Complaints

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On July 24 2024 I went in to ***** car ***************************** loan did a loan on my car title with a lady name ****** in the amount of 2000 dollars which was given with monthly payments of $421.00 and to pay off and to receive title back in the amount of $2421. Monthly payments were made in ********** due to unemployment status a payment wasn't made in Oct so Texas car title picked my car up unexpectedly when i called to get info on how to get my car back i was told by ****** i only had 10 days to bring the total loan in cash to get my ************************** just to then call Nov, 28 asking to bring $1000 & pick my car up due to the auction doesn't want to buy any cars until after feb 2025 & that she would lower my loan to a balance of $1600 & also lower my monthly payments Dec 10 2024 I called, spoke with ****** told her i wanted to come in pay my full balance to receive my ************************** back she said to bring her $2420 dollars in cash she would have my title when i get ******************* on where to pick my car up at which was at Yachty tow service after arriving to ***** Car Title loan I paid the amount of $2420 to ****** she took the money gave me my receipt after asking her for it twice & information to pick up my car but no title so i asked her wheres my title her response was they are mailing ******* will be there by Friday which was very upsetting the fact she had lied to me so i left picked up the car waited until following Monday gave ****** a call asking for my title she then tells me its in the mail i got to wait until they send it from the Auction because she had made a deal on it and almost had the car sold & if i wanted my title i could go to DMV & file a lost title because she wasn't going to do it which made no sense to me so im confused & so disappointed I called Texas Car Title loan spoke with ****** again now she tell me its in the *************** holding it up which were 2 weeks before Christmas holiday so i called again Dec 27 2024 still no title

  Business response

  01/09/2025

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  

  Notwithstanding the foregoing, please note that the Company's subsidiaries often must transfer the tile to state agency before lien removal, with that agency subsequently mailing a new title document back to the consumer without a lien.   This can involve a lengthy wait time.  We have no record of an outstanding account  balance with the consumer identified in the complaint.  

  It is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Further, 

  Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  12/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called seeking information about an ad they sent us regarding a limit increase of $400. I was responded to as if i was asking about something they did not have the option to e en consuder....then why send me the ad? ....treated as if I was an idiot, mocked, spoken down to, and lastly was made fun of...the lady on phone mimicked what I said, in a voice that I guess they thought was like mine, and included the list that I have....saying back to me what I had just asked her. I got off the phone in a hurry, not saying much else, astonished that people her age would act that way. Now, I find it super difficult to try and call then to make my payment on my loan. I am seeking legal advice if possible to afford in my situation...

  Business response

  12/27/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  11/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I took out a title **** of $3500.00 back in June 2024. I went into the ******************* to make the first payment, when they realized they had written up the contract with an incorrect interest rate. The contract was ****** before i could make the payment, in which the principle was $3518.00 with a finance charge of $879.51, totaling $4397.51. I was given a credit of $351.51 and made a payment of $528.00 which took care of the finance charge leaving a balance of $3518.00. I went back into the office on 09/05/2024 to pay off the title. I was told that the payoff amount was $4397.49 and it needed to be paid in cash. I went add took the money out of my bank account and paid the amount without question, not realizing I being charged a second finance charge of $879.49.I went back up to the ******************* the next day with my receipts in hand and explained to the manager what happened. The manager contacted the area manager ***** ******** about the matter.I received a call the next day from the store manger stating I had $139.00 check waiting for me at the ************ office. I challenged him on how that number ($139.00) came about, he couldn't answer and he had ***** ******** contact me. ***** ******** and I spoke on two occasions and on that second occasion he apologized for not returning my call stating that he had referred my case to someone else because he no longer handle Georgia.I have repeatedly called and sent text messages to ***** ********. He was sending me to voicemail, however I called from my sons phone and he then answered. I have attached both receipts of payments showing where I was charged the finance cherge twice. I am looking to be refunded $879.49

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  "BREACH OF CONTRACT"

  Business response

  12/03/2024

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

• Initial Complaint

  11/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  rececving unknown bills which caused to reflect bad upon credit

  Business response

  11/18/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  11/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are supposed to take the money out my account and I don't know what happened and now they are call my job and I don't appreciate them harassing me at my job

  Business response

  11/18/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  11/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Was trying to get help with my account.. agent was rude and dismissive to my current circumstances and problem,, I am in the hospital Ive experienced trauma I shouldnt be degraded overs simple account issue

  Business response

  11/18/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  03/03/2023 I taken a title loan out on my vehicle for $3,900... within a years time frame I have given the company $15,000 dollars. Now they have taken my vehicle because they said I owe them a $1,000 dollars. My vehicle is worth $20,000 it is a 2017 Buick Encore SUV ****** miles. They are telling me I no longer have my vehicle. I'm sure this is not legal... I am a senior citizen I am sure I have been taken advantage of. Please help me to make sense of this matter... I no longer have transportation and cannot walk very far... I had several belonging in the vehicle they have taken. My medicine was in the vehicle along with grandkids items as well. I am left with nothing at this point and time They told me the vehicle has been sold and there is nothing I can do about it. I have worked hard to purchase my vehicle and now I no longer have it.

  Business response

  10/16/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  10/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My name is ******** *******. Im from ***********, **. I took out a car title loan in March of 2024. I was up to date on all my payments until I left ****** in May of 2024. I hadnt had a job until July of 2024. During my gap period of missed payments once I started my new job I brought myself current with payments, even doubling them. I recently made another payment this Saturday as well. I was advised verbally that I didnt have any repossessions active and my account was in good standing. However October 1, 2024 I woke up to **************************** of *********, ** repossessing my white 2014 ****** Sentra. I advised the two guys that I was up to date on my payments and they advised me that they had to get my vehicle anyway and it hadnt been updated in their system. I just want my car back and also want to know where the money I made payments to the company went to. I have three children and no ride. I just dont want this to happen to anyone else if this a system issue. I cannot stop crying and just want help here. I have all my paperwork.

  Business response

  11/18/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  9 days ago our car was repossed due to a title loan because the old manager **** that we kept in contact with no longer is at the location and our car was in the shop we where in the process of moving. So alot of our things where in the car. Well my husband called and has on recording the lady telling him we had 14 days to get our stuff from the car. Well today we call and are told the car has now been moved over 9 hours away and that we have to drive all that way to get our belongings. We where called name hung up on and threatened if we called back trying to get answers. All because we recored the fact they lied and now they won't even tell us exactly where our things are. They are stealing our stuff and I can't get a returned phone call about this situation some of the things in that car are irreplaceable. And the branch manager is very unprofessional along with the girl working in the office. You guys are liars and breaking laws people have a right to get there things out of a car repossed or not.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩