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          NeoBod

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/23/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            This is a fitness app I never downloaded I never agreed to I don't know how they got my information and being almost 80 years old I really would never use a fitness app or even think about it I'm happy just to get up every day.I noticed this cuz I thought it was a movie charge cuz that's the price 1999 but then it showed up again and I pursued it and it is not ******* I got the lady to cancel it but she would offer no help for a refund if I downloaded an app it would be on my phone it's not

          • Initial Complaint

            02/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Discover sent me an alert due to a name change from My-Fitness-Ordertoday.Co to Mobile-Fitness-App. I called the number Discover gave me ************ and it was a service use by the company billing me named Neobod. I typed in Neobod to go to their website and seen your site popup showing complaints against them. I did not sign up for their service and don't know how they got my CC number and how they would have known my 3 digit security code. I should have been looking over my statements better. I am uploading 5 statements if they all don't go through you should get at lease 2. Billing dates they use to bill me are 8/13/23 $19.99, 9/12/23 $19.99, 10/12/23 $19.99, 11/11/23 $19.99 and 12/11/23 $19.99 Thank you for your help and please advise if you need more info from me.

          • Initial Complaint

            02/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On February 5th this company charged me $19.99 without my permission or knowledge for a mobile fitness app. It came directly out of my disability account card, direct express. They say they are going to refund and cancel but its horrible that i am going through all this and especially how difficult it was in tracking them down.

          • Initial Complaint

            01/31/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            Company Neobod (listed on my credit card bill as PXNFO charged us without consent for $19.99/month since May 2022.

          • Initial Complaint

            01/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            NEOBOD has started to take $19.99 from my checking account, unauthorized. I dont know what this company is and I have not sought any products or services and I want to reclaim my money and the action stopped.

          • Initial Complaint

            01/25/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            Date of unauthorized charge of $19.99 on my credit card is 1/23/2024. I did not download, contact or sign up for this. On my credit card account it states " GET-ONLINE-FITNESS ************ TN. This was totally done without my authorization. I called them and they said the name of the company is Neobod aka "Get Online Fitness. This is theft. They stated they would send me an email and I will be refunded the $19.99. If I don't see a refund within the next two days I will close that account.

          • Initial Complaint

            01/19/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Hello, I am the owner of Mobile Fitness and education education. Website being mobilefitnessapp.com. Unfortunately, NeoBod company is using my business phone number as a point of contact for their clients who call say that theyve been charged ***** or monthly renewal service a subscription. I would like for their company not to use my company number or information. I also believe this App is targeting elders. My company does not offer any sort of digital application.

          • Initial Complaint

            01/14/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            I have been paying monthly to these people for two years and I dont know who they are and why they kewep taking my money

          • Initial Complaint

            01/13/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            FW: Re: Fraudulent Charge [#******]Sat, Jan 13 **** 1:54 PMFrom:"*****************************" <***********************>To:************************************************ FW: Re: Fraudulent Charge [#******]Sat, Jan 13 **** 1:54 PMFrom:"*****************************" <***********************>To:************************************************ From: "*****************************" <***********************>To: "************************************************" <************************************************>Cc:Bcc:Priority: Normal Date: Saturday January 13 **** 1:54:09PM FW: Re: Fraudulent Charge [#******]We will engage your local police to investigate and will file a complaint with the BBB. If this fraudulent charge appears again, you will be prosecuted to the full extent of the law, including punitive damages.-----------------------------------------From: "*****************************"To: "NeoBod"Cc:Sent: Thursday January 11 **** 2:22:40PM Subject: Re: Fraudulent Charge [#******]No, sorry -- you misunderstand. Read again please.I have included my phone number, but it is not my membership in question.Here is the message again:The charge below was made fraudulently against a stolen Truist debit card number. The charge and identity theft are under investigation. A police report will be filed 1/11/24:YOURNEOBODHCI SCOTTSD 01/09/**** Pending -$19.99 Please advise who made this charge at your location by name, the purpose of the charge and identity presented at the time of the charge:Thank you in advance.***************************** ************ Cc: ******************************************************************-----------------------------------------Dear *******,Thank you for contacting Neo customer support. We cannot locate an account using this email address. Can you please provide your phone number so we can ensure that your NeoBod Fitness trial membership is canceled?Thanks,Customer Support Your Support Team

          • Initial Complaint

            01/11/2024

            Complaint Type:
            Order Issues
            Status:
            Unanswered
            They started billing me $19.99 a month. I don't even know what it's for and I certainly didn't sign up for it.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          San Diego, CA 92139-3972

          Visit Website
          (844) 973-1336

          Customer Complaints Summary

          456 total complaints in the last 3 years.

          22 complaints closed in the last 12 months.

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