We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Towing Company

          Alpine Towing,Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Towing Company.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/20/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My rental car was towed from my apartment complex for a guest pass expiration when I left with the car I noticed back bumper damage and the bumper flew off while I was driving I have submitted a claim with the company and havent heard anything as far as repairs for the vehicle its not my property this is a rental

          • Initial Complaint

            11/08/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            My truck has been towed with no explanation of why there was no city ordinance saying that I violated any code. When I go see about my truck they tell me I have a 1365$ bill

          • Initial Complaint

            09/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Hello this incident happened Thursday, September 28, 2023 I will admit I was parked in a no parking zone outside my apartment complex but I have seen other people parked there for a few minutes and leave and that was my intention, I was putting air in my neighbors bike tire, and I saw Alpine towing lifting my car off the ground. I ran and practically begged the scumbag tow truck driver that I would move ASAP. He refused and demanded I pay him $145 for him to release my car. I was already late for work so I had to call my wife to come bring me cash because they did not accept credit cards. He basically stole $145 from me and my wife. The tow truck, driver was a ignorant, rude, racist person. He called me a white piece of ****, He also damaged My new bumper I had installed a month ago. I want to bring Alpine towing to everyones attention. They are thieves, and will steal your hard earned money. Their address is . *************************************************************************** Also, the same day a ************* ************** truck was parked in the same spot I was, and they were not towed , was told because it was a fire hazard to park there, but they allow a **** to park there

          • Initial Complaint

            09/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My car was towed illegally by Alpine Towing, it was parking correctly on visitors parking among other but they took mine alleging "illegal parking" without any fundament. Why they don't took the other cars around if it was illegal to park there? After taking with neighbors, it is not the first time they do so... they are taking advantage of this and charging Towing fee illegally, regretfully we are forced to pay in order to get back our cars.

            Customer response

            09/18/2023

            Please find attached pictures of the area where my car was towed by Alpine Towing, which is clearly a legal parking zone where not only my car was parked but others from this community. After picking up the car from Alpine depot they won't provide any proved why they said it was ''ilegal parking'' 

          • Initial Complaint

            08/08/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My vehicle was towed from my house because of a flat tire. After retrieving my vehicle, my vehicle no longer starts and there was damage to my vehicles muffler. They also charged me unreasonable fees to retrieve my vehicle. I paid $600 to get my car back because they charge a lien fee of $237.27.

          • Initial Complaint

            07/22/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            They towed my car and it was inside my property, they only claimed that it was on top of the grass, that's why they towed it and I demand a refund of the ***** they charged me.

          • Initial Complaint

            07/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Alpine towing is illegally towing cars from ************************ without following the rules. They tow cars without warning stickers and without violations!!!

          • Initial Complaint

            04/06/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            My car was towed from ******************** by Alpine Towing. I received a certified letter in the mail from Alpine on April 1 and the letter was dated March 28 stating that it would cost $415 to get my car. When I get there they tell me, to get my car out is $****. But in the certified mail it clearly states that my car would accumulate storage charges. They guy at the window says thats in accurate because they had my car for 36 days. How can you have my car for 36days and wait 36days to inform me that you guys have my car is in your possession. I am not paying **** for false information

          • Initial Complaint

            01/24/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            the night of january 14th, 2023, my father in law had a car accident where he past away, the car was tow to alpine towing in **** nw 67th miami, according to the billing information Alpine gave me, the car was tow on january 15th almost at 3 am, which was a sunday.this is a 24/7 business hours, the same day sunday the 15th, at ****pm i called the location to check if the car was there, and i was given the info that the car was in the yard and that there was no hold place on the vehicle from the police. it only took me five minutes to be there, and i was told the car could not be release because it was sunday, and that they only work monday to saturday, to come back tomorrow monday if wanted the car. i went back to alpine monday the 16th, i was told i could not take the car with me because it was a holiday (************************************), they were open and could release cars but not that car because it was a police holiday, and was told to come back the next day. the third day i went back to alpine for a third time, i was charged for a total of 3 days, the workers were rude and told me if i wanted i could call the police. I had already spoken an officer who explained that alpine was a contract with the police department and that they should have release the car the same sunday, so i called the police and summited a police report, which i intent to use and present to court. alpine only wanted to keep the car longer for me to pay more, and they always scam people and lie, they are a 24/7 business and they do not follow the law, if you have any issues always call the police right away before paying them.

          • Initial Complaint

            12/23/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            These scum stole my car and my money and laughed in my face

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3500 NW 67th St

          Miami, FL 33147-7555

          Visit Website
          (305) 889-2800

          Customer Complaints Summary

          24 total complaints in the last 3 years.

          10 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.