Complaints

• Initial Complaint

  01/20/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello i am now on my 2nd car with this company I paid off the first one and during the time a lot was going on including the pandemic and I was giving a hard time with my car back then. Whomever my account representative is or was at that time gave me hard times during hard times when it came to my car . They have a habit of talking to me however they feel and not showing and care or concern for what someone is going through or may have went through. I have felt disrespected on many occasions and I still gave them a 2nd chance and went back and got another car when I paid off the first one. Now Im here with a new car with them that i have had 2 years now and this is the first time they repo my car off an error on the end. Back in December 20 , 2024 I was told by my account manager that I needed to send over paperwork stating why I wasnt working. I informed her that I did have someone paying my car note at the moment because I had 2 different situations that occurred back to back during the months of November and December.. November 2 2024 I was in a domestic situation that lead to my face being fractured and my nose broken and hospitalised because I was beating severely bad that both my eyes were closed shut. On medication for pain to my head and body . I then came into the month of December with a virus and days later caught the flu and pneumonia so I been sick the entire month of December with fevers throwing up etc . Both situations I have documents for I was told by my account manager to send it over on dec. ***** and explained to her everything thats going . I sent over my paper work on dec.26.24 I was told they called on dec.23.24 and they called a 630 number my number start with 708 or 773. They repo my car last week and holding my car and penalise me for it. My mom even got on them about stuff they have done to me when it come to my cars. Them shutting it off on me been stranded in places with my kids in the cold because that. They talk me me so rudely

  

  Business response

  01/28/2025

  Response Date: January 28, 2025
  
  Customer Name: Dwanecia *****
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/21/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about being treated rudely and claims we were trying to reach her at a phone number that was never associated with her. I listened to several recent calls with the customer and did not hear the collector being rude or unprofessional. If this has occurred in the past, we apologize. We train our collectors to be polite and professional at all times. I also reviewed that on April 25, 2024, the customer called us from the 630 number and authorized us to add it to her account. We removed it from her account on January 16, 2025, pursuant to her request.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im finessing a car through Easy Acceptance I got the car through ******* I started the car loan on November 4th the car started to drive funny On December 21st so i called them about the issue they gave me a service appointment for Jan. 14th however the car stopped on Jan. 11th they got the car towed to the shop and they determined today the transmission went out on the car and because i am out of my 30 day warranty I am responsible for $1500 repairs so they gave me the only options of paying the $1500 or I can bring them $375 and refinancing the car loan for the remaining balance of the $1125 towards fixing the car and the remaining balance of my car loan which is $18,087.03 for a car that is listed to only be worth $4,732

  

  Business response

  01/24/2025

  Response Date: January 24, 2025
  
  Customer Name: Shauntaevia *****
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/15/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. The customer purchased her 2017 **** Escape with financing from Carfect on November 4, 2024. The loan was transferred to Easy Acceptance,Inc. on or about November 12, 2024. Easy Acceptance did not originate the loan,nor did it sell the customer her vehicle. The vehicle was brought into **************** station on January 13, 2025. Carfects notes indicate that after inspection it was determined that a new transmission was needed. ******* offered to complete the repairs at a 50% discount to assist the customer. When she was unable to pay that amount, Easy Acceptance, Inc. offered to help her by refinancing her loan to include the repair amount. The customer declined these offers.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer response

  01/24/2025

   
  Complaint: 22812460
  
  I am rejecting this response because: Easy 
  Acceptance Works with Carfect In the same building with them matter fact they are well aware of the broke down cars that lot is selling and by law cars have a 90 day warranty on transmission no way your company wasnt suppose to take full responsibility of replacing that transmission on a car I had for two months. I am requesting a full refund of my down payment and since your company insist on playing we going in front of judges. It was never the fact that I couldnt pay for the repairs because I could have paid the full $3000 repairs but I literally only had that car for 2 months why should I be responsible for a transmission when Yall know the transmission been going out. 
  Sincerely,
  
  Shauntaevia *****

  

  Business response

  01/28/2025

  Response Date: January 28, 2025
  
  Customer Name: Shauntaevia *****
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/13/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with her vehicle. As explained in the previous correspondence, Easy Acceptance does not sell cars or make repairs on cars. The customers loan was transferred from ******* to Easy Acceptance shortly after it originated.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  01/13/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  What happened?In July and August 2024, I made three payments to Easy Acceptance, Inc., the financing company for my car loan:$294 on 07/21/2024 (Receipt #********)$280 on 08/04/2024 (Receipt #********)$280 on 08/18/2024 (Receipt #********)In November 2024, my bank account was compromised due to unauthorized activity. As part of the fraudulent actions, disputes were initiated for the payments made to Easy Acceptance, Inc. I immediately contacted my bank to clarify the issue, and they confirmed that the disputes were canceled, and the funds for the disputed payments were returned to Easy Acceptance, Inc. ******* has since closed the case and provided confirmation that Easy Acceptance received the funds.During this process, I was informed that the payments were no longer recognized, and I was required to pay the disputed amounts again in cash, in addition to a repossession fee of $450, as my vehicle had been repossessed. Despite requesting a detailed explanation of these charges, Easy Acceptance, Inc. failed to provide an itemized breakdown. The total amount I was required to pay exceeded $1,300, which is far above the original disputed payments that totaled $854.Easy Acceptance, Inc. stated that once the funds were returned by the bank, I would receive a refund for the duplicate payments. However, despite my bank confirming that the funds were returned to Easy Acceptance, Inc., I have not received any refund or clarification on the matter.I find this handling of my account to be misleading and potentially unfair. There has been no transparency regarding the repossession fees or the excessive amounts I was required to pay, and the company has not honored its promise to refund me once the funds were returned.

  

  Business response

  01/24/2025

  Response Date: January 24, 2025
  
  Customer Name: ********* *****
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/13/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about payments made by her bank to Easy Acceptance but not credited to her account. The disputed payments were not made directly to Easy Acceptance but through our vendor Pay Near Me. We followed up with Pay Near Me and were told that after reviewing those payments, the chargeback is still marked as open which means the bank is still revieing the chargeback and has not made a final decision. Pay Near Me requested a copy of the customers bank statements covering the time of the chargeback to the present. We reached out to the customer to get this information but have not been able to make contact.We were able to speak to her son, who is not authorized on the account, and asked him to have his mother call us.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer response

  01/25/2025

   
  Complaint: 22804167
  
  I am rejecting this response because:

  Dear Mr. **** ********,
  I am writing in response to your letter dated January 24, 2025, regarding the complaint filed under Complaint ID: ********. Below, I outline my concerns, objections, and demands regarding your response:
  1. Lack of case review and provided documentation:
  It is evident that Easy Acceptance failed to thoroughly review my case. When I filed my complaint with the BBB, I attached copies of the account statements issued by *****. These documents clearly show that:
  The disputes regarding the payments made in July and August 2024 were canceled.
  The corresponding funds were returned to Easy Acceptance through your vendor Pay Near Me.
  Your failure to acknowledge this evidence is unacceptable and further worsens this situation.
  2. Payments Made and Disputes:
  The payments made in July and August 2024 were as follows:
  $294 on 07/21/2024 (Receipt No. 00883224)
  $280 on 08/04/2024 (Receipt No. 00889547)
  $280 on 08/18/2024 (Receipt No. 00897092)
  These payments were confirmed as closed by *****, who assured that the funds were delivered to your company.
  3. False Status of Disputes:
  You claim that the disputes remain open according to Pay Near Me. This contradicts the documents I already provided and my banks official confirmation. I demand official documentation from *********** or any relevant entity that supports your claim.
  4. False and Retaliatory Credit Reporting:
  Easy Acceptance reported late payments for August, September, October, and November 2024 to credit bureaus. This is entirely false and appears retaliatory. Such actions constitute a violation of the Fair Credit Reporting Act (FCRA, 15 U.S.C. 1681).
  I demand:
  The immediate removal of negative reports from my credit history.
  A rectification letter sent to Experian, Equifax, and TransUnion, confirming the removal of these erroneous reports.
  5. Actions to Consider:
  If this matter is not resolved satisfactorily within 10 business days, I will be forced to:
  File formal complaints with the *** (************************) and the **********************************
  Pursue legal action for the financial, emotional damages, and privacy violations resulting from your companys negligent and dishonest handling of my case.
  I demand the following:
  Official documentation supporting the current status of the disputes according to Pay Near Me.
  Immediate processing of my refund for duplicate payments and a detailed explanation of all additional charges imposed.
  Immediate correction of the negative credit bureau reports for August, September, October, and November 2024.
  A rectification letter addressed to Experian, Equifax, and ********** confirming the removal of erroneous reports.
  Guarantees that all future communications will be made directly with me as the account holder.
  I expect your response and resolution to this issue within the specified timeframe. Otherwise, I will not hesitate to take the aforementioned actions to protect my rights as a consumer.

  
  ********* *****

  

  Business response

  02/05/2025

  Response Date: February 5, 2025
  
  Customer Name: ********* *****
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/13/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about payments made by her bank to Easy Acceptance but not credited to her account. The disputed payments were not made directly to Easy Acceptance but through our vendor Pay Near Me. Although the chargebacks are still marked as open, the money was deposited back into our account on January 30, 2025. We spoke to the customer,and she agreed to the money being applied toward future payments.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

  Customer response

  02/06/2025

   
  Complaint: 22804167
  
  I am rejecting this response because:
  

  I am reaching out regarding the recent management of my account. While you have processed the refund of $854, there are still unresolved issues that have not been adequately addressed.
  First, I want to express my dissatisfaction with the treatment I received from your team, which was harsh, rude, and unprofessional. This behavior not only affects the customer experience but also reflects a lack of ethics in handling and resolving issues.
  Additionally, before I was able to file complaints with the relevant regulatory entities, you acted in bad faith by reporting a late payment to the *************. This action has significantly impacted my credit profile, which I have diligently worked to maintain. Since this report does not accurately reflect the reality of the situation, I request its immediate correction and the removal of any unjustified negative marks on my financial record.
  Furthermore, you have not provided a detailed breakdown of the alleged repossession costs, a process that, under the circumstances, I believe should not have been carried out. I urge you to supply the corresponding information and properly justify any applied charges.
  So far, your response has been vague and lacking a comprehensive approach that considers all the damages caused. I demand a full resolution that addresses each of the points mentioned, in accordance with applicable laws.
  I appreciate your prompt response and resolution of this matter. If I do not receive a satisfactory reply, I will have no choice but to escalate the case to the appropriate authorities.

  
  Sincerely,
  
  ********* *****

• Initial Complaint

  11/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im on maternity leave from my job and Im currently waiting for all my paperwork to get approved. I spoke with the lady from my job she said Ill get paid the week of thanksgivings. In the mean time everytime I get ahold of some type of money I pay my car note. I only owe 396 and theyre talking about repo. Ive never heard nothing like this before and Im an expecting mother. I cant have this stress on me right now. GPS ignition lock because Im a payment behind, I regret getting a car from these people. If I wouldve known what I know now I wouldve went somewhere. I could understand if I owe over 800 dollars or something but 396. They keep calling and asking can I do something. If I could dont you guys think I would pay something and before my note got behind, theres no online option to pay half. I was going to pay half before it got so high. I spoke with ****** yesterday regarding paperwork I needed to send them, I sent them and today I woke up with calls and calls. Like I dont have anything to send. I asked family but theres only so much they can do to help. All Im asking from easy acceptance is one more week and theyll get theyll full payment. I also pay them every two weeks. Like I wish theres a way to take the car back with no issue on my credit because Ill go to a dealership and pay ONCE a month. This dont even help my credit. Ive been building my credit backup myself. First car and I get stuck with these people very heartbreaking and stressful.

  

  Business response

  01/02/2025

  Response Date: 1/2/2025
  
  Customer Name: ****** ******
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID: ********       
  Date Complaint Received: 1/2/2025
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the repossession of her vehicle and use of a starter interrupter when payments are late. The customer took out a loan to finance the purchase of his vehicle from Carfect on February 3, 2024. The loan was transferred to Easy Acceptance, Inc. on or about February 26, 2024.
  I reviewed the customers file and found a signed agreement allowing the original lender, Carfect, to use a starter interrupter. Additionally, I reviewed the retail installment contract and its Acceleration Provision whereby the customer agreed that if any installment payment was not paid in full when due, the holder could accelerate the loan. This was one when the customer missed several payments last year and the vehicle was repossessed pursuant to Illinois law.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  **** ********, CFO

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 6, ***************************************************** ************ Il. The vehicle is financed thru Easy Acceptance. My first car payment was due 6/21 for $290 and paid. I continued to make all payments to them every two weeks. On Aug 13th I was alerted by ********** my account had been compromised, and later found out 2 of the car payments to Easy Acceptance had claims filed (the other amount) my 7/17 pmt of $304.50. Despite me informing them that ***** was resolving the matter I was still making my payments every two weeks while I waited on ***** to recover the money back. In the meantime Easy Acceptance would deactivate my car and there were many times I would be stranded. They would just tell me PAY US FOR THE TWO MISSING PAYMENTS. Current time ***** and **** have provided me with trans ID numbers indicating they sent the merchant the money back on 8/6 and 8/21 however they still have deactivated usage of my car. My acct rep ***** is the worse possible human being to deal with. He overtalks you, he hangs up on you and does not let you explain anything. Today I contacted him to advise we have a partial resolution as one of the payments have been found and applied to my account, no we dont have it your bank is lying. Their payment portal they use is Pay Near Me, I have been speaking to them since Monday and they are the ones confirming its settled on my account however ***** states otherwise and threatens to come get my car. I do not know what further action can be taken, but I needed to submit the complaint. Their business tactics, techniques and customer service is horrendous and deactivating my car seems illegal. ***** ph #********************

  

  Business response

  10/08/2024

  Response Date: 10/8/2024
  
  Customer Name: Tennisha Royal
  
  Source:  BBB Serving Chicago and Northern Illinois 
  customer.relations@chicago.bbb.org
  
  Complaint ID:  22343606      
  Date Complaint Received: 09/26/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about payment issues with her auto loan account with Easy Acceptance, Inc. I reviewed the notes on her file and while it appears there was an issue with some payments made through our vendor PayNearMe being returned as NSF, we extended the due date on that payment several times and even deferred a portion of a payment to the end of the loan as a courtesy because the customer was having trouble catching up on her payments. We always strive to be as professional and courteous with our customers and will be reviewing the phone conversations between the customer and the collector on her account to determine whether our standards and protocols were followed.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Company’s policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  Adam Horovitz, CFO

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a claim regarding an issue with my vehicle and the subsequent actions taken by the dealership. After carefully reviewing my contract with Easy Acceptance, I found no mention of a kill switch being installed in the vehicle. However, my vehicle is equipped with a kill switch.My payment was due on July 24, and I made the payment on July 31 at 10:43 AM. At approximately 1:15 PM that day, while I was driving, my car suddenly slowed down and shut off. I immediately contacted the dealership, as this issue had occurred in the past. They informed me that there was a system issue and that they couldn't send a signal to the car.After several hours, I called back and arranged for the car to be towed to the dealership. The next day, they informed me that the starter had failed and that there were engine issues. Prior to this incident, my vehicle had been running smoothly with no warning lights or indicators of any problems. It appears that the dealership mistakenly shut off my car, leading to these issues. They are now attempting to hold me responsible for $4,000 in repairs.Given that the kill switch was not disclosed in the contract and the circumstances surrounding the incident, I am seeking assistance with this matter. Please advise on the next steps and any further information you may require from me.Thank you for your attention to this issue.

  

  Business response

  08/19/2024

  Response Date: 08/19/2024
  
  Customer Name: ********************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********      
  Date Complaint Received: 08/6/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the starter interrupter and mechanical issues with the vehicle.  The customer took out a loan to finance the purchase of his vehicle from Carfect on March 1, 2023. The loan was transferred to Easy Acceptance, Inc. on or about March 23, 2023.
  Our records indicate that the customer signed an Iteran Disclosure Statement and Agreement for Installation of the *** device. This agreement allows for a starter interrupter to be placed on the vehicle. This device does not allow electrical power to go to the starter motor. It is the same as if the key was inserted but not turned to the start position. It is nothing more than an electrical switch and does not cause any damage to the engine or starter motor.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was stolen by easy acceptance crooked tow company stating that I owed. Easy acceptance kept adding payments to my account that went against my contract. Tow truck drivers of this company are rude and disrespectful which is a safety issue. My car was taken from private property

  

  Business response

  08/07/2024

  Response Date: 08/07/2024
  
  Customer Name: ***************************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********      
  Date Complaint Received: 07/26/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the repossession of his vehicle. The customer took out a loan to finance the purchase of his vehicle from Carfect on September 7,2023. The loan was transferred to Easy Acceptance, Inc. on or about September 25, 2023.
  Our records indicate that the customer became past due in April and failed to make any subsequent bi-weekly payments. All payments due to Easy Acceptance were pursuant to the original retail installment contract signed between the customer and Carfect.The repossession of the car was handled by a third-party repossession company.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

• Initial Complaint

  07/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hello. This company has control to Turn off your ignition wherever you are which I find very dangerous. My car has been shut off in the middle of the street while on the road.Due to 7 days or less miss payment that is an obligation to pay every two weeks when before signing the contract I was under the impression that a monthly payment option was an option if needed. I have put absolutely a very large amount of money into this car and I have had it less than a year. My down payment was 3500 with a two week payment of $249. I have offered documentation to explain why my payments are behind and they do not accept it.They would not acknowledge the timing of repossession when they choose to.Once reposed I spoken to two different csrs that have given me two different prices for the repossession fee. I had to get CPD Involved just to speak to a supervisor.I am still employed and is a city worker they are able to pull up my information publicly at any time. I find it very difficult to take care of my family under their act of a contract.The vehicle was at a very high mileage and the engine light appeared literally the 30th day of having the vehicle. I gave them a call to set an appointment and they let me know I will have to pay because the 30day contract has expired 2days prior to my call. Also a leak in the glasses department above the diver seat. When rain or car wash. The vehicle is a 2015 ****** rogue red. If I choose not to pay 1500 to redeem my vehicle. They will just throw it on the lot as is for resale. I also ask them may I have proof of the amount for the repossession fee. They will not disclose that information with me. I would like to see a contact with the break down of that information. They state that it can very between 300 & 650 understand the circumstances. & I would like to know exactly what is the circumstances.

  

  Business response

  08/02/2024

  CARFECT
  Response Date: 08/02/2024
  
  Customer Name: *****************************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 07/22/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the repossession of her vehicle. The customer took out a loan to finance the purchase of her vehicle from Carfect on December 5,2023. As part of that transaction, the customer agreed to our use of Iteran as GPS and starter interrupter. The loan was transferred to Easy Acceptance, Inc.on or about December 20, 2023.
  Our records indicate that the customer became past due on her loan and the starter interrupter was engaged. This would not cause the vehicle to stall while driving but only prevent the vehicle from starting. This is only used during our office hours so that customers can call in if there is a safety issue related to the car not starting. When we spoke to the customer about her loan obligation,we let her know that we might be able to defer her loan based on her circumstances and asked her to provide us with some documentation. We did not receive any documentation,and the car was repossessed. We sent all notices of the repossession and final accounting to the customer at the address she had listed with us.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this vehicle at this dealership the auto warehouse March 10th ***********************************, I put $3000 down and had to pay $248 every two weeks. Everytime Im late on my payment they turn my ignition off no matter where Im at Ive been stranded because they turn it off whether its at the grocery store, my job, my kids daycare or school it doesnt matter where they shut it off and give an issue to turn the lock off even had an accident where my son was having a asthma attack and tried ******* home but they locked my ignition and I called them and they were giving me issues even after saying the emergency. I been dealing with it and been spending money on Ubers to get my kids back home but now its gotten to the point where its ridiculous. My father in law passed away so I fell behind one payment they asked for proof send it and I told them Ill be paying the $500 6/12 and they said theyll notate the account sent them the proof and they went ahead and repoed the car 6/9 on a day their finance is closed and a day after speaking with them. So I call today today and they want me to send them verification of everything all over again and new references just to get my vehicle back and are charging fees for a day they were closed. The car is a 2014 **** Taurus with high miles ******* the car doesnt perform right its been giving me issues especially when they lock the ignition Im sure it just keeps messing more things up. I have four kids and when they turn the ignition off for being late a couple days it puts my kids at danger and risk because now I have to figure out different ways to get them home when Im paying for a car that they keep locking anywhere I stop. At this point I want out of this business and a refund they can keep the car. There should be no reason in order for me to get my car back I have to give 3 new references, i rather give that money to a reliable dealership that doesnt keep leaving my family stranded.

  

  Business response

  06/12/2024

  EASY ACCEPTANCE, INC.
  Response Date: 06/12/2024
  
  Customer Name: *****************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 06/01/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the repossession of his car and use of a starter interrupter. The customer purchased his car from Leons *********** **** d/b/a ******* on March 9, 2024. The loan that originated to fund the sale of the vehicle was transferred to Easy Acceptance, Inc. on March 27, 2024. The customer failed to make any timely payments on the loan which led to the use of the starter interrupter and ultimate repossession of the car. On June 4, 2024, the customer asked for an extension until June 7, 2024, to make his payment. He was given that extension and asked to submit documentation for a possible loan modification. Although he sent in some documentation, he failed to make a payment on June 7, 2024, and the vehicle was put out for repossession. All proper notices were sent to the customer regarding the repossession.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer response

  06/12/2024

   
  Complaint: 21826848
  
  I am rejecting this response because:
  I believe their practices have been unethical and have caused significant distress to my family and me.
  I purchased a 2014 **** Taurus from The Auto Warehouse on March 10, 2024, with a down payment of $3,000 and bi-weekly payments of $248.
  Every time I am late on my payment, the dealership disables my vehicle's ignition without warning, regardless of my location. This has left me stranded at various places, including the grocery store, my workplace, my kids' daycare, and school. This practice has jeopardized the safety and well-being of my four children. On one occasion, my son had an asthma attack, and I was unable to start my car to get him home quickly. Despite explaining the emergency to the dealership, they were uncooperative and delayed reactivating the ignition.
  Due to the passing of my father-in-law, I fell behind on one payment. After explaining my situation and sending the requested proof of his passing, I was assured by the dealership that my account would be noted and I could make the payment on June 12, 2024. Despite this, the car was repossessed on June 9, 2024, when their finance department was closed. This action was taken after I had communicated my situation and was granted an extension. When I contacted the dealership on June 10, 2024, I was told to resend all documentation and provide new references to get my vehicle back. Additionally, I was charged repossession fees for a day their office was closed.
  The vehicle, with high mileage (******* miles), has not been performing properly, particularly after the ignition disabling incidents. I believe these repeated disruptions have further deteriorated the vehicle's condition.
  I requested to have my payment dates adjusted to align with my paycheck dates (15th and 30th of each month). This request was being viewed or they needed pay stub documents when they had everything with the dates, resulting in frequent late payments and subsequent ignition disablements.
  In response to my complaints, the dealership stated that I failed to make timely payments and that all actions taken were in accordance with the contract and company policy. They claimed all proper notices were sent to me, although I never received any notification prior to the repossession.
  The practices of The Auto Warehouse have caused undue hardship and placed my family's safety at risk. I have been paying for a vehicle that is frequently unusable due to their disabling tactics. I am seeking the following resolutions:
  1.Immediate release from the contract without penalty and a refund of my down payment and any payments made.
  2.A formal apology from the dealership for the distress caused.
  3.Assurance that these unethical practices will be reviewed and corrected to prevent future occurrences for other customers
  I appreciate your assistance in resolving this matter and look forward to your prompt response.
  Sincerely,
  
  *****************

  

  Business response

  06/21/2024

  EASY ACCEPTANCE, INC.
  Response Date: 06/21/2024
  
  Customer Name: *****************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 06/01/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about the repossession of his car and use of a starter interrupter. The customer purchased his car from Leons *********** **** d/b/a ******* on March 9, 2024. At the time that the customer purchased the vehicle, he also signed a Disclosure Statement & Agreement regarding the use of GPS and the starter interrupter. I have mailed a copy of that agreement to the customer. The loan that originated to fund the sale of the vehicle was transferred to Easy Acceptance, Inc. on March 27, 2024. On June 19, 2024, the customer was approved for a deferment with his next due date set for June 29, 2024.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer response

  06/28/2024

   
  Complaint: 21826848
  
  I am rejecting this response because: Still havent received any documentations. Didnt sign authorization for a gps to be placed in my vehicle, every paperwork I have here from the day I signed is none of what was stated that was sent.

  
  Went to pick the car up and they charged me $600 for a repo fee plus the $500 payment I owed and a spare key fee when one wasnt needed they went through my things in the car everything was tossed everywhere. Mind you their were several others there for the same reason saying they were just two days late and got their car repod this establishment is abusing the rights of people and making double the profit by repos for being late a couple days. I want out of this business and want my money back. This is an unfair business thats abusing the rights of humans. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The information they gave me over the phone was different than what they told me in person. They asked for 4000 more. Would not explain why. Was not informed of my car being up for repo

  

  Business response

  06/12/2024

  EASY ACCEPTANCE, INC.
  Response Date: 06/12/2024
  
  Customer Name: ***********************
  
  Source:  BBB Serving ******* and **********************;
  ***************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 06/01/2024
  
  Please allow this to serve as our response to the above-referenced complaint.
  *** customer is complaining about the repossession of her car. *** customer purchased her car from Leons *********** **** d/b/a *** Auto Warehouse on September 25, 2021. *** loan that originated to fund the sale of the vehicle was transferred to Easy Acceptance, Inc. on December 30, 2021. *** customer failed to make timely payments on the loan and the vehicle was repossessed. All proper notices were sent to the customer regarding the repossession.
  Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. *** customer has been afforded the same opportunities as any similarly situated customer. *** Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩