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Complaint Details
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Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a car loan through this company & when I cant pay the **** on time they have a shut off switch on my truck. I was out grocery shopping & when I came out to start my truck it was off. I wasnt aware that they had a gps shut off switch on my truck. So I had to find ways to get the money which caused my account to be overdrawn since I use my car for work & couldnt make any money. Another time my truck was parked outside my ******** came outside to it being gone, they called telling me it was repossessed & to get it back I would have to pay $800+This company has been forcing me to pay on time payments by shutting off my truck. I also had to make a down payment of $2500 at the car lot to get this truck.
Business response
08/04/2022
All of the pertinent information regarding this Contract was disclosed to this customer before her purchase, in the manner required by the federal law. The Auto Warehouse comported with all law and regulation and in accordance with all provisions of the contract regarding this account. In the contract the customer reviewed and signed off on, it clearly states that if the customer defaults, they agree to pay our fees for repossession, repair, storage and sale of the vehicle. Customers may also be able to redeem the repossessed vehicle within 21 days upon payment of all past due amounts and fees, if they have paid an amount equal to 30% or more of the Total of Payments or Total Sale Price. This customer was afforded the opportunity to redeem the repossessed vehicle in accordance with this provision, and made the necessary payment.The customer also reviewed and signed off on a *** Disclosure Statement and Agreement for Installation. This document describes the placement and use of the *** device in great detail and specifically states that the vehicle may be disabled if a scheduled payment is not received. Our procedure regarding disabling vehicles is consistent with all car loans made by the Auto Warehouse. The customer reviewed and signed off on this addendum and contract at the time of her purchase. Unfortunately, the contract cannot be modified or changed now that the purchase is complete."CREasy Acceptance
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Customer Complaints Summary
32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
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