Business Profile
Franchise
Franchise World Headquarters LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2025
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
my account rewards email is the one on this complaint ******************. i have my reciept that i submitted a correction request on your app but still have not heard from you to add points to my purchase. your app system would not let me log in so it prevented me from using and earning your deals on my app plus i need you to please add back my points cause i havnt been able to log in all last last year. i think my last purchase date was 12-17 last month. please fix everythingInitial Complaint
01/03/2025
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 12-31-2024, I ordered a gift certificate for $25 based on their website advertisement stating I would also receive a free 6" sub with the order (I have included a copy of the promotion I took a screenshot for). I also added a screenshot of the $25 gift certificate. I am in touch with the corporate office via email, and they won't respond.Initial Complaint
12/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
DEC 23, 2024 • 5:55PM • $37.27 Picked up from ** ********* **** ********** ** Order *********** - 3 Items ? TOP PICKS COMBOS Here’s a professional description of your complaint: Incident Summary: , we visited the drive-through of subway to pick up our food. Upon returning home and opening the sandwiches, we discovered visible mold on the lettuce in all three sandwiches. This was not a minor issue, as the mold was clearly noticeable and presented a serious health hazard. Initial Response from the Store: We immediately contacted the store to report the issue and were informed that they do not issue refunds and were advised to email customer service. Despite explaining the severity of the health risk, our concerns were dismissed. We made several additional attempts to call the store, but we were repeatedly placed on hold. Customer Service Response: We then contacted customer support, and the owner of the Subway location reached out. Their response was dismissive, stating, “The mold is a way of promoting different products in new, creative ways to keep things fresh and appeal to a broad spectrum of our loyal customers.” This response was deeply concerning and unacceptable. Complaint Purpose: This incident raises significant food safety concerns, and the handling of the situation was unprofessional and dismissive. Selling food in this condition is a violation of health standards and customer trust. Immediate action is necessary to address this issue and ensure it does not happen to other customers.!Initial Complaint
12/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Per the attached PDF document I was granted a free daily cookie from 12/09/2024 - 12/31/2024 but so far there have been several days now where the free cookie coupon was not applied to my online account. I am unable to get any assistance from Subway. Please let me know what assistance you can provide.Initial Complaint
12/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On December 14, 2024 I visited the ********* ******* ****** in ********** **. Inside the musem is a Subway. I went to the counter and there were two male staff members working in the Subway. I showed them a deal I wanted to use on my Subway app and they said I needed to play the order through the app. I placed the order through the app (order #************ but the order received by the store was not correct. They did not make the first order and asked me to place a second order through the app, which I did (order #***********), and the second order came through correctly. I asked them to refund the first order (order #************ but they said I would have to submit a request through the website. I submitted a request for a refund for the first order and received an email from Ricardo R********, the owner of the store. He asked me to submit a refund request through the website, I responded by email to let him know I already did which is how he received my request, and I never heard from him again.Initial Complaint
12/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Multiple, multiple illegal charges have been made on my debit card, through the Subway app, in multiple different states.Initial Complaint
12/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have bought online orders from your locations but it seems I am overpriced once I check out through the app. I have left numerous voicemails to have someone reach out to me from this company and here we are months later and no response. Hopefully they answer this complaint. Thank you! :)Initial Complaint
12/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
was ordering using the Subway App and it processed my payment, and then a notification came up saying there was an issue with my order. i did not receive any confirmation email that my order went through. so i tried again on the app, which declined. when i checked my bank the previous attempt was showing as being paid. in my attempts to locate a customer service line for the mobile app, i called the 3 closest stores to me to ask if they had received my order, to which all 3 said they had not. i have been unsuccessful in finding a number to contact regarding this charge on my credit card. summary: subway charged my credit card, i have no receipt, no email confirmation, no food. also no contact information to be able to correct it.Initial Complaint
12/08/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
I visited 3 different subway locations in *******, and none of them honored their coupons, they are paper coupons that we receive in the mail. It was not expired. One locations toaster didn't work, basically not only didn't we eat at subway but they didn't honor their coupons. The date of visit was 11/19/24 at precisely 2:30 pm. (*** * ******* ** ** ******** ** *****) (**** * ****** ** ***** ** ******** ** *****) (* * **** ***** ****** ** *****) i was told at the * **** loaction that their location does not accept coupons. This is ridiculous and the company needs to think about their customers and not themselves. I have no way of contacting subways director or area manager since they would not give me their corporate number and couldn't. Also their general managers weren't present either. I wanted to try a new sandwich on their menu too which really bummed me out, I've been going to subway for 10 years and only have had this problem in *******. I want an apology from the company and I want to be able to conduct my business in these locations without problems.Initial Complaint
12/08/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
I was home this past Sunday and I got an email stating that I had just changed my Subway account information and the name it was listing was ****** my name is *****. So I clicked the reset password link and changed my password. I looked into it and noticed that someone changed all my information on my account. As I’m looking I noticed that 2 order’s were just placed on my account at **** ****** * ** ******** *** ****??? What??? I live in ******* ******* and have never stepped foot in *** ****! I don’t even know anyone in *** ****! So I grabbed my son’s phone and called the bank and the restaurant at the same time. I canceled my card but the restaurant refused to answer after calling several times. The order was literally listed as picked up less than two minutes after it was placed. This is an inside job someone working at that restaurant used my card. I looked further into it and noticed that they also placed orders back in July on my account starting July 2- July 28. I’ve been VEGETARIAN since FEBRUARY! I also have a email from back in July stating my information changed on the Subway app. I was working 7 days all summer so I rarely checked my email. They used my husbands card those times that was also stored in my app he said he didn’t notice the money was missing. I filed a police report in my state. Subway has no direct customer service phone number and the restaurant never picks up. The person has my phone number , Email, Birthday, everything! I submitted a complaint online but no one ever reached back out to me it’s like they don’t care that someone stole from me and accessed all of my personal information using their app. I’m going to see what else I can do to fight this. They definitely haven’t heard the last of me I’m going to see an attorney tomorrow. Subway is allowing this to happen there’s no telling how many other people they’ve done this to. Now we’ve had to cancel every card we had on that app!
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Customer Complaints Summary
238 total complaints in the last 3 years.
91 complaints closed in the last 12 months.
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