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Initial Complaint
02/23/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I noticed a recurring charge on one of my accounts that I did not recognize. After looking into the origin of the charge, it appears to be some sort of credit management or credit checking tool. I am not familiar with it, nor would I pay (nor do I even have the money to pay) for credit repair services, especially one that appears so vague. Furthermore, after more research, it appears I am not alone in this issue. This company has charged several others without proper consent, and I would like to have my money refunded to me as well as erasing any of my data that this company may have. I have attempted to call and resolve the issue with the company themselves, but have not received any correspondence back. Dates of Charges and Amount Paid:12/19/2024--- $1.00 01/12 --- $32.34 02/23/2025 --- $39.95
Business response
02/24/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 02/23/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Customer response
02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
02/23/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
January 16, 2025 -- I recall signing up with CompareHub by LoansCanada. During the sign up a pop up appeared and mentioned along the lines of "sign up for one-time processing fee" receive something about finance and verifying your accounts to make it easier. I thought a one-time charge for $1 dollar wouldn't be too bad, then the charge was verified for 1$ by "**************************** *******" (weird name I thought but okay).Later, On January 23, 2025 -- there was a charge for $34.95 by "**************************** ******* West Hollywoo Ca" --- this time the name was different and it was definitely unauthorized as soon as I became aware of it. I reached out to my bank immediately and the best resolution would be to reach out to the merchant first & change cards. I found it a difficult process because I didn't know who are what I was being charged for. I thought that if this was a subscription I need my money back and to cancel it. Also, I planned to change my card so it wouldn't happen. Today is February 23, 2025 and I've been charged again by "**************************** ************************"After research, I found it all to be affiliated with this company & have detailed information that seems confusing but I think its to confuse the customer.I honestly don't care to contact these people directly except to expose a little bit of what's going on if I don't get all my money back please. Its all affiliated and would like a full refund for the unauthorized transactions of $69.90 ASAP. Thank You
Business response
02/24/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.

We confirm that your account was canceled on 02/24/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last 2 transactions today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.

Thank you.

Customer response
02/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
02/18/2025
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company charged me $39.95 on January 15th and February 15th for a subscription I never signed up for through a loan website! Upon plenty of research, this company is made up of plenty of scam artists stealing money. I was told they never took several payments from me and they could only refund half of the second payment, that is not good enough for me.
Business response
02/24/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do. However, if you find someone external to you has enrolled to our services without your consent, we can gladly cancel your account and refund the transaction.
We confirm that your account was canceled and partially refunded on 2/18/ 2024 by our customer service team . A confirmation email was sent to the email on file on that day. We also proceeded to reimburse the last 50% transaction. . You should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method

If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Customer response
02/24/2025

Complaint: 22957218

I am rejecting this response because: I was charged in January and February for something I shouldnt have ever been charged for! I was only received 1/4 of the money back.

Sincerely,

****** *******
Business response
02/26/2025
Refund was issued,
Thank you.
Customer response
02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
02/15/2025
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I never contacted or used anything from this business and they charged me almost 40 bucks
Business response
02/24/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 02/24/2025. A confirmation email was sent to the email on file *********************** not ************************** as per the BBB complaint) on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thanks.

Customer response
02/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
02/06/2025
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I noticed a recurring charge on one of my accounts that I did not recognize. After looking into the origin of the charge, it appears to be some sort of credit management or credit checking tool. I am not familiar with it, nor would I pay (nor do I even have the money to pay) for credit repair services, especially one that appears so vague. Furthermore, after more research, it appears I am not alone in this issue. This company has charged several others without proper consent, and I would like to have my money refunded to me as well as erasing any of my data that this company may have. I have attempted to call and resolve the issue with the company themselves, but have not received any correspondence back. Dates of Charges and Amount Paid:12/12/2024 --- $1.00 12/29/2024 --- $39.95 01/29/2025 --- $39.95
Business response
02/07/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 02/07/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Customer response
02/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** Constant
Initial Complaint
02/01/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/10/25 I applied for a car loan. The site required my debit card for what was advertised as a $1 fee for a credit check. As soon as I received the confirmation email of being charged $39.95 per month, I immediately went to their site to cancel, but of course, the login information they provided in the initial email does not work, I assume, so people cannot cancel. I then replied to the email to cancel the subscription, and they then stated that due to the nature of the subscription, I would need to call in for someone to try and sell me on why I needed it. After seven days, they tried charging my card, but ***** had already flagged it as fraudulent; my guess is by the number of complaints from this company. They have since tried charging my card several times, all being declined for fraud. This account needs to be canceled.
Business response
02/07/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 2/7/2025. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Initial Complaint
01/31/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Randomly charged my debit card $40, Ive never signed up for this service.
Business response
02/07/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.

We confirm that your account was canceled on 02/07/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
Initial Complaint
01/31/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Business charged me a subscription fee. Unable to cancel the subscription online and prompted to call the business. Tried calling the phone number but no one picks *** the phone.
Business response
02/07/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/20/2025 from our customer support team during a call with you unlike your statement from BBB. A confirmation email was sent to the email on file on this day.

If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Customer response
02/07/2025

Complaint: 22834484

I am rejecting this response because: The website does not allow consumers to cancel subscription requests. Instead consumers are required to call a number. Only after multiple attempts to call customer support someone picked up. When the customer support agent picked up they tried to upsell me and keep the subscription. My understanding is that there are regulations where consumers need be be allowed to cancel a subscription whenever they want without any obstacles.The business model of this company goes against such regulations.

Sincerely,

***** ****
Business response
02/13/2025
We confirm that we deactivated your account on 02/07/2025 after receiving the BBB complaint. I regret that you had difficulty canceling your subscription despite calling our customer service on 01/20/25 at 12:22 pm.
Thanks.
Customer response
02/13/2025
Business does not allow users to cancel subscription request via online platform. This is again regulations.
Initial Complaint
01/29/2025
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just saw that this company had fraudulently been taking ***** out of my account every month since February 2024 amounting to ****** I never signed up for this nor can i even find what this service is. Please help! They stole all that from me I also don't want any more money taken out
Business response
02/07/2025
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.

Upon reviewing your complaint, the account was canceled when the chargeback alerts were initiated on 1/18/2025. A confirmation email was sent to the email on file on this day. As such, the bank refunded the original payment method for your transaction.

We think you have ample time to identify any suspicious transactions over the 9 months. Your IP address was verified during the initial transaction and it corresponds to your region.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.

Customer response
02/07/2025

Complaint: 22826218

I am rejecting this response because:

Sincerely,

********** ***********
Customer response
02/07/2025
First of all the response was very snarky. I honestly wasn't looking at my bank statement. I started to recently that's how I noticed. The bank can only repay the last 90 days I never signed up for this company. I want the last 9 months refunded. I tried finding inflation about the company finally found a phone number but no one answers or calls back. I want my money back as taking it was fraud. I never agreed to this service
Business response
02/13/2025
Dear Customer,
The last three transactions for chargebacks have already occurred.
After carefully reviewing your account, we are pleased to offer an additional refund for an additional 50 % of one-month subscription. While we are unable to extend the refund beyond this period, we truly hope this gesture reflects our commitment to your satisfaction.
We think you have ample time to identify any suspicious transactions over the 6-7 months. Your IP address was verified during the initial transaction and it corresponds to your region.
Customer response
02/13/2025
I do not believe a company should tell me what I should be able to do in my own life especially when they were stealing money, i will take legal action if i am not fully reimbursed just for the principal alone. In the last 9 months I have gone through a high conflict divorce dealt with multiple illnesses personally and with my son, mother and father while being a care taker and working so you will forgive me for not noticing this scam. I want a full refund and for this company to not judge another person.and it's basically impossible to contact this company hence why I contacted the bbb. Despicable.
Customer response
02/13/2025

Complaint: 22826218

I am rejecting this response because:
I do not believe a company should tell me what I should be able to do in my own life especially when they were stealing money, i will take legal action if i am not fully reimbursed just for the principal alone. In the last 9 months I have gone through a high conflict divorce dealt with multiple illnesses personally and with my son, mother and father while being a care taker and working so you will forgive me for not noticing this scam. I want a full refund and for this company to not judge another person.and it's basically impossible to contact this company hence why I contacted the bbb. Despicable.

Sincerely,

********** ***********
Business response
02/14/2025
The initial BBB complaint said that you had been charged since February 2024, although your account was activated on May 13, 2024, at 2:06 p.m., not February.

In general, we are able to refund a few recent months of subscription fees, which you have already received via chargebacks.

However, we will consider your case if you can supply us with a screenshot of your transaction history from February 2024, including the date and transaction ID.
Thanks!
Customer response
02/14/2025

Complaint: 22826218

I am attaching you are correct it was may my apologies. That's still 8 months of fraudulent charges 3 were given back by my bank so the other 5 need to be refunded. This is insane.

Sincerely,

********** ***********
Initial Complaint
01/26/2025
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged 2 times ***** on my ****** debit card and I did not authorize or pay for anything.i do not know who this company is who stole from me to pay me back and then some I'm on a no income life and every ***** counts
Business response
01/28/2025
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 01/28/2025. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

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