Business Profile
Business Forms and Systems
USA Tax IDThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Business Forms and Systems.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid for an EIN and a BOI report through this company, i later found out that they are charging for a free service and within 2 hours requested to cancel my order and i would perform myself, they only refunded part of my order because they claimed WA already took their fee's. I then was waiting for my BOI report to be filled, then several week later i get a letter that i am about to be charged late fee's because the BI hasn't been filled. I contacted them 4 seperate times asking about the status with ZERO response from them. I am not wondering if i have been scammed and they're trying to steal my identity?! They charged me $100 for the BOI that i ended up having to file by myself because they didn't do it in time!Business response
08/10/2024
Hello Mr. *****,
As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full which is a total of $713.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have seen the credited refund to my bank account, thank you for the swift response
SincerelyInitial Complaint
08/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This website poses as the IRS. I already have an EIN which is the service they charged me to apply for. I immediately contacted their “customer service” number, and it says I will be transferred to a representative but then hangs up on me. I have made multiple attempts to contact them via this number but it is a ****. I sent them an email asking them to cancel the charge and that I already had an EIN and did not need their services. I have not received a response.Business response
08/08/2024
Hello Mrs. ******,
As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I am writing to formally lodge a complaint against USA Tax ID for their misleading business practices and failure to respond to my requests to delete my personal and business information. On 7/23/24, I visited what appeared to be the official IRS website to submit an EIN application for my business. However, I was misled by a website created by USA Tax ID that closely resembled the IRS website, leading me to submit sensitive personal and business information, including my Social Security number and business details. Upon realizing that I had been misled by a third-party service rather than the official IRS, I immediately contacted USA Tax ID to cancel the order and successfully received a refund. However, despite multiple requests, USA Tax ID has not responded to my subsequent requests to delete all of my personal and business information from their records, as required under the Virginia Consumer Data Protection Act (VCDPA), Maryland Personal Information Protection Act (MPIPA) and other applicable privacy laws. Their continued retention of my sensitive data, coupled with their refusal to communicate, raises significant concerns about their compliance with both Maryland state laws and federal privacy regulations. Their subsequent lack of communication and refusal to delete my information further exacerbates the situation and raises questions about their business ethics and legal compliance. I kindly request the Better Business Bureau to intervene in this matter and assist in facilitating a resolution. My desired outcome is for USA Tax ID to: 1. Immediately delete all my personal and business information from their records. 2. Provide written confirmation that the deletion has been completed. I appreciate your attention to this matter and look forward to your assistance in resolving this issue promptly. Sincerely,Business response
08/08/2024
Hello Mr. *****,
As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your information has been fully deleted from our system.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I apply for what I thought was and tax/ Ein LLC Application and submitted on 7/24/2024. I received to emails saying they was submitted and that it was being looked at by specialists saying it will only take 1-2 business days I called today a was on hold. I’m afraid I’ve may have been *******Business response
07/30/2024
Hello Mr. ******,
As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I'm looking for a link to go to the IRS website to obtain an EIN number. Naturally, I googled "obtain EIN", and this website turns up (see attachment). It looks extremely similar to a government website, and its URL has all the keywords, "ein", "taxid", "us", so I think that it is a real government website. It asks for all business information, including my SSN (which makes sense, because one needs to provide an SSN for a Tax ID). I gave them all, and then was charged $249. I even thought that it's the fee the government is charging for a Tax ID. Only later, after submitting the payment, they tried to upsell me a few other business management/accounting services, that I feel suspicious, and I find out that the IRS doesn't charge anything for an EIN. I immediately called them for a refund, but they said that the transaction cannot be cancelled, and if I want to refund, there is a $75 cancel fee (see attachment). This website is indeed a ****, and it is earning money by misleading people. I need a full refund from them. I plan to dispute the transaction with my bank too, however they don't accept pending charges (the credit card transaction is still pending).Business response
07/25/2024
Hello Mr. ****,
As we explain on our site, we are a third party which assists our customers with business incorporations and the associated documentations. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions.
We do apologize for any confusion on our part, however I can confirm your order has been refunded in full.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On Sunday June 9, 2024, I began the process to request an EIN for my LLC. Based on the website ****************, I thought I was on an IRS website. Immediately after I submitted my request (order: **********) found the actual IRS website that warns against third-party entities requesting money to complete the EIN process. I called the phone number ###-###-#### at 11:50am Arizona time, to cancel and waited 30 minutes for someone to answer, but no one ever did. I tried the number listed on the credit card charge ###-###-#### at 12:25pm Arizona time, and same thing: no one answered. I also emailed several times so someone would see my cancellation request before processing it. Zendesk request *****, 6/9/2024 Zendesk request *****. 6/9/2024 Zendesk request *****. 6/10/2024 An additional email ticket was created, without a Zendesk number, but I have an email confirmation with all of my emailed details within. Today I called and spoke to Araceli at 6:03am Arizona time, who said she would put in a request to get my cancellation put through. I am requesting a full refund of $249 and a guarantee that all of my personal information has been cleared from their systems.Customer response
06/11/2024
Hello, as of the evening of 6/11/2024, I have received a full refund, in two parts $174 and $75.
Based on this, I would consider this issue resolved.
Thank you,
******** ****
Business response
06/12/2024
Hello Mrs. ********,
As we explain on our site, we are a third party that assists our customers with business incorporations and the associated documentation. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions. We do apologize for any confusion on our part, however, I can confirm your order has been refunded in full. We can confirm your information has been fully deleted from our system.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
DO NOT BE FOOLED BY taxid-usa.com I was seeking to get a Tax ID and thought I was on the IRS website as this site looked very official. I was asked to enter my SSN and thought, okay fine it's the IRS. I was then asked if I expected to receive payments via credit card and I checked the "Yes" box. When I was asked to enter my CC information I assumed it was because I would be receiving CC payments. I wasn't thinking it through. I was then asked to submit the application. When I did, I saw a thank you message for my purchase! I was not looking to purchase anything. Then I got an email saying that my payment had been processed and that I would be receiving an EIN shortly. I checked my bank account and sure enough I had been charged $249! I am irate because I did not realize that I was buying something, I did not realize that this was not the IRS and now, this company has my SSN! A few minutes later I received another email with a PDF attached with the title "EIN." The document looks legit enough, looks like it's from the IRS, but it's not. The EIN was included in the document and was in the right format, but it was obviously invalid. I want my money back and would love to have some sort of assurance that my identity will not be stolen. I am very worried about this.Business response
05/30/2024
Hello Mrs. ****,
As we explain on our site, we are a third party which assists our customers with business incorporations and the associated documentations. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions.
We do apologize for any confusion on our part, however I can confirm your order has been refunded in full. We can confirm your information has been fully deleted from our system.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
05/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I realized to late it was a third person website to the IRS because it mimics although in small print below states as such. I continued with the service in hopes of getting what I needed for an estate. No one enjoys going through this. Each call I made I was told a different thing to do and each response was to do something different. I asked to be refunded but was told I would only get partial refund. You have not completed what you said you would do and I am in need of a full refund in order to actually complete this with my lawyer. I hope this business is told to change its website. I am requesting a full refund and data regarding my case be wiped.Initial Complaint
05/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 5/8, I thought I was on the IRS website to get an EIN for a new LLC I was going to form. The website indicated that the EIN would be provided in 1-2 business days. They also indicated I would need state filing and BOI for $683 total. Afterward I looked up more information realized that I had entered personal information on a third-party website. I reached out to customer service within minutes if the transaction citing they had mimicked the IRS website and wanted a full refund , which they refused. People should be made aware that this company is attempting to take advantage of new entrepreneurs who don't realize the filings are free. In additional, when I went to file this complaint, I found out that I was not the only one who had been *******. This has happened before yet they are still in operation. I am requesting a full refund and a guarantee that all of my personal information has been wiped from their database/system.Business response
05/10/2024
Hello Mrs. ******,
As we explain on our site, we are a third party which assists our customers with business incorporations and the associated documentations. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions.
We do apologize for any confusion on our part, however I can confirm your order has been refunded in full. We can confirm your information has been fully deleted from our system.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.Initial Complaint
05/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This website conned me out of $249. On 4/26/2024 I got my LLC and then I needed an EIN afterwards. I thought I was on the IRS website and I questioned why I was being charged so much, come to find out it wasn't even the irs website I thought I was on. Their website includes EIN, IRS, and Federal. Come to find out, I gave all my information to a website that wasn't the IRS. I tried to call and dispute the claim, but it rang and then went blank. I want a full refund and I want my information to not be compromised.. I feel like I need to make another LLC and buy extra identity protection.Business response
05/03/2024
Hello Mrs. *******,
As we explain on our site, we are a third party which assists our customers with business incorporations and the associated documentations. We review applications and resolve conflicts when they occur, as well as serve as a Resident Agent service and assist customers with individual state incorporations in addition to Federal submissions.
We do apologize for any confusion on our part, however I can confirm your order has been refunded in full.
We hope this alleviates any concerns you may have. You may always e-mail us with questions.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
285 total complaints in the last 3 years.
84 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.