Credit Services
Credique LLCThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two reoccurring charges on my bank statement starting in July.I dont know what they are.. I believe its the same company PVER3 And pinsightsBusiness response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last 2 transactions today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
11/05/2024
Complaint: 22505201
I am rejecting this response because:
I was expecting a refund for, July September and October as well. I never knowingly signed up for this service
Sincerely,
****** ******Business response
11/05/2024
After carefully reviewing your account, we are pleased to offer an additional monthly subscription. While we are unable to extend the refund beyond this period, we truly hope this gesture reflects our commitment to your satisfaction.
We think you have ample time to identify any suspicious transactions over the 4-5 months. Your IP address was verified during the initial transaction and it corresponds to your region.
Thank you.Customer response
11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However I do not want the monthly subscription they are offering
Sincerely,
****** ******Business response
11/18/2024
Already cancelled and refunded on 11/4/2024.Initial Complaint
11/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Continuing to change my card 39..too every 3 days I can't stop itBusiness response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.Thank you.
Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
11/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company charge my card $1 on the 9th of last month and has continually tried to charge my card ***** at least once or twice a week. I've contacted them via email multiple times. They respond well we tried calling you...happy ha no ya didn't and then try to ask me for more info and still nothing is done. Cancel my account and stop charging my card. Take a hint.Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024 by our customer service department. A confirmation email was sent to the email on file on this day.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
11/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have had a few different charges of ***** from this company. I have no idea who they are or how they my banking info.Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.Thank you.
Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ************Initial Complaint
10/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Charged 3 times each for $39.95 without authorization September 1 2024 October 1 2024 November 1 2024 Needs to be refunded and stoppedBusiness response
11/01/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/01/2024. A confirmation email was sent to the email on file on this day.After carefully reviewing your account, we processed to refund the last transaction today, in addition to offering an additional 50% refund. . While we are unable to extend the refund beyond this period, we truly hope this gesture reflects our commitment to your satisfaction.
We think you have ample time to identify any suspicious transactions over the past 3 months. Your IP address was verified during the initial transaction and it corresponds to your regionIf you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Thank you.
Customer response
11/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Business response
11/18/2024
Already handled it on 11/1/2024 and closed the case on 11/5/2024.Customer response
11/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
10/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was charged ***** on 10/30/24 at 5:16 p.m. I was working at this time so I was not spending money. I never heard of this company so I'm not sure why they are randomly taking my money. I am a single mom of 3, I need every ***** I make.Business response
11/01/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/01/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
10/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was charged 1.00 on 10-25-2024.An attempt was made on 10-31-2024 for ***** but I had no funds in that account. It showed up as PVER3.US8886056664. I need whoever this is to quit attempting to collect funds.Business response
11/01/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/01/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.Thank you.
Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't wish to do any business with this firm.
Sincerely,
**** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
526 total complaints in the last 3 years.
364 complaints closed in the last 12 months.
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