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          Business Profile

          Transportation

          Uber

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Transportation.

          Complaints

          Additional Complaint Information

          Customer Complaint:

          BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

          See all additional business information

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            03/02/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On Sunday, February 27th I noticed several charges on my checking account from ********** that I had not charged. After contacting ********** I was informed that someone had attached their account to mine. I was asked if I knew a *******, of course not and I gave no one permission to use my Urber Account. To add further insult, I asked the final question how long had ******* been attached to my account and I never received a response regarding this ******* person. I want to know how long he had been attached to my account and I want a full refund for all the money he stole from me through my Urber account. Urber did refunded my account for the charges that I recognized where not mine.

            Business response

            03/28/2024

            We apologize for the extremely delayed response to your complaint. Due to the amount of time that has passed, Uber is unable to address your concern if it's related to a trip older than 1 year due to limitations in accessing historical trip/order data. However, if you're experiencing issues related to your account, please let us know by contacting Uber via help.uber.com so we can further assist.


            We understand the frustration this may cause and appreciate your understanding.


          • Initial Complaint

            03/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Please, allow me to begin by saying I have never been treated so rudely in my life by a driver either from Lyft or Uber as I was by an individual named **** yesterday when taken to my veterinarian *********************** ************************************************************************************************* for the amount of ***** to my card ending in, 0197.I arrived to the location after not a word was said by **** during the entire trip and upon arriving became very upset that it was a veterinarian saying I should have told him and asking why didn't I tell him before saying I was there to get my dog ***** who had surgery the earlier in the morning and when finally telling him I was there to get her from surgery despite already speaking in a very loud tone about not telling him previously said she 'better not be that big'. I said she is not while exiting the car and going inside to get ***** who was ready to go as payment had already been made and was just given the paperwork and penicillin which was only a minute or two. I attempted to enter the car with ***** while **** was yelling at me who is not only well behaved but professionally trained as well as was told earlier in the day how well behaved she is by another driver with Uber earlier that day named ******* who took ***** and I to the veterinarian for her surgery and was the most pleasant person to ride with as **** began complaining about *****'s size as she only weighs forty five pounds but was refusing to take her and I back home as I now have a half groggy dog in the car with **** and Uber driver yelling at me when saying to him I needed to be back by six in the evening and would appreciate it if he would just take us home which he refused and was yelling at me while turning around in the front seat when asking him if I could show him *****'s paperwork that she is in fact a service animal which **** asked to see and when showing it to him he looked at it and then gave it back to me taking me home not saying another word during the ride, again.

            Business response

            03/28/2024

            We apologize for the extremely delayed response to your complaint. Due to the amount of time that has passed, Uber is unable to address your concern if it's related to a trip older than 1 year due to limitations in accessing historical trip/order data. However, if you're experiencing issues related to your account, please let us know by contacting Uber via help.uber.com so we can further assist.


            We understand the frustration this may cause and appreciate your understanding.


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Years in Business: 16

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1725 3rd St

          San Francisco, CA 94158

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          Business hours

          Open 24 Hours
          Business Hours
          Open 24 Hours
          Open 24 Hours
          Open 24 Hours
          Open 24 Hours
          Open 24 Hours
          Open 24 Hours
          Open 24 Hours

          Customer Complaints Summary

          14,430 total complaints in the last 3 years.

          5,421 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.