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          Business Profile

          Apps

          NeoBod

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Apps.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/31/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            December 28 2023 neobod took $19.99 off my PayPal card without my permission. I don't kno who they are or how they got my card number. Unauthorized transaction and they don't answer the phone number I have gotten from you at all. I just want my money back to my PayPal account which is email ********************* thankyou

          • Initial Complaint

            12/31/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I don't even know how this business got any of my information and I have been trying to get it canceled for months. I have sent emails to the company requesting cancelation since I never received or used any service or items or am I even aware what this company even does. They continue to take $20. A month out of my bank account and I am so tired of it. It needs to stop now!

          • Initial Complaint

            12/11/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This app is charging me since July 2023 without my permission for a subscription I never set up.

          • Initial Complaint

            12/04/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Charges on bank card was an unauthorized transaction and I seek a refund to my account as restitution.

          • Initial Complaint

            11/03/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Neobod has been charging my debit card $19.99 a month since September 2021 and it is now November 2023, they have taken over $500 dollars from me. I have never downloaded this app, I have no history of starting a subscription. I cant find the subscription on my ****** account to cancel it. ****************** must have gotten my debit card information and has been charging my card without my consent for 2 years. I tried calling their customer service number but was not able to get through to anyone. I am going to call my bank tomorrow and hope they can stop this charge from occurring again. After reading all these other complaints, I hope there is something more that can be done about this. I want my money refunded. I never signed up for this subscription.

          • Initial Complaint

            10/18/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They obtained my bank card without my knowledge. There has been 15 months of unauthorized payments beginning August 2022. I have spoken with the merchant and they agreed to a refund. They send me emails confirming a refund but it is not showing up on my account. Amount owing to me is $450.00 CAN

          • Initial Complaint

            09/22/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I just noticed For the last 2 years I've had this charge of $19.99 on my Indigo Platinum Mastercard from a transaction labeled BNBNEOBODORDERS.COM. I have No Idea where this charge came from. Nor did I authorize this charge. I'm not sure what to do about getting rid of it. I've called the number provided under the charge, which is ************** and its a customer service number that places you on hold for I'm sure as long as you can hold the line playing this horrible elevator music. Please help because this company has taken over $500 from me and it could be more.

          • Initial Complaint

            09/19/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Originally signed up for the program, and didnt get any results as advertised, so canceled or so I thought, have been constantly charged monthly for products and services that Ive not been receiving, and wasnt even aware of them continuing to charge me monthly.

          • Initial Complaint

            09/12/2023

            Complaint Type:
            Product Issues
            Status:
            Resolved
            A reoccurring charge of ***** was noticed. Called the company to see what it was. It is an app that I have never heard of or subscribed too. I asked for them to cancel and refund amount. She said she could only refund current charge and would cancel. The charge was refunded but reappeared the next month. Attempting to contact again. Want this canceled and no further charges to appear.

            Customer response

            09/25/2023


            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

            Regards,

            *********************

             

          • Initial Complaint

            09/10/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I was billed $19.99 by this company but have never heard of them before. I'm looking to have the charge reversed.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          San Diego, CA 92139-3972

          Visit Website
          (844) 973-1336

          Customer Complaints Summary

          456 total complaints in the last 3 years.

          22 complaints closed in the last 12 months.

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          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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