Business Profile

Transportation

Uber

Headquarters

This business is NOT BBB Accredited.

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Additional Complaint Information

Customer Complaint:

BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

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Initial Complaint
02/20/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My order was over an hour late, freezing cold, had items missing, and had food safety issues (including curdled dairy). Uber refused to help in any way at any stage of the process.
Business response
02/26/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
02/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Stephen R***
Initial Complaint
02/20/2025
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed Uber Eats order to wrong address. Cancelled order before restaurant had begun making food. Contacted Uber Eats for refund but was denied refund. Many other customers have had similar experiences. *********************************************************************************************** ****** ** ********* ********** **** *******
Business response
02/24/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.
Customer response
02/24/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

Mitchell M*****
Customer response
02/25/2025
Uber finally responded after BBB complaint was filed and refunded the charge. Thank you. Can close the ticket.
Initial Complaint
02/18/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife and I ordered from Uber Eats and it was to *** **** Restaurant. They had part of our meal but not the whole thing cause the restaurant did not have any in stock. We would like our full money back
Business response
02/19/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
02/17/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered food and waited for it. I was literally outside a few houses down from the delivery address and was informed my order was delivered. It was not. There's have a Ring camera and no one came to the door. I tried contacting the driver a couple times before getting a man on the phone (not the pictured driver) who adamantly claimed the order was there. I asked the neighbor, no one had any food order. I called again, this time a woman answered. I asked where were my items. She raised her voice, saying I had the order. I of course did not and argued back. She proceeded to cuss me out, calling me out of my name and said to get a refund from Uber and that I was making HER mad... She then abruptly hung up! Uber is being excessively slow at taking care of this issue. I can not re order the food. The place is closed and I need the money back to order something else. This is highly inconvenient and unprofessional, especially with how quickly they're willing to take money for orders
Business response
02/18/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
02/17/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They stole my money! Uber has the absolute worst customer service, technology and assistance. This driver left my order at a random building. Uber has the ability to see the GPS location of where the driver left the food. It clearly was not my building and they refused to help me or refund me. This is happening all too often!!!
Business response
02/18/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
02/19/2025
They are still trying to state that my order was delivered to the correct address. Proof from the app itself is provided in the four photos. One map shows where I live and that the order was left in another building. You’ll also see the images look like completely different apartment buildings because they are. The image with carpet is my front door, and a photo of a separate order that was delivered to the correct address.
Seeking: $15.14
Business response
02/21/2025

Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.
Initial Complaint
02/16/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Last night my payment method was charged twice for an order. After reaching out to support, I was told the same order had been placed twice in 2 different locations. They said there was nothing they could do and that no refund would be provided. I was also told that if I had reached out earlier something could have been done, but I reached out immediately after the orders were placed because I was notified about my card being charged twice. Then on a call today I was told again that it was a user error and they couldn’t give a refund. I’ve never had this issue happen before and I’m shocked by the way Postmates is trying to handle the situation. I am owed a refund of $72.81. I should not be charged for an app issue.
Business response
02/18/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
02/14/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order from ********** and half of my order was missing because the delivery person said he forgot the third bag at the store told me to contact uber. I reached out to Uber immediately and they said I wasn’t eligible for a refund. I did not receive what I paid for and want a refund for the missing items or a redelivery of the missing items.
Business response
02/14/2025
Hi,

Thank you for reaching out to Uber Support.
Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.
Customer response
02/15/2025

Complaint* ********

I am rejecting this response because: uber still responded that I am not eligible for a refund despite having proof that my full order was not delivered.

Sincerely,

Aleksandra N********
Business response
02/21/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.
Initial Complaint
02/14/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Uber Eats is stealing from customers. I ordered 3 sandwiches didn't receive one. The driver reached out stating to get a refund. I called UE to get the refund and they said I wasn't eligible even though they can see the message from the driver. I requested to speak with the supervisor for days and I'm still waiting. One of the reps when I asked him, so I'm out of money and food? He said yes! This is STEALING. UE is a fraud. I want my money back!
Business response
02/19/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
02/10/2025
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ordered ********** through Uber eats/. Did not receive complete order and they will not provide a refund: basket of fries not included with order
Business response
02/19/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Initial Complaint
02/10/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered this morning at ******* *****. My total when I place the order was $32. The steak was $12 x 2 =$24 plus corn for a $1. The total was $32 including ubereats fees. Why is my total $40? Ubereats needs to me issue me a refund of the difference.
Business response
02/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************
Customer response
02/12/2025

Complaint: ********

I am rejecting this response because: I've reached out to the app support and they are not refunding my money.

Sincerely,

Ri M*****
Customer response
02/12/2025
Rikka M*****
Customer response
02/12/2025
Complaint: ********

I am rejecting this response because: I've reached out to the app support and they are not refunding my money.

Sincerely,
Business response
02/19/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at **************

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Years in Business: 16

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1725 3rd St

San Francisco, CA 94158

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Business hours

Open 24 Hours

Customer Complaints Summary

14,434 total complaints in the last 3 years.

5,428 complaints closed in the last 12 months.

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