Complaints

• Initial Complaint

  01/09/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have no knowledge of this inquiry from this company on my credit report. An inquiry has been done without my consent or knowledge. I demand this inquiry be removed from credit report and a correction be made to my credit report.

  Business response

  01/10/2025

  Dear Lynedra G.,
  Thank you for bringing this matter to my attention. My name is **** ********** and I am the General Sales Manager at Lou Bachrodt Chevrolet Coconut Creek. I am responding to the complaint filed by Mr. ******* ******* regarding an inquiry made on his credit report related to a vehicle purchase.
  To clarify, Mr. ******* purchased a vehicle from us on November 16, 2023. In order to facilitate financing for his vehicle purchase, we submitted his credit application to multiple lenders, which he signed and agreed to on several forms, as required by the financing process. These forms were fully explained to Mr. ******** and he gave his consent for us to proceed with submitting his credit application to these lenders.
  As per standard practice in the automotive sales industry, when a credit application is submitted to multiple lenders, inquiries are made to the consumer's credit report by the respective lenders. These inquiries are a necessary part of the financing process, and Mr. ******* was informed of this at the time of his application.
  The inquiry that appears on Mr. ******** credit report was a result of this process and was made with his consent. As a result, we respectfully disagree with the assertion that the inquiry was made without his knowledge or consent. All required documentation, including the credit application and authorization for credit inquiries, was completed and signed by Mr. ******* prior to submission to the lenders.
  Regarding his request to remove the inquiry from his credit report, I must inform you that as this inquiry was made with his consent during the financing process, we are unable to request its removal. Credit inquiries from authorized lenders are legitimate entries on a credit report.
  I hope this explanation provides clarity regarding the situation. We have acted in good faith and in full accordance with industry standards and the law. If Mr. ******* has any further questions or concerns, I would be happy to address them directly.
  Thank you for your assistance in resolving this matter.

  
  Sincerely,

  
  **** *********

  
  General Sales Manager
  Lou Bachrodt Chevrolet Coconut Creek
  *****************
  Coconut Creek, FL 33073

• Initial Complaint

  12/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sold my vehicle outright to *** Back Rd., Chevrolet of Coconut Creek on December 3 of 2024 at which the dealer had me sign all the necessary documentation as well as a form to receive a check from Accounting for the equity difference of my vehicle of which I was supposed to receive. At the end of the transaction the associate informed me that they would call me or send me my check when the original lienholder receive their check, satisfying the lien. I was caught off guard already being at this wasnt informed to me before the close of the transaction because most dealers provide this full disclosure prior to entering into a binding contract. The lean has been satisfied paid and closed. The following information has been sent directly to the dealer as well as a lean satisfaction letter, but the dealer is telling me that they will still not release the check to me until they receive a physical title from the *** again this information was not properly disclosed if it were And I had known this, I would have never sold my car to this dealer. In the meantime this is causing me financial distress and anguish, especially thus it being right before Christmas now with the dealer stating that they dont know when theyll be able to release my check to me With them saying hopefully in two weeks they have tried to point blame or liability on the lienholder, but they have met their obligatory duty in full and the buyer the dealer is as far as I am told by other dealers and legal councils, violating Florida state law.

  Business response

  12/28/2024

  Dear Ms. ********************** you for bringing this matter to our attention. We understand your concerns and apologize for the frustration this situation has caused, particularly during the holiday season. We would like to clarify the reasons for the delay in the release of your equity check.
  As per our corporate policy, we are unable to release funds to the seller until we receive the title from the lienholder. This is a standard procedure that ensures all aspects of the transaction are completed properly and in accordance with legal requirements. In this case, we are waiting for the physical title from Sky **** Finance, which is required before we can finalize the release of your check.
  We understand that this may not have been clearly communicated to you at the time of the sale, and we sincerely apologize for any confusion caused. Our goal is to ensure a smooth and transparent process, and we will continue to work diligently to resolve this matter as quickly as possible.
  We understand that the delay is causing financial distress, and we are actively following up with the lienholder to expedite the process. Once the title is received, we will immediately release the check to you. While we are unable to provide an exact timeline for the title's arrival, we are hopeful it will be within the next two weeks.
  We value your business and appreciate your patience as we work to resolve this issue.
  If you have any further questions or need additional assistance, please don't hesitate to contact us directly at *********************************************************************.
  

  Sincerely,

  
  ******* *********
  Lou Bachrodt Chevrolet Coconut Creek
  *********************************************************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a brand new ***** Suburban RST back in July of 2022. We are a ***** family and we have all bought our vehicles brand new from this dealership. We made sure to get all the warranties and spent over a hundred grand. Back in February the right rear differential started grinding. I called our service and he advised ***** requires them to changed the fluid first to see if that fixes it. The fluid was on back order for about 3 months and when it came in (mid April) I was given a small rental car from enterprise. I have 3 small children 2 in car seats and we had to squeeze into this small car when I drive a big suv. The fluid flush did not fix the issue. I let my advisor know (around the end of April) and he told me he would order the part. He advised the part is on back order. We are now going into August and the part is still on back order and my truck is only getting worse and it is wearing out my 2 back tires that will now have to be replaced due to this issue.

  Business response

  08/09/2024

  ************** requires the dealership to flush the rear end which usually fixes the noise, In this case the noise did not go away and we ordered a rear end for the vehicle. The rear end is on back order and we are waiting on **************, Soon as a ship date is provided to us we will update the customer. ************** does offer a rental vehicle with enterprise to customers that are having warranty repairs. Unfortunately we are not in control of what vehicles are available at Enterprise and they try to accommodate the customers as best as they can. Soon as the part arrives we will coordinate with enterprise and the customer to try to accommodate the customer with a bigger vehicle for theyre needs. When the vehicle is at the dealership we will inspect the tires to see if there are any signs of abnormal wear caused by the rear end. 

  Customer response

  08/19/2024

   
  Complaint: 22046991
  
  I am rejecting this response because: this has been going on since February 2024. I had to wait for the fluid that was on back order and now I am having to wait on the part that is on back order. You mean to tell me there is not 1 part available anywhere. 
  
  Sincerely,
  
  *********************

  Business response

  08/21/2024

  Please close this case part has arrived from General Motors,  Customer has been contacted and has appointment setup for 8/26/24. 

  Customer response

  08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 25th I went to the dealership to talk about getting a tire. I already had an appointment for July 6th for an oil change. I have the tire warranty from fidelity which was sold to me when I bought my 2024 trac in March 2024. My tire had a s**** in it and could not be patched. They told me they could not get my tire so they were suppose to order one that was compatible with my car and other tires. When I went for the appointment they said they did not have the tire and they never ordered a different one. I told them on the 25th that I was taking a road trip on the 8th. Now I have to go back to the dealership on the 8 th and I have to postpone my trip. This is so frustrating because I did my part and asked two weeks prior to my appointment and they didnt even call prior to my appointment to say there was no tire.

  Business response

  07/16/2024

  After speaking with the multiple employees that ******************** spoke to at the dealership it looks like there was a miscommunication, ******************** was speaking to the parts department about a tire for her vehicle, *** original tire was not available and she was shown another option she agreed to the tire and the parts department said if we will be installing the tire please see your service advisor and they will make an appointment and order the tire, ******************** went to service advisor to setup an appointment which the service advisor did and asked ******************** did you already order the tire with parts she said yes. *** service advisor did not call back to the parts department to verify the tire was ordered. When ******************** came in for her appointment the tire was not here because it was never ordered, *** service advisor should have called the parts department to make sure the tire was ordered, *** service advisor apologized for any inconvenience this may have caused ******************** and we ordered the tire and when ******************** came in to have the tire installed they got the vehicle completed as fast as we could. *** service advisor apologize again to ******************** when we installed the tire. In summary ******************** did nothing wrong this was a miscommunication where the service advisor thought the tire was ordered and the parts department was waiting on the service department to order the tire.  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In short- *** Bachrodt owes me $15 and I will be content.I wanted to install 2 remote start key fobs, a 1-hour programming job. I scheduled my appointment a week in advance, planned my day around the 1-hour visit- I arrive and it's a madhouse. No one even glances at me until I assert myself. I finally get some help and everyone except one gentleman acted annoyed to even be there. He told me the tech supposed to do my service had called out so it was now a 3.5-4 hour wait before they could even begin. They said they'd call me when it's ready. That's fine- but now how do I get home. I asked and they have no shuttles and no loaners. I don't use Uber so had to walk in non-walking shoes. Multiple miles of walking and NINE blisters later, no joke, I arrive home. After 5 hours of waiting, I decide to call, and apparently the truck is ready, so evidently they forgot to call me- funnily a few minutes later after I've already left the house conveniently I get a call from the tech letting me know it's ready (again). Possibly to leave some breadcrumbs and clean up for his lack of procedure. I arrive and the service comes out to be $195 instead of the $180 price online directly posted on the MyChevrolet website with *** Bachrodt selected as the location. I bring this up to my service advisor ********************************* TWICE and he ignores my concern and makes ZERO effort to inform management or even attempt to honor the advertised price on the Chevrolet website. I make it home, and find out they never even gave me my 2 original key fobs back, worth $395! So I had to make another trip to the dealer and pick up my original fobs, which were never even re-programmed alongside the new fobs. Nothing was inputted into the system so who knows if they are going to try and charge me labor again. And, it's not like I can take it anywhere else to rectify this issue at no cost. I get home and notice a small dent in my door sill, like a ratchet had been dropped or a rock closed in the door.

  Business response

  07/17/2024

  We apologize for the subpar experience that you had this is not the level of service we look to provide to our customers, We do not have our own shuttle but we do offer Uber as another option up to 8 miles, *** reason for the $15 difference is if you buy directly online from ************** and pay for parts and labor they give you a discount on the labor but you did not choose that option. We 100 percent should have programed all 4 keys for you, We apologize for experience you had and the inconvenience we caused by you having to come back we will mail out a check for $195 to the address we have on file please allow up to 10 days business days to receive this check.

  Customer response

  07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer response

  08/20/2024

  They mentioned I would receive a check in the mail in 7-10 business days. It has been 3 weeks since I accepted the resolution from the seller, the 29th of July and nothing has been received. I am starting to wonder if they just told me what I wanted to hear, and made the time frame 7-10 days, since I had 5 days to accept or decline their resolution with the BBB.

  Customer response

  08/23/2024

  A per my previous message I would like to re-open this case as the seller has not honored their solution.

  Customer response

  08/28/2024

  Hello,

  I am writing for the third time to ask to please re-open this case. It has been 4 weeks and *** Bachrodt's suggested solution has not been provided. I confidently believe this dealership lies to their customers and engages in fraudulent activity.

  I have written an individual from the dealership and CC'd my Southeast Florida representative, Lynedra G, so she can re-open my complaint ID ********.

  The title of the email thread is "RE: ***** ******* - Invoice CUCS328037 (02 July 2024) (re-open BBB complaint ID **********"

  Thank you,
  

  Business response

  09/10/2024

  Customer was originally looking for $15. The dealership decided to refund the customer the entire labor of $195.00 due to the poor experience a check was mailed out to the customer after the first ******************** Case. If the customer did not receive the check then they should have reached out to the dealership, A stop payment was put on the first check and a second check will be sent out if customer does not receive check by Friday 9/20/24 please contact the service manager at ************.

  Customer response

  09/10/2024

  "If the customer did not receive the check then they should have reached out to the dealership"

  We have sent ***** 2 separate emails, we have phoned, and stopped by the dealership- he was out of office. Thus we have made 4 separate attempts to reach out to the dealership, using every method available besides physical mail or carrier pigeon. I'm at a loss.

  Please verify where the check is being sent. The address should be: *****************************************

  Thank you,
  

  Customer response

  09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/15/24 I called Chevrolet *** Bachrodt and spoke to ******* and gave the vehicles stock #CR156013 for a 2023 Chevrolet Camaro 1LT, $21,991, 13,779 miles and she confirmed that the vehicle was available and schedule a time for me to come see the vehicle on 5/16/24. Then ******************* called me on 5/15/23 and confirmed that yes the car was available to come on 5/16/24. I received a called on 5/16/24 at 10am to confirm that I was coming to see the vehicle. I arrived at the dealer on 5/16 @10:30am and ******************* brought me to his desk to check for the vehicle. After he checked his computer the vehicle was no where to be found and he went to look for a manager. He then came back and confirmed that there was no car. He tried to manipulate me into seeing other cars that I did not come to the dealer for. I got really upset and told him that he had made me and my wife miss time from work and drive an hour of distance for an appointment to see a vehicle that *********************** never had in his possession nor did the dealer have in their possession. This is false advertisement that this dealer and salespersons are posting on their online store in order to persuade customers to come to the dealership and then try to convince them to purchase a vehicle from their car lot.

  Business response

  05/17/2024

  Dear Lynedra G.,

  
  Thank you for bringing ********************************* concerns to our attention. We take customer satisfaction seriously at *** *******************************************, and we are committed to resolving this matter promptly and professionally.
  Our Account of the Situation:
  ************** contacted our dealership on May 15, 2024, to inquire about a 2023 Chevrolet Camaro 1LT, stock #CR156013. Our representative, *******, confirmed the vehicle's availability and scheduled an appointment for ************** to view the car on May 16, 2024. Subsequently, ******************* also confirmed the vehicle's availability.
  On the day of the appointment, ************** arrived as scheduled. Unfortunately, due to a miscommunication and an error in our inventory management system, the vehicle in question was not available. We understand how frustrating this situation was for **************, especially considering the inconvenience and lost time.
  Our Efforts to Resolve the Issue:
  Immediately after realizing the error, our team took the following steps:
  Offer of Compensation: Our BDC Manager, ***********************, reached out to ************** to offer compensation of $100 to cover his travel expenses and time lost.
  Vehicle Search: We initiated a search to locate a similar 2023 Camaro to meet ****************** needs. We are actively pursuing this and will update ************** with any progress.
  Moving Forward:
  To prevent similar issues from occurring in the future, we are implementing the following measures:
  Enhanced ********************* We are updating our inventory management protocols to ensure real-time accuracy of vehicle availability.
  Training: Our sales team will undergo additional training to handle such situations more effectively and to ensure better communication with our customers.
  We sincerely apologize to ************** for the inconvenience and disappointment caused. We value his interest in our dealership and are committed to making this right. We appreciate the opportunity to address his concerns and work towards a satisfactory resolution.
  Please let us know if there are any further actions required on our part to resolve this matter. We look forward to your guidance and assistance in reaching an amicable resolution.

  
  Sincerely,

  
  ***************************
  General Sales Manager
  *** Bachrodt Chevrolet
  *************** 7
  Coconut Creek, FL 33073
  Phone: *********************

  ****************************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2021 Chevrolet Corvette in February of 2024. I traded the vehicle on March 12. I had purchased an extended warranty and ************** I contacted Fidelity about getting the money back. A Fidelity representative stated everything was termed as of March 12, and the dealer was responsible for refunding my money. I texted the finance representative I was working with, and no answer. I called accounting for the dealer with no response. Today is April 29, 2024.

  Business response

  04/30/2024

  Dear Lynedra G. and *********************************,

  
  Thank you for bringing this matter to our attention. Upon reviewing the details of the complaint ID ********, we understand the concerns raised by **************** regarding the refund of an extended warranty and GAP insurance for his 2021 Chevrolet Corvette, which he purchased and later traded.
  We would like to clarify an important aspect of this situation. Lou Bachrodt Chevrolet Coconut Creek was not the dealership involved in this transaction. ****************** purchase, subsequent trade-in of the vehicle, and the financial arrangements mentioned, including the interactions with Fidelity, were conducted at a different dealership location in *************, *******, and not at our Coconut Creek facility.
  Given these circumstances, we recommend that **************** contact the ************* Chevrolet dealership directly, as they are best positioned to address and resolve this matter effectively. It is important that the correct dealership is engaged to ensure a swift and satisfactory resolution.
  Nonetheless, we are committed to ensuring customer satisfaction and would like to assist in directing **************** to the appropriate contacts at the involved dealership if needed. We value the trust and confidence that customers place in Chevrolet dealerships and strive to uphold the integrity of our services across all locations.
  Please feel free to reach out to us for any further assistance regarding directing your concerns to the appropriate dealership. We are here to support and ensure that all Chevrolet customers receive the attention and service they deserve.
  Thank you for your understanding and cooperation.
  Sincerely,

  
  *********************************

  General Sales Manager
  Lou Bachrodt Chevrolet Coconut Creek
  *************** 7
  Coconut Creek, FL 33073
  Phone:************
  Email: ****************************************

  Business response

  04/30/2024

  Good afternoon,

  After reviewing the claimants filing, we discovered that the **************** had contacted the warranty company directly for cancellation therefore he should be receiving a refund directly from GMF for his GAP and attached is copy of the check that has been process today for the service warranty.

  If you should have any further questions or concerns, please feel free to contact me @ ************************************.

   

  Kind regards,

  *********************

  Executive Asst.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I purchased a new Chevrolet Blazer 2023 ($56,340.88) from *** Bachrodt November 06, 2022. Unfortunately, the vehicle had several mechanical problems with the transmission and engine. I notified the manufacturer and Office of the attorney General lemon law research in writing January. 19, 2024. ************** needs a copy of the Sales contract and financial documents in order to draft an offer. However, *** Bachrodt has not cooperated with either party for over a month now, this has caused distress and disappointment. I have attached correspondence with the ************* Representative regarding this lack of professionalism. Providing ************** with the necessary documents, such as the sales contract and financial records, is crucial for them to draft an offer to resolve the situation.

  Business response

  04/04/2024

  Subject: Response to BBB Complaint ID ********
  Dear Lynedra G.,
  

  Thank you for bringing this matter to our attention. We take all consumer complaints seriously and appreciate the opportunity to address them.
  Regarding the complaint filed by *************************, we want to clarify that Lou Bachrodt Chevrolet Coconut Creek was not directly involved in the replacement of her vehicle under the Lemon Law claim. Our records indicate that **************** initiated contact with ************** regarding the mechanical issues with her Chevrolet Blazer 2023. We understand that providing necessary documents, such as the sales contract and financial records, is crucial for ************** to process her claim effectively.
  Upon receipt of ******************** complaint to our dealership on March 25, 2024, we promptly commenced the process of retrieving the requested documents from our filing system. Due to the complexity of the request and internal procedures, it took some time to gather the required paperwork. We acknowledge the delay in our response, and we apologize for any inconvenience it may have caused.
  

  However, it's important to note that while we are committed to assisting our customers whenever possible, the resolution of lemon law claims falls under the jurisdiction of the vehicle manufacturer, in this case, **************. We have communicated with **************** and ************** to ensure that all necessary documentation is provided promptly to facilitate the resolution process.
  We are fully committed to resolving this matter to the satisfaction of all parties involved. We will continue to cooperate with ************** and **************** to ensure a swift and fair resolution.
  Thank you for your attention to this matter. If you require any further information or clarification, please do not hesitate to contact us.
  

  Sincerely,
  

  ***************************

  Lou Bachrodt Chevrolet Coconut Creek

  5500 ************ Coconut Creek, ** 33073

• Initial Complaint

  12/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 3/26/22 I placed a $100 reservation deposit on a Silverado ev. On 10/23/23 I cancelled and requested a refund. All phone calls and emails requesting reimbursement have been ignored.Reservation id is ******.

  Customer response

  12/08/2023

  Thank you for your involvement.

  I just received a call from the dealership and they are refunding me.

  However, they are forcing me to drive to the dealership to pick it up as I must sign for it. That is just a revenge tactic because I got you involved. 
  

  Im really infuriated with these people!

  Business response

  12/11/2023

  Dear Lynedra G.,

  
  I am writing on behalf of *** Bachrodt Chevrolet in response to the complaint filed by *************************, as reported to the Better Business Bureau.
  I would like to clarify that the initial $100 reservation deposit made by ****************** for the Silverado EV on 3/26/22 was handled directly by ************** (GM), and not by our dealership. As such, the refund process for this deposit is typically managed by GM.

  
  However, understanding the importance of customer satisfaction and the difficulties ****************** has faced in obtaining his refund, *** Bachrodt Chevrolet has decided to take proactive steps. Although the reservation deposit was not transacted through our dealership, we have chosen to front the refund amount to ****************** to expedite the resolution of his concern. We are currently in the process of seeking reimbursement from ************** on our end.

  
  We have initiated the refund of $100 to ****************** and expect that he will see this reflected in his account shortly. This decision reflects our commitment to customer service and our desire to ensure a positive experience for all our patrons.
  We have also uploaded the necessary proof to substantiate the transaction flow and our lack of direct involvement with the initial reservation deposit. Our aim is to provide complete transparency in this matter.

  
  We hope this action resolves the concern to ********************** satisfaction and demonstrates our commitment to addressing our customers' needs, even in situations where we are not directly responsible.
  Thank you for your attention to this matter, and please feel free to contact me for any additional information or assistance.

  
  Sincerely,

   

  ***********************

  General Manager

  *** Bachrodt Chevrolet

  Customer response

  12/11/2023

  Response has falsehoods.

  The initial deposit was initiated thru Gm but paid directly to *** Bachrodt, see attached.

  A representative from *** Bachrodt called me upon their receipt of the BBB complaint and he was upset that I had filed the complaint. It is for this reason I believe their insistence on my personal appearance pick up the check was retaliatory.

  i did indeed pick up the check on Saturday and I now consider the matter closed. I want to thank the BBB for their involvement because without it, I would still ignored. I hope this complaint will serve as warning to all future BBB customers as to the lack of integrity of this car dealership.

  Customer response

  12/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left car on a Wednesday - received a call back on Friday and yet to hear back despite it being 4 business days. Car is being held hostage while I have left 14 voicemails asking status of the car as the repairs weren't even approved.

  Business response

  11/01/2023

  Service Advisor spoke with customer, Customer states there was a misunderstanding there is no issue. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩