaxLawyer.com and *********************** claimed to work for *************************. I was later contacted by ******** Tax Relief LLC (which ************************* appears have ties to as well as *************************) who I was told would handle my case and never asked for compensation to handle my case.
From my experience, Getataxlawyer.com doesn't work with clients directly they just give leads to other LLCs so they can legally say that I am not their client after things go south and the figure out they are getting scammed. The fact remains this is the beginning of the scam. While this may not be the legal entity that owes me a refund it is the start of this operation's sales funnel.
I don't put faith in the BBB to resolve this claim that's what I have all ready filed numerous reports with appropriate state and federal agencies.
Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It all started when we found out we needed someone new to file our tax this year for our personal and business. I had found this company GATL Get a Tax Lawyer. It sounded really good. We pay the fee and agreed to go with them. They seem very nice. They gave us a list of all the things that they needed. It was very extensive which is fine. We want the taxes done thoroughly and correct. By March 9, I had given them everything that I had that they need. April 4 I sent them the updated version of my ****. The first one was incorrect,. Been waiting patiently for a response. Giving them some time of course. Tax day came and gone. The only reply that I got from them was April 4 that they received the second ****. They said they would be getting in touch with ** soon. It is now May 4.I have texted many times. Emailed many times. Called many times our contact guy, No answer nothing. Last Friday I called their customer service. And the very nice man answered and said he would get back to us..He said that our extension was filed. And that he would call ** right back. I have continued to called and texted emails only talk to that one person on the phone last Friday. No one has give me an answer. I dont know whats going on and I dont know if the extension has really been done. I have no proof of an extension. I know nothing. I worry that I fell for a scam. Ive been sick over this. Can you help you me? Im sorry for my dyslexia. Its very hard for me to write important things. I simply dont know what to do. Do I need to find somebody else to do my taxes? Please help me. ??Business response
05/10/2023
We have asked our third party mediator to reach out to the consumer.Customer response
05/11/2023
I need more information please. I certainly dont wanna make any company look bad. But with no one being able to tell me anything from the company for all this time, what do I do? I dont know whats happening. I dont know if this is for real. I dont know if I need to find somebody else to do my taxes? If yall need more time to do things and an extension is made, theres no problem. Someone just need to tell me. Almost 2 months without an answer is really hard.Business response
05/16/2023
A member of our executive team will be reaching out to this client tomorrow to discuss her concerns and options for resolutionCustomer response
05/19/2023
until this is resolved, I cannot close the Better Business Bureau complaint
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Like many others have reported, I paid for service, completed the power of attorney while on the phone with ******************* from Get A Tax Lawyer, and have been ghosted since.Countless calls, left voicemails, emails, no return.Leading up til April 18th they were still calling me as if I were a prospective client vs a paying one going through a tax cycle.100% a scam.Business response
05/10/2023
We have asked our third party mediator to reach out to the consumer.Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As a result of having an incompetent CPA file my 2021 tax return I turned to **** after hearing a high profile social media personality interview *************************. The **** reps made a convincing argument that they could help me with future tax filings. My service agreement with **** was signed and dated: 7/8/2022. Payment for services was executed on a monthly basis: 8/28/2022. $486.68/mo for a total of $5300.The Scope of Agreement included: Review of Agency(s)' master tax files... and Forensic examination of all relevant tax records....Upon completion of said examination, **** shall provide to client a full and complete analysis of exact scope... The only thing **** did in the last 9 months was submit a form to the *** and request that my company entity get changed from an S-Corp to a C-Corp. This resulted in the *** declining the request. I just received notification from the *** last week - after 9 months of hearing nothing from **** and not being able to discuss the case because no one at the company was available.In my opinion: I performed on the service agreement according to the scope of work. **** did not.I paid monthly for service and **** stonewalled me. I could not reach people to get updates, discuss what was going on, or weigh in on whether my case was getting handled correctly. The end result of putting my trust in this company of tax lawyers is: I paid for non-performance on a service contract drawn up by tax lawyers. No effort by **** was made to resolve this issue. I can't reach anyone at the company to discuss the matter.I am requesting full reimbursement for lack of performance and breach of trust by legal professionals. Thank you.Business response
04/21/2023
We have reviewed this client's file and have assigned it to a member of our management team to reach out to her and discuss her concerns and options for resolution.Customer response
04/21/2023
The response to this complaint is not resolution. It is typical of a company that took money up front and did not perform on a service agreement. After 9 months, how much longer does GATL need to resolve this case? Nothing short of resolution by full refund will be acceptable.Business response
04/25/2023
We are in the process of reviewing the client's file and will be in touch later this week to discuss resolution options. As the client used a third party lender to cover the fees, there are contractual restrictions on our ability to credit or refund the client's account and we may have to connect this client with the lender directly to address her concerns.Customer response
04/27/2023
Please provide resolution options. In fact, tomorrow another payment will be made. GATL has not provided a product per the service agreement. Delay tactics and placating communication is not resolution. It is a reflection of abysmal business conduct. I've been a patient consumer - a responsible consumer who performed in good faith on a service agreement. Now, I'm asking your company to step up and make this failed business agreement (on your part) right and good. What is preventing this from happening in a timely manner?Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid them $2000 back in July. They were so nice and helpful until I gave them my money. I have called close to 100x since then. I always get the run around and never a call backBusiness response
04/04/2023
We are in the process of reaching out to this client to discuss their concerns and options for resolutionInitial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I spent $10,950 to Get A Tax Lawyer and they can not prove that they have done any of the work they have been paid to do.Business response
04/04/2023
Our records show that we are in communication with this client and working to prepare his returns which are required for resolution of his tax issues. We will follow up with him directly.
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Customer Complaints Summary
36 total complaints in the last 3 years.
2 complaints closed in the last 12 months.
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