Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Charging my card for $39.95 for something I didn't purchase
Business response
10/28/2024
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/282024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
Business response
11/18/2024
Already responded on 10/28/2024.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I did not authorize this company to charge me for whatever it's claiming to charge me for. I want my money back I've been charged ***** twice now.
Business response
10/31/2024
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/31/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.

Thank you.

Business response
11/18/2024
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 10/31/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined . We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Initial Complaint
11/05/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have had multiple charges from this company on my account. Once on September the 20th for ***** and now just today on November the 1st. I received a notification stating another transaction for ***** was just attempted. I never applied for any services or account with your company. The charge on the 20th needs to be reversed and all other attempts to charge my account needs to end immediately.
Business response
11/04/2024
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you
Business response
11/18/2024
Already cancelled
Initial Complaint
11/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Was billed today 11/01/2024 for ***** for a pver3.u. I did not authorize this and don't know who this is or what this is.
Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Business response
11/18/2024
Already responded on 11/4/2024.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
THIS COMPANY CREDIQUE ALSO OPERATES UNDER ******** AND ********. ******** FRADULENTLY CHARGED MY CREDIT CARD $19.95 ON OCT 27 ******** FRADULENTLY CHARGED MY CREDIT CARD $39.95 ON OCT 24 I DON'T KNOW WHO THIS COMPANY IS BUT IT SEEMS TO BE A SCAM. I WANT A FULL REFUND FOR EACH CHARGE
Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file(************************************************* not *********************************** as stated from BBB) on this day. We also proceeded to refund the last 2 transactions today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Business response
11/18/2024
Already cancelled and refunded last 2 transactions.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Charged ***** and did not sign up with your company. Please refund immediately to card charged.
Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024 by our customer service department A confirmation email was sent to the email on file on this day.

If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Business response
11/18/2024
Cancelled by CS
Initial Complaint
11/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've gotten several charges for PVER3 of ***** last one being 11/01 I don't recognize this charge. I also got one for October 1st along with ****** 30th and more
Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/ 2024. A confirmation email was sent to the email on file on that day. We also proceeded to refund the last transaction today, in addition to offering an additional 50% refund. You should shortly receive a refund confirmation email and expect to see your refund within the next 7 business days, credited back to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
Business response
11/18/2024
Already cancelled and refunded 2 1/2 month transactions.
Initial Complaint
11/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged ***** for something I never signed up for. I would like this cancelled and my money refunded. I have know idea who this company is to reach out to.
Business response
11/04/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/04/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
Business response
11/18/2024
Already cancelled and refunded last transaction.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company charged me ***** on November 2, 2024. I have no idea who they are and never signed up for a credit score service. After researching it appears that this has happened to many others
Business response
11/05/2024
Dear Customer,
We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/05/2024. A confirmation email was sent to the email on file on this day. We also proceeded to refund the last transaction today. You should receive a refund confirmation email shortly and see your refund within the next 7 business days to the original payment method.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.

Business response
11/18/2024
Already responded on 11/5/2024.
Initial Complaint
11/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
An attempt was made to withdraw thirty nine dollars and ninety five cents from my account.
Business response
11/05/2024
Dear Customer,

We take customer concerns seriously and are committed to addressing the issues raised by our valued customers promptly and professionally. We would like to apologize for the inconvenience you have experienced.
We are a financial reporting services company. When you are trying to get any type of loan, insurance payment or other payments that are required to run your credit score or for you to have a control of your finances, that company or agency you work with may be recommending our services. Therefore, some of these companies may be redirecting you to our page to sign up with us.
Any person who signs up to our product needs to pass through our website to do so, and we reassure you that any information processed through our pages is handled with the highest level of security and compliance.
We do NOT steal any sort of personal or credit card information, nor work with companies who do.
We confirm that your account was canceled on 11/05/2024. A confirmation email was sent to the email on file on this day.
No subscription fee was collected because your credit card was declined. We anticipate your pending status will be resolved in the next 7 business days; if not, we suggest reaching out to your bank.
If you have any additional questions or require further clarification, please do not hesitate to contact us. We are here to assist you every step of the way.
Thank you.
Customer response
11/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ********
Business response
11/18/2024
Already responded on 11/5/2024 and closed the case on 11/5/2024.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary