Complaints

• Initial Complaint

  06/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had gotten a title loan because I was in a bad situation with waiting on a disability case and with COVID taking longer than expected , my mom was in ICU multiple times and needed gas for that and my doctor *********** and lost my place I was renting cause no ***ome but had gotten title loan and trying to sell things to pay on it I paid 100 and some once and with my mom and my situation couldn't pay any thing so they were going to come get car finally a church helped me pay ****************************************************************************************************************************************************** and said now I needed a hundred and some more before they would redue the loan I said u promised u would restart this when the minister paid the ****** and she said well we decided that we would make sure u could make a payment on your own first I figure that way they could send me another letter that they would repossess my car again they tell me one thing and lie they have done this to me about a year ago I was paying on my car I had right after my accident and trying to do everything I could they promised they would not repossess my car and that night at 9 pm came and got it the next day I called and the girl said she knew nothing y it the big boss did it without her knowing and I had only got like 1 letter before they came got it! This place is a joke my interest rate on this loan is ******% my account number is ************************ the company is ********* auto title loan loans *** *************************************************************** phone ********** and if by and chance u could get my records on my last car and check that out I would really appreciate it I have very bad anxiety and depression also I have very very high restrictions for doing much of anything from my doctor so that doesn't help me contract date 3/17/22 on this loan now I would have to try to find paperwork on other car if u need more information please contact me please

  Business response

  06/20/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  06/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company has no customer service department that answers who provides a resolution. They make you leave messages or email with no answer but then won't extend the same courtesy. All they jave to do is EMAIL a copy of my title and they refuse to help. They need to email over my document and let me buy out. Refusing to let me buy out is not fair. The employees lie about the loan process and are always making excuses about why they cant help when mail and email are possible

  Business response

  06/20/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  05/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I obtained a loan from ********* auto title loan understanding the risk of these types of loans. I begin to fall behind on payments and was making what I could until I was able to figure something out. In that process the car had been repossessed. I was not notified with a right to cure ( explanation given to me by employee) the wrong address was on the account and when I called in they never updated it and that was before she worked there. So no accountability just an oh well. Nothing we can do its already been repossessed. I call and ask to see what my options are, employee informs me that I can pay $2,500 and get the car back and continue to make payments on the remaining balance which I thought she said $4200 but later on was told that was incorrect. I went to the location a few days later with a payment of $7,000. They asked me if I wanted my car back which seemed like a dumb questions. They refused to give me my car and told me I had to pay the remaining balance of $530 because they were not sure if they would get the money. I see this as either a straight out lie or misleading me the consumer on what needed to be done. The following day I went back and paid the remaining balance and stayed in the store until the lady confirmed I was able to get the car. During the process I was told by the company that repossessed the car that it had been sent to auction to be sold. I had to go to one place to get the belongings from the car which should have never been taken out of and also my plates. I get to the auction center another place and it is already marked up. I obtain the car and proceed home. I asked to speak to a manger a few times at the ********* auto title loans and was told its against company policy for me to speak to him he would have to call me. He never made an effort to call. I asked for a print out of all payments made and the balance to follow being I have no records or a way to look online. They refuse to provide any documentation.

  Business response

  05/23/2022

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  04/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The nature of this complaint is predatory loans. I have not done business with this company in years and was looking up title loans within the past month and was denied on the site I chose. About an hour later I get a call from the number given and a woman informs me of company. I hang up as I am no longer interested. They have been calling 2 times about 3 times a week. I do not answer and I believe that would give them the hint that I am not interested.

  Business response

  05/06/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a former customer of the Company, we will remove him from future marketing. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Several years ago (*****) when I was struggling financially i took out a title loan with ******** Title Loan (parent company CLA). I have lost my title and the *** said the lien was still listed. I have telephoned and left repeated messages and emailed the cla web contact. I need to get a replacement title for my vehicle. I fear the title loan company has gone out of business. Seeking help and advice. I did not realize I had misplaced my title.

  Business response

  04/07/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
  Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  If a lien release is needed, we will provide one. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The Minden Louisiana cash cow is very unprofessional. The lady that was suppose to be helping me was very rude and judgemental on why I needed the loan. She degraded me by telling my business while there were other customers inside.

  Business response

  03/28/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Nonetheless, because this appears to be customer service-related complaint, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I obtained a title loan from this company on or around November of 2021 when I obtained it I proceeded to make the required payments on time each month , the time I was making payments I found out that I had been victim of identity theft I spoke with the government and was given a case number and all my accounts were frozen I've explained this to this company multiple times and asked that the collection attempts stop or that we come to some type of settlement to resolve the payment issues on this account because, this has caused me serve financial hardships on me and my family and the risk of losing my vehicle due to the nonpayment would then cause me further hardship. I have asked several time that a regional manager contact me due to the obvious lack of knowledge or concern by the local level staff and have been told that was not allowed. I have asked for settlement so they get paid and I no longer have to fear the loss of my car yet they say that is not an option not will it ever be an option

  Business response

  03/17/2022

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩