Business Profile
Franchise
Franchise World Headquarters LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
12/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
was ordering using the Subway App and it processed my payment, and then a notification came up saying there was an issue with my order. i did not receive any confirmation email that my order went through. so i tried again on the app, which declined. when i checked my bank the previous attempt was showing as being paid. in my attempts to locate a customer service line for the mobile app, i called the 3 closest stores to me to ask if they had received my order, to which all 3 said they had not. i have been unsuccessful in finding a number to contact regarding this charge on my credit card. summary: subway charged my credit card, i have no receipt, no email confirmation, no food. also no contact information to be able to correct it.Initial Complaint
12/08/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
I visited 3 different subway locations in *******, and none of them honored their coupons, they are paper coupons that we receive in the mail. It was not expired. One locations toaster didn't work, basically not only didn't we eat at subway but they didn't honor their coupons. The date of visit was 11/19/24 at precisely 2:30 pm. (*** * ******* ** ** ******** ** *****) (**** * ****** ** ***** ** ******** ** *****) (* * **** ***** ****** ** *****) i was told at the * **** loaction that their location does not accept coupons. This is ridiculous and the company needs to think about their customers and not themselves. I have no way of contacting subways director or area manager since they would not give me their corporate number and couldn't. Also their general managers weren't present either. I wanted to try a new sandwich on their menu too which really bummed me out, I've been going to subway for 10 years and only have had this problem in *******. I want an apology from the company and I want to be able to conduct my business in these locations without problems.Initial Complaint
12/08/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
I was home this past Sunday and I got an email stating that I had just changed my Subway account information and the name it was listing was ****** my name is *****. So I clicked the reset password link and changed my password. I looked into it and noticed that someone changed all my information on my account. As I’m looking I noticed that 2 order’s were just placed on my account at **** ****** * ** ******** *** ****??? What??? I live in ******* ******* and have never stepped foot in *** ****! I don’t even know anyone in *** ****! So I grabbed my son’s phone and called the bank and the restaurant at the same time. I canceled my card but the restaurant refused to answer after calling several times. The order was literally listed as picked up less than two minutes after it was placed. This is an inside job someone working at that restaurant used my card. I looked further into it and noticed that they also placed orders back in July on my account starting July 2- July 28. I’ve been VEGETARIAN since FEBRUARY! I also have a email from back in July stating my information changed on the Subway app. I was working 7 days all summer so I rarely checked my email. They used my husbands card those times that was also stored in my app he said he didn’t notice the money was missing. I filed a police report in my state. Subway has no direct customer service phone number and the restaurant never picks up. The person has my phone number , Email, Birthday, everything! I submitted a complaint online but no one ever reached back out to me it’s like they don’t care that someone stole from me and accessed all of my personal information using their app. I’m going to see what else I can do to fight this. They definitely haven’t heard the last of me I’m going to see an attorney tomorrow. Subway is allowing this to happen there’s no telling how many other people they’ve done this to. Now we’ve had to cancel every card we had on that app!Initial Complaint
12/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have several times tried to contact Subway to tell them about this issue and they refuse to respond at all. I've tried to make a rewards count several times to find out somebody else, the person who had my phone number before me, still has my number registered with their rewards account. Meaning I'm unable to make a rewards account because you have to have a phone attached and it won't let me attach my phone, because it's attached to someone else's account. This is not their phone number anymore it is my phone number and Subway refuses to do anything to help so I guess I just can't get Subway rewards because they don't care.Initial Complaint
12/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I signed up for subway rewards and never got 250 points for signing up. I reached out by the contact form several times and no one contacted me.Initial Complaint
11/27/2024
- Complaint Type:
- Facilities Issues
- Status:
- Unanswered
When i setup an account in the Subway app, I mistakenly used the wrong e-mail address. I could not finish setting up the account since the email confirmation went to the wrong address. I cannot make any changes to the account to fix my error. When I tried setting up another account with the correct email address, it would not let me because my phone number was already used in another account. There is no way to contact Subway about fixing this other than writing them a letter. I tried to close my account so I could set up another account with the correct e-mail address, but in order to close my account they sent a confirmation to the wrong address that I need to click to confirm. This is a real nightmare tying to get this straightened out. A billion dollar company an you can't even talk to or send them an e-mail.Initial Complaint
11/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a sandwich on line . I picked it up went home and opened it. No product but lettuce was on there and tons of mayonnaise and some other unknown sauce. So I called back and I was told the sandwich maker was on break rudely. I couldn’t eat **** **** and the took my moneyInitial Complaint
11/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered from Subway on their online site $31.40 worth of food 09/24/2024 715 PM order#***********. Looks like order was supposed to be coming from **** ****** **** ********* ******** , but was never received. I called number listed on Subway online site and it went to a voicemail that had not been set up. Could not get through on any number listed online so sent inquiry to Subway Customer Cares 4 times. They too my money but brought me nothing, never called or canceled order just no show. Now they don't even have the decency to respond to and inquiries, including through BBB. This is theft and I want my money back. This is the most horrible customer service I have ever been shown.Initial Complaint
11/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I occasionally receive small Subway egift cards from my credit card provider, usually $5 at a time. Not a big deal but it pays for most of a sandwich for lunch. I don't have a smartphone, so I print the ecard. Not a single Subway restaurant in my area knows how to redeem a printed egift card, and their readers can never pick up the QR code. I've already tried contacting Subway about this issue with no resolution to date(****************** ***********). I opened an account on subway.com and entered the latest egift card under payment options. I placed an order that totaled $7.53 and tried applying the egift card. It said there wasn't enough funds on the card for the order and reloading extra funds onto the card wasn't available. Using the gift card and remainder in cash wasn't an option. I had a second egift card on the account that would've covered the total cost, but the website didn't allow me to use both ecards. I then entered credit card information so the balance of the order could be charged once the gift card was deducted. No, it charged the whole order to my credit card with no way to immediately cancel the order even though it was placed an hour before the pick up time. My complaint is that Subway doesn't allow a way to redeem the e-gift card, either in-store or online. This is such a small amount but it happens every time I receive one of these silly cards and I'm beyond annoyed. Subway sells these egift cards on the website so why doesn't anyone know what to do with them? And why on earth can't a gift card be combined with another form of payment??Customer response
11/27/2024
The company has not responded to my complaint but I did get a message from CAS-2735261-T7L6N4 CRM:0758306 confirming the balance of my ecard and suggesting I buy a physical card they could then transfer the ecard balance to. So rather than invalidating the ecard and sending me a physical card with the same balance, they want me to buy another gift card. In the meantime, I'm telling everyone about this ridiculous situation and nobody is surprised.Initial Complaint
11/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an online order via Subway website for the amount of $30.65 for the following location for pickup - **** * ****** ***** ********** *** *****, when I arrived the restaurant advised they were completely out of materials to make both sandwiches and advised they could not provide a refund. They stated that a refund could be obtained through the website but I have been unable to locate said refund request spot. I submitted an email to Subway on 10/5/2024 and have not received a response other than an automated one. I just want a refund for the sandwiches I did not receive.
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Customer Complaints Summary
240 total complaints in the last 3 years.
93 complaints closed in the last 12 months.
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