Complaints

• Initial Complaint

  09/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Texas Title and Payday Loans, operate under this people's umbrella. Unscruplous contracts to bait innocent, desperate citizens. Please have someone in the legal realm decipher that contract for you. They're now holding my title hostage, on an non- viable, illegal loan. Bad business practices, unprofessional leaders that go as far as asking for medical records, while questioned about the terms of the loan. Try to bait clients to renew and sign contracts that are null and void. I will leave no stones unturned. Please sign petition on **********.

  Business response

  09/16/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  My car was repossessed 2 weeks after I went to get my important belongings out and I see that they broke in side my car cause all of my doors were locked and I see that is was ramshacked my wallet with my cards was scattered everywhere with 200$ missing so I recorded to have proof and I look in the back seat its the same I have a piggy bank Im saving change for my baby its poured all out with all my silver change missing I tell them and they tell me that I have to take it up with the lender so I call them and they tell me that its been through 2 different towing yards and that I would have to call a number and make a complaint so I did and they said that they would help me and they will be giving me a call but still no call and thats been 2 weeks ago I have to call them and see if theyre still handling it so I just went and paid 1475 to get it out plus a 50$ money order they told me nothing about ok I paid it so when I get to get my car theyre telling me that itll have to be towed because theres no battery in it now Im more upset because my battery is missing and they saying thats how it came to them so its basically like they lender and the towers blaming each other for it I just want my car back how they took it

  Business response

  09/16/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

  Customer response

  09/16/2024

   
  Complaint: 22267699
  
  I am rejecting this response because: Its not a real response 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made the payment and every few days they keep taking out of my account without asking me

  Business response

  09/16/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Further, because the complaint involves a concern over automated payments, we will construe the complaint as a request to revoke any authorization to electronically debit the consumer's account.  
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  08/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They stole money from me out of my region bank account in Gulf shores Alabama ***** 2 x and didn't give me a reason why I couldn't get my money back I over payed cause the girl lied and took a 100.00:and then a ****** so that's why I got in trouble with cash cow cause they stole from me .and I am disable..........

  Customer response

  11/06/2024

   

  Mr ******* has not called me back in 3 weeks he will not call me back I don't know what him in the supervisor did but I've called her and left her a message as well to have him to call me they refuse to call back for whatever reason they have not put $117.50 back in my account from this matter and they are still ignoring me every time I've called and left messages for 3 weeks they will not call me back from Cash cow out of Alabama so I'm adding this to the report I would like to open it back up and see what we can do to fix this problem

   

   

  Business response

  11/18/2024

  The complainant should see the email on 11/8 addressing her most recent concerns.  

  Customer response

  11/18/2024

   
  Complaint: 22192003
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer response

  11/19/2024

  Mr ******* is willing to talk to the bank said there was an error in my bank statement I sent y'all about the hundred dollars being missing and did not get to his account they stole the money ***** did so they're trying to say they cannot drop the charges because of the prosecutor has to drop him he was trying to get them dropped the owner of the company and they cannot do it he sent me an email through the BBB saying that he wants to talk to the bank and he's willing to talk to regions Bank out of Gulf shores Alabama ***** is the zip code I don't know their number but you can look it up online call and ask for ******* and she will tell you that is not an error in my account she's already got the message for me to call Mr ******* yesterday after he left me that email from the BBB so y'all need to get the email I sent it to the lady in Miss ********* or whoever's on my case she got his email when I sent a copy of it to her and my friend ****** y'all need to understand this man is saying this cuz this girl's holding her tongue in lying they still have my money and have not received no hundred and 1750 back I don't get why they're doing this but they're playing games.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was approved for a loan on 08/19/2024 from Advance America and have documentation on the loan but all they was withdraw 50 Apple Pay and 12 from *********** And I never received the loan from them

  Business response

  08/23/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 

  In this case, however, the consumer's complaint asserts various concerns with "Advance America."  Community Loans of America, Inc., is not related to Advance America and would not be a party to any such transaction.  Accordingly, we believe the consumer is mistaken in directing the complaint to us.  

  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.

  
  

• Initial Complaint

  08/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Tried to pay off account balance. Nine phone calls...***** said she would call back. Asked for payoff balance and was told she would call back with information. Family member called as well as they were going to pay off balance. Do not know the balance owed but believe it is in the neighborhood of $400.00

  Business response

  08/15/2024

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went to get a title loan. I was given the amount I was to pay every month and made those payment on time every month. After six months I went in and found out that my loan had not even started getting paid and that I actually owed more now than what I had originally borrowed. So I paid 500 to the loan and kept making my monthly interest payments. Just to find out that I wasnt even making interest payments and now the loan has increased more. The first person who doesnt work there any more really didnt explain how these loans work. If he had I would have opted for some other type of loan. I borrowed 2000 and have paid around ***** in the course of 11 months and now owe more than the loan was to begin with.I think since their employee was so negligent in explaining the situation and how these loans work they should change my loan to something more reasonable and give me an amount that will have it paid off in the six months.

  Business response

  08/05/2024

  Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution. 
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to pay the vehicle loan I got back in *********************************************************************************************** settling the debt. Please provide a contact method that I can use to reach someone to assist.

  Business response

  07/12/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  In addition, it is our understanding the consumer spoke with someone here at the corporate today (7/12) and his concerns were resolved.  
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had borrowed $3000.00 from car title loan company With Surity of our Car 2012 ****** Rogue. My husband is ******** and missesd a month of work so we could not pay on the Loan as required. My Business was also not doing well. We missed some Payments and we were looking forward for a Revised Payment Arrangement. But this option was not given to us.Two weeks ago we woke up to a shock as Our ****** Rogue Was gone from our parking Space at ************************The car was Gone. We began calling around that is when we found out that the Texas Car Title and Pay Day Loan had Towed away The Car For Auction. We called the Company inquiring about the Car. They said Yes they Towed away The Car for Auction For not paying Back the Loan. We requested that an arrangement be Made for us to have a New Payment Arrangement. All they told us by the Manager was that we had three weeks to come up with $3800.00 Before July 5th When our car was to go to Auction.We bought the Car at a dealership Cash for Cars for $9,500.00 My husband is Diabetic there was loss of income. The car was taken to Auction Today, being Sold for Pennies while we paid $9,500.00 We need a Refund or a Settlement for our Car.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter's car has been broken down in my yard for 10 to 15 years.. I was trying to get it removed from my property. I wasn't aware the title loan she had on it. I am needing it removed because of a county Complaint. After discovering alone I contacted ****** on Eastern. I'm told them they needed to either. Come get the vehicle or give me a lean release so that I can get it removed. I told him it's been sitting for ten to fifteen years at the address that she had used when she got the loan that that they should have already came and gotten it a long time ago. They informed me that they didn't want the car and I could do whatever I wanted with it so again. I asked them for a lean release so I could get it taken to a junkyard and get it off my property. They refused. I informed them the car was not mine. It's on my property and I need to get rid of it. Also stated about charging them rent for all the years. It was sitting on my property that they didn't come get it. If they wouldn't give me the lean release so I could get it off my property Or come get it.Since they don't want to. So if there's something you can do to make them either come get the car or give me a lean release So it can be Sent to a junkyard. I spoke to them roughly In June 20 2024

  Business response

  07/05/2024

  To whom it may concern:
  
              Community Loans of America, Inc. (the Company) is in receipt of a complaint from your office regarding the above-referenced matter.  As you are aware, privacy regulations prohibit the Company from disclosing confidential consumer information to unauthorized third-parties. In the event that you have a signed authorization from the consumer who filed this complaint, please forward a copy to the address listed above.
  
              Notwithstanding the foregoing, please note that it is the Companys usual practice to reach out to the consumer at issue in an effort to resolve BBB concerns.  To the extent that the individual identified in your correspondence is a customer of the Company, this matter will be forwarded to a local Company representative for review and resolution.  Please note, however, that this complaint appears to have been filed by a parent of the alleged customer.  We will need the alleged customer's name to further investigate this complaint.  
  
        Thank you for your assistance in bringing this matter to our attention. The Company invests heavily in maintaining consumer relations and considers consumer satisfaction a high priority.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩