Complaints

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed a restaurant order on the evening of January 1st. When I checked to see if the order had arrived, I did not recognize the porch where the food was left ( picture in app). I contacted the delivery driver via the app, he stated “he thought the address said 103” (my house number is 49). After informing him that it was left at the wrong place and providing him with my correct address again he said he would go back, get the food and bring it to me. After waiting for about 10 minutes I checked the app again to see if there was an update (there was not), and the option to contact the driver was no longer there. I reached out to support (only way to contact them is by sending a message in the app and they will email you back) and upon hearing back from them, they said my order was not eligible for a refund. I have tried contacting them numerous more times to discuss the issue further (by email and phone) but have been unsuccessful as they do not accept calls from customers and ignore the actual message portrayed in the email.

  Business response

  01/04/2025

  
  
  
  
  
  
  
  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

• Initial Complaint

  01/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered food delivery from uber eats on 1/3 , it was a big order with a lot of items and the total was $73 when the driver arrived he handed me a very small bag. After checking the bag I found out there were 2 missing items from my order and I contacted uber eats support immediately. They asked for the receipt and I provided the information. They told me they would not be able to refund me for the missing items due to their policy.

  Business response

  01/05/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

• Initial Complaint

  01/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  17 days ago I signed my teen up for the Life360 promotion to get us 25$ of Uber cash a piece and I still have not received it. Also someone told me yesterday that support would contact me in 6-12 hours and that never happened. I am VERY upset. I have gotten passed around, chats straight up ended in my face with no resolution or attempt to resolve it, and absolutely ignored. I have provided screenshots.

  Business response

  01/04/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  today, January 3, 2025 I tried to get an Uber. You have multiple options to choose from, I usually choose the fastest or comfort. many times over the past year I tried to get a Uber or even Uber eats. they give you options of what to pick and they say this driver is eight minutes away from you or this driver is 14 minutes away from you, but that’s never the case. Their times are not accurate at all super unprofessional service from Uber. they should not be allowed to tell you they have a driver 8 minutes away available if they really don’t . I’ve had to wait hours after requesting a ride or Uber eats without being able to cancel or if i do cancel i won’t be getting my money back. I understand waiting more than eight minutes that’s fine but how can you tell me, There’s a driver eight minutes away from me and then 10 minutes later nobody has accepted the request. That’s false information , They’re giving me. I could’ve already went somewhere else and requested a ride, but because I already did Uber, I’ll give them the benefit of doubt that they will find somebody but at the end of it all they don’t. why can’t they be more honest if they don’t have a driver then just say that, but they want you to wait on their app to give them the business they’ll tell you they have a driver eight minutes away, but that doesn’t mean anything. I’m just looking for them to be more accurate and professional with their times if they don’t have a driver, just say it stop wasting peoples time. it’s freezing out if I try to get an Uber that’s eight minutes away from me. And then 15 minutes later, they still haven’t found a driver isn’t that false information they gave me from the start? It makes no sense and I can’t get a hold of Uber to even let them know they should be better. if it’s about money, why do they lowball the drivers? Why don’t you offer me a more expensive ride that’s guaranteed versus just not finding me a driver ?

  Business response

  01/05/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 2 2024 Rebecca delivered my order to the wrong door and its negative 34 degrees out. When I tried to call the number associated with the driver it was out of service. The food quality was diminished and we tipped $10 and was only asked $7 and we still received bad service. Not only that, part of the order was missing and there was no one to speak with. When finally found a number to call customer service and the automated system told me my was different or blocked and hung up. The total was 53.59 with tip included but I was also refunded because part of my order was missing.

  Business response

  01/05/2025

  Hi,
  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

• Initial Complaint

  01/01/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was employed as an uber driver in 2016 and I used to have an account years ago with this company I recently tried applying to this company and they said I had an account previously they will not allow me to make a new account or use my old one and I have asked Uber to delete the old account because they are retaining my personal info illegally

  Business response

  01/02/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.

  Customer response

  01/02/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  I do not owe Uber my money they need to close my account they are trying to scam me out of my money
  Sincerely,
  
  Gary G******

  Business response

  01/05/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.                                                

  Customer response

  01/06/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  they have not closed the account it’s been over 8 years this is against the law have them close the account 

  Sincerely,
  
  Gary G******

  Business response

  01/08/2025

  Hi,
  Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.
  

• Initial Complaint

  12/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received old, reheated and spoiled food from Uber Eats through the ******* ***** *****. I normally eat at the *******. However, I could not believe I was given old food, cold food, stale food and spoiled. Uber Eats has done nothing and I asked for a manager and they said they could not transfer. I will never order through them again.

  Business response

  12/28/2024

  Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

  Customer response

  12/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: I am looking for a direct contact person to help with Uber Eats. I received aged, old and cold food from ******* **********. I eat there in person and never had such an issue. One would think the driver swapped my meal with an old meal because I never had reheated, old and aged food like this. I would like someone to call me directly or email me directly to straighten this matter out. I will never place an order from that restaurant again.

  
  Sincerely,
  
  Christina S****

  Business response

  01/04/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

  Customer response

  01/06/2025

  
  Complaint: ********
  
  I am rejecting this response because: I did not receive a refund. And, what do you mean as appropriate action?
  
  Sincerely,
  
  Christina S****

  Business response

  01/08/2025

  Hi,

  Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

• Initial Complaint

  12/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I’m requesting Uber delete accounts (2) created in my name. They are saying it takes up to 7 years. Their policies and customer service are horrific!

  Business response

  12/23/2024

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.

  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************

  Customer response

  12/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would like my account closed without dealing with Uber’s inefficient process.
  
  Sincerely,
  
  Ivy L*****

  Business response

  12/24/2024

  Hi,
  Thank you for reaching out to Uber Support.
  Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

  Customer response

  01/02/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  They are not providing a valid reason for not deleting my account(s) and are stating my accounts have been flagged for fraud without any explanation.

  I just began using my account again in November/December 2024. I updated my account details, since the last time I used it was several years ago.

  I placed 1 UberEats order in December and wasn’t pleased with their service and requested deletion.

  Sincerely,
  
  Ivy ******

  Business response

  01/08/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

• Initial Complaint

  12/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had two orders that were delivered to the wrong apartment and there was proof of it because in the actual delivery photo it had the wrong apartment number. I went back and forth via chat with an agent who was saying they could not give me my promo and refund back for the order even after being told over the phone that that was a possibility. I had to call multiple times to get that resolved, and when I did get it resolved the representative let me know that it was a very easy thing to do. Now I was sent a 70% off promo and when I try to use it it doesn’t work. The representative told me it was expired when it literally got sent to me an hour ago. I dont know who yall got working at uber but the unprofessionalism and misinformation is terrible. The person then ended the chat while I still needed help. The service is terrible.

  Business response

  12/23/2024

  Hi,

  Thank you for reaching out to Uber Support.
  Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
  Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *************.

  Customer response

  12/27/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I have not received any follow up message via the app. 
  Sincerely,
  
  Maleah W*********

  Business response

  01/05/2025

  Hi,
  Thank you for reaching out to Uber Support.
  Our dedicated team has previously followed up with you via in-app support in to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

  Customer response

  01/07/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I have not received any type of follow up message or resolution. 

  
  Sincerely,
  
  Maleah W*********

  Business response

  01/08/2025

  Hi,

  Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *************.

• Initial Complaint

  12/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Funds not returned after ten business days and cancellation made then within the 24 hour limit rule. I have snapshot pictures of it.

  Customer response

  12/02/2024

  yes as email before and thanks again but possibly it's the other company that was tied to it called or under Uber Eats Melting Burger or what not... it's within the snapshot pictures sent to you guys under Uber Eats as shown.
  

  Business response

  12/03/2024

  Hi,

  Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************.

  Customer response

  12/04/2024

   
  Complaint: 22311604
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer response

  12/05/2024

  The company or restaurant is The Meltdown burger place.

  Business response

  12/09/2024

  Hi,
  
  Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************.
  

  Customer response

  12/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩