Complaints

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my extreme dissatisfaction and concern regarding the recent events surrounding the financing of a **** Mustang through Lou Bachrodt Chevrolet. I financed the vehicle with a down payment of $2000.00 on June 21st, 2023. Unfortunately, the subsequent handling of the situation has left me deeply disappointed and frustrated.On July 30th, 2023, I received a notification indicating that the bank had conducted an additional employment verification check. Due to a career change and I was no longer employed by the same company as when the car was initially financed. Subsequently, a family member was contacted by a detective who informed them the car could be reported stolen if it was not returned promptly. This interaction, which took place around July 30th, 2023, was marked by the detective's assertion that the bank had reversed its decision on the loan.In response to this situation, immediately the car was returned. I was promised a full refund of my down payment.However, when the time came to collect my down payment refund, I was only provided with $1000.00half of the original amount.This handling of the matter is deeply troubling to me for several reasons. First and foremost, I was approved for the auto loan on June 21st, 2023, based on my down payment and credit standing. I had made no missed payments. As such, the abrupt reversal of the loan approval without any notification or due process is both baffling and concerning.Furthermore, according to my understanding of consumer protection laws, any changes in contract terms or cancellations should be communicated within 10 days, along with a full refund. However, this situation was allowed to persist for a month before the car was collected and a partial refund was issued. This not only reflects poorly on Lou Bachrodt Chevrolet's commitment to customer service but also raises legal and ethical concerns.

  Business response

  08/14/2023

  Subject: Response to BBB Complaint Case # ********
  
  Dear BBB,
  
  I hope this message finds you well. We appreciate your feedback and the opportunity to address ************ concerns. We take customer satisfaction seriously and aim to provide a clear explanation of the circumstances surrounding his recent experience with us.
  
  Firstly, we would like to express our apologies for any inconvenience He may have encountered during this process. Its important to us that our customers have a positive and seamless experience with our dealership.
  
  Regarding the vehicle purchase and subsequent events, we want to provide you with a comprehensive understanding of the situation. After ************ contract was submitted to the bank for verification, it came to our attention that ************ employment status had changed, leading the bank to return the deal to our dealership.
  
  In an effort to reach out to ************ and resolve the matter promptly, We made numerous attempts via phone and email to establish contact. Regrettably, we were unable to connect with ************ during this period. In light of this, we were reluctantly compelled to engage a professional repo company to recover the vehicle, incurring a charge of $1000 for their services.
  
  Upon reestablishing communication with ************ (08/04/2023) after a considerable time lapse, we proceeded to address the situation as fairly as possible. We understand that the repo companys fee has resulted in an adjustment of the refund amount, and we sincerely apologize for any confusion this may have caused.
  
  Regarding the disclosure in our contract about potential charges for unapproved vehicle possession ($ ***** per day), we acknowledge that we did not enact this provision in ************ particular case. We appreciate your understanding and assure you that we continuously assess our policies to ensure optimal clarity for our valued customers.
  
  We want to express our gratitude for your patience and cooperation throughout this process. ************ satisfaction is our priority, and we are committed to learning from this experience to enhance our services moving forward.
  
  Please rest assured that our team is here to address any further concerns ************ may have and to assist in any way possible. We believe in open communication and are dedicated to achieving a resolution that aligns with your expectations.
  
  Thank you for giving us the opportunity to address these concerns.
  
  Warm regards,
  
  *****************************
  F&I Director
  *** Bachrodt Auto Group954-247-5027

  **************************************

  Customer response

  08/14/2023

   
  Complaint: 20457864
  
  I am rejecting this response because: My employment was verified while I was in the ************** at the dealership on speakerphone.  I believe there is negligence on the business for recording incorrect contact information for a follow up with the bank.  In addition,I had no change in employment until 7/12/2023.  That is 23 days after the contract was signed.  Furthermore, I did not receive contact (a threat to be exact, attached) from a detective until 7/31/2023 and as you can see there was no delay in retuning the car.  This is why I believe that this was an unethical tactic to make some extra money at my expense and I am owed my entire downpayment.  I had no missed payments and this was well after the 10 days of the commencement of financing.
  
  Sincerely,
  
  *******************

  Customer response

  08/14/2023

  After review of the contract, I would like to add that I was not provided alternative financing options or to add a co-signer which could have been completed within 90 days and keep the vehicle.  Instead I lost half of a downpayment. 

  Business response

  08/17/2023

  Dear BBB,
  
  Thank you for your continued communication and patience in this ongoing matter. I would like to clarify some crucial details surrounding *************************** complaint (ID ********* and provide an updated response.
  
  *********** was initially approved for financing based on the information provided by him at the time of the purchase, which indicated he was employed full-time and able to meet the original loan obligations. However, based on the correspondence from *********, **************** former employer, stating that he had separated from his position with an effective date of 7/12/2023. In light of this change in circumstances, GM Financial rescinded their original approval, as ************ no longer had a confirmed ability to repay the original loan obligations.
  
  We acknowledge that we may not have received direct communication from ************ regarding this employment change. Nonetheless, the "Sellers Right to Cancel" provision in our contract explicitly outlines our rights to cancel the contract and recover the vehicle under certain circumstances.
  
  Upon learning of the employment change, we made multiple attempts to reach out to ************. Unfortunately, we were not successful in establishing contact. As a result, and as outlined in our contract, we were left with no other option but to engage a professional repo company to recover the vehicle. This incurred additional costs of $1000.
  
  Given that ************ failed to respond within 48 hours of the original notice as specified in the "Sellers Right to Cancel" provision, and in consideration of the costs incurred to recover the vehicle, we will not be reimbursing ************ for the additional expenses.
  
  We empathize with **************** situation, but we must adhere to the terms and conditions outlined in our contract. We are always committed to ensuring fairness and transparency in our dealings, and we have acted within the rights and responsibilities set out in the contract signed by both parties.
  
  Please communicate this information to ************ and assure him that our actions were in accordance with the contract terms. We appreciate his understanding of the situation and hope that this response brings closure to this matter.

  ******* MD *******
  Finance Director
  *** Bachrodt Auto Group
  ***************************
  Coconut Creek,** 33073
  ************
  
  

  Business response

  08/30/2023

  Dear BBB,

   

  Please see our respond from august 14/2023

   

  From the Business on Monday, August 14, 2023
  Subject: Response to BBB Complaint Case # ********
  
  Dear BBB,
  
  I hope this message finds you well. We appreciate your feedback and the opportunity to address ************ concerns. We take customer satisfaction seriously and aim to provide a clear explanation of the circumstances surrounding his recent experience with us.
  
  Firstly, we would like to express our apologies for any inconvenience He may have encountered during this process. Its important to us that our customers have a positive and seamless experience with our dealership.
  
  Regarding the vehicle purchase and subsequent events, we want to provide you with a comprehensive understanding of the situation. After ************ contract was submitted to the bank for verification, it came to our attention that ************ employment status had changed, leading the bank to return the deal to our dealership.
  
  In an effort to reach out to ************ and resolve the matter promptly, We made numerous attempts via phone and email to establish contact. Regrettably, we were unable to connect with ************ during this period. In light of this, we were reluctantly compelled to engage a professional repo company to recover the vehicle, incurring a charge of $1000 for their services.
  
  Upon reestablishing communication with ************ (08/04/2023) after a considerable time lapse, we proceeded to address the situation as fairly as possible. We understand that the repo companys fee has resulted in an adjustment of the refund amount, and we sincerely apologize for any confusion this may have caused.
  
  Regarding the disclosure in our contract about potential charges for unapproved vehicle possession ($ ***** per day), we acknowledge that we did not enact this provision in ************ particular case. We appreciate your understanding and assure you that we continuously assess our policies to ensure optimal clarity for our valued customers.
  
  We want to express our gratitude for your patience and cooperation throughout this process. ************ satisfaction is our priority, and we are committed to learning from this experience to enhance our services moving forward.
  
  Please rest assured that our team is here to address any further concerns ************ may have and to assist in any way possible. We believe in open communication and are dedicated to achieving a resolution that aligns with your expectations.
  
  Thank you for giving us the opportunity to address these concerns.
  
  Warm regards,
  
  *****************************
  F&I Director
  *** Bachrodt Auto Group954-247-5027
  **************************************

  Business response

  08/30/2023

  Respond from August 17/2023

   

  Dear BBB,
  
  Thank you for your continued communication and patience in this ongoing matter. I would like to clarify some crucial details surrounding *************************** complaint (ID ********* and provide an updated response.
  
  ************ was initially approved for financing based on the information provided by him at the time of the purchase, which indicated he was employed full-time and able to meet the original loan obligations. However, based on the correspondence from *********, **************** former employer, stating that he had separated from his position with an effective date of 7/12/2023. In light of this change in circumstances, GM Financial rescinded their original approval, as ************ no longer had a confirmed ability to repay the original loan obligations.
  
  We acknowledge that we may not have received direct communication from ************ regarding this employment change. Nonetheless, the "Sellers Right to Cancel" provision in our contract explicitly outlines our rights to cancel the contract and recover the vehicle under certain circumstances.
  
  Upon learning of the employment change, we made multiple attempts to reach out to ************. Unfortunately, we were not successful in establishing contact. As a result, and as outlined in our contract, we were left with no other option but to engage a professional repo company to recover the vehicle. This incurred additional costs of $1000.
  
  Given that ************ failed to respond within 48 hours of the original notice as specified in the "Sellers Right to Cancel" provision, and in consideration of the costs incurred to recover the vehicle, we will not be reimbursing ************ for the additional expenses.
  
  We empathize with **************** situation, but we must adhere to the terms and conditions outlined in our contract. We are always committed to ensuring fairness and transparency in our dealings, and we have acted within the rights and responsibilities set out in the contract signed by both parties.
  
  Please communicate this information to ************ and assure him that our actions were in accordance with the contract terms. We appreciate his understanding of the situation and hope that this response brings closure to this matter.
  ******* MD *******
  Finance Director
  *** Bachrodt Auto Group
  5500 ************
  Coconut Creek,** 33073
  ************

   

  Customer response

  08/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/14/2023 - I was trying to buy out my leased vehicle (end date 05/28/2023). I went to *** Bachrodt ***** to buy the lease and the head financial man who goes by ** told me I could not buy the vehicle because there was a 3 month wait period to complete this type of transaction. I said that's not what it states in my original lease paperwork. It states I could buy out the lease at any time. ** told me I could not do this today and that I'd have to make an appointment in July. I told him my lease ends on May 28 and this is cannot be legal. They forced me to take out a new loan (from GM Finance) for the purchase of the soon to be expiring lease. They also didn't give me an option to finance without having to buy an extended warranty. After hours of sitting there feeling the pressure of their finance person ***********************, I ended up with a new loan from GM which includes a $2,800 extended warranty & $199 for 3 oil changes. I plan on paying off this loan asap/1st payment due date. I am very concerned as to how I am going to get back the *********** change money as it's all inclusive in the lease. I have called *********************** 3x and emailed him 2x but he has not returned any. I did call GM Financial and they told me I must get those monies back from the dealership/Bachrodt *****. This entire transaction felt as though they/Bachrodt held me hostage, forcing me to take this loan through GM, including the extended warranty which I did not want. Please help me with this so others don't get caught up in this trap with this dealership. It must be against the law, please advise if I should retain a lawyer in addition to your assistance. DEAL#: ******. CUST#: ******. VIN #*****************. Thank you so much. ***************************

  Business response

  05/12/2023

  Complaint has been resolved.

• Initial Complaint

  04/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchases a used car in Coconut Creek, Fl from Lou Bachrodt Chevrolet. I specifically asked ********, to video every issue with the car, scratches, dent, etc. He swiftly breezed by the road rashed rims. By the time I received the car, I was in my pajamas, and the tow truck buyer quickly asked me to sign my name and didn't even look up, then left. I didn't even have the opportunity to check the car out before he left. Once I saw the wheels I called my salesperson, ********, and asked why the video did not show the wheel rash. His comment was "Well, it's a used car you know, I don't know what to tell ya" I then took it as a loss and had the wheels redone at my cost. I do have pictures of the before. Then, I get into the car with my daughter for a day of shopping, we noticed on the highway the breaks made a strange noise. I came home and asked my bf to take the car to his dealership, LandRover/Jaguar. They put the car on a lift and stated that the rotors were warped and all break pads need to be replaced since they are warped as well. My question is if they do a safety inspection before they sell the car, how did this pass? How are they allowed to blatantly lie to sell a car. Who's responsible for the safety of the car. Can they actually lie and get away with this? I would like a refund for fixing the wheels. Since I live over 4 hours away, I'd like reimbursement for fixing the wheels and would like to takt the car to a trusted mechanic and fix the rotors and replace breakpads.

  Business response

  05/12/2023

  Dear ****************,
  We would like to clarify that prior to shipping the vehicle to your home address, we provided you with a detailed walkaround video of the vehicle. The video clearly showed the condition of the vehicle, including any scratches, dents, or other cosmetic issues. We apologize if the video did not highlight the condition of the wheels to your satisfaction. However, we would like to point out that the vehicle was sold to you on an "as-is" basis, as evidenced by multiple signed "As Is" and "No Dealer Warranty" forms that you signed prior to delivery. 
  Regarding the issue with the brakes, we would like to emphasize that our vehicles undergo an inspection prior to sale. We are confident that the brakes on the vehicle you purchased were in good working order at the time of sale. We understand that the brakes made a strange noise while you were driving, and we sympathize with your concerns. However, we would like to point out that the brake pads were well within specifications when we inspected them. 
  We take customer satisfaction seriously and want to work with you to find a satisfactory resolution to this matter. We are willing to reimburse you for the cost of addressing the issue with the brakes. However, we cannot offer a refund on any cosmetics on a vehicle sold on an "as-is" basis. 
  We value your business and hope to have the opportunity to work with you to address your concerns. If you can kindly email me the invoice at your earliest convenience, I would appreciate it. Please let us know if you have any questions or concerns, or if you would like to discuss the matter further. 
  

  Sincerely, 
  ***********************;
  Lou Bachrodt Coconut Creek 
  ****************************************

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 4, 2022 my car ***** Equinox 2012 was taken to the shop at the dealership because it has a problem with the motor, the shop determined that the time belt needed replacement, and the work was done and paid by the extended warranty ****************** I was called to pick up the car on November 11, 2022, which I did the same day around 6:00pm, when I turned on the car at the dealership it had several service lights on (break, ABS, and track) I proceeded to drive the car to see if the lights were a temporary issue but when I drove it not only had the service lights on but the car was wobbly and unsteady (like if I was driving a horse, that type of movement). I turned around and talk to the service advisor, he stated that they were going to check the car but because of the time, it needed to be the next day. I called an uber back home. I was called the following day, the service advisor said that the car now had an issue with the electronic brake module and that the part was on backorder and that the wobbly was due to them lifting the car. They stated that they never saw the service lights on, which someone had to see when they parked the car in the pick-up area, I also assumed someone had to test drive before calling me to pick up the car. After that, there have been numerous calls back and forth, me trying to be understanding and patient with the situation but nothing has been done..The manager called per my request and said that he was going to speak with their sales department to see if they can buy the car (pay it off for me, because I still owe the bank *****) but that was over a week ago, and no callbacks or responding to my messages. I've spent an outrageous amount of money on uber during this time, and it seems like they are not accepting their responsibility. My car didn't have ANY problems with the brake system or ABS or had any service lights or problems with the tires or anything like that when it was taken for service, then someone at this dealership did something (could be a human error and I understand it) but the business needs to take accountability for errors, mistakes, situations, or else that could've happened.

  Business response

  12/01/2022

  Customer initially brought her 2012 ***** Equinox with ******* miles in for an engine concern customer stated check engine light was on vehicle was running rough and vehicle would die while driving. We found an issue with the camshaft actuator solenoids we repaired the vehicle customer paid her $100 deductible and extended warranty paid the rest of the repair. Customer picked up her vehicle with no check engine light on, Customer returned later that day with the check engine light on we checked the codes in the computer which show an internal electrical failure in the electronic brake control module this also showed the time and date of the failure which was after the vehicle was picked up this was all explained to customer. Customer does have an extended warranty which should cover this module we told customer we would wave her deductible and if for some reason the extended warranty company would not cover this repair we would help with price of the repair. The issue is the electronic brake control module is on backorder with no ETA we have worked with ************** to try to find the part at any of their warehouses or other dealerships,Customers extended warranty has tried to source the part after market and they are unable to get one as well. Customer requested the part number so she could try to find the part we gave her the part number and told her we are trying to do everything we can to get the part and get her vehicle back to her but unfortunately we have to wait on ************** to provide us with the part. Will update case if we have any more information from ************** on part availability.

  Customer response

  12/05/2022

   
  Complaint: 18482924
  
  I am rejecting this response because:

  The car had the lights on when picked up, returned right away after test drive. Your business still rejects all responsibility rather than investigating. How are you in business??? You are lying and covering up for whoever messed up. 
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 20th I made a purchase for a Dodge Ram $3500. Right after driving the car the fuel water light came up. I contacted the sales agent ****** whom asked to bring the vehicle in. After bringing it I , she took it to the back and had the light erased. She said it was just a light that needed to be reset. I left with the car not even a quarter mile it came back on again. I decided instead to take the vehicle to Dodge to get an inspection. They inspect it and told me of all the issues with the vehicle. I called ****** to inform she said *** i why did you take it to Dodge? The dealer of course is going to take your money. She was very rude to me and was speaking to my husband referring to me as so-call girlfriend or wife Beyond unprofessional. Not to mention calling my husband phone at 3 in the am which I have screenshot of. ***** advised that the vehicle fuel system needs to be replaced, they have pictures of the water thats actually in the system. ****** however showed me fake paperwork to show the car was service. She texted me in writing prior to purchasing the vehicle to say the car was service and everything is fine. ***************************** is a big dealership, this is beyond fraud. Im less than 20 days I have not even been able to drive the vehicle without the light being on. Second time already at Dodge with a pending $9,000 Im repair. A $53000 Vehicle was price gauge to $73,000. I am asking to please rectify this matter in the most professional was and also in a timely matter. Id hate to have you lose other customer over this big small issue.Thanks in advance.

  Business response

  09/14/2022

  Hello and thank you for this notice, we believe this is for our other location in Pompano. I have forwarded this to the ** *************************.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Saturday, August 27, 2022, I went to the ************ for a scheduled oil change and tire rotation. I was there waiting for over 2 hours. I also had driven 2 hrs to get there, as there is no ***** dealership around the rural area in which I live. When I got home, I checked my tires, as I have gotten in the habit of doing, because this has happened to me before. And in doing so, I realized that the tires had NOT been rotated. I know this, because I have my tires marked, due to a suggestion long ago, by a mechanic himself.Saying that you performed a service, and billing for it, is in actuality, an act of Fraud.

  Business response

  08/31/2022

  We have received this complaint and will investigate this. We will gladly have the service manager look into this and help

  make the customer happy.

  Customer response

  09/01/2022

   
  Complaint: 17798011
  
  I am rejecting this response because: The Business needs to assume more responsibility here. Just saying that you are going to look into this changes nothing.

  This dispute is a matter of principle in that a service was not performed as charged. I have a new tire on my Driver's front and it's still in the same position even after a supposed tire rotation.  Also, the last time I had my tires rotation the sensors where not reset, so if I let some air out of a tire, I can again confirm if the tires where rotated this time.

  In thinking further, just providing me a refund, would not be satisfactory enough, for the business again needs to take responsibility, I sincerely doubt that an employee is going to man up in saying that the work was not done. 

  
  Sincerely,
  
  ***********************

  Business response

  09/02/2022

  ************** the service manager will refund customer for tire rotation.

  He has submitted a detailed email to customer as well. Customer lives very far from our dealership and has

  visited several other GM dealership in the past.

   

  Customer response

  09/02/2022

   
  Complaint: 17798011
  
  I am rejecting this response because, what does me living a long distance away have anything to do with the service that was not provided, and also with me visiting other ***** Dealership. I live in *********, **., check for yourself if there's any Dealerships near me. 

  I have NOT received an email either from anyone at ************************* *****.

  At the very least, a refund for the tire rotation is say to being provided,, however that does not seem satisfactory enough for an act of deceiving  a Consumer.

  You should be ashamed of yourselves. 

  God sees all.

  
  Sincerely,
  
  ***********************

  Business response

  09/09/2022

  ************** can assure you that we did perform the tire rotation that you paid to have done but we will reimburse you the $19.95 for the tire rotation. I also see that you stated you had to drive 2 hours to get here that there are no ***** dealerships close to you. Thank you for making the drive we really appreciate your business and hope to retain you as a customer. I did a search on the ***** website in the find a dealer section with your address to see if I could help find a possible closer dealership that might be a little more convenient and we are the 70th closest dealership to you. Again thank you for your business I will have the reimbursement check mailed out to the address that we have on file have a great day. 

  Customer response

  09/12/2022

   
  Complaint: 17798011
  
  I am rejecting this response because: First of all, I have never received an email as stated from the Service Manager, ***********

  Also, this ****, person, failed to show proof that the tires had indeed been rotated, when I do have proof of two of my tires being marked, strictly for this reason.

  I do expect a full refund of the tire rotation, as stated that a refund has already been sent, however the lack of taking responsibility to my claim here is appalling, and I wish that this incident be published for all other consumers to be educated and aware of the deceiving service practices that are occurring without the consumers knowledge.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a Porsche around September 2021. I had bought over 10k worth of warranty on the car. About 4 months ago I had an engine issue and put the car into service. Porsche said that before the car was sold to me Loubachrodt had put in an aftermarket filter during an oil change. Which is why my car now needs a new engine thats going to cost 50k! I was told that the warranty I bought would not cover this. This is unacceptable!

  Business response

  06/07/2022

  We have received this complaint and will do an investigation.

  Business response

  06/07/2022

  
  Customer has been driving this car since 9/5/21. The car has since been at a Porsche dealer. The car is still under factory
  warranty. We feel that Porsche should honor their warranty.
  
  

• Initial Complaint

  05/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I PURCHASED A YUKON 2 YEARS BACK AT THAT TIME I PURCHASED A VEHICLE SERVICE CONTRACT AND GAP I RECENTLY TRADED IN MY VEHICLE AT ANOTHER DEALER AND HAVE REACHED OUT TO THEM 10 TIMES SINCE TRYING TO ****** THE REMAINDER OF THOSE CONTRACTS THEY HAVE NOT RESPONDED TO NUMERUS VOICE MAILS AND EMAILS. I WANT THIS RESOLVED

  Business response

  05/20/2022

  Thank you for making us aware of this! I have forwarded all information to the finance department to help with this.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased my vehicle July 19, 2021, in cash for $31676.50. Once the purchase price was agreed upon, I went and got a cashier's check from my bank. Upon finalizing the deal, there finance department added additional fees of approximately $274.00. I disagreed and asked for my bank draft back. There finance agent, ******, did not want to lose the sale, so she stated she would add an additional 3 oil change maintenance free of charge and a lost key policy in the event I lost my remote key. I stated that was agreeable and closed the sale. Well, little to my dismay, ****** never documented her agreement with me and when I visited their service department for my third oil change on May 9, 2022, I was informed that there would be no further service free of charge and unless I could provide something in writing, there was no policy regarding lost key. I asked their finance manager to contact ****** so she could verify and was told that would be impossible since ****** is out on maternity leave and was not expected back until next month and we will not bother her with this. I was treated poorly and basically as if I was lying and trying to get something for free. I am a businesswoman and was treated as is I was a homeless person asking for free food or coins to put in my cup. Agent, ******* "md" Danczur actually screamed at me, stating, "I don't care who you complain to, do you don't have it in writing". I was horrified and embarrassed at the way I was treated. After reviewing my contract, there are several discrepancies, such as, I put a cash down payment of $200-I paid for my vehicle in cash outright!! And tax, title and tag were included in the sale price - I gave them additional funds $274.00 for this! I know at the end of the day this is basically my own stupidity for thinking I was doing business with a reputable company in good ************** I expect to receive what was promised and nothing more. They were so quick to dismiss me and pocket my money! Scammed

  Business response

  05/12/2022

  Thank you for your BBB complaint response! We will do an investigation and get some answers for you!

  Customer response

  05/17/2022

   
  Complaint: 17193491
  
  I am rejecting this response because Lou Bachrodt Coconut Creek, ****** has made no attempt to contact me to resolve my complaint regarding my interaction with their Finance team on May 9, 2022.  I await Lou Bachrodt Coconut Creek, *******'s response in bringing this matter to satisfactory resolution.
  
  Sincerely,
  
  *****************************

  Business response

  05/18/2022

  The below statement is from our Finance Director MD.

   

  
  ********************************* purchased a 2018 *** 3 on 07/19/2021 as a cash transaction. We do not include Bachrodt Care on luxury cars and for that reason there wasnt any Bachrodt care in her deal #******.
  ******************** was claiming that she was promised 3 oil changes.
  To keep customer satisfied, we agreed that we will honor 3 oil changes and we provided last one on  05/09/2022. During that time,customer asked for additional 3 oil changes and key replacement policy on her 2018 *** 3. However, I told customer that we cannot provide additional 3 oil changes and free key replacement policy. I asked the customer if she had any supporting documents for 6 free oil changes and key replacement. Then, customer responded no. Customer only asked for my business card then, she walked away.

   

• Initial Complaint

  05/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/30/21 I purchased a 2019 Corvette from ************************* at *** Bachrodt. He provided me with one car key FOB and put in my contract I was to receive a second FOB. Since then Ive called ****** four times, left messages with his secretary and stopped in twice. They keep giving me excuses as to why I cant get a second key. My only key got locked in the car recently and the car battery died. Because I still dont have a second key from *** Bachrodt I had to go buy a new one from a different dealership or I couldnt get back in the car. They had a new key ready for me in 20 minutes and Im still waiting four months later for the one ****** promised me in my contract. It cost me $460 for a second key when it should have been free. I would liked to be reimbursed this amount from *** Bachrodt but Im being ignored by ****** and his employees. Im a 75 year old veteran. Please help me!

  Business response

  05/16/2022

  This complaint is for the ************* location. I have forwarded this to the ** there.

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