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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Today, 6/28/23, I received a letter in the mail that was threatening and misleading (attached). It had the telltale **** of a scam ("urgency") by saying I had only 10 days to respond, and "***failure to respond***" [in bold] would result in unreasonable interest to accrue or penalties. They list every major bank that they imply may be after you, and you can only see that the letter is from Debt Advisors of America in the small print at the bottom not on a return address on the envelope or the letter's header. On the BBB site, I see I am logging the 25th complaint against this same company for the same tactic. Please make sure they not only take me off their and their affiliates' contact list, but cease and desist with these misleading scare tactics. They are obviously preying on people of all kinds, most abhorrently, those who take their threats at face value. BBB, please take note and decrease your rating of them. Horrible "business" and potentially dangerous practices.
Business response
06/29/2023
Hello **************,
I can confirm that we have successfully removed your name from our mailing list. You will not receive any future mail from our company. If you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you,*************************
Operations Manager
Initial Complaint
04/25/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
04/25/23 I am filing a compliant against this company as I received a letter from them that was framed in a predatory manner. The letter started off with demanding I call them within 10 days notice, had a failure to respond section that inferred I would be penalized if I did not reach out, and was framed as a collections letter. Additionally, I called their hotline to get more information and the woman was unable to tell me what services their company provided. I am submitting a complaint because I am worried this company will prey on people who are unable to determine this is a fraudulent letter. Who believe they do not have a choice in moving forward with this company. I am hoping that someone reaches out to their leadership and orders them to remove this unfair tactic.Business response
04/26/2023
Hello,
Thank you for reaching out. I am very sorry to hear that you were dissatisfied with receiving our offer.
I have confirmed that you have been removed from all future mailing lists, and that you have been placed in our Do Not Contact database.
We have many different offerings that provide relief to people suffering from dealing with High-Interest Debt. We have helped tens of thousands of customers. Everything we do is legal, compliant and ethical.
Please rest assured that you will not receive future offerings for our services.
If you have any other questions or concerns, please do not hesitate to contact me directly at the contact information below.
Thank you,
*************************************;***************************
**************
Initial Complaint
02/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
This business sent a letter to defraud me on money by using scare tactics to get me to pay off debt with them, that I do not have. I called to find out more about this scam and the person who answered the phone tried to manipulate me into signing up for a program I dont need because i dont have the debt he claimed I did. This company preys on the less educated or people who may not speak english well or elderly by using fear tactics. This is unethical, possibly illegal. I will send this to my lawyer as well.Business response
02/18/2023
Hello *******,
I am sorry to hear that you are upset with your experience with our company. I would like to set up a time to speak with you further to address your concnerns. My direct line is ************** and my email is ***************************.
Thank you,
******
Initial Complaint
01/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I just recently have been wanting to research a debt solution company as ******************** but was contacted by Debt Advisors of America. The process was very quick and very uneasy. I now am skeptical of leaving my account information with this company after reading the reviews. I was told Im perfect information and never received a welcome letter or a statement of my monthly payment. The advisor was simply rude and trying to get into ********************. I felt uncomfortable and want to withdraw my application.Business response
01/20/2023
Thank you for reaching out regarding your concerns. I am very sorry to hear of your concerns regarding your interaction with one of our agents. We pride ourselves in having excellent customer service and quality assurance. I have reached out to you by phone to address your concerns further. Please call me back at your convenience. My direct line is **************. Thank you!
*************************
Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
They're sending out threatening letters to non-customers. This is fraud. I have no business with this company. They list pretty much every major bank and credit card company in the world, so if you've ever been a day late on any payment from any of those companies, these vultures see you as a mark. They try to scare me with "failure to respond" - which is fraud. These people cannot charge me interest on debt I have with any creditors, yet that's how they're making it seem. I'm sure lots of people fall prey to these predators, but I'm not one of them. These criminals must be stopped.Business response
08/23/2022
Hello Mr. *************
I can confirm that we have successfully removed your name from our mailing list. You will not receive any future mail from our company. If you have any further questions or concerns, please do not hesitate to reach out to me directly.
Thank you,
****** ******
Operations Manager
kendra@contactdaa.com
************
Customer response
08/23/2022
Their response only applies to me. They need to immediately stop sending letters like the one I received to ANYONE. This is deceitful and unacceptable behavior. They’re trying to defraud people. This must stop immediately.Business response
08/25/2022
Thank you for the additional feedback. Our company follows all regulations to ensure we are fully compliant with our communications. We understand you are not interested in our services, and we have successfully removed you from our mailing list. Everyone who receives the offer has the same opportunity to learn more about the options we have to offer or opt-out of future correspondence.Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received mail listing the names of credit card companies promising interest and penalties if I failed to contact the company within 10 days. This company is trying to intimidate at risk people into paying them fees for risky services. Please discontinue this predatory and misleading advertising for all customers.Business response
06/23/2022
Hello,
Thank you for reaching out. We are sorry to hear that you are not interested in our services. I have confirmed that you have been permanently removed from our mailing list. This will not stop you from receiving similar offers from other companies, but you will not receive any further offers from Debt Advisors of America.
If you have any further questions, please feel free to contact me directly. ********************* or **************.
Thank you!
*************************
Operations Manager
Debt Advisors of America
Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a letter with false debt on it asking me to call a number. There is no address or company info. I have checking 3 credit agencies and confirmed there is no debt as listed. I believe this to be a scamBusiness response
06/07/2022
**********,
Thank you for reaching out. I understand you are not interested in our services at this time.
I have confirmed that you are removed from our mailing list. If you need anything further, please do not hesitate to contact me.
Thank you,
****** Becker
Operations Manager
Debt Advisors of America
*************
***************************
Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company has called me multiple times after I stated to them that I do not wish to do business with them.Business response
05/16/2022
Hello **************,
Per your request earlier today with one of our agents, you have been placed on our "Do not contact" list. If you have any further questions, please do not hesitate to contact me directly at ***************************.
Thank you for reaching out.
Kind Regards,
*************************Operations Manager
************ or ***************************
***************************
Customer response
05/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people keep sending mail to my home address with false information about high credit card balances. They try to make it look like I'm in trouble, I am asking for an immediate response, etc. Other family members (My boyfriend, children) see's my mail and misinterpret these scare tactics of this company. I will not call the number to tell them to stop, because then they'll think I'm "responding" to their offer. I DO NOT WISH TO RECIEVE any mail from this predatory group, and I don't know how they have my address. This is deception at its worst. I want it reported and I want them to cease and desist all communications. All mail needs to stop immediately coming to my home. This business is causing mental stress, family arguments and high anxiety. NO MORE MAIL FROM THIS GROUP. Thank you BBB! The document attached is tape together because it was following a misinterpretation of a family member. I need a STAT response from this company, to stop all mail today.Business response
04/20/2022
Hello **************,
Thank you for providing the information. I have been able to confirm that you have been removed from our mailing list, you will not receive further notices from our company. Please note you may continue to receive notifications from other companies with similar offers. I am sorry that our programs cannot be of service to you right now, but we are always here to help if anything changes in the future. Thank you!
****** Becker
Operations Manager
Debt Advisors of America
Initial Complaint
04/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Received mailing from Debt Collectors of America April 7, 2022.The notice is dangerously deceiving in making it seem as if a significant past debt is owed with credit card company names at the top of the letter, words and phrases such as ************************* "**Failure to Respond**, "interest accruing", and "penalties may accrue". It also states "it is important for you to contact our firm...within 10 days of this notice".ONLY at the bottom in fins print does it clarify what company this is as "Debt Collectors of America" and that it is not an offer from any creditor or lender. I have sent an email 4/8/2022 after finding their email from their website by googling their company; I have asked that they remove me from all contact lists they have me on. I am reporting this to BBB for informational purposes so you may initiate an investigation on their deceiving practices for the protection of others who may not understand this letter is a marketing ploy and not a legitimate notice on debt owed. Thank you.Business response
04/12/2022
Hello ********************,
Thank you for reaching out, and for your feedback. Since you've provided a copy of the letter, we have all the information needed in order to remove you from our mailing list.
I am sorry to hear our services cannot be of assistance at this time, your request to be removed has been completed.
If you need anything further, please do not hesitate to contact me directly.
Kind Regards,****** Becker
************
***************************
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Get a QuoteCustomer Complaints Summary
44 total complaints in the last 3 years.
17 complaints closed in the last 12 months.
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