Complaints

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We decided to purchase Marie Callender's Chicken Pot pie, upc: ************. Expiration date April 17th **** at a local Dollar General Store on January 10, ****. Both my husband and I feel very ill with constant diarrhea an extreme bad pain and cramps in our stomach. The only thing we've eaten was the chicken pot pie so we decided to look at the ingredients on the package most of it seem to be normal junk additives but one struck us that really made us very worried about it so we did some research it's called "Interesterfied soy oil". This ingredient is very dangerous to consume. *********************************************** take this off the shelves. Charges should be brought against this company and put in Jail for nearly poisoning us with bad ingredients. We are still trying to recuperate today, the worst nightmare ever.

  

  Business response

  01/15/2024

  Thank you for speaking with us today.  We apologize for your experience and would like to thank you for bringing this matter to our attention.

  As we discussed, compensation for replacement of the product will not be sent per your decision. However, if you change your mind or have any further questions or concerns, please do not hesitate to reach out to us directly.

  Thank you,

  Conagra Brands Consumer Care
  Case 06665892

  Customer response

  01/16/2024

   
  Complaint: 21131417
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business response

  01/18/2024

  Hello,

  We understand that you initially declined our offer for a replacement check and realize you have reached out again regarding this matter.
  
  We value your satisfaction and are more than willing to revisit the solution we previously proposed. If you are still interested, we can proceed with issuing the replacement check. Please confirm if this is what you would like us to do.
  
  We appreciate your patience and understanding in this matter. Your satisfaction is our top priority.
  
  Thank you,
  Conagra Brands Consumer Care
  Case 06665892

  Customer response

  01/19/2024

   
  Complaint: 21131417
  
  I am rejecting this response because: take those bad s*** ingeedienrs off the recipes. Many years ago You and you company were one a great company with natural ingredients. Now because its the greed of money, You and your company are trying to kill us slowly.

  Go back to the great flavor that you grew your name to be. I, we, Don't want any of your products no more and it doesn't mean you go on hurting other consumers  Thank God it was just serve painn  stomach cramps and serve diarrhea till the nest day.

  I said our thoughts, do whats right in your hearts for a change not for your pockets. My last conversation thank you. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im looking to file an injury claim to their insurance company. On 12/19/23, I spoke with a supervisor. She refused to make a claim for me unless I mailed her the bag of ******* that made me sick. Case #********.

  

  Business response

  12/26/2023

  Hello,

  We were sorry to learn of your experience. Please be assured we take this very seriously.

  As previously shared, we have policies and procedures that must be followed before referring your complaint to our third-party claims adjustor.  We require the product packaging information as proof of purchase. However, as previously shared, we do not require collection of the product packaging.

  By providing this information, we can thoroughly assess your claim and work toward a resolution.

  If you have any further concerns or questions, we encourage you to contact us directly.
  
  Thank you,
  

  *****
  Case 06627182
  
  

  Customer response

  12/28/2023

   
  Complaint: 21038188
  
  I am rejecting this response because:you havent received the product packaging info. The picture of the package is attached. Youve confirmed on your message that you dont require the physical package. I would like my claim sent to the adjuster now. Thank you.
  
  Sincerely,
  
  ***********************

  

  Business response

  12/29/2023

  Hello,

  Thank you for sharing our packaging information.

  As requested, your case has been referred to our third-party claims administrator, ******** ***************** Services.  They will contact you via the telephone number provided within the next five business days. Upon taking ownership of your case, we will no longer be authorized to discuss your case. 

  Thank you for bringing your experience to our attention.
  

  Sincerely,
  

  *****
  Conagra Brands Consumer Care
  

  Case 06627182

• Initial Complaint

  11/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******* pizza 5 0z pepperoni:too dry. also, had barely any pepperoni nor sauce.I bought 10 pieces $1 each =$10 they wanted to refund only just $1 . instead of $10.upc 0 ***** ***** 3/ expiration 6 1 **** EST9132/ **** **** 20 22 : 26L2

  

  Business response

  11/13/2023

  We are sorry to learn of your experience with our product.

  Per our policy, we require proof of purchase for any refund replacement checks. Several times throughout the conversation 4/$1 off coupons were offered but they were declined.
  

  Thank you,

  Case 06550035

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 10-28-2023 I was eating a can of Amor Star Chilli with beans.I bit down on something hard,I spat out what I bit down on into a napkin I saw that it was a old looking metal bolt.I could have died if I would have swallowed it.

  

  Business response

  11/13/2023

  We were sorry to learn of your experience with our product. We tried to reach you via telephone, but had to leave a voicemail message.  An email has been sent requesting you to please contact us back at your convenience. 
  
  Thank you.
  
  Case 06592583

• Initial Complaint

  10/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought 3 big boxes of chocolate. And my husband got it from ******* supercenter in **** *******. The hot chocolate does not taste good and the company argues with me about the receipt and we paid $ ***** dollars. We want our money back. And them.to stop arguing with me because we have health issues and we got sick on the hot chocolate and I'm upset because we want our money back because we are on social security. We are recovering from covid. We both had covid and we were kicked out of our apartment and we were homeless for 24 days and now we have a nice place. Resolution, we want our money back. Thank you

  

  Business response

  10/20/2023

  We apologize for the consumer's experience as this is not our quality.

  We tried to reach the consumer today via the telephone number provided. Unfortunately, we had to leave a voicemail message.  An email requesting a call to our dedicated supervisory line was sent.

  Thank you,

  *****

  Case 06575643

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought 4 BANQUET FAMILY SIZE HOMESTYLE GRAVY AND SLICED WHITE MEAT TURKEY dinners. All had the same numbers on them and all of them had the plastic cover over the meal open and gravy had spilled out while it was still being made and froze the meal container to the box. Obviously since the product wasn't sealed properly I couldn't possibly eat them. Although I did try cooking one and it smelled rancid and looked like bacteria was growing on it. When I called and only requested coupons to replace my meals I got a hard time from the representative until I requested to speak with a supervisor. The supervisor then said that they would send me coupons in the mail. Upon receiving these coupons the value of the coupons were only for $3 off a product. The retail price of these meals is nearly $4 give or take a few cents depending on where you go. Since they insisted on insulting me and not even sending me a coupon to cover the full cost of the meal that could have easily made somebody sick, I want a check for a full refund of the price of 4 meals plus tax as would be purchased from Wal-Mart in Michigan.

  

  Business response

  10/10/2023

  We apologize for the experience reported. This is not our quality, nor the experience you should expect. We reached out again today via the telephone number provided and spoke with the consumer.  We offered coupons for a different brand of ours and the consumer accepted.  Our case is now closed.

  Thank you

  Customer response

  10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased multiple hungryman tv dinners at my local ******* on Sunday the 24th of September 2023. I made one to eat today and as I was eating the 1st Salisbury steak i bit down on something very hard and it shot pain throughout the left side of my upper teeth. Pieces of bone or tooth were falling into my hand. My tooth is cracked. I called the customer service at ********************** and I was hung up on by both reps, when i was asked for the reason of my call, as I moved forward to let them know why I was calling, there was a long pause and than I was hung up on, not by one individual but also the 2nd one when I called back to have this situation addressed. Very bad and poor customer service and they need to pay for my dental repair, because their product damaged my health and they need to be held accountable for it. I Still have the uneaten rest of my product and the other Salisbury steak untouched. The reason I reached out to the BBB is because of the extremely poor and uneducated customer service and disrespectful behavior placed toward me when i am a buyer initiating an extremely dangerous situation to health of their consumers, and being hung up on. I was not accidentally disconnected or anything unavoidable these people chose to end the call without explanation and it's rude and i will never purchase another conagra product again in my life and I will blast this company all over the internet. I have attached 6 images. Thank You

  

  Business response

  09/29/2023

  We apologize for the experience reported.This is not our quality, nor the experience you should expect.  We reached out today via the telephone number provided; unfortunately, we had to leave a voicemail message.  An email requesting a call to our dedicated supervisory phone number was sent. 

  Thank you.

  Case 06558131

  Customer response

  09/30/2023

   
  Complaint: 20665354
  
  I am rejecting this response because:
  I have not been able to repair my tooth as I am waiting to be seen by the dentist, I will update with BBB and Conagra when I find out the initial damage to my teeth. 
  Sincerely,
  
  ***********************************

  

  Business response

  10/04/2023

  We apologize for the experience reported. This is not our quality, nor the experience you should expect.  We reached out for a second time on 10/3/23, via the telephone number provided; unfortunately, the line was disconnected. However, we immediately called back but had to leave a voicemail message.  An email requesting a call to our dedicated supervisory phone number was sent again. 

  Thank you.

  Case 06558131

  Customer response

  10/05/2023

   
  Complaint: 20665354
  
  I am rejecting this response because:
  The customer rep asked if I kept the package, there was no need to keep the package as I sent photos of the package and the contents and I refuse to beat around the **** with these people 
  Sincerely,
  
  ***********************************

  

  Business response

  10/06/2023

  We apologize for the experience reported. This is not our quality, nor the experience you should expect. We reached out again today via the telephone number provided; unfortunately, we had to leave a voicemail message. An email requesting a call to our dedicated supervisory phone number was sent.
  
  Thank you.

  Customer response

  10/11/2023

   
  Complaint: 20665354
  
  I am rejecting this response because:

  The issue has not been resolved and I have sent attachments to the business also showing the product the item that was in the product and also a piece of my tooth. They are beating around the **** and I'm sick of repeating myself and therefore I cut off communication with the business rep that was calling me

  They clearly have photgraphs of the product,packaging and UPC item code. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a product under their company umbrella at ******* on 8/27. It was ***** Tennessee pride mini sausage biscuits. At home after purchasing, I noticed the product is actually on buns/rolls and not biscuits. Which I didnt want, but I purchased based on product name on the box (biscuits). I reached out to company and asked for a refund. I feel this is mid-leading product packaging. Their response was the product is indeed on buns. They offered no reconciliation. I would like my money back.

  

  Business response

  09/14/2023

  We reached out to the consumer and provided education that there are two types of products offered and both are clearly labeled and identified on the package. Although the consumer did not prefer the product style, the product purchased was correctly packaged and labeled. 

  Customer response

  09/17/2023

   
  Complaint: 20543919
  
  I am rejecting this response because:

  I asked for a refund of my purchase as this is not what I bought   The product is 100% *********** as the box says biscuits on it when it is indeed not biscuits.  I will only accept full refund for this false advertising.   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted Conagra on 8/28/23 to find out the expiration date on a jar of pickles I bought. A representative (****) told me the information was located on the bottle. I informed her I know that and checked the entire bottle top, bottom, and sides and couldn't find a date. She asked for the bar code which I gave her. She then told me she couldn't help me. I told her this was unacceptable and that Conagra is running the risk of poisoning people by omitting this information.

  

  Business response

  09/13/2023

  We contacted the consumer, and during the follow up call, the consumer was able to locate the best by date on her container, which was properly printed on the lid. 

  Customer response

  09/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 4th I purchased two boxes of their ****** in blankets (with mustard and k**** inside.) I purchased them at Publix. Neither box had anything inside the blankets that was k**** or mustard. I contacted customer care as Publix wasnt going to take back cooked food. I took a picture of the box, hot dog and my Publix receipt. The company said, Thanks for contacting us.

  

  Business response

  07/11/2023

  Hello, 

  We do not produce Nathans products.

   

  Thank you, 

  *******************************

  Conagra Brands

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩